ContactSMT provides various, third-party offshore services relating to the professional management of its clients' customers. The facilities are effectively blended in a contact center that provides third party solutions for:
A pioneering leader with expertise in providing turnkey solutions, SM Telesys is India's leading, and fastest growing, provider of services in the third-party offshore contact center industry. Right from the start, its founders shared a common objective:
To pursue its corporate objective through a sharply focused growth strategy. To achieve the highest level of performance by providing services through the right mix of relevant technology and quality management.
India is fast becoming the center of all CRM activities. A large number of Fortune 500 companies such as GE Capital, British Airways, American Express etc. have already established Contact Centers and software development centers in India. There are a number of reasons why India is emerging as a preferred nation for outsourcing.
Availability of a large pool of educated and multilingual (especially English) professionals and technical manpower resources (especially in IT and related fields) at significantly lower costs than other countries.
The government's friendly policies for the information technology sector has facilitated the development of state-of-the-art IT infrastructure and telecommunications facilities.
Availability of excellent education and training facilities · Manpower with high integrity and dedication to customer service
Being an offspring of a Telecommunications company, we understand technology better than most players in this market and are always ahead with the latest in terms of Software, hardware, CRM etc. It helps us to troubleshoot better and faster and contain costs.
The third party call center set up by SM Telesys at multiple location in India have excellent infrastructure facilities and dedicated leased (OFC/Satellite) circuits connecting them to the US PSTN.
Redundancy: Not only within but also in terms of City
In the event of severe disaster, contactSMT is a safe heaven for your queries. Our facilities are redundant in terms of systems, phones and power. In case of emergency, your calls can be re-routed to another center and handled effectively, without delay or interruption of service.
Our Redundant call center is located at Bangalore to take up any redundant or overflow traffic keeping the client totally transparent & worry free. We manage process & programs with rigorous procedures and quality integrating all technical & commercial components into a seamless operation to meet your objectives.
With over 100 live Customer Support Representative. Our vision is to help our clients to develop harmonious and trustworthy relations with their clients. We have the skills, technology, infrastructure and expertise to take all blended programs.
We assess your customer service requirements
We develop an action plan for improvement of Customer Service.
Skill based training and consulting is there so that we can provide world class customer service organization.
Customer Support : For Cellular/Wireless helping customers with trouble shooting and customer service.
Subscription : Inbound renewal of subscriptions.
Customer Care for b2c : The company has also been doing customer care as well as order bookings for a b2c company.
3.0 DATA PROCESSING, FAX, EMAIL & WEBSITE QUERIES
ContactSMT’s facilities are capable of providing
a high level of Quality Web chat and email support to the customers visiting on its client's websites on a round-the-clock basis.
Complete data entry services are available in-house as well. Apart from Data Entry we also provide Data Mining services in order to seek trends in customer data and to identify those customers that are the most profitable for our client's business:
The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to outsource providers. BPO saves precious management time and resources and allows focus while building upon core competencies.
Our current BPO process involves:
Generating Orders & Leads
Customer as well as Client support
Delivery Confirmation to Client as well as the Customer
S M Telesys, an international service organization, creates services by continuously trained & retrained man power working on state of art software installed on reliable hardware.
Customer satisfaction through self introspection is the purpose of every employee. Objectives are set to evaluate company performance related to customer focus, productivity and self-satisfaction of employees.
Key to quality is trained manpower operating on application software and hardware.
SM Telesys operates both small and mid-sized contact centers. Thus,depending on its client's requirements, the Company dedicates the facilities and services of one call center specifically for executing a particular campaign.
Multi-locational call centers hooked up with each other, building redundancies for round-the-clock operations
Competitive pricing standards
Well educated and trained agents to execute campaigns
State of the art, high-tech CTI Solutions with the most advanced dialing systems