Presentation
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
457
On Slideshare
457
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Distribution and Consumer Value Issues Allan O’Bryant Aflac International
  • 2. Road Map
        • Aflac Japan Today
        • Corporate Agency System
        • Changing Customer Needs
        • Evolving Distribution Systems
        • Lessons Learned
  • 3. No. 1 Life Insurer in Japan Policies in Force Aflac = No. 1
  • 4. Comparison of Premium Income Growth Aflac Industry Source: Japan Institute of Life Insurance (FSA Basis, 3/00=100)
  • 5. Corporate Agency System Aflac Parent Company Employees of Parent & Affiliated Companies Corporate Agency
  • 6. Shrinking Worksite Market
    • Decrease in number of employees due to corporate restructuring
    • Shift in employee preference in buying insurance to outside the worksite
    • Need for privacy when discussing insurance needs
  • 7. Product Broadening New Business in Annualized Premium
  • 8. Sales by Agency Type Individual Corporate Tie-Up
  • 9. Surrender and Lapse Rates Life Industry Aflac Source: Japan Institute of Life Insurance (FSA Basis)
  • 10. Paid Claims
  • 11. Days Required to Pay Claims Less than 2 days on average
  • 12. Average Premium per Policy
    • Average
    • Premium
    • Aflac 52,591
    • Top 9 life insures 154,635
    • Life Industry 135,972
    Source: Life Insurance Association of Japan
  • 13. Evolving Distribution Systems
    • Internet
    • Call Center & Telemarketing
    • Insurance Service Shops
    • Automated Business Writing (e-App)
  • 14. Customer Voice
    • Customer comments are registered into an internally shared DB.
    • Customer comments are reviewed by Customer Voice Committee and corrective actions are taken.
    • Critical issues are shared with appropriate management.
  • 15. Lessons Learned
    • Support the existing distribution channels when introducing a new approach.
    • Must meet customer needs.
  • 16.