Your SlideShare is downloading. ×
  • Like
  • Save
Social media: how to handle feedback
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Social media: how to handle feedback

  • 722 views
Published

Many organisations don't want start a blog or Facebook fanpage because they're afraid of people contributing nasty or unwelcome comments. …

Many organisations don't want start a blog or Facebook fanpage because they're afraid of people contributing nasty or unwelcome comments.
But, with a little fore thought and advance planning, it doesn't have to be that way.

Published in Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
722
On SlideShare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • .
  • Go through the slide.
  • the number one rule when responding to all criticism, even the negative type, is to stay positive. Sound defensive or negative and you'll fuel the fire. Adding more negativity to the conversation by letting yourself be drawn into a fight with a customer or user will only reflect poorly on your orgs.

Transcript

  • 1. Feedback & Social Media Sherrilynne Starkie, MCIPR, ABCS 05 March 2010
  • 2. Agenda Review of dynamics Kinds of feedback Plan to react
  • 3. Traditional Corp. Communication
  • 4. Social Media Communications
  • 5. Stay Positive!
  • 6. Feedback Categories Problems: something is definitely wrong
  • 7. Feedback Categories Criticism: suggestions for improvements
  • 8. Feedback Categories Attack: You screwed up
  • 9. Feedback Categories Trolls: Unwarranted attack/spam
  • 10.  
  • 11. Questions?