Your SlideShare is downloading. ×
0
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
social service.ppt
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

social service.ppt

2,143

Published on

1 Comment
0 Likes
Statistics
Notes
  • social service in ppt
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

No Downloads
Views
Total Views
2,143
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
14
Comments
1
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Helping Consumers Who Are Targeted By Telemarketing Fraud
  • 2. Telemarketing is a serious crime <ul><li>Fraudulent telemarketers are hardened criminals </li></ul><ul><li>They rob with phones instead of guns </li></ul><ul><li>Help people avoid becoming victims by helping them recognize the danger signs of fraud </li></ul>
  • 3. It can happen to anyone <ul><li>Telemarketing fraud victims include police, lawyers, doctors, teachers, accountants, homemakers – there is a scam for everyone </li></ul><ul><li>Con artists use same tactics as legitimate marketers – being friendly, getting people excited, creating a sense of urgency </li></ul>
  • 4. Danger signs of fraud <ul><li>Promises easy ways to make money, borrow money, or win money </li></ul><ul><li>Demands immediate action </li></ul><ul><li>Refuses to send written information </li></ul><ul><li>Uses scare tactics </li></ul><ul><li>Wants money sent by wire or courier </li></ul>
  • 5. Telemarketing Fraud Trends <ul><li>More than ¼ of consumers who report telemarketing fraud to the National Consumers League’s National Fraud Information Center are 60 or older – higher in certain fraud categories </li></ul><ul><li>More crooks targeting U.S. consumers from Canada or other countries – makes it harder to pursue them </li></ul><ul><li>Bank debits now most common method of payment </li></ul>
  • 6. How payment is made matters <ul><li>If victims pay by check or money order, money is gone before they realize there is a problem </li></ul><ul><li>Credit cards safest way to pay because consumers can dispute charges if the promises weren’t kept </li></ul><ul><li>Dispute rights not same when consumers pay by debit card or give bank account number </li></ul><ul><li>Money is gone by time fraud discovered! </li></ul>
  • 7. Prize and Sweepstakes <ul><li>The pitch: You won a fabulous prize, but you must pay or buy something to get it </li></ul><ul><li>The scam: You pay and don’t get anything, or you get a cheap trinket </li></ul>
  • 8. Work At Home <ul><li>The pitch: We’ll set you up to earn money working at home </li></ul><ul><li>The scam: There is no real product or service, or there aren’t any customers for the work. done for them from people’s homes </li></ul>
  • 9. Credit Card Offers <ul><li>The pitch: We’ll get you a credit card, guaranteed, even if you have bad credit, as long as you pay a fee upfront </li></ul><ul><li>The scam: You get nothing or a card that you can only use to buy from the company’s own overpriced catalogues </li></ul>
  • 10. Advance Fee Loans <ul><li>The pitch: We’ll get you a loan, guaranteed, even if your credit is bad </li></ul><ul><li>The scam: You pay but never get a loan – you just lose your money </li></ul>
  • 11. Magazine Sales <ul><li>The pitch: Subscribe for just pennies a day, or renew your current subscription </li></ul><ul><li>The scam: The total cost is more than you realize, or the has no relation to the publisher and simply pockets your money </li></ul>
  • 12. Telephone Slamming <ul><li>The pitch: Fill out this form to win a prize, or sign up for a great new calling plan from your phone company </li></ul><ul><li>The scam: You actually agreed to switch your phone service to another company without realizing it </li></ul>
  • 13. Credit Card Loss Protection <ul><li>The pitch: You need this protection because you could lose lots of money if someone steals your credit card and uses it </li></ul><ul><li>The scam: You are only liable for $50 and most credit card issuers will remove fraudulent charges completely if you notify them promptly </li></ul>
  • 14. Buyers Clubs <ul><li>The pitch: Get a free trial membership in a discount buying club for 30 days </li></ul><ul><li>The scam: You don’t realize that you must contact the company to cancel before the trial period is up to avoid charges </li></ul>
  • 15. Nigerian Money Offers <ul><li>The pitch: Help me move a fortune from Africa and I’ll give you a big slice of it </li></ul><ul><li>The scam: You pay “transfer” and “legal” fees to move the money to your bank account, but no money is ever deposited – money is taken out of your account instead </li></ul>
  • 16. Office Supply Sales <ul><li>The pitch: Get a great deal from your supplier before prices go up </li></ul><ul><li>The scam: The caller is an imposter, and if you get any supplies at all, they are inferior </li></ul>
  • 17. Charities <ul><li>The pitch: Help the disadvantaged, support your local police, aid disaster victims </li></ul><ul><li>The scam: The charity doesn’t exist, or most of the money goes to a professional fundraiser, not to the charity </li></ul>
  • 18. Investments <ul><li>The pitch: Triple your money with absolutely no risk if you invest right away </li></ul><ul><li>The scam: There may be no investment at all, or the caller may misrepresent the profits and risks </li></ul>
  • 19. Travel and Vacations <ul><li>The pitch: Get a free trip or a great vacation bargain </li></ul><ul><li>The scam: You have to sit through a high-pressure sales talk for a timeshare, or hidden costs make the trip much more expensive, or there is no trip at all! </li></ul>
  • 20. Telephone Pay-Per-Call Services <ul><li>The pitch: Call a 900 or 800 number for a free psychic reading </li></ul><ul><li>The scam: You get charged from the beginning of the call, or the free time isn’t long enough to get promised services </li></ul>
  • 21. Consumers can protect themselves <ul><li>Resist pressure to act immediately </li></ul><ul><li>Ask for written information </li></ul><ul><li>Check unknown companies with state or local consumer protection agency and the Better Business Bureau </li></ul><ul><li>Pay the safest way – with a credit card – because they can dispute the charges if promises aren’t kept </li></ul>
  • 22. Consumers should protect their sensitive information <ul><li>Don’t give credit card or bank account numbers unless they are buying something </li></ul><ul><li>Don’t give social security numbers to telemarketers </li></ul><ul><li>Personal information can be used to make charges/debits from their accounts or open new accounts in their names </li></ul>
  • 23. Seniors are specifically targeted <ul><li>Fraudulent telemarketers know seniors are generally too polite to hang up </li></ul><ul><li>Not all victims are isolated or lonely - many are active people who lured by great deals </li></ul><ul><li>Con artists take advantage of fact that we all want to believe it’s our lucky day! </li></ul>
  • 24. Seniors particularly vulnerable to certain scams <ul><li>According to the National Consumer’s League’s National Fraud Information Center, people age 60 and older are specifically targeted by </li></ul><ul><li>phony prizes and sweepstakes </li></ul><ul><li>credit card loss protection plans and </li></ul><ul><li>magazine sales scams </li></ul>
  • 25. Signs that a senior may be in danger <ul><li>Receives lots of mail and phone calls for contests, sweepstakes, and prizes </li></ul><ul><li>Makes repeated and/or large payments to unfamiliar companies </li></ul><ul><li>Has difficulty paying normal bills </li></ul><ul><li>Has lots of cheap items that were received as “prizes” or bought to get prizes </li></ul><ul><li>Receives more magazines than anyone could possibly read </li></ul>
  • 26. Fraud victims need help <ul><li>Don’t criticize or embarrass victims </li></ul><ul><li>Reassure them that it could happen to anyone </li></ul><ul><li>Encourage them to report the fraud </li></ul><ul><li>Provide counseling so they won’t become repeat victims </li></ul>
  • 27. Consumers can avoid getting on “sucker lists” <ul><li>Don’t fill out contest entry forms from unknown companies – con artists often use them to identify potential victims </li></ul><ul><li>tell callers to put them on their “Do Not Call” list </li></ul><ul><li>ask companies they do business with not to share their personal information with others </li></ul>
  • 28. Steps for fraud victims <ul><li>Beware of “recovery services” – crooks that offer to get their money back, for a fee </li></ul><ul><li>Use an answering machine or get Caller ID to screen calls </li></ul><ul><li>Consider changing their telephone number if crooks won’t stop calling </li></ul><ul><li>Change bank account number if crooks keep debiting money </li></ul><ul><li>Watch out for fraudulent offers that come by mail </li></ul>
  • 29. Consumers can help stop telemarketing fraud <ul><li>Report it quickly, even if they haven’t lost any money </li></ul><ul><li>Call the National Fraud Information Center toll-free, (800) 876-7060, or go to www.fraud.org </li></ul><ul><li>Information helps shut down fraudulent operators and protect others </li></ul>

×