About the Author
Dick Bucci is Senior Consultant for The PELORUS
Group (www.pelorus-group.com) where he specializes in
contact center technologies. He has authored eight in-
depth reports on workforce optimization applications and
numerous articles and white papers. Dick is also manag-
ing director of Technology Marketing Associates, a mar-
keting consulting firm. He has over 30 years of experience
in the telecommunications industry
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information about Callfinity, please visit Callfinity’s web
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