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  • 1. Ehab Elagaty Personal Details Date of Birth: 8/3/1976 (Australia) Location: Australia Contacts: Mob: +61 431 672164 Email: ehab@erpsystems.ws Updated Online CV HTML: www.erpsystems.ws/cv Word Format: www.erpsystems.ws/ehab.doc LinkedIn Profile: www.linkedin.com/in/SAPNetwork Profile • 9 Years of General IT experience in different fields such as (Development / Databases / Support / Consulting / Training / Testing) along with some Sales / Marketing / Project Management experience. • 2 Years experience in SAP HR Training and Configuration in areas such as Organizational Management, Personnel Administration. • Worked in a Full Cycle IS-Automotive SAP Project Implementation for one of the largest automotive distributors in Egypt, implementing HR and assisting in the implementation of CS / CATS / Solution Manager. • SAP Testing experience using Mercury Quality Center, defining requirements, creating test cases, scripts, sets. • Sound knowledge of SAP Data Conversion using LSMW (Legacy System Migration Workbench) • Completed a range of SAP courses covering the main areas in the HR Module. • Excellent communication and interpersonal skills, involved in interacting with core team, dealing with end-users in conducting workshops, documenting specifications and conducting training. • A big believer in automation and time saving, have two eyes for details and believe that there is always a solution for any problem. Skills  SAP the leading ERP (Enterprise Resource Planning) System  HR (Configuration of Master Data / Organizational Management / Time Management / Payroll / Personnel Development / Ad-Hoc/SAP Query/HIS Reports …)  CS (Service Notifications / Service Orders / Warranty / Quotations / …)  Solution Manager (SAP Project Administration / Project Landscape / Blueprint / Configuration / Issue Management / Road Maps / .. )  CATS (Cross Application Time Sheets Configuration / Transferring to HR/CS/CO / ..)  LSMW (Legacy System Migration Workbench) and Batch Input Recoding  ABAP basic reporting  Testing using Mercury Quality Centre  Operating Systems  Win95/98/XP/2000/NT Server/NT Workstation / Unix / Dos  Database Development / Design / Administration  MS Access (Tables / Forms / Queries / Macros / VB Script / ODBC Links / Reports)  SQL Server 2000 / MySQL / Oracle  Data (Importing / Exporting / Reformatting / Manipulation / Backups / Restores)  Web & Software Development  HTML / VB / VBA Script / ASP / Java / JavaScript / C++ / Cobol / ABAP  Softwares / Applications / Tools  MS Office Products (Power Point / Publisher / Project / Visio / Word / Excel / Macros)  MS Outlook / Express / Exchange  Mail/Fax/email Merge  IIS / Lotus Notes / Cluster Servers / Virtual Machine  Accounts payable & receivable  MYOB / Advanced Excel  Consulting / Training / Manual Documentation  Project Management  (Network / Internet / Email / Desktop) Support  System / Business Analysis  Account Management / Customer Service / Sales / Telemarketing / Advertising (Online/Print) 1 Last Updated: 08th July 2007
  • 2.  English / Arabic Translation Education & Courses 2007 Graduate Certificate in ERP (Enterprise Resource Planning) Systems (Current) (Victoria University of Technology – Online)  Applications Programming Techniques (ABAP)  Enterprise Resource Planning Systems  Business Process Engineering  Client Server Technology 2005 HR-SAP Courses - CIC (Certified IT Consultants)  Organizational Management  Personal Administration  Configuration of Master Data  Configuration of Time Recording  Time Evaluation  Reporting in HR  Introduction to Payroll 2002 Certificate III - Business (Office Administration) (Yamuloong Group Initiatives – Sydney)  Basics of Accounting  Maintaining Daily Financial Records using MYOB 2000 3rd Year Bachelor of Computers and Mathematical Science (Deferred) (Victoria University of Technology – Melbourne) Employment History 06/2007 – Current SAP Business Analyst Tester Melbourne Company: Coles Group – IT Support (Mulgrave) www.colesgroup.com.au  Testing SAP transactions and programs developed using Mercury Quality Center:  Defining Requirements  Creating Test (Cases / Scripts / Sets)  Performing System and Integration Testing  Identifying and raising Defects  Managing fixes for defects, transporting fixes and retesting  Developing a process flow documentation for using Mercury 02/2007 – 05/2007 CPS System Analyst Melbourne Company: Coles Group – Head Office (Tooronga) www.colesgroup.com.au  Maintaining Coles CPS (Customer Planning System): The CPS is a MS Access/VBA Application that calculates / forecasts the remuneration budget for Coles stores and how many hours needed to be scheduled for each store by looking at factors such as time studies for performing certain tasks and activities in stores known as (Modapts), previous history of sales data retrieved from the SAP-BW system, store profiles and by doing the following:  Analysing and reviewing the process of the Calculations.  Maintaining / Updating VBA code and comments for some of the CPS Application Databases.  Performing Data Analysis, Data Reformatting and Cleansing (Removing Duplicate Records / Setting up Primary Keys and Relationships)  Designing a Maintenance Form to highlight Critical reports that require attention based on reports that have records whilst they should have no records.  Facilitating capabilities to import / export Modapts (time study files) into a Master DB so they may be modified within the DB and used for Analysis.  Writing Manuals, Technical Documentations and Training Materials. 2 Last Updated: 08th July 2007
  • 3.  Training Users on how to use the Database  Training Other System Analysts on how to maintain the Database  Testing new changes made to the Database  Automating Sending a Bulk of Reports to Stores by email. 3 Last Updated: 08th July 2007
  • 4. 05/2006 – 02/2007 SAP- HR Consultant Cairo/Egypt Consulting Company: CIC (Certified IT Consultants) www.cic.ae Client: Al-Mansour Automotive Group www.almansour.com.eg Project Overview: Al-Mansour Automotive is one of the largest importers, distributors and retailers of motor vehicles in Egypt. SAP IS Automotive (Industry Specific) with MM/SD/CS/HR/FI. Technical Highlights: Working throughout the project phases doing the following: • Planning for the project implementation • Configuring the standard baseline requirements • Coordinating with ABAP developers customized forms, reports, interfaces and required enhancements. • Conducting QA Testing • Organising training for key users and training materials for end users Roles and Responsibilities:  SAP20 Training by:  Conducting an Introduction to SAP Training Course to key users  HR Implementation by:  Gathering and making assessments for the HR requirements to be linked with CS through conducting workshops with the key users.  Configuring and implementing:  The Organisational Structure for the entire company  Mini Master data for service employees  CATS Implementation by:  Setting up and configuring CATS to record clock in/out times, attendances, wagetypes for labourers.  Configuring CATS to transfer attendances as wagetypes for labourers to HR (Human Resources)  Configuring CATS to transfer confirmations of service order operations to CS (Customer Service)  Assisting in CS Implementation by assisting in the CS implementation throughout the project covering scenarios of (Service Orders / Quotations / Warranty / Contracts / …) with:  Gathering and making assessments for the CS requirements through conducting workshops with key users.  Making gap analysis by identifying standard supported solutions within SAP and required enhancements.  Preparing the Blueprint for clients approval  Tracking and managing issues and sorting them out between senior consultants, developers and users.  Solution Manager Administration by assisting the Basis team with how to configure and administrate solution manager with:  Creating the Project  Configuring the Landscape  Setting up Roadmaps & Best Practice  Issue Management  Solution Manager Training by training the project consultants and project managers on How to:  Administrate the project using Solution Manager  Structure and generate the blueprint using Solution Manager  Utilise the document version control and protection provided by Solution Manager  Access SAP transactions and IMG settings on any of the project systems through Solution Manager  Use BC sets for preconfigured Business Configurations 4 Last Updated: 08th July 2007
  • 5. 06/2005 – 05/2006 SAP-HR Trainee Consultant Cairo/Egypt Company: CIC (Certified IT Consultants) www.cic.ae  Workshops / Courses / Presentations / Simulation / Development – Cairo Office My Roles and Responsibilities included the following: • Completed courses and exercises in the following HR Components:  Organizational Management  Personal Administration  Configuration of Master Data  Configuration of Time Recording  Time Evaluation  Introduction to Payroll  Reporting in HR • Had an exposure to the following HR Components:  Personnel Development  Recruitment Training & Event Management  Benefits / Compensation Management • Run workshop presentations on various courses in the HR Module as well as Introduction to SAP. • Gave sales demo presentations covering benefits of HR components. • Gave peer presentations to train new comers in the HR Module. • Implemented mini-demo projects to practically study different aspects and cases in HR such as batch salary increase, advanced payment leave, travel management and appraisals in Human Resource Module. • Used LMSW (Legacy System Migration Workbench) to import data from text files into the HR System. • Designed simple and complex HR Queries, using (SAP Query / HIS / Ad-Hoc) • Attended introduction workshops to Finance, Controlling, Project Systems, Plant Maintenance, Sales and Distribution and Material Management. • Assisted in documenting a PS (Project Systems) blueprint for Talat Mostafa Group Project. • Assisted remotely with some HR requirements related to things like Loans, Leaves and HR Reports for a project in the UAE with Spinneys. 09/2004 - 01/2005 Field Technician Melbourne Company: CRS (Cash Register Systems) www.cashregisters.com.au  Programming / Setting up and installing Cash Register Systems • Programming / Setting up and installing ROM / Software based Cash Registers and Point of Sale Systems with features such as (barcodes / touch screens / accounts and points tracking ....etc) making sure products and prices are stored and programmed into the systems. • Providing onsite training and support and over the phone to clients on how to use and maintain the systems. 07/2004 - 09/2004 Technical Support Engineer Melbourne Company: Imceda Software www.imceda.com  Technical Support / Post Sales Support • Supporting existing & potential customers with performing SQL Server (backups/restores) using LiteSpeed • Assisting Customers with software registrations and organizing evaluation extensions. • Testing new build releases 01/2004 – 06/2004 Outbound Sales Consultant Sydney / Melbourne Company: Fairfax www.fairfax.com.au The AGE www.theage.com.au  Telemarketing / Account Management • Outbound cold calling to increase advertising in MyCareer / Domain / Drive Classifieds • Cross selling into Sydney Morning Herald & MyCareer.com.au website • Account Management and following up with existing / new customers. • Advising customers on format and placements • Up-selling to larger ads/headings/colour/more days/….etc.  Database / Macro Development / Testing • Developed an Access application to generate better Calls and Sales reports based on CSV files generated from the MySQL Database. 5 Last Updated: 08th July 2007
  • 6. • Creating Word Macros to reformat HTML tags so that links to ads saved offline will be accessible to help with organizing leads for reps. • User Acceptance Testing and suggesting ways to improve the usability of the existing online CRM. 10/2001 – 06/2003 Customer Relations / Developer Sydney Company: TalkingTech www.talkingtech.cc  Database Development Developed a mini CRM as an internal shared Access Database containing Forms/ Queries/ Reports/ Macros/ ODBC links to (MySQL/ SQL Serve and Text files) that is used for: • Managing / Updating accounts and support logs • Charging customers through an online payment gateway • Generating invoices & statements to be faxed or emailed • Displaying customer’s balances online.  Customer Service Team Leader I have worked with a small team of 4 to provide Support and Customer Service to GlobalComm Members all over the world via email, phone and voice chat rooms. Providing them with support in: • Answering general account enquiries. • eLive (Live Video Conferencing Email Software) • PC 2 Phone ( phone calls from Internet to phones) • Voice Chat Rooms 04/2001 – 07/2001 Sales Support Engineer Sydney Company: HarvestRoad www.harvestroad.com.au  Software Installation / Testing Installing and Testing different types and versions of Internet/Intranet content management softwares on NT Servers / Linux using IIS / SQL Server / Oracle  Software Support Troubleshoot problems and provide support by modifying values in DB / HTML Templates / Registries  Network Administration Provide maintenance and support to the staff and the network  Pre - Post Sales Support Providing support to the sales team from a technical side to help the clients understand specification and requirements of Harvest Road Applications & Softwares 01/2001 – 04/2001 Support / System Administrator Sydney Company: Harvey World Travel www.harveyworld.com.au  Development of EXE Patches to configure Command AntiVirus & CSS Central Using Self Extracting and EXE generator tools, I have developed patches the will extract and run batch files and modify some INI files and registry entries to automate the process of installing the Command AntiVirus Software across HarveyWorld Travel stores  Development of the following Technical Manuals for Alstom IT ( an outsourced helpdesk company for Harvey World Travel): • Installing / Configuring / Using the Command AntiVirus Software • Configuring Outlook Express for Harvey World emails • Using WinVNC (a remote access software) • Using Harvey World Travel's Mail Administration via Netscape Console  Network / Internet / Email Support • Creating / Deleting / Modifying Email accounts and passwords internally in Exchange or externally using Netscape console • Providing Support with general computer problems such as: (Emails / Networks / AntiVirus / Printers / etc.. ) 6 Last Updated: 08th July 2007
  • 7. 07/2000 – 01/2001 Web Globalisation Consultant Melbourne Company: eTranslate www.etranslate.com.au  Telemarketing: Performing Cold/Warm Calls/ Running Marketing (Mail/Email/Fax) Merges Campaigns  Account Management: Following up and maintaining Prospects/ Suspects and Client Accounts using a Lotus Notes CRM Application  Project Management: • Dividing Minor Projects into Tasks and Deliverables. • Assigning tasks to Translators/ Publishers/ Engineers and Designers. • Testing Projects and delivering them back to Clients.  Web / Database Development (HTML / ASP): Using tools like (Home Site – Dreamweaver – Interdev – Photoshop – Illustrator) and Hand Coding.  Internal Support and Training: Training and supporting internal staff with general using (Lotus Notes / Email / …) 04/2000 - 07/2000 2nd Level Tech Support Melbourne Company: Telstra Bigpond www.bigpond.com  Assist customers with Technical & Sales inquiries related to Dialups/ Browsing and Emails 10/1999 – 04/2000 Customer Service Representative Melbourne Company: Ozemail www.ozemail.com.au  Assist customers with Technical & Sales inquiries related to Dialups/ Browsing and Emails 06/1998- 09/1999 Computer Technician Melbourne Own Business: YNOT Computers  Building PC’s / Networks / Upgrades / Repairs / Services 06/1996 - 03/1998 Teacher Aid Melbourne Schools: AIA (Australian International Academy) www.aia.vic.edu.au  Teaching Religious Studies Referees To be provided on request after an initial interview 7 Last Updated: 08th July 2007