H ATMAA
                    Shiri Green‐Elgavish                                              What’s next?

              ...
How Do We Define “Project” SUCCESS ??

           On Time?
          On Budget?
   Will people use it in 4 year?




     ...
Success In Project ???????

                                                                                              ...
It Is All About Change…

                                                                                             Impl...
Measure Hatmaa!

                         Increase application 
                               Utilization-
              ...
Assess/Measure Existing Applications:

       Measure the performance of application from 
                 the end user’s...
End‐User Experience measurement
Promise business value and ROI:
‐ Measure and manage how end users are utilizing the appli...
Underutilization of applications?

 An assessment will show which
applications have high HATMAA
         and which do not....
Low Hatmaa

 Identify Knowledge Gaps Within Workforce:

             Needs Analysis
        Required 
                    ...
High Hatmaa

 Automatic Solutions for constant reinforcement:

 2009:
 ‐ Joined interest for IT and training departments. ...
All will be covered in STKI Summit 2009 




                                                                             ...
Shiri@stki.info/www.stki.info

                                                                                        12
...
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Hatmaa 2009

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Hatmaa 2009

  1. 1. H ATMAA Shiri Green‐Elgavish What’s next? VP & Senior Analyst All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  2. 2. How Do We Define “Project” SUCCESS ?? On Time? On Budget? Will people use it in 4 year? 2 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  3. 3. Success In Project ??????? Change to new  business  process  and behavior If users do not use it right….. unsuccessful 3 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  4. 4. It Is All About Change… Implement Training,  assimilation,  Transition  implementation,  Change  Management management .roll out, etc helps users  change  Adoption Of  working  Change change  processes  management  processes Hatmaa* measurement of  the change  * Lack of a better English word process success. 4 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  5. 5. Measure Hatmaa! Increase application  Utilization- utilization Comparison with Super User Work Process Increase productivity of  customers  and IT staff Behavior Pattern 5 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  6. 6. Assess/Measure Existing Applications: Measure the performance of application from  the end user’s perspective: why people using applications have trouble ?  ⁻ Is it the application? ⁻ Old PC ? ⁻ Improper training? New Find out the true end user experience,  application usability, and end user behavior.   Is the end user computing experience can be improved? 6 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  7. 7. End‐User Experience measurement Promise business value and ROI: ‐ Measure and manage how end users are utilizing the application. ‐ Is core enterprise applications users are executing key processes effectively and efficiently? Key Solutions: Serden Technologies Knoa Software PremiTech Symphoniq Timest Aternity 7 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  8. 8. Underutilization of applications? An assessment will show which applications have high HATMAA and which do not. Status To Do Low special tools and re-training Hatmaa High need tool for constant Hatmaa reinforcement 8 All Rights Reserved 2008@STKI    Moshav Bnei Zion, Israel  +972 9 790 7000 www.stki.info
  9. 9. Low Hatmaa Identify Knowledge Gaps Within Workforce: Needs Analysis Required  Skills Gap Current Skill Skill Assessment ‐ Test knowledge levels  ‐ Define weaknesses and strengths ‐ Focus on required knowledge  ‐ Increase knowledge throughout the entire organization. Automatic Tool for Exp. : WENDIMU 9 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  10. 10. High Hatmaa Automatic Solutions for constant reinforcement: 2009: ‐ Joined interest for IT and training departments.  ‐ Not only a training tool – but helps increasing hatmaa success rate. Key Players: E-Tracker E-Glue Composia UPK 10 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
  11. 11. All will be covered in STKI Summit 2009  11 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 74 444 74    www.stki.info
  12. 12. Shiri@stki.info/www.stki.info 12 All Rights Reserved @STKI    Moshav Bnei Zion, Israel  +972 9 7907000 www.stki.info
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