Yantram has the resources, technology and operational expertise in place to help companies expand globally
and exceed their customer sales, services and marketing expectations by the PROACTIVE Customer Centric
Yantram is a fast growing remote offshore provider, extending high quality-value added offshore Contact Center
Services from our state of art 100 seated Call Center based in India, at Ahmadabad.
Yantram specialize in all forms of call center outsourcing services. It includes outbound and inbound call center
services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner
with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven,
Partner With us and
• Never miss another business opportunity
• Prevent email madness and web rage
• Answer customer questions. On the spot.
Live customer service available anytime, anywhere, every time!!Connect your
prospects and customers to our specialized customer service representatives
• we increase your service levels to your customers
• we improve your sales capability
• we maximize customer satisfaction
Order Taking Highlights
• Fully integrated web-based order taking services handling high call volumes and diverse
• Comprehensive agent training ensures quality service and effective sales closing.
• Customized e-commerce website will streamline your sales and reporting channels.
• Proprietary Merlin Agent Interface™ with scripted FAQ integration provides for efficient
and effective question answering.
Our state of the art Answering Service includes following services:-
• Call Center answering, processing and dispatching
• Receptionist service
• Medical answering services
• Message center that includes call answering, screening and
• Customer/patient help desk
• Appointment reminder and confirmation calls
• Inbound customer service calls including web access to update your client information
Here are just a few of the services we provide:
• In-depth, 24/7/365 customer service support
• Dispatch of service, emergency, or technical support personnel
• After hours, weekend, holiday, overflow coverage
• Dedicated receptionist during normal business hours
• Live operator answering service
• Medical service bureau
• Message delivery answering service
• Toll-free telephone answering service
We offer our clients:
• Courteous, professional, knowledgeable agents
• Crystal clear voice quality
• Customized answering with your personalized greeting
• 24/7 nationwide telephone answering service
• Multilingual services Message center with 24/7, Toll Free access
Technical support is a range of services providing assistance with computer hardware, software, or other
electronic or mechanical goods. In general, technical support services attempt to help the user solve specific
problems with a product-rather than providing training customization, or other support services.
Technical Support provides online answers to your technical questions and troubleshoots any technical issues
related to Visual Paradigm products. If you have any technical enquiries about our products or need help, please
contact us using this support
Inbound telemarketing outsourcing is different than Customer service
outsourcing. It is all call centers, but they are as very different in culture and
management Inbound telemarketing requires a call center with a sales culture.
Customer Service call centers answer questions and have an infrastructure
based on calls answered and resolved. Knowing that and finding the right fit is
Inbound Call Center Services We Offer Include
• Appointment Setting
• Order Taking
• Catalog Sales
• Customer Service
• Answering Service
• Database Management
• Dealer Locator Service
• General Information
• Literature Fulfillment
• Market Research Surveys
• Membership Applications
ThecallcenterIndia offers award Inbound Teleservices for all your call center needs. We have been answering
calls for more than 7 years. Whether you send us overflow or completely outsource your call center to us, our web
enabled team members are here 24/7 to take your calls, in English or in German, Spanish,. Successfully
determining and meeting the needs of our clients is what we do best. We’re not a cookie-cutter call center.
Inbound Teleservices include:
• Order taking Sales
• E commerce support
• Lead generation
• Customer satisfaction programs
• Hotlines - Including toll-free product order lines and emergency response lines
• Dealer locator programs
• Open enrollment campaigns
• Requests for further information
• Help Desk
We pledge that:
• We'll never use a "bait & switch" for consumer interest.
• We'll never use incentives to drive leads.
• We'll scrub & QC every lead in our system, every day.
• We'll never stop making a quality lead our first priority.
• We'll listen to your comments, good or bad
• We'll work with you to show you success!
We generate Exclusive mortgage leads:
• Live transfer mortgage leads
• Telemarketing mortgage leads
• Refinance mortgage leads
• Fresh mortgage leads
• Cheap mortgage leads
• Debt Consolidation Leads
• Hot Transfer Mortgage Leads
• Purchase Leads
• Vintage Loan Lead
Are you looking for health insurance lead generation? Life insurance lead generation? Home insurance lead
generation? Car insurance lead generation? Disability insurance lead generation or life insurance lead
generation? Or possibly some other type of health insurance lead generation? No problem! we are the largest
provider of multi-source compiled data and database services in the country, is here to help you find exactly what
you are looking for.
We provide you:
• Life Insurance Leads
• Health Insurance Leads
• Business Insurance Leads
• Auto Insurance Leads
Insurance, Banking, Financial Services and Mortgage industries process large amount of transaction data on daily
basis. Our collection and mortgage processing services provide transaction processing to diverse industries.
What we offer:.
We offer comprehensive solutions to the insurance, banking, financial services, and mortgage sector covering the
entire industry business processes ranging from business acquisition services to collection outsourcing. We offer
different plans depending on variables such as type and amount of debt, original level of credit worthiness,
number of debtors, age of account and quality of debtor information. Contact us to arrange a confidential.
We recover everything from hundreds to six figure balances and we do it in a confidential and professional
manner. We focus on producing results amicably to collect your money. So take the worry out of your collection
issues and allow us to do what we do best, that is, Collect Money that is rightfully owed to you. Please call us now
and your cash flow will improve immediately..
Use your web browser and our intuitive survey wizard to create your survey. Get started by browsing through
Survey Template Library or create your own custom survey from scratch. No programming skills required.
After creating your survey, click on the Send Survey link where you can post a web link, send out customized
email invitations or add the survey to your own email newsletter. Your survey is automatically hosted on our
Results are collected and tabulated automatically. Graphs and charts are generated online and may
also be exported to MS Excel.
• More accurate view of current marketing initiatives
• Identify new marketing opportunities
• Gain competitive insight
• All the functionality you need for questionnaire design, testing, report creation &
• Market research surveys can be deployed by e-mail or by pop-ups/banners.
• High scalability able to support hundreds, thousands or millions of respondents.
• Integrated panel / respondent management system
• Purchase Leads
• ASP and server offering available.
Appointment Setting For Scheduling:
• service appointments
• diagnostic appointments.
• sales and support interactions
• class room and event registration.
• testing and certification programs.
• telephone advisory sessions
• in-person client meetings
• recruitment interviews
• social services appointments
• human resource appointments
• hearings and appeals
• medical patient appointments
• motor vehicle driver tests
• home installation appointments
• consulting sessions
• hotel reservations
• room and equipment reservations
• employee training classes
• inspection appointments
• IT support interactions
We generate Business Industries Lead like:
• Mortgage Appointment Setting
• Computer hardware Appointment Setting
• Finance & insurance Appointment Setting
• Phone card Appointment Setting
• Telecom Appointment Setting.
• Health care Appointment Setting
• Travel Appointment Setting
• Advertising and media services Appointment setting
• Research & analytics Appointment Setting
• E-Marketing Appointment Setting
• credit card Appointment Setting
Yantram's Virtual Receptionist is a high quality, low cost virtual phone system. Virtual receptionist is a low cost
alternative to purchasing an expensive auto attendant, PBX or costly office phone system. Your customers will be
impressed with the professional big company image provided by the sound of the Yantram Virtual Receptionist.
This fully customizable virtual receptionist greets callers, takes messages & routes calls seamlessly.
• Get a Yantram Toll Free Number with the purchase of any "Premier Rate Plan"
• Unlimited voice prompts & menus provide the ultimate in flexibility
• Visual Call Designer
• Calls can be instantly routed to the extension & phone number of your choice
• Callers can be routed to additional voice prompts or menus
• Additional Voicemail Boxes
• Web Based Account Management
• Incoming calls are answered with a proffessional customized greeting you create
• Unlimited extensions with instant call transfer & voicemail allows you to keep everyone
in your company accessible from the office, on the road, home, or away
This document describes how Yantram will provide the basic services that Yantram can provide
and a brief about the infrastructure, processes and technical capabilities that Yantram has to
provide the services in a competitive Manner.
When creating the facilities at Yantram we spared no effort in building the most
advanced call center possible. Taking into account the unique challenges faced
by a call center in India, we planned for every eventuality and provided the
means necessary to handle them efficiently. With the latest high-end servers,
cutting-edge customer management systems, advanced power management
technology, redundant data storage and fully networked and internet
readyWorkstations, Yantram’s built on a solid foundation.
• Over 100+ Work Stations at present with a capacity to increase up to 150.
• Highly skilled & experienced personnel, well conversant with English language
• Round the clock work in 3 shifts on 24/7 basis
• In-house technical support
SYSTEMS AND SERVERS
• More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17”
Samsung color monitors and 17” TFTs.
• Four Asterisks based server make of IBM.
• Two Database servers make of IBM.
• One Mikrotik based server make of IBM.
• One FTP server (Internal as well external) make of IBM.
• Wireless CISCO (Router) working as a external Gateway with maximum speed up to 108
• SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
• MP-124 (Audio code with 24 ports).
• direct international lines VOIPs.
• DES- 1024 R (Internal or fake switch with 24 ports) make of CISCO
24 hours backup power supply with online
UPS backup power system, minimum power
backup up to 10 KVA.
• Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet
and Gigabit Ethernet support.
• Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and
HR) fully secured.
• 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth.
• Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTIK
Server and calling from the VOIPs
• Having 15 CCTV on all over the flange for security aspects.
• Real time Computer Desktop recording system.
• Dedicated Leased line for high speed Internet access.
• Cable connection as backup for Internet.
An Yantram is selected after rigorous rounds of written tests, group discussion, mock calls and personal
interviews. The qualities prevalent in each Yantram are:
Conversational ability and English grammar
Accent, Pronunciation, and Voice modulation
Pro-activeness and Self-confidence
Responsible and Responsive
Alertness, Learning capability and Persistence
Dedicated and Hard worker
Sensitization to Western culture
The senior Yantram’s are top-notch professionals from
world-renowned business schools and Companies in the
The selected candidates undergo a 4-6 weeks of generic training and 1-2 weeks of program/client
Specific training before they are ready to hit the floor for taking calls:
Effective Inbound call handling skills
Inter personal skills
Refresher trainings for the operation staff are also held regularly after taking a feedback from the
Respective Team Managers. The training then is specific to that individual and his weak points.
Program Specific Training:
Before the formal launch of any program, an exhaustive ProgramSpecific training is conducted for
effective performance of the campaign on floor, over and above Generic training Yantram exercises
different strategies for each campaign. Only on the completion of Successful test module, a CSR is allowed
to work on a particular program.