“We are a customer-centric, people-oriented service company that is dedicated to satisfying
off-shore and out-source needs of our customers. We shall remain on the leading edge of
technology to offer solutions with Quality enhanced efficiency and sustained credibility.
Universally accepted ethics and moral values are essential ingredients of our business policy.”
CORPORATE PROFILE SYNOPSIS:
Telemarketing Services: We are an International Contact Center / BPO solution provider
that delivers affordable business and technology solutions through its organic business
development model. As part of Business Processing Outsourcing (BPO) initiative, Orbiz
Communications has established an International Call Center with state-of-the-art hardware
and software technology to provide reliable, cost-effective inbound and outbound outsourcing
solutions for a variety of customers Worldwide.
• Business Process Outsourcing (voice and non-voice)
• In Bound Customer Support (with dedicated leased circuit IPLC connectivity)
• Out Bound Telemarketing (with trained and competent professionals)
Training Division: Training Division focuses on rendering knowledge that is designed to
enhance human resource productivity, improve job satisfaction and increase organizational
efficiency. All training is conducted by experienced and foreign qualified faculty. Ensign’s
training programs are aimed at providing professional and structured courses in a congenial
• Call Center Training
• Sales & Marketing Training
• Communication Courses
• Vocational Training
• Professional Development Courses
• Specialized Training & Courses
• On-line Tutoring
Web: http://www.orbiztech.com 1
Contact Center/BPO Solutions
Orbiz Communications is an International Contact Center/BPO solution provider that delivers
affordable business and technology solutions. Since its foundation, Orbiz Communications has
been pioneering back-office offshore processes and out-sourced telesales and telemarketing
campaigns for our North American, Australian and Western European customers. Orbiz
Communications has consistently delivered quality solutions to leading companies and global
Orbiz Communications primarily serves the following verticals:
• Finance and Trading
• Mortgage Industry
• Oil & Gas
• Information Technology
• Business Intelligence
• Multimedia Production
Call Center Services
As part of Business Processing Outsourcing (BPO) initiative, Orbiz Communications has
established an International Call Center to provide reliable, cost-effective outbound
outsourcing solutions for a variety of industries for customers in USA, UK and Australia. Our
core competence lies in our ability to handle inbound and outbound traffic for telemarketing
and/or telesales expertise for a variety of customers and verticals. While focusing on these
aspects, we ensure that our Quality and Professional delivery of services in not compromised.
Universally accepted ethical values and standards are emphasized and compliance is ensured.
We work very closely with our clients to achieve and surpass the given targets. A work force
dedicated to our Client’s needs may be detailed for 7 days a week or on as and when needed
basis. 24x7 Customer Service options are available as well.
Generally we serve our customers in three broad areas.
• Customer information services
• Technical support for IT products and platforms
• E-business support (email management, IM, Chat support etc)
Web: http://www.orbiztech.com 2
• Help Desk support services
• Outsourced sales teams for consumer and corporate marketing
• Telesales/telemarketing lead generation, qualification and lead management.
• Hot transfers
• Customer service audit
• Surveys and Research
• Accounting services
• Data entry services
• Medical transcription
• Radiology/MRI report services
Financial Sector Solutions
Orbiz Communications offers loan-processing services for mortgage companies, loan Officers
and brokers. Our services include:
• Quality assurance of loan applications
• Appraisal (with your partners)
• Title check (with your partners)
• Review and clear condition
Electronic Medical Records Update Facilitation
• Patient Manager
• Manage Clinical Notes & Document Manager
• Communication Manager
• Medical Billing Manager
• Entity Authentication
• Privacy & Confidentiality
Remote Monitoring Facilities
• Remote attendant and remote monitoring facilities on a 24/7 basis can be made
Web: http://www.orbiztech.com 3
Our objective is to help companies succeed by providing strong customer relationships,
enhanced revenue, improved quality, added protection, and greater return on investment. We
provide expert solutions to meet this next generation Customer Relationship model. Ensign’s
Contact Management Centers are designed and structured to exceed customer expectations.
Consider Orbiz Communications to be your extended business arm that is geared to offer
you a decisive competitive advantage.
Why Orbiz Communications?
With the highest rated team in the country, our professional managers and agents have
made an impact on the BPO Industry for clients in the USA, UK and Australia. Orbiz
Communications has managed to boost the business up to a level which is often commended
by our clients. At Orbiz, business ethics and emphasis on moral values are essential
ingredients of our business policy. With leading edge technology, professional HR and our
continued emphasis on high standards and values we are a winning team.
Join the winning team. Try us. Orbiz Communications provides comprehensive turnkey
solutions that make businesses more customer-centric and available 24 x 7. Our flagship
service portfolio includes a wide variety of customer support operations covering inbound and
outbound contact center & BPO operations as well as email and web-based customer support
services. We are able to integrate our infrastructure with a wide variety of systems at the
client’s end so that there is a seamless exchange of data and reports.
According to our customers' requirements, we prepare feasibility studies, design and deploy
the ideal configuration of hardware, software and HR solutions. Additionally, we ensure
integration with your existing systems (wherever feasible). Dedicated product and campaign
specific training is conducted before commencing sessions.
Orbiz Communications follows the COPC ® (Customer Operations Performance Center)
standards. COPC ® is the worldwide authority on customer center operations. These
standards cover all aspects of our contact center, whether it is the performance and
monitoring of the agents, supervisors, various KCRP (Key Customer Related Processes) and
KSP (Key Support Processes), or the workings of our consulting, operations and management
Regular audits allow us to maintain and improve upon these standards so that the clients of
Orbiz Communications are guaranteed a constantly improving level of service. Internal
Quality Assurance Teams work diligently to ensure “customer requirements” are given priority
and quality is not compromised.
Web: http://www.orbiztech.com 4