RicardoReisen_BancoItau.ppt

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RicardoReisen_BancoItau.ppt

  1. 1. Ricardo Reisen Managing Director E-Business Itaú
  2. 2. How to become a fast, smart, light and lean company when you are a big, heavy and traditional bricks and mortars ? Brand Capital Technology Talent Alliances Key Factors
  3. 3. GLOBALIZATION MANY-TO-MANY ONE-T0-ONE INTERACTION CYBERMEDIARIES CONNECTIVITY RELATIONSHIPS PEER-TO-PEER PORTAL B2C B2B WAP
  4. 4. Itaú 10,369 A strong financial performance has lead Itau to an unique position in Latin America. Bradesco 8,638 0.00 0.50 1.00 1.50 2.00 2.50 3.00 1,000 1,500 2,000 2,500 3,000 3,500 4,000 Individual Stockholders’ Equity (US$ Million) Stock Price / BV “ Largest Market Capitalization among all Latin American Banks” Banco Rio 2,105 Galicia 2,329 Banco do Brasil 4,318 Banespa 1,339 Unibanco 3,371 Banamex 6,429
  5. 5. Investments over US$600mm in the last 5 years created a multi-channel nationwide organization 1980´s 98% of transactions completed <ul><li>Itaufone </li></ul><ul><li>ATMs </li></ul><ul><li>Itaufax </li></ul><ul><li>Office Banking </li></ul><ul><li>Bankfone </li></ul><ul><li>Investfone </li></ul><ul><li>SOS Seguros </li></ul><ul><li>Telemarketing </li></ul><ul><li>Prevfone </li></ul><ul><li>SOS Bankline </li></ul><ul><li>PC Banking </li></ul><ul><li>Internet Banking </li></ul>1990´s 70% of all transactions were through self-service 2000´s 1.5mm customers use an e-channel every day Itaú Shopline -cellbank <ul><li>WAP </li></ul><ul><li>PDA </li></ul><ul><li>Web TV </li></ul><ul><li>Web </li></ul><ul><li>Collaboration </li></ul>?
  6. 6. <ul><li>Consulting </li></ul><ul><li>Long and mid-term strategies </li></ul><ul><li>Coordinate actions </li></ul>You need to allocate your best human resources and … Roberto Setubal E-Business Directorate <ul><li>Investment Bank </li></ul><ul><li>Support negotiations </li></ul><ul><li>Asset valuation </li></ul>… reshape your e-business strategy … Portal B 2 B B 2 C JVs Alliances Partnerships Identify Opportunities Negotiate with Partners Develop Models Partners O C
  7. 7. … to completely change your Internet concepts Just another channel with customers Core Business New business opportunities Information Internet for the Bank as a whole Internet for the customers A short time ago … … and now
  8. 8. The launching of a co-branded service with an ISP adds value to clients and shareholders 12% of AOLA’s shares Marketing Commitment Content + Tools Traffic Cross and up selling Internet access taú Clients
  9. 9. Banks are in the best position to enjoy Latin America B2B and B2C´s opportunities <ul><li>Significant penetration rate in the corporate market </li></ul><ul><li>Inflationary environment resulted in a strong telecommunication network and computer expertise </li></ul><ul><li>Banks control the bulk of the country’s payment flow </li></ul><ul><li>Strong customer base with a quality off-line database </li></ul>
  10. 10. A strong culture and presence on the Internet will create a winner in the e-business universe, in which Itaú is the “star-up” and not just a “start-up”.
  11. 11. E-BUSINESS E-FUTURE E-DREAMS E-ALLIANCES E-SPEED E-DIVERSITY
  12. 12. Ricardo Reisen Managing Director E-Business Itaú

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