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Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
Hatmaa 2009
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Hatmaa 2009

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  • 1. H ATMAA Shiri Green‐Elgavish What’s next? VP & Senior Analyst All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 2. How Do We Define “Project” SUCCESS ?? On Time? On Budget? Will people use it in 4 year? 2 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 3. Success In Project ??????? Change to new  business  process  and behavior If users do not use it right….. unsuccessful 3 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 4. It Is All About Change… Implement Training,  assimilation,  Transition  implementation,  Change  Management management .roll out, etc helps users  change  Adoption Of  working  Change change  processes  management  processes Hatmaa* measurement of  the change  * Lack of a better English word process success. 4 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 5. Measure Hatmaa! Increase application  Utilization- utilization Comparison with Super User Work Process Increase productivity of  customers  and IT staff Behavior Pattern 5 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 6. Assess/Measure Existing Applications: Measure the performance of application from  the end user’s perspective: why people using applications have trouble ?  ⁻ Is it the application? ⁻ Old PC ? ⁻ Improper training? New Find out the true end user experience,  application usability, and end user behavior.   Is the end user computing experience can be improved? 6 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 7. End‐User Experience measurement Promise business value and ROI: ‐ Measure and manage how end users are utilizing the application. ‐ Is core enterprise applications users are executing key processes effectively and efficiently? Key Solutions: Serden Technologies Knoa Software PremiTech Symphoniq Timest Aternity 7 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 8. Underutilization of applications? An assessment will show which applications have high HATMAA and which do not. Status To Do Low special tools and re-training Hatmaa High need tool for constant Hatmaa reinforcement 8 All Rights Reserved 2008@STKI    Moshav Bnei Zion, Israel  +972 9 790 7000 www.stki.info
  • 9. Low Hatmaa Identify Knowledge Gaps Within Workforce: Needs Analysis Required  Skills Gap Current Skill Skill Assessment ‐ Test knowledge levels  ‐ Define weaknesses and strengths ‐ Focus on required knowledge  ‐ Increase knowledge throughout the entire organization. Automatic Tool for Exp. : WENDIMU 9 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 10. High Hatmaa Automatic Solutions for constant reinforcement: 2009: ‐ Joined interest for IT and training departments.  ‐ Not only a training tool – but helps increasing hatmaa success rate. Key Players: E-Tracker E-Glue Composia UPK 10 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  • 11. All will be covered in STKI Summit 2009  11 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 74 444 74    www.stki.info
  • 12. Shiri@stki.info/www.stki.info 12 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info

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