Your SlideShare is downloading. ×
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
SEAGO Needs Assessment Report
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

SEAGO Needs Assessment Report

229

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
229
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Cochise College Center for Economic Research SouthEastern Arizona Governments Organization (SEAGO), Area Agency on Aging – Needs Assessment Survey Results April 20, 2007 Prepared by: Robert Carreira Director, Center for Economic Research Cochise College 901 North Colombo Avenue Sierra Vista, Arizona 85635
  • 2. ii Table of Contents Tables and Figures ………………………………………………………………. iii Executive Summary……………………………………………………………… v Introduction………………………………………………………………………. 1 About the Sample………………………………………………………………… 1 Stratification……………………………………………………………… 1 Age Groups………………………………………………………………. 2 Other Characteristics……………………………………………………... 3 Narrative and Tabular Survey Results……………………….…………………… 7 Southeast Arizona………………………………………………………… 7 Cochise County…………………………………………………………… 10 Graham County…………………………………………………………… 13 Greenlee County………………………………………………………….. 16 Santa Cruz County………………………………………………………… 19 Graphical Survey Results……………………….…………………………………. 22 Appendix A: SEAGO Survey of Older Residents…………………………………. A-1 Appendix B - Social Service Agencies Contacted, and Other (Specified) Sources of Information……………………………………………………………… B-1
  • 3. iii Tables and Figures Tables Table 1: Sample Sizes and Margins of Error at 95% Confidence Level………….. 1 Table 2: Stratification of the Sample……………………………………………… 2 Table 3: Age Group Distribution: Population vs. Sample……………………….. 2 Table 4: Sex Distribution of the Sample………………………………………….. 3 Table 5: Proportion of the Sample Whose Primary Language Is Spanish………… 3 Table 6: Issues/Potential Problems Ranked by Seriousness (Southeast Arizona)… 8 Table 7: Issues Ranked by Identification as a Problem (Southeast Arizona)…….. 9 Table 8: Issues/Potential Problems Ranked by Seriousness (Cochise County)…... 11 Table 9: Issues Ranked By Identification as a Problem (Cochise County)……….. 12 Table 10: Issues/Potential Problems Ranked by Seriousness (Graham County)….. 14 Table 11: Issues Ranked By Identification as a Problem (Graham County)………. 15 Table 12: Issues/Potential Problems Ranked by Seriousness (Greenlee County)…. 17 Table 13: Issues Ranked By Identification as a Problem (Greenlee County)………18 Table 14: Issues/Potential Problems Ranked by Seriousness (Santa Cruz County)..20 Table 15: Issues Ranked By Identification as a Problem (Santa Cruz County)…… 21 Figures Figure 1: Southeast Arizona Sample by Race/Ethnicity…………………………… 4 Figure 2: Cochise County Sample by Race/Ethnicity……………………………… 4 Figure 3: Graham County Sample by Race/Ethnicity……………………………… 5 Figure 4: Greenlee County Sample by Race/Ethnicity…………………………….. 5 Figure 5: Santa Cruz County Sample by Race/Ethnicity…………………………... 6 Figure 6: Availability of health care providers (doctors, hospitals)……………….. 22 Figure 7: Paying for prescription drugs……………………………………………. 22 Figure 8: Affordable dental care…………………………………………………… 23 Figure 9: Affordable assistive devices (hearing aids, glasses, canes, etc.)…………23 Figure 10: Getting information about services…………………………………….. 24 Figure 11: Having someone check on me daily…………………………………….24 Figure 12: Preparing nutritious meals………………………………………………25 Figure 13: Personal Care (bathing, washing hair)…………………………………. 25 Figure 14: Homemaker services (shopping, housekeeping)……………………….. 26 Figure 15: Getting information about disease prevention…………………………. 26 Figure 16: Transportation………………………………………………………….. 27 Figure 17: Maintenance and repair of home……………………………………….. 27 Figure 18: Accessibility modification in my home (grab bars)……………………. 28 Figure 19: Maintenance of yard…………………………………………………….28 Figure 20: Recreational or social opportunities……………………………………. 29 Figure 21: Counseling or mental health services………………………………….. 29 Figure 22: Bereavement/grief counseling/hospice services……………………….. 30
  • 4. iv Figure 23: Finding legal assistance…………………………………………………30 Figure 24: Getting information about health insurance (AHCCCS, Medicare, Medigap, etc.)………………………………………………………… 31 Figure 25: Cost of housing………………………………………………………… 31 Figure 26: Income (money, pensions)…………………………………………….. 32 Figure 27: Cost of energy/utilities………………………………………………… 32 Figure 28: Employment opportunities…………………………………………….. 33 Figure 29: Age discrimination (loans, insurance, employment)………………….. 33 Figure 30: Elderly abuse, exploitation……………………………………….......... 34 Figure 31: Personal safety (Crime)………………………………………………… 34 Figure 32: Telemarketing or In-Home Sales………………………………………. 35 Figure 33: Loneliness……………………………………………………………… 35 Figure 34: Loss of spouse/loved one………………………………………………. 36 Figure 35: Volunteer opportunities…………………………………………………36 Figure 36: Raising grandchildren………………………………………………….. 37 Figure 37: Obtaining information on selecting nursing home or assisted living facility……….………………………………………………………… 37 Figure 38: Processing monthly bills and/or medical claims………………………. 38 Figure 39: Providing care and supervision for an elderly family member………… 38 Figure 40: Maintaining my personal independence……………………………….. 39 Figure 41: Southeast Arizona Sources of Advice/Information……………………. 39 Figure 42: Cochise County Sources of Advice/Information………………………. 40 Figure 43: Graham County Sources of Advice/Information………………………. 40 Figure 44: Greenlee County Sources of Advice/Information……………………… 41 Figure 45: Santa Cruz County Sources of Advice/Information…………………….41
  • 5. v Executive Summary This report provides the results of a needs assessment survey conducted by the SouthEastern Arizona Governments Organization (SEAGO) Area Agency on Aging and the Cochise College Center for Economic Research. The survey was conducted in the final quarter of calendar year 2006 and the first quarter of calendar year 2007. The survey included a stratified random sample of 1,124 residents of Southeast Arizona (Cochise, Graham, Greenlee, and Santa Cruz counties), ages 60 and older. The survey utilized a confidence level of 95 percent and a margin of error of plus or minus less than 3 percent for the entire population of interest (Southeast Arizona). Margins of error were larger for individual counties. The survey indicated the most important need of the elderly in Southeast Arizona is affordable dental care. This was rated a serious problem by 37.2 percent of survey respondents across the region, and topped the list of serious problems in all four counties. In addition to being rated the top serious problem, affordable dental care was also perceived as a problem (“some problem” or “serious problem”) by 65.5 of those surveyed across Southeast Arizona. It was perceived as a problem by more respondents than any other issue in all four counties. The second most important need of the elderly in Southeast Arizona is affordable assistive devices (e.g., hearing aids, glasses, canes). This was rated a serious problem by 27.3 percent of survey respondents across Southeast Arizona, and was on the top-5 list of serious problems in all four counties. In addition to being rated a top serious problem, affordable assistive devices was also perceived as a problem (“some problem” or “serious problem”) by 56.2 percent of those surveyed across Southeast Arizona. It was on the top-5 list of problems in all four counties. Other important concerns at the regional level include telemarketing or in-home sales, cost of energy/utilities, and home maintenance and repair. Telemarketing or in-home sales was rated a serious problem by 25.2 percent of respondents in the region, and was on the top-3 list of serious problems in three of the four counties (Cochise, Graham, and Santa Cruz). It was less widely viewed as a problem in Greenlee County, relative to other concerns. Cost of energy/utilities was rated a serious problem by 25.1 percent of survey respondents across Southeast Arizona, and was on the top-5 list of serious problems in all four counties. Home maintenance and repair was rated a serious problem by 21.8 percent of respondents throughout the region, and was on the top-5 list of serious problems in Cochise and Greenlee counties (it was sixth in Graham County and eighth in Santa Cruz County). Although home maintenance and repair was viewed as a serious problem less frequently in Santa Cruz County, it was fourth on the list of problems in that county (i.e., “some
  • 6. vi problem” or “serious problem”). Home maintenance and repair was viewed as a problem by 49.4 percent of Santa Cruz County survey respondents. Concerns that were on the top-10 list of serious problems in all four counties, besides those mentioned above, were transportation and yard maintenance. Income was on the top-10 list of serious problems in three of the four counties (Cochise, Graham, and Greenlee). Cost of housing was on the top-10 list of serious problems in Cochise, Graham, and Santa Cruz counties. Paying for prescription drugs was also widely regarded as a problem at the regional level, but this was more of a problem in some areas than in others. In Greenlee County, paying for prescription drugs was the fourth-ranked serious problem, identified as a serious problem by 38.5 percent of respondents in that county. In Graham County, paying for prescription drugs was the eighth-ranked serious problem. In Cochise and Santa Cruz counties, paying for prescription drugs was not perceived widely as a serious problem; nonetheless, paying for prescription drugs was on the top-10 list of problems (identified as “some problem” or “serious problem”) in all four counties. Put another way, paying for prescription drugs, although not widely viewed as a “serious problem” in Cochise and Santa Cruz counties, was widely viewed as “a problem” in those counties. Issues that were least regarded as problems in Southeast Arizona were raising grand children, elderly abuse/exploitation, bereavement/grief counseling/hospice services, and volunteer opportunities. With regard to elderly abuse/exploitation, however, although not widely perceived as a problem throughout the region (it placed in the bottom-3 list of serious problems and bottom-2 list of problems for the region), this issue was the sixth- highest-rated serious problem in Santa Cruz County, identified as a serious problem by 17.6 percent of respondents in that county. Although the issue is one of the most frequently identified serious problems in Santa Cruz County, it was near the bottom of the list of concerns ranked by their identification as a problem (“some problem” or “serious problem”) in that county. In order words, a large number of those who perceived elderly abuse/exploitation as a problem in Santa Cruz County also viewed it as a serious problem. There was some variation in perceptions of problems across the region. Of particular note is that issues were more widely perceived as problems among survey respondents in Greenlee County than by respondents in the other three counties. This may be a reflection of the age distribution of survey respondents. Nearly 70 percent of survey respondents in Greenlee County were ages 75 and over, substantially higher than in any other county. Faith communities and telephone directories are the most common sources of advice and information related to health or availably of assistance programs for the elderly throughout the region. Faith communities and telephone directories were the most frequently turned-to sources in three of the four counties in the region (Cochise, Graham, and Greenlee counties). In Santa Cruz County, the most popular sources were information and referral services, telephone directories, and newspaper/radio/TV.
  • 7. 1 INTRODUCTION In the final quarter of calendar year 2006 and the first quarter of calendar year 2007, the SouthEastern Arizona Governments Organization (SEAGO) Area Agency on Aging conducted a survey of 1,124 residents of Southeast Arizona (Cochise, Graham, Greenlee, and Santa Cruz counties), ages 60 and older, to determine their needs for assistance. The sample size produces a 95 percent confidence level, with a margin of error of plus or minus less than 3 percent for the entire Southeastern Arizona region (margins of error are larger for individual counties; see Table 1). The surveys were distributed at various locations throughout the counties, in places where residents ages 60 and older were known to frequent. The Cochise College Center for Economic Research assisted in the survey by providing data entry and analysis, a review of the survey design, and preparation of this report. The survey instrument is at Appendix A. TABLE 1: SAMPLE SIZES AND MARGINS OF ERROR AT 95% CONFIDENCE LEVEL Estimated Margin of Error Population Aged Area Sample Size (Confidence 60 Years and Interval) Older Southeastern Arizona 40,492 1,124 ±2.88% Cochise County 26,992 630 ±3.86% Graham County 5,686 185 ±7.09% Greenlee County 1,125 135 ±7.92% Santa Cruz County 6,688 174 ±7.33% Note: Population aged 60 years and older estimated by the Cochise College Center for Economic Research based on data from Census 2000 and population estimates for 2006 prepared by the Arizona Department of Economic Security. Margins of error are based on 50 percent of respondents selecting a particular answer to a survey question; margins narrow if the proportion of responses is higher or lower than 50 percent. About the Sample Stratification The survey utilized stratification in an effort to achieve both randomness and proportional representation from each county. Greenlee County was overrepresented in the sample to ensure a sample size sufficient for sub-group comparisons. Stratification of the sample is shown in Table 2.
  • 8. 2 TABLE 2: STRATIFICATION OF THE SAMPLE Estimated Proportion of the Southeast Arizona Proportion of Total County Population Aged 60 and Survey Respondents Older (Population of Interest) Cochise County 66.7% 56.0% Graham County 14.0% 16.5% Greenlee County 2.8% 12.0% Santa Cruz County 16.5% 15.5% Note: Population aged 60 years and older estimated by the Cochise College Center for Economic Research based on data from Census 2000 and population estimates for 2006 prepared by the Arizona Department of Economic Security. Age Groups The age group distribution of survey respondents differed from the age group distribution of the population of interest (i.e., those residents aged 60 years and older). Across the region and within each county, those aged between 60 and 74 were under-represented, while those aged 75 and over were over-represented. See Table 3 for a comparison of the age group distribution for the population of interest versus the sample. TABLE 3: AGE GROUP DISTRIBUTION: POPULATION VS. SAMPLE Ages 85 Ages 60-64 Ages 65-74 Ages 75-84 and Over Southeastern Arizona Proportion of the Population of Interest 26.1% 43.0% 24.4% 6.6% Proportion of the Sample 14.6% 32.7% 36.7% 15.9% Cochise County Proportion of the Population of Interest 26.1% 43.3% 24.1% 6.4% Proportion of the Sample 14.3% 34.9% 35.2% 15.6% Graham County Proportion of the Population of Interest 23.9% 41.8% 26.1% 8.2% Proportion of the Sample 13.5% 32.4% 37.3% 16.8% Greenlee County Proportion of the Population of Interest 26.7% 43.6% 23.3% 6.4% Proportion of the Sample 11.9% 19.3% 45.2% 23.7% Santa Cruz County Proportion of the Population of Interest 27.5% 42.3% 24.0% 6.2% Proportion of the Sample 19.0% 35.6% 35.1% 10.3% Note: The population of interest includes only that segment of the population ages 60 years and older. The proportion of the population of interest,
  • 9. 3 as shown in this table, reflects data from Census 2000. Other Characteristics The sample for the region was 67.6 percent female and 32.4 percent male. In the region and in each county, females were overrepresented in the survey. See Table 4 for the distribution of the sample by sex. Of total survey respondents, 12.9 percent indicated Spanish was their primary language (see Table 5). Survey respondents were 70.5 percent White (Non-Hispanic/Latino), 25.9 percent Hispanic/Latino, 2.2 percent Black or African American, 0.7 percent Asian/Pacific Islander, and 0.7 percent American Indian/Native American. See Figures 1-5 for the distribution of the sample by race/ethnicity. TABLE 4: SEX DISTRIBUTION OF THE SAMPLE Southeastern Arizona Female 67.6% Male 32.4% Cochise County Female 70.1% Male 29.9% Graham County Female 67.6% Male 32.4% Greenlee County Female 65.6% Male 34.4% Santa Cruz County Female 60.1% Male 39.9% TABLE 5: PROPORTION OF THE SAMPLE WHOSE PRIMARY LANGUAGE IS SPANISH Spanish as Primary Language Southeastern Arizona 12.9% Cochise County 6.7% Graham County 2.7% Greenlee County 11.9% Santa Cruz County 47.1%
  • 10. 4 Figure 1: Southeast Arizona Sample by Race/Ethnicity Asian/Pacific Am erican Islander Indian/Native Black/African 0.7% Am erican Am erican 0.7% 2.2% Hispanic/Latino 25.9% White (Non- Hispanic/Latino) 70.5%
  • 11. 5 Figure 2: Cochise County Sample by Race/Ethnicity Asian/Pacific Am erican Islander Indian/Native Black/African 0.7% Am erican Am erican 0.7% 3.1% Hispanic/Latino 14.3% White (Non- Hispanic/Latino) 81.3% Figure 3: Graham County Sample by Race/Ethnicity Asian/Pacific Islander Am erican Black/African 0.6% Indian/Native Am erican Am erican 1.1% 0.6% Hispanic/Latino 19.0% White (Non- Hispanic/Latino) 78.8%
  • 12. 6 Figure 4: Greenlee County Sample by Race/Ethnicity Asian/Pacific Am erican Islander Black/African Indian/Native 0.0% Am erican Am erican 0.0% 1.6% Hispanic/Latino 44.8% White (Non- Hispanic/Latino) 53.6% Figure 5: Santa Cruz County Sample by Race/Ethnicity Asian/Pacific Am erican Islander Black/African Indian/Native 1.2% Am erican Am erican 1.8% 0.0% White (Non- Hispanic/Latino) 36.0% Hispanic/Latino 61.0%
  • 13. 7 Narrative and Tabular Survey Results Southeast Arizona Serious problems. The issues identified as a serious problem by the largest proportion of survey respondents throughout Southeast Arizona (Cochise, Graham, Greenlee, and Santa Cruz counties) were affordable dental care, identified as a serious problem by 37.2 percent of those surveyed; affordable assistive devices, identified as a serious problem by 27.3 percent; telemarketing or in-home sales, identified as a serious problem by 25.2 percent; cost of energy/utilities, identified as a serious problem by 25.1 percent; and maintenance and repair of home, identified as a serious problem by 21.8 percent of respondents. Problems. The issues identified as a problem (either “some problem” or “serious problem”) by the largest proportion of survey respondents across Southeast Arizona were affordable dental care, identified as a problem by 65.5 percent of those surveyed; affordable assistive devices, identified as a problem by 56.2 percent; cost of energy/ utilities, identified as a problem by 54.6 percent; telemarketing or in-home sales, identified as a problem by 51.5 percent; and maintenance and repair of home, identified as a problem by 51.3 percent of respondents. No problem. The issues identified as no problem by the largest proportion of survey respondents throughout Southeast Arizona were raising grandchildren, identified as “no problem” by 79.7 percent of those surveyed; elderly abuse/exploitation, identified as “no problem” by 78.9 percent; bereavement/grief counseling/hospice services,
  • 14. 8 identified as “no problem” by 73.5 percent; volunteer opportunities, identified as “no problem” by 73.3 percent; and providing care and supervision for an elderly family member, identified as “no problem” by 72.8 percent of those surveyed. Sources of advice/information. Survey respondents were asked to identify their sources of advice regarding their health or available assistance programs. In Southeast Arizona, faith communities and telephone directories were the most popular sources, followed by newspaper/radio/TV, information and referral services, and social service agencies. The most popular social service agencies were county services (e.g., aging and social services, county health services) and the Arizona Department of Economic Security, followed by AAA, SEAGO, senior centers, social security, and VICAP. See Appendix B for a complete list of responses regarding specific social agencies contacted, as well as other specified sources of advice identified by survey respondents. TABLE 6: ISSUES/POTENTIAL PROBLEMS RANKED BY SERIOUSNESS* (SOUTHEAST ARIZONA) % of Respondents Issue/Problem Indicating “Serious Problem” Affordable dental care 37.2% Affordable assistive devices (hearing aids, glasses, canes, etc.) 27.3% Telemarketing or In-Home Sales 25.2% Cost of energy/utilities 25.1% Maintenance and repair of home 21.8% Maintenance of yard 20.1% Transportation 19.8% Income (money, pensions) 19.1% Cost of housing 18.5% Paying for prescription drugs 17.2% Accessibility modification in my home (grab bars) 16.9% Having someone check on me daily 15.5% Preparing nutritious meals 15.4% Availability of health care providers (doctors, hospitals) 15.3% Employment opportunities 15.3% Loss of spouse/loved one 15.2% Finding legal assistance 14.7% Homemaker services (shopping, housekeeping) 14.5% Getting information about services 13.9% Processing monthly bills and/or medical claims 13.6%
  • 15. 9 Recreational or social opportunities 13.5% Loneliness 13.3% Providing care and supervision for an elderly family member 12.5% Getting information about health insurance (AHCCCS, 12.0% Medicare, Medigap, etc.) Personal Care (bathing, washing hair) 11.3% Age discrimination (loans, insurance, employment) 10.5% Obtaining information on selecting nursing home or assisted 10.3% living facility Maintaining my personal independence 9.6% Counseling or mental health services 9.3% Volunteer opportunities 9.3% Raising grandchildren 8.9% Getting information about disease prevention 8.7% Elderly abuse, exploitation 8.4% Personal safety (Crime) 8.4% Bereavement/grief counseling/hospice services 8.1% * Level of seriousness is determined by the proportion of survey respondents identifying the issue as a serious problem. TABLE 7: ISSUES RANKED BY IDENTIFICATION AS A PROBLEM* (SOUTHEAST ARIZONA) % of Respondents Indicating “Some Issue/Problem Problem” or “Serious Problem” Affordable dental care 65.5% Affordable assistive devices (hearing aids, glasses, canes, etc.) 56.2% Cost of energy/utilities 54.6% Telemarketing or In-Home Sales 51.5% Maintenance and repair of home 51.3% Getting information about services 49.3% Paying for prescription drugs 45.5% Maintenance of yard 45.1% Availability of health care providers (doctors, hospitals) 44.6% Income (money, pensions) 43.4% Finding legal assistance 41.8% Transportation 41.3% Cost of housing 39.9% Getting information about health insurance (AHCCCS, 39.7% Medicare, Medigap, etc.) Loneliness 39.7% Homemaker services (shopping, housekeeping) 39.4% Preparing nutritious meals 39.3% Loss of spouse/loved one 38.7%
  • 16. 10 Recreational or social opportunities 38.5% Accessibility modification in my home (grab bars) 37.9% Processing monthly bills and/or medical claims 33.1% Having someone check on me daily 32.9% Personal safety (Crime) 32.3% Getting information about disease prevention 31.9% Obtaining information on selecting nursing home or assisted 31.1% living facility Personal Care (bathing, washing hair) 30.5% Maintaining my personal independence 30.4% Counseling or mental health services 29.8% Employment opportunities 29.8% Age discrimination (loans, insurance, employment) 29.1% Providing care and supervision for an elderly family member 27.2% Volunteer opportunities 26.7% Bereavement/grief counseling/hospice services 26.5% Elderly abuse, exploitation 21.1% Raising grandchildren 20.3% * Identification as a problem is determined by the proportion of survey respondents identifying the issue as “some problem” or “serious problem.” Cochise County Serious problems. The issues identified as a serious problem by the largest proportion of survey respondents in Cochise County were affordable dental care, identified as a serious problem by 37.7 percent of those surveyed; affordable assistive devices, identified as a serious problem by 28.1 percent; telemarketing or in-home sales, identified as a serious problem by 26.5 percent; cost of energy/utilities, identified as a serious problem by 25.3 percent; and maintenance and repair of home, identified as a serious problem by 22.5 percent of respondents. Problems. The issues identified as a problem (either “some problem” or “serious problem”) by the largest proportion of survey respondents in Cochise County were affordable dental care, identified as a problem by 65.9 percent of those surveyed; affordable assistive devices, identified as a problem by 55.3 percent; cost of energy/ utilities, identified as a problem by 55.2 percent; getting information about services, identified as a problem by 51.5 percent; and maintenance and repair of home, identified as a problem by 49.7 percent of respondents. No problem. The issues identified as no problem by the largest proportion of survey respondents in Cochise County were raising grandchildren, identified as “no problem” by 86.4 percent of those surveyed; elderly abuse/exploitation, identified as “no problem” by 84.1 percent; bereavement/grief counseling/hospice services, identified as “no problem” by 78.9 percent; providing care and supervision for an elderly family member, identified as “no problem” by 78.4 percent; and volunteer opportunities, also identified as “no problem” by 78.4 percent of those surveyed.
  • 17. 11 Sources of advice/information. Survey respondents were asked to identify their sources of advice regarding their health or available assistance programs. In Cochise County, telephone directories and faith communities were the most popular sources, followed by information and referral services, newspaper/radio/TV, and social service agencies. The most popular social service agencies were the Arizona Department of Economic Security and county services (e.g., aging and social services, county health services), followed by AAA, SEABHS, VICAP, and AHCCCS. See Appendix B for a complete list of responses regarding specific social agencies contacted, as well as other specified sources of advice identified by survey respondents. TABLE 8: ISSUES/POTENTIAL PROBLEMS RANKED BY SERIOUSNESS* (COCHISE COUNTY) % of Respondents Issue/Problem Indicating “Serious Problem” Affordable dental care 37.7% Affordable assistive devices (hearing aids, glasses, canes, etc.) 28.1% Telemarketing or In-Home Sales 26.5% Cost of energy/utilities 25.3% Maintenance and repair of home 22.5% Income (money, pensions) 19.2% Cost of housing 18.7% Maintenance of yard 18.3% Transportation 18.1% Accessibility modification in my home (grab bars) 17.6% Having someone check on me daily 16.4% Homemaker services (shopping, housekeeping) 16.3% Employment opportunities 16.0% Getting information about services 15.7% Paying for prescription drugs 15.4% Finding legal assistance 15.3% Availability of health care providers (doctors, hospitals) 15.1% Loss of spouse/loved one 15.0% Preparing nutritious meals 14.7% Recreational or social opportunities 13.8%
  • 18. 12 Personal Care (bathing, washing hair) 13.2% Getting information about health insurance (AHCCCS, 13.0% Medicare, Medigap, etc.) Providing care and supervision for an elderly family member 12.7% Loneliness 12.5% Processing monthly bills and/or medical claims 12.3% Age discrimination (loans, insurance, employment) 11.9% Obtaining information on selecting nursing home or assisted 10.0% living facility Personal safety (Crime) 9.7% Maintaining my personal independence 9.4% Getting information about disease prevention 9.2% Counseling or mental health services 8.7% Volunteer opportunities 8.2% Elderly abuse, exploitation 7.6% Raising grandchildren 7.3% Bereavement/grief counseling/hospice services 7.0% * Level of seriousness is determined by the proportion of survey respondents identifying the issue as a serious problem. TABLE 9: ISSUES RANKED BY IDENTIFICATION AS A PROBLEM* (COCHISE COUNTY) % of Respondents Indicating “Some Issue/Problem Problem” or “Serious Problem” Affordable dental care 65.9% Affordable assistive devices (hearing aids, glasses, canes, etc.) 55.3% Cost of energy/utilities 55.2% Getting information about services 51.5% Maintenance and repair of home 49.7% Telemarketing or In-Home Sales 48.5% Availability of health care providers (doctors, hospitals) 44.9% Income (money, pensions) 44.2% Paying for prescription drugs 44.1% Maintenance of yard 43.6% Homemaker services (shopping, housekeeping) 40.5% Transportation 40.4% Finding legal assistance 40.0% Loneliness 38.7% Cost of housing 38.3% Preparing nutritious meals 38.1% Loss of spouse/loved one 37.7% Accessibility modification in my home (grab bars) 37.5% Getting information about health insurance (AHCCCS, 37.2%
  • 19. 13 Medicare, Medigap, etc.) Recreational or social opportunities 36.8% Having someone check on me daily 31.2% Personal safety (Crime) 30.6% Personal Care (bathing, washing hair) 30.0% Getting information about disease prevention 29.6% Processing monthly bills and/or medical claims 28.5% Obtaining information on selecting nursing home or assisted 27.8% living facility Employment opportunities 26.9% Maintaining my personal independence 26.7% Counseling or mental health services 26.0% Age discrimination (loans, insurance, employment) 25.9% Volunteer opportunities 21.6% Providing care and supervision for an elderly family member 21.6% Bereavement/grief counseling/hospice services 21.1% Elderly abuse, exploitation 15.9% Raising grandchildren 13.6% * Identification as a problem is determined by the proportion of survey respondents identifying the issue as “some problem” or “serious problem.” Graham County Serious problems. The issues identified as a serious problem by the largest proportion of survey respondents in Graham County were affordable dental care, identified as a serious problem by 33.9 percent of those surveyed; telemarketing or in- home sales, identified as a serious problem by 26.9 percent; affordable assistive devices, identified as a serious problem by 26.3 percent; cost of energy/utilities, identified as a serious problem by 19.1 percent; and income, identified as a serious problem by 15.2 percent of respondents. Problems. The issues identified as a problem (either “some problem” or “serious problem”) by the largest proportion of survey respondents in Graham County were affordable dental care, identified as a problem by 59.4 percent of those surveyed; telemarketing or in-home sales, identified as a problem by 54.3 percent; affordable assistive devices, identified as a problem by 53.1 percent; cost of energy/utilities, identified as a problem by 44.9 percent; and maintenance and repair of home, identified as a problem by 44.2 percent of respondents. No problem. The issues identified as no problem by the largest proportion of survey respondents in Graham County were providing care and supervision for an elderly family member, identified as “no problem” by 87.1 percent of those surveyed; raising grandchildren, identified as “no problem” by 86.2 percent; elderly abuse/exploitation, identified as “no problem” by 85.5 percent; age discrimination, identified as “no problem” by 83 percent; and personal care, identified as “no problem” by 81.8 percent of those surveyed.
  • 20. 14 Sources of advice/information. Survey respondents were asked to identify their sources of advice regarding their health or available assistance programs. In Graham County, telephone directories and faith communities were the most popular sources, followed by information and referral services, newspaper/radio/TV, and social service agencies. The most popular social service agencies were SEACUS, senior center, and the Arizona Department of Economic Security. See Appendix B for a complete list of responses regarding specific social agencies contacted, as well as other specified sources of advice identified by survey respondents. TABLE 10: ISSUES/POTENTIAL PROBLEMS RANKED BY SERIOUSNESS* (GRAHAM COUNTY) % of Respondents Issue/Problem Indicating “Serious Problem” Affordable dental care 33.9% Telemarketing or In-Home Sales 26.9% Affordable assistive devices (hearing aids, glasses, canes, etc.) 26.3% Cost of energy/utilities 19.1% Income (money, pensions) 15.2% Maintenance and repair of home 14.9% Maintenance of yard 14.9% Paying for prescription drugs 14.8% Transportation 14.4% Cost of housing 13.2% Finding legal assistance 12.5% Loss of spouse/loved one 12.1% Availability of health care providers (doctors, hospitals) 11.5% Employment opportunities 11.3% Recreational or social opportunities 10.7% Getting information about health insurance (AHCCCS, 10.1% Medicare, Medigap, etc.) Preparing nutritious meals 9.9% Counseling or mental health services 9.2% Processing monthly bills and/or medical claims 9.1%
  • 21. 15 Getting information about services 8.9% Personal Care (bathing, washing hair) 8.3% Homemaker services (shopping, housekeeping) 8.3% Getting information about disease prevention 7.8% Accessibility modification in my home (grab bars) 7.8% Having someone check on me daily 7.4% Loneliness 7.3% Age discrimination (loans, insurance, employment) 7.0% Obtaining information on selecting nursing home or assisted 5.9% living facility Elderly abuse, exploitation 5.8% Volunteer opportunities 5.3% Bereavement/grief counseling/hospice services 5.2% Providing care and supervision for an elderly family member 4.7% Maintaining my personal independence 4.5% Personal safety (Crime) 4.0% Raising grandchildren 3.6% * Level of seriousness is determined by the proportion of survey respondents identifying the issue as a serious problem. TABLE 11: ISSUES RANKED BY IDENTIFICATION AS A PROBLEM* (GRAHAM COUNTY) % of Respondents Indicating “Some Issue/Problem Problem” or “Serious Problem” Affordable dental care 59.4% Telemarketing or In-Home Sales 54.3% Affordable assistive devices (hearing aids, glasses, canes, etc.) 53.1% Cost of energy/utilities 44.9% Maintenance and repair of home 44.2% Getting information about services 42.8% Availability of health care providers (doctors, hospitals) 39.0% Finding legal assistance 38.6% Paying for prescription drugs 37.9% Getting information about health insurance (AHCCCS, 36.0% Medicare, Medigap, etc.) Income (money, pensions) 35.4% Maintenance of yard 34.3% Loneliness 33.5% Preparing nutritious meals 31.3% Homemaker services (shopping, housekeeping) 31.1% Cost of housing 31.0% Transportation 29.3% Recreational or social opportunities 28.7%
  • 22. 16 Loss of spouse/loved one 28.7% Accessibility modification in my home (grab bars) 27.8% Getting information about disease prevention 27.2% Obtaining information on selecting nursing home or assisted 25.9% living facility Maintaining my personal independence 25.1% Personal safety (Crime) 24.7% Processing monthly bills and/or medical claims 24.4% Counseling or mental health services 23.6% Employment opportunities 22.6% Having someone check on me daily 21.1% Volunteer opportunities 19.5% Bereavement/grief counseling/hospice services 19.0% Personal Care (bathing, washing hair) 18.2% Age discrimination (loans, insurance, employment) 17.0% Elderly abuse, exploitation 14.5% Raising grandchildren 13.8% Providing care and supervision for an elderly family member 12.9% * Identification as a problem is determined by the proportion of survey respondents identifying the issue as “some problem” or “serious problem.” Greenlee County Serious problems. The issues identified as a serious problem by the largest proportion of survey respondents in Greenlee County were affordable dental care, identified as a serious problem by 45.9 percent of those surveyed; maintenance of yard, identified as a serious problem by 39.4 percent; cost of energy/utilities, identified as a serious problem by 39.1 percent; paying for prescription drugs, identified as a serious problem by 38.5 percent; affordable assistive devices, identified as a serious problem by 34.8 percent; and maintenance and repair of home, also identified as a serious problem by 34.8 percent of respondents. Problems. The issues identified as a problem (either “some problem” or “serious problem”) by the largest proportion of survey respondents in Greenlee County were affordable dental care, identified as a problem by 76.7 percent of those surveyed; maintenance and repair of home, identified as a problem by 71.2 percent; maintenance of yard, also identified as a problem by 71.2 percent; affordable assistive devices, identified as a problem by 70.5 percent; and availability of healthcare providers, identified as a problem by 69.6 percent of respondents. No problem. The issues identified as no problem by the largest proportion of survey respondents in Greenlee County were elderly abuse/exploitation, identified as “no problem” by 55.6 percent of those surveyed; raising grandchildren, identified as “no problem” by 52.9 percent; personal safety, identified as “no problem” by 51.5 percent; cost of housing, identified as “no problem” by 50.8 percent; and getting information about disease prevention, identified as “no problem” by 50.4 percent of those surveyed.
  • 23. 17 Sources of advice/information. Survey respondents were asked to identify their sources of advice regarding their health or available assistance programs. In Greenlee County, faith communities were the most popular source, followed by newspaper/radio/ TV, telephone directories, social service agencies, and information and referral services. The most popular social service agencies were the county health department and SEAGO. See Appendix B for a complete list of responses regarding specific social agencies contacted, as well as other specified sources of advice identified by survey respondents. TABLE 12: ISSUES/POTENTIAL PROBLEMS RANKED BY SERIOUSNESS* (GREENLEE COUNTY) % of Respondents Issue/Problem Indicating “Serious Problem” Affordable dental care 45.9% Maintenance of yard 39.4% Cost of energy/utilities 39.1% Paying for prescription drugs 38.5% Affordable assistive devices (hearing aids, glasses, canes, etc.) 34.8% Maintenance and repair of home 34.8% Accessibility modification in my home (grab bars) 31.5% Transportation 29.6% Income (money, pensions) 29.5% Loneliness 28.0% Availability of health care providers (doctors, hospitals) 26.7% Preparing nutritious meals 26.7% Cost of housing 26.2% Having someone check on me daily 25.8% Loss of spouse/loved one 25.2% Processing monthly bills and/or medical claims 23.7% Raising grandchildren 20.7% Providing care and supervision for an elderly family member 20.2% Telemarketing or In-Home Sales 19.2% Maintaining my personal independence 18.9%
  • 24. 18 Homemaker services (shopping, housekeeping) 18.3% Finding legal assistance 17.4% Obtaining information on selecting nursing home or assisted 17.2% living facility Employment opportunities 16.4% Personal Care (bathing, washing hair) 15.9% Volunteer opportunities 14.6% Recreational or social opportunities 13.6% Counseling or mental health services 12.4% Getting information about services 11.9% Bereavement/grief counseling/hospice services 11.2% Age discrimination (loans, insurance, employment) 10.6% Getting information about disease prevention 9.9% Getting information about health insurance (AHCCCS, 8.4% Medicare, Medigap, etc.) Elderly abuse, exploitation 4.8% Personal safety (Crime) 4.6% * Level of seriousness is determined by the proportion of survey respondents identifying the issue as a serious problem. TABLE 13: ISSUES RANKED BY IDENTIFICATION AS A PROBLEM* (GREENLEE COUNTY) % of Respondents Indicating “Some Issue/Problem Problem” or “Serious Problem” Affordable dental care 76.7% Maintenance and repair of home 71.2% Maintenance of yard 71.2% Affordable assistive devices (hearing aids, glasses, canes, etc.) 70.5% Availability of health care providers (doctors, hospitals) 69.6% Cost of energy/utilities 69.2% Paying for prescription drugs 66.7% Telemarketing or In-Home Sales 63.8% Loneliness 63.6% Getting information about services 62.7% Finding legal assistance 62.1% Transportation 61.5% Accessibility modification in my home (grab bars) 61.5% Recreational or social opportunities 59.1% Maintaining my personal independence 58.3% Providing care and supervision for an elderly family member 58.1% Preparing nutritious meals 58.0% Income (money, pensions) 57.6% Loss of spouse/loved one 57.5%
  • 25. 19 Homemaker services (shopping, housekeeping) 57.3% Processing monthly bills and/or medical claims 56.5% Age discrimination (loans, insurance, employment) 56.1% Having someone check on me daily 55.5% Counseling or mental health services 55.0% Bereavement/grief counseling/hospice services 54.4% Obtaining information on selecting nursing home or assisted 53.9% living facility Getting information about health insurance (AHCCCS, 53.4% Medicare, Medigap, etc.) Employment opportunities 52.5% Personal Care (bathing, washing hair) 52.3% Volunteer opportunities 50.0% Getting information about disease prevention 49.6% Cost of housing 49.2% Personal safety (Crime) 48.5% Raising grandchildren 47.1% Elderly abuse, exploitation 44.4% * Identification as a problem is determined by the proportion of survey respondents identifying the issue as “some problem” or “serious problem.” Santa Cruz County Serious problems. The issues identified as a serious problem by the largest proportion of survey respondents in Santa Cruz County were affordable dental care, identified as a serious problem by 31.6 percent of those surveyed; transportation, identified as a serious problem by 24 percent; telemarketing or in-home sales, identified as a serious problem by 23.4 percent; cost of energy/utilities, identified as a serious problem by 19.3 percent; and affordable assistive devices, identified as a serious problem by 19 percent of respondents. Problems. The issues identified as a problem (either “some problem” or “serious problem”) by the largest proportion of survey respondents in Santa Cruz County were affordable dental care, identified as a problem by 61.4 percent of those surveyed; affordable assistive devices, identified as a problem by 51.5 percent; cost of energy/utilities, identified as a problem by 51.2 percent; maintenance and repair of home, identified as a problem by 49.4 percent; maintenance of yard, also identified as a problem by 49.4 percent of respondents; and telemarketing or in-home sales, identified as a problem by 49.4 percent of respondents, as well. No problem. The issues identified as no problem by the largest proportion of survey respondents in Santa Cruz County were maintaining personal independence, identified as “no problem” by 72.2 percent of those surveyed; personal care, identified as “no problem” by 72 percent; elderly abuse/exploitation, identified as “no problem” by 70.6 percent; availability of healthcare providers, also identified as “no problem” by 70.6 percent; employment opportunities, identified as “no problem” by 69.9 percent; and
  • 26. 20 counseling or mental health services, also identified as “no problem” by 69.9 percent of those surveyed. Sources of advice/information. Survey respondents were asked to identify their sources of advice regarding their health or available assistance programs. In Santa Cruz County, information and referral services, telephone directories, and newspaper/radio/TV were the most popular sources, followed by faith communities and social service agencies. See Appendix B for a complete list of responses regarding specific social agencies contacted, as well as other specified sources of advice identified by survey respondents. TABLE 14: ISSUES/POTENTIAL PROBLEMS RANKED BY SERIOUSNESS* (SANTA CRUZ COUNTY) % of Respondents Issue/Problem Indicating “Serious Problem” Affordable dental care 31.6% Transportation 24.0% Telemarketing or In-Home Sales 23.4% Cost of energy/utilities 19.3% Affordable assistive devices (hearing aids, glasses, canes, etc.) 19.0% Elderly abuse, exploitation 17.6% Cost of housing 17.4% Maintenance and repair of home 16.5% Maintenance of yard 16.5% Employment opportunities 16.4% Recreational or social opportunities 15.2% Preparing nutritious meals 15.1% Income (money, pensions) 15.0% Processing monthly bills and/or medical claims 15.0% Providing care and supervision for an elderly family member 14.3% Getting information about services 13.9% Volunteer opportunities 13.7% Bereavement/grief counseling/hospice services 13.3% Getting information about health insurance (AHCCCS, 13.1% Medicare, Medigap, etc.)
  • 27. 21 Accessibility modification in my home (grab bars) 12.9% Having someone check on me daily 12.6% Finding legal assistance 12.6% Homemaker services (shopping, housekeeping) 11.4% Loss of spouse/loved one 11.3% Availability of health care providers (doctors, hospitals) 11.2% Loneliness 11.1% Raising grandchildren 11.1% Personal safety (Crime) 11.0% Obtaining information on selecting nursing home or assisted 10.6% living facility Paying for prescription drugs 9.6% Counseling or mental health services 9.0% Age discrimination (loans, insurance, employment) 9.0% Maintaining my personal independence 8.6% Getting information about disease prevention 7.4% Personal Care (bathing, washing hair) 3.6% * Level of seriousness is determined by the proportion of survey respondents identifying the issue as a serious problem. TABLE 15: ISSUES RANKED BY IDENTIFICATION AS A PROBLEM* (SANTA CRUZ COUNTY) % of Respondents Indicating “Some Issue/Problem Problem” or “Serious Problem” Affordable dental care 61.4% Affordable assistive devices (hearing aids, glasses, canes, etc.) 51.5% Cost of energy/utilities 51.2% Maintenance and repair of home 49.4% Maintenance of yard 49.4% Telemarketing or In-Home Sales 49.4% Cost of housing 47.8% Paying for prescription drugs 41.9% Getting information about health insurance (AHCCCS, 41.7% Medicare, Medigap, etc.) Transportation 41.3% Processing monthly bills and/or medical claims 41.2% Providing care and supervision for an elderly family member 39.5% Recreational or social opportunities 39.2% Loss of spouse/loved one 38.7% Income (money, pensions) 37.7% Getting information about services 37.6% Preparing nutritious meals 37.3% Finding legal assistance 35.1%
  • 28. 22 Having someone check on me daily 34.0% Volunteer opportunities 34.0% Personal safety (Crime) 33.8% Age discrimination (loans, insurance, employment) 33.5% Bereavement/grief counseling/hospice services 33.3% Accessibility modification in my home (grab bars) 31.6% Getting information about disease prevention 31.3% Raising grandchildren 31.2% Loneliness 30.9% Homemaker services (shopping, housekeeping) 30.7% Obtaining information on selecting nursing home or assisted 30.5% living facility Counseling or mental health services 30.1% Employment opportunities 30.1% Availability of health care providers (doctors, hospitals) 29.4% Elderly abuse, exploitation 29.4% Personal Care (bathing, washing hair) 28.0% Maintaining my personal independence 27.8% * Identification as a problem is determined by the proportion of survey respondents identifying the issue as “some problem” or “serious problem.” Graphical Survey Results Survey respondents were asked to indicate the degree to which each of the following items is a problem for them personally. Discrepancies between the data in the following charts and the tables in the previous section are due to rounding. Figure 6: Availability of health care providers (doctors, hospitals) 80% 70% 60% 50% 40% 30% 20% 55.4% 18.2% 15.1% 11.5% 26.7% 11.2% 55.1% 61.0% 30.4% 70.6% 29.3% 29.8% 27.5% 43.0% 15.3% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 29. 23 Figure 7: Paying for prescription drugs 70% 60% 50% 40% 30% 20% 10% 54.5% 32.3% 15.4% 14.8% 38.5% 55.9% 62.1% 33.3% 58.1% 28.2% 28.7% 23.1% 28.1% 17.2% 9.6% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 8: Affordable dental care 50% 40% 30% 20% 10% 34.5% 29.7% 37.7% 33.9% 45.9% 31.6% 34.1% 40.6% 23.3% 38.6% 28.3% 28.2% 25.6% 30.8% 37.2% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 9: Affordable assistive devices (hearing aids, glasses, canes, etc.)
  • 30. 24 60% 50% 40% 30% 20% 10% 43.8% 32.5% 28.1% 26.3% 34.8% 19.0% 44.7% 46.9% 29.5% 48.5% 28.9% 27.1% 26.8% 35.6% 27.3% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 10: Getting information about services 70% 60% 50% 40% 30% 20% 10% 50.7% 23.6% 15.7% 11.9% 13.9% 48.5% 57.2% 37.3% 62.4% 35.4% 35.7% 33.9% 50.7% 13.9% 8.9% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 31. 25 Figure 11: Having someone check on me daily 90% 80% 70% 60% 50% 40% 30% 20% 67.1% 21.4% 16.4% 25.8% 12.6% 68.8% 78.9% 44.5% 66.0% 17.4% 14.7% 13.7% 29.7% 15.5% 10% 7.4% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 12: Preparing nutritious meals 80% 70% 60% 50% 40% 30% 20% 60.7% 22.3% 14.7% 26.7% 15.1% 61.9% 68.7% 42.0% 62.7% 23.9% 23.4% 21.4% 31.3% 15.4% 10% 9.9% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 32. 26 Figure 13: Personal care (bathing, washing hair) 90% 80% 70% 60% 50% 40% 30% 20% 69.5% 24.4% 13.2% 15.9% 70.0% 81.8% 47.7% 72.0% 19.2% 16.8% 36.4% 11.3% 10% 3.6% 9.9% 8.3% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 14: Homemaker services (shopping, housekeeping) 80% 70% 60% 50% 40% 30% 20% 60.6% 19.3% 16.3% 18.3% 11.4% 59.5% 68.9% 42.7% 69.3% 25.0% 24.2% 22.8% 38.9% 14.5% 10% 8.3% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 15: Getting information about disease prevention
  • 33. 27 80% 70% 60% 50% 40% 30% 20% 68.1% 23.9% 70.4% 72.8% 50.4% 68.7% 23.2% 20.5% 19.4% 39.7% 10% 7.4% 8.7% 9.2% 7.8% 9.9% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 16: Transportation 80% 70% 60% 50% 40% 30% 20% 58.7% 17.4% 18.1% 14.4% 29.6% 24.0% 59.6% 70.7% 38.5% 58.7% 21.5% 22.3% 14.9% 31.9% 19.8% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 17: Maintenance and repair of home
  • 34. 28 60% 50% 40% 30% 20% 10% 48.7% 32.9% 22.5% 14.9% 34.8% 16.5% 50.3% 55.8% 28.8% 50.6% 29.5% 27.2% 29.3% 36.4% 21.8% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 18: Accessibility modification in my home (grab bars) 80% 70% 60% 50% 40% 30% 20% 62.1% 18.7% 17.6% 31.5% 12.9% 62.5% 72.2% 38.5% 68.4% 21.0% 19.9% 20.0% 30.0% 16.9% 10% 7.8% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 19: Maintenance of yard
  • 35. 29 70% 60% 50% 40% 30% 20% 10% 54.9% 32.9% 18.3% 14.9% 39.4% 16.5% 56.4% 65.7% 28.8% 50.6% 25.0% 25.3% 19.3% 31.8% 20.1% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 20: Recreational or social opportunities 80% 70% 60% 50% 40% 30% 20% 61.5% 24.1% 13.8% 10.7% 13.6% 15.2% 63.2% 71.3% 40.9% 60.8% 25.1% 23.0% 18.0% 45.5% 13.5% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 21: Counseling or mental health services
  • 36. 30 90% 80% 70% 60% 50% 40% 30% 20% 70.2% 21.2% 12.4% 74.0% 76.4% 45.0% 69.9% 20.5% 17.3% 14.4% 42.6% 10% 9.0% 9.3% 8.7% 9.2% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 22: Bereavement/grief counseling/hospice services 90% 80% 70% 60% 50% 40% 30% 20% 73.5% 20.0% 11.2% 13.3% 78.9% 81.0% 45.6% 66.7% 18.4% 14.1% 13.8% 43.2% 10% 8.1% 7.0% 5.2% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 23: Finding legal assistance
  • 37. 31 70% 60% 50% 40% 30% 20% 10% 58.2% 22.5% 15.3% 12.5% 17.4% 12.6% 60.0% 61.4% 37.9% 64.9% 27.1% 24.7% 26.1% 44.7% 14.7% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 24: Getting information about health insurance (AHCCCS, Medicare, Medigap, etc.) 70% 60% 50% 40% 30% 20% 10% 60.3% 28.6% 13.0% 10.1% 13.1% 62.8% 64.0% 46.6% 58.3% 27.7% 24.2% 25.8% 45.0% 12.0% 8.4% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 38. 32 Figure 25: Cost of housing 80% 70% 60% 50% 40% 30% 20% 60.1% 30.4% 18.7% 13.2% 26.2% 17.4% 61.7% 69.0% 50.8% 52.2% 21.4% 19.6% 17.8% 23.1% 18.5% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 26: Income (money, pensions) 70% 60% 50% 40% 30% 20% 10% 56.6% 22.8% 19.2% 15.2% 29.5% 15.0% 55.8% 64.6% 42.4% 62.3% 24.2% 25.0% 20.2% 28.0% 19.1% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 27: Cost of energy/utilities
  • 39. 33 60% 50% 40% 30% 20% 10% 45.4% 31.9% 25.3% 19.1% 39.1% 19.3% 44.8% 55.1% 30.8% 48.8% 29.6% 29.9% 25.8% 30.1% 25.1% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 28: Employment opportunities 90% 80% 70% 60% 50% 40% 30% 20% 70.2% 13.7% 16.0% 11.3% 16.4% 16.4% 73.1% 77.4% 47.5% 69.9% 14.5% 11.0% 11.3% 36.1% 15.3% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 29: Age discrimination (loans, insurance, employment)
  • 40. 34 90% 80% 70% 60% 50% 40% 30% 20% 70.9% 24.5% 11.9% 10.6% 74.1% 83.0% 43.9% 66.5% 18.6% 13.9% 45.5% 10.5% 10% 9.0% 9.9% 7.0% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 30: Elderly abuse, exploitation 90% 80% 70% 60% 50% 40% 30% 20% 78.9% 11.8% 17.6% 84.1% 85.5% 55.6% 70.6% 12.6% 39.7% 10% 8.3% 8.7% 8.4% 7.6% 5.8% 4.8% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 31: Personal safety (Crime)
  • 41. 35 80% 70% 60% 50% 40% 30% 20% 67.7% 22.7% 11.0% 69.4% 75.3% 51.5% 66.2% 23.9% 20.9% 20.7% 43.8% 10% 8.4% 9.7% 4.0% 4.6% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 32: Telemarketing or in-home sales 60% 50% 40% 30% 20% 10% 48.5% 25.9% 26.5% 26.9% 19.2% 23.4% 51.5% 45.7% 36.2% 50.6% 26.2% 22.0% 27.4% 44.6% 25.2% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 33: Loneliness
  • 42. 36 80% 70% 60% 50% 40% 30% 20% 60.3% 19.8% 12.5% 28.0% 11.1% 61.3% 66.5% 36.4% 69.1% 26.4% 26.3% 26.3% 35.6% 13.3% 10% 7.3% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 34: Loss of spouse/loved one 80% 70% 60% 50% 40% 30% 20% 61.3% 27.3% 15.0% 12.1% 25.2% 11.3% 62.3% 71.3% 42.5% 61.3% 23.5% 22.6% 16.7% 32.3% 15.2% 10% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 35: Volunteer opportunities
  • 43. 37 90% 80% 70% 60% 50% 40% 30% 20% 73.3% 20.3% 14.6% 13.7% 78.4% 80.5% 50.0% 66.0% 17.3% 13.5% 14.2% 35.4% 10% 9.3% 8.2% 5.3% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 36: Raising grandchildren 100% 80% 60% 40% 20% 79.7% 86.4% 86.2% 52.9% 68.8% 11.1% 11.4% 10.2% 26.4% 20.1% 20.7% 6.3% 8.9% 7.3% 3.6% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 44. 38 Figure 37: Obtaining information on selecting nursing home or assisted living facility 80% 70% 60% 50% 40% 30% 20% 68.9% 19.9% 10.0% 17.2% 10.6% 72.2% 74.1% 46.1% 69.5% 20.8% 17.8% 20.0% 36.7% 10.3% 10% 5.9% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 38: Processing monthly bills and/or medical claims 80% 70% 60% 50% 40% 30% 20% 66.9% 26.3% 12.3% 23.7% 15.0% 71.5% 75.6% 43.5% 58.8% 19.6% 16.2% 15.3% 32.8% 13.6% 10% 9.1% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz
  • 45. 39 Figure 39: Providing care and supervision for an elderly family member 100% 80% 60% 40% 20% 72.8% 78.4% 87.1% 41.9% 60.5% 14.3% 14.7% 37.9% 25.2% 12.5% 12.7% 20.2% 8.8% 8.2% 4.7% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Figure 40: Maintaining my personal independence 80% 70% 60% 50% 40% 30% 20% 69.6% 19.1% 18.9% 73.3% 74.9% 41.7% 72.2% 20.8% 17.3% 20.7% 39.4% 10% 8.6% 9.6% 9.4% 4.5% 0% No Problem Some Problem Serious Problem Southeast Arizona Cochise Graham Greenlee Santa Cruz Survey respondents were asked, “What person(s) or place(s) do you usually go to when you need advice about your health or about programs that might help you or a loved one?”
  • 46. 40 Figure 41: Southeast Arizona Sources of Advice/Information Have never called any place for inform ation on referrals 256 Other 306 New spaper/Radio/TV 224 Social Service Agency 171 Telephone Directory 307 Inform ation & Referral Services 223 Faith Com m unities 318 0 50 100 150 200 250 300 350 Note. See Appendix B for specification of social service agencies contacted, and other (specified) sources of advice/information. Figure 42: Cochise County Sources of Advice/Information Have never called any place for inform ation on referrals 149 Other 179 New spaper/Radio/TV 110 Social Service Agency 106 Telephone Directory 181 Inform ation & Referral Services 130 Faith Com m unities 174 0 20 40 60 80 100 120 140 160 180 200 Note. See Appendix B for specification of social service agencies contacted, and other (specified) sources of advice/information.
  • 47. 41 Figure 43: Graham County Sources of Advice/Information Have never called any place for inform ation on referrals 48 Other 57 New spaper/Radio/TV 34 Social Service Agency 30 Telephone Directory 68 Inform ation & Referral Services 43 Faith Com m unities 65 0 10 20 30 40 50 60 70 80 Note. See Appendix B for specification of social service agencies contacted, and other (specified) sources of advice/information. Figure 44: Greenlee County Sources of Advice/Information Have never called any place for inform ation on referrals 20 Other 51 New spaper/Radio/TV 50 Social Service Agency 19 Telephone Directory 27 Inform ation & Referral Services 18 Faith Com m unities 58 0 10 20 30 40 50 60 70 Note. See Appendix B for specification of social service agencies contacted, and other (specified) sources of information.
  • 48. 42 Figure 45: Santa Cruz County Sources of Advice/Information Have never called any place for inform ation on referrals 39 Other 19 New spaper/Radio/TV 30 Social Service Agency 16 Telephone Directory 31 Inform ation & Referral Services 32 Faith Com m unities 21 0 5 10 15 20 25 30 35 40 45 Note. See Appendix B for specification of social service agencies contacted, and other (specified) sources of information.
  • 49. A-1 Appendix A SEAGO SURVEY OF OLDER RESIDENTS Here is a list of issues or activities that some people say are problems for older Americans. To what degree is each of these items a problem for you personally? Please circle one number for the most appropriate response to each item. No Some Serious Problem Problem Problem 1. Availability of health care providers (doctors, hospitals) 1 2 3 2. Paying for prescription drugs 1 2 3 3. Affordable dental care 1 2 3 4. Affordable assistive devices (hearing aids, glasses, 1 2 3 canes, etc.) 5. Getting information about services 1 2 3 6. Having someone check on me daily 1 2 3 7. Preparing nutritious meals 1 2 3 8. Personal Care (bathing, washing hair) 1 2 3 9. Homemaker services (shopping, housekeeping) 1 2 3 10 Getting information about disease prevention 1 2 3 . 11 Transportation 1 2 3 . 12 Maintenance and repair of home 1 2 3 . 13 Accessibility modification in my home (grab bars) 1 2 3 . 14 Maintenance of yard 1 2 3 . 15 Recreational or social opportunities 1 2 3 . 16 Counseling or mental health services 1 2 3 . 17 Bereavement/grief counseling/hospice services 1 2 3 . 18 Finding legal assistance 1 2 3 . 19 Getting information about health insurance (AHCCCS, 1 2 3 . Medicare, Medigap, etc.) 20 Cost of housing 1 2 3 . 21 Income (money, pensions) 1 2 3 . 22 Cost of energy/utilities 1 2 3 .
  • 50. A-2 23 Employment opportunities 1 2 3 . 24 Age discrimination (loans, insurance, employment) 1 2 3 . 25 Elderly abuse, exploitation 1 2 3 . 26 Personal safety (Crime) 1 2 3 . 27 Telemarketing or In-Home Sales 1 2 3 . 28 Loneliness 1 2 3 . 29 Loss of spouse/loved one 1 2 3 . 30 Volunteer opportunities 1 2 3 . 31 Raising grandchildren 1 2 3 . 32 Obtaining information on selecting nursing home or 1 2 3 . assisted living facility 33 Processing monthly bills and/or medical claims 1 2 3 . 34 Providing care and supervision for an elderly family 1 2 3 . member 35 Maintaining my personal independence 1 2 3 . 1. What person(s) or place(s) do you usually go to when you need advice about your health or about programs that might help you or a loved one? (Circle as many as apply): a. Faith Communities (churches, synagogues, etc.) b. Information & Referral Services c. Telephone Directory d. Social Service Agency (Please specify):_______________________________ e. Newspaper/Radio/TV f. Other (Please specify): g. Have never called any place for information or referrals 2. Circle the group that contains your age. Under 60 65 - 69 75 - 79 85 - 89 60 - 64 70 - 74 80 - 84 Over 90 3. Are you: Male Female 4. What is your racial/ethnic origin?
  • 51. A-3 a. White (Non-Hispanic) d. Asian/Pacific Islander b. Hispanic (Latino) e. Indian (Native American) c. Black (African-American) 5. Primary language spoken: _______________________ 6. In what community do you live? ________________ Zip Code: _______ PLEASE RETURN NO LATER THAN: January 31, 2007 TO EITHER THE SENIOR CENTER OR YOUR SERVICE PROVIDER OR MAIL TO Area Agency on Aging, Region VI 118 Arizona Street (520) 432-5301 aging@seago.org
  • 52. B-1 Appendix B - Social Service Agencies Contacted, and Other (Specified) Sources of Information Southeast Arizona (Social Service Agencies Contacted) AAA Greenlee Health Department AAA Health Dept. AAA Health Dept. AAA Health Dept. AAA Case Manager Health Dept. Accent care Home Health Adult Protective Services Home healthcare Adult protective services-Debra Mansger Human resources AHCCCS I will call Cochise Health or SEACUS AHCCCS, Vicap, APIPA Personal Care Plus Info AHCCS Margaret Hartnett Any place that will help Marla Area Agency on Aging Marla Tamez Area Agency on Aging/ Carondelet Medicare Ariana Sanchez My doctor AZ DES NARFE, EBC Bisbee Senior Center NARFE, Ethel Berger Center Call Marla, SEAGO NCCH Social Service Admin Case Manager Office of the aging Case Worker, Marla Thomas Pharmacy Catholic Primary Doctor, Human Resources, VICAP Catholic Public Fudiciary office Catholic Saint Vincent de Paul Catholic Community Services Saint Vincent de Paul CCHS SEABHS Cochise Aging and Social Services SEABHS Cochise Council on Aging SEABHS Cochise County SEABHS Cochise County Health SEACAP Cochise County Health SEACUS Cochise Health SEACUS Cochise Health case worker SEACUS Cochise Health Systems SEACUS Cochise Health Systems SEACUS caregiver Council on Aging SEACUS/Medicare Info Daughter takes care of all SEAGO DES SEAGO DES SEAGO DES SEAGO DES Sembarndo Salud DES Senior Center DES Senior Center DES Senior Center DES Senior Citizen Center DES Social Security DES Social Security Office/AHCCS DES Social Service Agency DES or Chamber of Commerce SS DES, AHCCS Steve Director of Elder resources, SEAGO Steve Aderson Doctor VA Dr. Caplan VICAP Family Assistance VICAP Family doctor VICAP Greenlee County Health VICAP
  • 53. B-2 Southeast Arizona (Other [Specified] Sources of Information) 24 hour on-call nurse with Doctor Family insurance Doctor Family AARP Doctor Family ACCESS, APIPA Doctor and family Family Acquaintances, friends, Doctor and nurse Family relatives Doctor for health Family Acquaintances/friends Doctor or Attorney Family AF Inf. Doctor or family Family Call Dorothy Mancado Doctor, Internet Family Cancer Doctor; friends; my brother Family Carnegie library in Tucson Doctors Family Case Manager Doctor's Family Chamber of Commerce Dr. Family Children Dr. Family Children Dr. Family Children help with this Dr. Family Chiricahua Clinic Dr. Family Chiricahua Community Dr. Family Health Dr. ( Physician) Family Clinic Dr. Hartley Family Clinic Dr. Kartchner-Gr. County Family members Community Center Nutrition Center Family (Son) Community Clinic Dr. Office Family and friends Community service, Kiwanis Dr. office and nurse on Family caregivers Club of Bisbee AARP phone Family doctor County Health Dept.-AARP Dr. or CM Family doctor Daughter Dr. Patel for health reasons Family doctor Daughter Dr. Wu Family doctor Daughter Dr., family, and friends Family member Daughter Dr., family, and friends Family members Daughter Dr., nurses, hospital Family members Daughter or son Dr., VFW Family Members Daughter, 911 E.B. Center, Medical Doctor Family members Daughter, friends Family Family or friends Doctor Family Family, sometimes Dr. Doctor Family Family-friends Doctor Family Family-friends Doctor Family Friend Doctor Family Friend Doctor Family Friend Doctor Family Friend Doctor Family Friend Doctor Family Friend Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends Doctor Family Friends
  • 54. B-3 Friends Internet Physician, support groups Friends Internet POA Friends Internet POT Southeast Arizona Internet Relations distance Kinson (Other [Specified] Internet family Internet Relative Sources of Internet, friends Relatives Information) (Cont’d) Janet Lorett Relatives Friends Jerry at Health Dept., at Relatives Friends Courthouse Seacus has been great, Friends Legal Aid friends and family Friends and Case Manager Leisa Cotton Seahtt Friends and doctor Library Self Friends and family LTC program Senior Citizens Center Friends and neighbors Manager Sierra Vista Senior Center Friends and neighbors Mariposa clinic, Dr. Pereira Social Security if given Friends and sister Mayo clinic and son, Howard transportation Friends in community Nettles Social workers, doctors Friends might mention MD offices, hospitals something MD Son Friends, computer MD Son Friends, family Med. Personnel, Doctors Son Fudiciary Nora Medical provider Son-In-Law, Daughter Go to doctor My daughter and my State Assessor's Office Governor's caregiver State retirement Granddaughter My doctor Sulphur Springs Medical Granddaughter My doctor Clinic Granddaughter My doctor Support group Have children look into My Dr., my friends Talk to friends and relatives health programs My family Tucson SS office-no help Have children look into My son United health care health programs My son takes care of needs VA Health clinic in Elfrida My son, Dennis Cooper VA Health Department My sons VA Health Department Naturopathy VA Health Department Need to contact American VA Health Department Legion VA Hospital Health Department Neighbor VA Mental Health Care Health Department-Jerry Neighbor Services Evans Neighbor VA, DAU Health Dept. Networking or WWW Veterans admin, My son, Health Dept. Niece DAV, Apt. Complex Mgr. Health Dept. None Veterans Administration Health Dept. for advice of flu Nurse friend Veterans hospital shots People older and worker hard VICAP Health, courthouse and wiser, Non Conformist, Visiting Nurse Hospital know the Real World Word of mouth Hospital Personal care worker Word of mouth Housing community Physician and exercise Word of mouth Husband, Doctor support groups Word of mouth I rely solely on myself Physician office or local I'm an RN hospital
  • 55. B-4 Cochise County (Social Service Agencies Contacted) AAA DES AAA DES AAA DES AAA DES AAA Case Manager DES Accent care DES, AHCCS Adult Protective Services Director of Elder resources, SEAGO Adult protective services-Debra Doctor Mansger Dr. Caplan AHCCCS Home healthcare AHCCCS, Vicap, APIPA Personal Care Human resources Plus Margaret Hartnett AHCCS Marla Any place that will help Marla Tamez Area Agency on Aging My doctor Area Agency on Aging/ Carondelet NARFE, EBC Ariana Sanchez NARFE, Ethel Berger Center Bisbee Senior Center NCCH Social Service Admin Call Marla, SEAGO Office of the aging Case Manager Pharmacy Case Worker, Marla Thomas Primary Doctor, Human Resources, Catholic VICAP Catholic Saint Vincent de Paul Catholic Saint Vincent de Paul Catholic Community Services SEABHS CCHS SEABHS Cochise Aging and Social Services SEABHS Cochise Council on Aging SEABHS Cochise County SEACAP Cochise County Health Sembarndo Salud Cochise County Health Senior Center Cochise Health Systems Social Security Office/AHCCS Cochise Health Systems Social Service Agency Council on Aging SS Daughter takes care of all Steve DES Steve Aderson DES VICAP DES VICAP DES VICAP DES VICAP
  • 56. B-5 Cochise County (Other [Specified] Sources of Information) 24 hour on-call nurse with insurance Family Internet AARP Family Internet ACCESS, APIPA Family Internet AF Inf. Family Internet Call Dorothy Mancado Family Internet Cancer Family Internet Carnegie library in Tucson Family Internet, friends Case Manager Family Legal Aid Children Family Leisa Cotton Children Family Mayo clinic and son, Howard Nettles Chiricahua Clinic Family MD Chiricahua Community Health Family Medical provider Clinic Family members My daughter and my caregiver Community Center Family (Son) My doctor Community Clinic Family doctor My doctor Community service, Kiwanis Club of Family doctor My son Bisbee Family doctor My son, Dennis Cooper County Health Dept.-AARP Family member Neighbor Daughter Family members Neighbor Daughter Family members Neighbor Daughter Family Members Nurse friend Daughter or son Family or friends People older and worker hard and Doctor Friend wiser, Non Conformist, know the Doctor Friend Real World Doctor Friend Physician and exercise support Doctor Friend groups Doctor Friend Physician office or local hospital Doctor Friend Physician, support groups Doctor Friends POA Doctor Friends POT Doctor Friends Relative Doctor Friends Relatives Doctor Friends Seahtt Doctor Friends Self Doctor Friends Sierra Vista Senior Center Doctor Friends Social Security if given Doctor Friends transportation Doctor Friends Social workers, doctors offices, Doctor Friends and Case Manager hospitals Doctor Friends and doctor Son Doctor Friends and family Son-In-Law, Daughter Doctor and family Friends and neighbors State Assessor's Office Doctor for health Friends and neighbors State retirement Doctor; friends; my brother Friends and sister Sulphur Springs Medical Clinic Doctors Friends in community Support group Doctor's Friends might mention something United health care Dr. Friends, computer VA Dr. Go to doctor VA Dr. Governor's VA Dr. Granddaughter VA Hospital Dr. Hartley Have children look into health VA Mental Health Care Services Dr. office and nurse on AARP phone programs VA, DAU Dr. or CM Have children look into health Veterans admin, My son, DAV, Apt. Dr. Patel for health reasons programs Complex Mgr. Dr. Wu Health clinic in Elfrida Veterans Administration Dr., family, and friends Health Dept. Veterans hospital Dr., family, and friends Health Dept. for advice of flu shots VICAP Dr., nurses, hospital Hospital Word of mouth E.B. Center, Medical Doctor Housing community Word of mouth Family Husband, Doctor Word of mouth Family I rely solely on myself Word of mouth
  • 57. B-6 Graham County (Social Service Agencies Contacted) AZ DES Cochise Health Cochise Health case worker DES DES or Chamber of Commerce I will call Cochise Health or SEACUS SEACUS SEACUS SEACUS SEACUS SEACUS caregiver SEACUS/Medicare Info Senior Center Senior Center Senior Citizen Center Social Security VA Graham County (Other [Specified] Sources of Information) Acquaintances, friends, relatives Friends Acquaintances/friends Friends Chamber of Commerce Friends, family Children help with this Granddaughter Clinic Health Department Daughter Health Department Daughter, 911 Hospital Doctor I'm an RN Doctor Internet Doctor Library Doctor and nurse LTC program Doctor, Internet MD Dr. My doctor Dr. My Dr., my friends Dr. Kartchner-Gr. County Nutrition Center My family Dr. Office My son takes care of needs Dr., VFW Need to contact American Legion Family Niece Family Personal care worker Family Relations distance Kinson family Family Seacus has been great, friends and family Family Senior Citizens Center Family Son Family Son Family caregivers Son & daughter Family doctor Talk to friends and relatives Family, sometimes Dr. Tucson SS office-no help Friends VA
  • 58. B-7 Greenlee County (Social Service Agencies Contacted) Family Assistance Home Health Greenlee County Health Info Greenlee Health Department SEAGO Health Dept. SEAGO Health Dept. SEAGO Health Dept. SEAGO Health Dept. Greenlee County (Other [Specified] Sources of Information) Daughter Family Health Department Daughter, friends Family Health Department Doctor Family Health Department Family Family Health Department-Jerry Family Family Evans Family Family and friends Health Dept. Family Family members Health Dept. Family Family-friends Health, courthouse Family Family-friends Janet Lorett Family Friends Jerry at Health Dept., at Family Friends Courthouse Family Friends Manager Family Friends My sons Family Fudiciary Nora None Family Granddaughter Visiting Nurse Santa Cruz County (Social Service Agencies Contacted) Family doctor Medicare Public Fiduciary office Santa Cruz County (Other [Specified] Sources of Information) Mariposa clinic, Dr. Pereira Relatives Naturopathy Relatives Doctor or Attorney VA Doctor or family Dr. ( Physician) Family Family Family MD Med. Personnel, Doctors My doctor Networking or WWW

×