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  • 1. SINOSTAR LTD DVD & CD-ROM Programs Business Communications Customer Service Job Seeking Skills Careeer Exploration / Development Career Coaching Career Planning Goal Setting Induction Job Interviews Job Satisfaction Job Skills Feedback Retrenchment Work-life Balance Career Education for Youth September 2009 Catalog Number: M2148 Sinostar Ltd. UNIT A4, 3/F HI-TECH IND. CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN, N.T. HONG KONG TEL: (852) 2417 4522 of shipping charges (852) 2490 9742 The price shown are exclusive FAX: E-Mail : LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com SINOSTAR sinostar@sinostarltd.com Web Site: http://www.sinostarltd.com P.1
  • 2. Dear Colleague, We are glad to inform you that our website has been updated. Effective immediately, we will add our updated catalogs on the web site. You can search them on the “Latest Catalogs”. Also, you can find our homepage linked to the website of all our exclusively represented vendors. Please do not hesitate to contact us for any questions you have. Our website: http://www.sinostarltd.com Grade Level: P – Primary I –Intermediate J – Junior High S/ H – Senior High C – College/University A - Adult PRICING Pricing in this catalog provides for non-theatrical use with public performance rights. Shipping charges will be added. Please contact us to secure quotations. The prices are subject to change without prior notice. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.2
  • 3. THE BASICS OF HOW TO PLAN, WRITE Business Communication AND GIVE A WINNING PRESENTATION BODY LANGUAGE I: BEYOND WORDS Be ready to anticipate the moment. Feel the goals and We often use gestures, postures, & eye contact without aspirations of your audience and make the presentation of thinking about them, but these behaviors can communicate your life! Divided into three sections—planning, writing more that the words we use. Learn how culture, gender & and giving a presentation that will help you overcome the age can affect nonverbal behavior; the difference between “presentation jitters,” and deliver what the audience signals & gestures; how gestures impact verbal expects – a great speech! Video plus book 55 Ways to communication; and the importance of congruence Improve Your Next Speech. between action and words. Observe the four zones of 30 min DVD – Yr : 2005 - $150 personal space, the unwritten rules of eye contact, & even nonverbal meaning in selecting a seat at a meeting. COMMUNICATION SKILLS: WHAT 24 min DVD – Yr : 2008 - $120 EVERYONE NEEDS TO KNOW There are just some basics that everyone needs to know BODY LANGUAGE II: READING PEOPLE and remember when they are communicating. Yet, in our Can we read people’s thoughts and feelings by observing helter-skelter world of work these basics are often them? Yes, if we learn to identify their silent signals. Some forgotten. Learn to write better, use the telephone more of those signals are how people claim space, eye behavior, effectively, make better use of email, faxes, memos, letters, touch others, and body language. Learn how nationality, meetings, and communicate so you are heard and culture, & gender can even explain how being late to a understood. meeting is considered impolite in the US, but often 30 min DVD – Yr : 2005 - $150 accepted practice elsewhere. 24 min DVD – Yr : 2008 - $120 NONVERBAL COMMUNICATION IN A HOW TO WRITE & DELIVER GREAT GLOBAL MARKETPLACE Most studies have demonstrated that students have little SPEECHES understanding of the importance of nonverbal Whether you’ll be speaking to a large crowd in an communication. This deficiency is particularly acute in the auditorium or to a select few in a business meeting or international arena. The focus of this program is twofold. boardroom, you’ll learn the techniques used by exceptional First, to introduce the student to the mechanics of speakers. Techniques that will capture the attention and nonverbally communicating through gestures, proxemics respect of your audience. You’ll also learn how to and other techniques. Second, to expose the student to the overcome the all-too-common feelings of stage fright that vast array of interpretations of similar techniques might otherwise take the fun out of public speaking. throughout the global marketplace. 35 min DVD – Yr : 2006 - $175 24 min DVD – Yr : 2004 - $135 THE ART OF LISTENING COMMUNICATION SKILLS THAT BUILD A hip new coffee shop provides the setting for two college students to watch and discuss their video class project on WINNING RELATIONSHIPS the most basic of skills—listening. We spend more time Shows how our daily communication skills can listening than any activity except breathing, yet we listen at dramatically enhance our success. Gain a better only a fraction of our potential. Uses home and workplace understanding of both our internal voice and interpersonal situations to teach seven “Laws of Good Listening.” communication with others. Become a more focused Suggests how and when to take notes, the role of body listener and channel feedback into positive action. language in listening, and the need to “listen between the 22 min DVD – Yr : 2002 - $150 words” for feelings. Explores how people use different “filtering systems” to give the same message completely BETTER MEETING MANAGEMENT FOR different meanings. BETTER COMMUNICATION 25 min DVD – Yr : 2007 - $120 Understand when to/or not to hold a meeting, correctly distinguish who should be invited to a meeting; set a clear, MEDIATION: THE ART OF STORY urposeful agenda; crystallize the nature of the TELLING problems/issues and define objectives; implement Focuses on resolving business disputes through mediation. “Problem Reformulation” to come up with workable ideas Looking at the human side of this art form, an expert and observe the three basic rules of brainstorming. mediator tells how he uses storytelling to facilitate this 22 min DVD – Yr : 2002 - $150 process. Learn how business disputes are increasingly being solved through mediation rather than the more-costly lawsuit process. 30 min DVD – Yr : 2006 - $90 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.3
  • 4. MANAGING CONFLICT AT WORK: THE 7 min DVD – Yr : 2004 - $70 ART OF COMMUNICATION MAKE THE CONNECTION In today’s fast-paced, high-intensity work place, conflict Because we use the telephone so often and so easily, we plays a major part in our everyday activities. From small rarely pause to ask whether we’re getting the most from disagreements to outright verbal battles, conflict is a our telephone time. Discover how to establish instant normal part of most everyone’s daily lives. Looks at rapport on the phone, stop those endless rounds of phone conflict as a normal part of life and shows how to turn it tag, calm irate callers, win new customers, skillfully handle into a positive experience. The result will be a new interruptions, take complete, accurate phone messages, atmosphere at your job, a feeling that problems are in fact keep calls short, and end them gracefully. solvable, and provide opportunities for everyone involved 22 min DVD – Yr : 2003 - $160 to grow and improve. 20 min DVD – Yr : 2000 - $150 EVERY CALL COUNTS Combines real-world workplace scenarios with up-todate BREAKTHROUGH LISTENING “how to” narratives. Illustrates key concepts and skills for We are all aware of how often communication breaks proper telephone techniques by showing a series of Dos down. We naturally think the answer is in speakingmore and Don’ts. Students learn how to deliver the perfect clearly, but the solution is often in proper listening. Each of greeting, screen calls, handle irate callers, transfer callers, us has a habitual way of listening— a way of fitting what and use voicemail. Role-playing examples and behavior- we hear into our preconceived notions. Unfortunately, we modeling opportunities demonstrate the skills needed to are captives of our listening process, often unaware that communicate effectively over the phone. what we hear is not what others are saying. Active listening 20 min DVD – Yr : 2003 - $110 is really a communication skill that can be developed. 20 min DVD – Yr : 2001 - $180 IT’S YOUR CALL Complements the key lessons presented in the “Every Call EFFECTIVE BUSINESS PRESENTATIONS Counts” video by providing interactive and learning Illustrates how to deliver an effective business reinforcement activities. Includes 12 interactive scenarios presentation. Students learn to present and deliver various for each of the Dos and Don’ts in the video, plus an presentations such as sales reports and business proposals. interactive glossary of key words and phrases for better PowerPoint CD-ROM – Yr : 2004 - $85 phone etiquette. CD-ROM – Yr : 2003 - $120 BUSINESS REPORTS & NEWSLETTERS Clear communication within and outside an organization is USE THE TELEPHONE THE RIGHT WAY an important factor in operating a business. Students will Learn to provide great service, turning phone calls into recognize the differences between business reports & relationship builders; de-magnify conflict over the phone newsletters and learn what information should be included through sensitivity; overcome root causes of poor in each. To promote clarity of information when reaching telephone communication; vary timing, tone and word an audience, the format for each document is also choice to enhance caller comfort and apply voice mail examined. Additionally, different modes of distribution are etiquette that’s efficient. discussed to illustrate the effectiveness of various delivery 24 min DVD – Yr : 2002 - $150 methods. PowerPoint CD-ROM – Yr : 2009 - $75 Technology Communications BUSINESS LETTERS & MEMOS CYBERETHICS In today’s business world, mass communication throughout Most people learn traditional standards of behavior and the office can be accomplished through something as respect for others by the time they are teenagersbut many simple as sending out a business letter or memo. Describes don’t realize that those rules are just as valid in cyberspace. when to use a letter versus a memo and the purpose of Helps students take the high road on the information each. Also, illustrates how to format the different superhighway pointing the way toward an ethically sound documents in order to attain the most effective response. Internet presence and lifestyle. Features guidelines for the Finally, it analyzes the various ways to distribute a letter. use of intellectual property and the consequences of illegal PowerPoint CD-ROM – Yr : 2009 - $75 downloading, copyright infringement, and plagiarism. Pornography, gaming sites, chat rooms, and online social Telephone Skills networks are also discussed, helping viewers steer clear of antisocial and abusive activities, especially cyberbullying. CELL PHONE ETIQUETTE 14 min DVD – Yr : 2008 - $100 Cell phones are everywhere. In fact, cell phones, and rude cell-phone users, are so underfoot that they can become a E-MAIL ETIQUETTE real annoyance. Clearly and concisely lays out the etiquette Email has changed the way we communicate. However, do’s and don’ts of using a cell phone. Features several tips many users don’t understand or fail to practice proper and tricks on how to use cell phone technology to its best etiquette in their email communications. Special topics advantage for everyone’s convenience. include “spamming”, “flaming”, email privacy, and The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.4
  • 5. possible dangers when using email. Many examples of from handling a phone call, to assisting a customer, to both improper and proper email usage. maintaining a friendship, to dining with new 20 min DVD – Yr : 2000 - $100 acquaintances. Useful advice to put you at ease in almost E-MAIL: A CONTROVERSIAL any situation. COMMUNICATIONS TOOL 22 min DVD – Yr : 2004 - $130 “You’ve Got Mail” is now the commonplace BUSINESS ETIQUETTE communication vehicle in every organization in world. E- Career-advancement candidates must carefully address Mail is fast, cheap, and can reach the receiver 24-7. While many issues regarding business etiquette. Is there a there are enormous benefits to its use, e-mail can also be standard of dress that is appropriate for every industry? abused such as personal use at work and spam. How should employees act in the typical everyday Communications consultant, Iris Jacobs, addresses both the situations to make the right impression? Do global business advantages and problems with business e-mail, as well as relationships require different etiquette practices? how to energize its maximum effectiveness. Authorities such as human resources directors, designers, 18 min DVD – Yr : 2002 - $160 executive search professionals, marketing management leaders, and chief executive officers address various facets TELECOMMUNICATION BASICS of proper business etiquette, and how it can maximize Illustrates the exchange of information and explains one’s potential for success. sending and receiving information via telecommunications 25 min DVD – Yr : 2005 - $160 software by detailing appropriate business ethics and correct etiquette for using telecommunications. BUSINESS ETIQUETTE PowerPoint CD-ROM – Yr : 2004 - $100 Using business scenarios, this presentation shows how good manners and proper etiquette set the tone for success TELEMARKETING BASICS in the business world. Discover how positive body Informs students of the benefits of using telemarketing as a language, proper attire, good communication skills and form of promotion. Students will become familiar with the pleasing manners project a professional image. Examines different types of telemarketing along with telemarketing “do’s” and “don’ts” to help you master etiquette during rules and guidelines. The basic steps required in creating an business meetings, at a job interview or other business effective telemarketing campaign are also outlined. situations. PowerPoint CD-ROM – Yr : 2009 - $75 33 min DVD – Yr : 2001 - $120 DINING ETIQUETTE Business Etiquette Show proper manners, conversation, & table setting at restaurants and special occasions. Instructional package MANNERS AT WORK includes handouts, review, quiz, and activities. The principles of etiquette – respect and consideration for PowerPoint CD-ROM – Yr : 2005 - $60 others – remain the same, but offices and workplace situations have changed. Why does etiquette matter in the world of business? An employee with good manners has a real business advantage. It sets the worker apart from Customer Service competitors. Good manners are good business, because SERVICE FOR ALL: CUSTOMER they make people want to work with you. Etiquette isn’t SERVICE IN A DIVERSE WORLD merely about being “nice,” it’s about being effective in the Your customers! Some are elderly. Some have different corporate world. ethnic backgrounds. Some are foreigners. All deserve the 20 min DVD – Yr : 2006 - $120 same level of service and respect.Yet, as well-publicized denial-of-service legal settlements have shown, sometimes DINING ETIQUETTE customers do not receive equal treatment. This program Most of us know that forks are set to the left of a dinner helps you create a culture of inclusiveness by all plate and spoon on the right. However, dining etiquette employees. It makes the point that every customer deserves rules cover numerous other eating formalities. What are the excellent customer service regardless of age, ethnicity or rules for eating a chicken leg? Who sits first? What do you national origin. do with chopsticks? Who eats first? Common suggestions 11 min DVD – Yr : 2008 - $180 and rules to provide a foundation for acting gracefully even in unfamiliar situations. THE ART OF CUSTOMER SERVICE 7 min DVD – Yr : 2004 - $80 Excellence in customer service boils down to three basic ideas: Give customers the attention they want, the respect MINDING YOUR MANNERS! PRACTICAL they deserve, the time to answer their questions, and then solve their service issues. Uses humorous scenes mixed in ETIQUETTE FOR EVERYDAY with first-person responses to tell viewers what customers You may know which fork to use, but do you know how to really want: Attention, respect, and time. It seems so make an introduction? What about the dos and don’ts of a simple, yet today’s customers often feel that service has business luncheon? Or the proper way to address gotten worse. Brings the message home to your employees: supervisors? A practical guide for everyday etiquette – Customer service really is an ART! The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.5
  • 6. 10 min DVD – Yr : 2008 - $180 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.6
  • 7. LISTENING UNDER PRESSURE: THE HANDLING COMPLAINTS CUSTOMER SERVICE CHALLENGE Introduces students to customer service, how to handle The work environment is full of distractions so that we complaints, good customer service techniques, and the often don’t truly listen to what our customers say. In three business advantages of good customer service. entertaining & informative scenarios, viewers see both the PowerPoint CD-ROM – Yr : 2009 - $75 right and wrong way to handle customer service challenges. Students will learn specific listening skills to THE POWER OF CUSTOMER LOYALTY soothe irate customers, obtain specifics of the complaint, Loyal customers influence a company’s merchandising and and quickly solve the customer’s problem. Focuses on buying decisions, ultimately allowing for the success or three listening skills of being “attentive”—the customer is failure of a business. Identifies the different kinds of buyers priority #1; “active”—ask questions about the complaint; and specifically analyzes loyal customers. Ways to attract and “objective”—keep an open mind about the situation. and maintain these customers are discussed, along with the 14 min DVD – Yr : 2007 - $170 business characteristics needed to retain customers. PowerPoint CD-ROM – Yr : 2009 - $75 BMW BMW is known for superior customer service. Goes behind the scenes to see how one of BMW’s newest dealerships Job Seeking Skills prepares its staff to be the best. Resumes/Cover Letters 15 min DVD – Yr : 2005 - $100 RESUMES: A HOW-TO GUIDE 7 THINGS NEVER TO SAY TO YOUR Jeff wants to work in the information technology field. CUSTOMERS! Cindy dreams of being a gourmet chef. These students Some comments may seem perfectly innocent on the learn how to write functional, chronological, combination, surface, but more often than not, using them only makes and newsletter-style resumes using information about their matters worse. Learn to avoid these service killers and skills and experience that they identify through two naturally provide customers with the professional service exercises: Personal Inventory (to capture the “what”) and they deserve that will enhance customer loyalty. Showing Your COLORS (to uncover the “how”). An 20 min DVD – Yr : 2005 - $170 excellent introduction to resume writing for students with little or no job experience. 22 min DVD – Yr : 2008 - $110 COMMUNICATING WITH CUSTOMERS: AN ENTRY LEVEL GUIDE LANDING THE JOB: RESUMES & COVER On a first job, students suddenly find themselves “on the other side of the counter” dealing with customers who LETTERS range from polite to puzzled, from indecisive to just plain The cover letter and resume are two powerful tools for job ornery. Viewers learn how to diffuse an angry customer, the seekers. Your students not only learns HOW to write cover importance of attitude and appearance, and how to deal letters and resumes, but they will also learn WHY these with customers on the telephone. papers are so important in the job search process. Get the 20 min DVD – Yr : 2005 - $120 inside scoop on the DOs and DON’Ts of resumes and cover letters from the folks who know best—the people who read them. WINNING OVER EVEN THE MOST 20 min DVD – Yr : 2007 - $130 DIFFICULT CUSTOMER Discover techniques for dealing with five of the most HOW DO YOU PUT IT ON PAPER? difficult types of customer situations. You’ll go beyond “service with a smile” when you know how to: Serenely PORTFOLIOS, RESUMES, AND JOB ignore personal insults from angry customers, calm upset APPLICATIONS customers by showing them you’re their internal We all need a resume, but which type? Chronological? champion, and smoothly steer conversations back on track Skills or Functional? How about a career portfolio? How with the “Great-Now” technique. do you put one together? What information do you 20 min DVD – Yr : 2004 - $170 include? Are job applications a thing of the past? If they’re not, what’s the best way to fill one out? Learn how to put E-PLUS: EXCEEDING CUSTOMER your skills, abilities, and interests on paper. 17 min DVD – Yr : 2005 - $130 EXPECTATIONS Customer Service is the key element in maintaining customer loyalty. Covers the various aspects of customer service a business should follow. Furthermore, it covers ways to obtain customers and keep them coming back. 30 min DVD – Yr : 2009 - $120 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.7
  • 8. LOG ON FOR SUCCESS: USING EVALUATING APPLICATIONS & INTERNET JOB SITES RESUMES Students learn how to find great jobs fast by blazing an Every year, millions of people apply for jobs. Gives electronic path to outstanding career opportunities. Covers students specific real-world scenarios to aid in their how to find and effectively search job sites, industry understanding of the application and hiring process. specific sites, individual company sites, how to prepare e- Additionally, students will better understand what items to mail resumes and cover letters, how to fill out online place on their resumes so they will be more likely to be questionnaires, and how to save, organize, and keep track hired when applying for a job. of what’s been posted and sent. Clues viewers in to what PowerPoint CD-ROM – Yr : 2009 - $85 information not to post like social security numbers. In an information age job market, success begins with a click! Interviewing 19 min DVD – Yr : 2004 - $90 WHO WOULD YOU HIRE? FIRST YOUR RESUME: FIRST, THEY MUST SEE IMPRESSIONS YOU IN WRITING Students will learn the importance of making a strong first In today’s competitive workplace, it’s the best resume that impression as they watch the manager of a video store often lands the interview. Helps viewers choose the right interview eight young people for a part-time position. action words and phrases to design effective resumes. Students will evaluate the applicants, make a hiring Includes outlines for the following formats: Chronological, decision, and then see who actually did get hired. functional and combination. Includes special tips for 25 min DVD – Yr : 2009 - $120 sending electronic resumes that will get read, not deleted! A segment on cover letters gives specifics on ways to tailor LANDING THE JOB: THE INTERVIEW the letter using the right words and phrases so that the Viewers join our crew as they seek advice and tips on what employer moves on to your resume. makes a successful interview from the people who conduct 20 min DVD – Yr : 2003 - $130 those interviews—employers, head hunters and staffing managers. Learn first hand that landing the interview, and EFFECTIVE RESUMES AND JOB following up afterwards, are just as important as what goes APPLICATIONS on during the interview. High-interest video provides job applicants with pragmatic 20 min DVD – Yr : 2007 - $130 advice about selling resumes and job applications. A professional counselor helps an applicant rewrite his WHAT’S IN A JOB INTERVIEW? JOB resume and cover letter. Shows how some firms use INTERVIEW TIPS AND TECHNIQUES complex application forms as a screening device and how It all leads up to this—the job interview is the single most to fill out the forms to create a favorable impression. important factor in determining whether or not you’ll be 30 min DVD – Yr : 2000 - $120 hired. Offers practical advice on interview dress and preparation, what to expect, how to answer interview PORTFOLIO DEVELOPMENT questions, how to ask questions, & salary negotiation. Be Educators have encouraged students to create a resume armed with the knowledge to succeed in any interview reflecting their strengths and experiences. Now, portfolios situation. are replacing the standard resume to best display students’ 21 min DVD – Yr : 2005 - $130 abilities and sample work. Demonstrates the importance of compiling a professional style portfolio. Students are COMMON MISTAKES PEOPLE MAKE IN shown ways to build a paper-bound portfolio and how to INTERVIEWS prepare an electronic portfolio. Designing tips and Will help you avoid the pitfalls of the interview process, portfolio “must haves” help students assemble the best because getting an interview is only the beginning. Before representation of themselves for future employers. you walk through the door for an interview, you should PowerPoint CD-ROM – Yr : 2004 - $75 know what the business is all about, how to stay cool under pressure, and how you feel about working with people of COVER LETTERS & RESUMES different races and genders. An interview is a serious The first step in applying for a job is presenting your conversation about business, how you react to stress, and resume, a daunting task to many students. Shows students what kind of an employee you will become. An informative that creating a resume and cover letter does not have to be and effective program that helps job seekers anticipate intimidating, while still stressing the importance of these what employers are looking for. two documents. Proper formatting is also discussed and 27 min DVD – Yr : 2003 - $110 students will identify the steps needed to create these vital documents. PowerPoint CD-ROM – Yr : 2009 - $95 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.8
  • 9. IT’S NOT WHAT YOU SAY: MASTERING AD INFINITUM: THE MANY PATHS INTO THE INTERVIEW ADVERTISING It’s been compared to a first date, but the interview doesn’t Who goes into advertising? How do you break in? And have to be an unpleasant experience. In fact, interviewing what does it take to succeed once you get there? This is a skill that anyone can learn. Viewers see how to answer program goes to New York City-based Euro RSCG, one of the toughest queries and also what questions to ask. Learn the world’s largest ad agencies, to find out. about the small things that can make the difference such as 60 min DVD – Yr : 2006 - $160 the handshake, eye contact, posture and appropriate dress. 20 min DVD – Yr : 2003 - $130 ADVERTISING, PUBLIC RELATIONS, & MARKETING CAREERS INTERVIEW TIPS FROM A RECRUITER: ADVERTISING: Follows graduating advertising students HOW TO WIN THE JOB YOU WANT as they intern at an advertising agency. They show and What must you know to pass the “Interview Test” and get discuss how every day is constantly changing and different the job, what questions should you be prepared to ask, and at an agency. They spend time in different departments what questions should YOU ask in return? Gives real tips such as creative, account relations, and media buying. from a recruiter on how to prepare for and handle the job PUBLIC RELATIONS: Follows graduating interview. Zeroes in on the interview with ways to handle publicrelations students as they intern at a TV station and a the questions you’re asked, citing examples of how to PR agency. They show and discuss the challenges of respond. wearing many hats and doing everything during a special 22 min DVD – Yr : 2001 - $130 event. What they like best is helping their clients grow and accomplish their objectives. MARKETING: Follows graduating marketing majors as Career Exploration / they finish their internships and seek full time positions. The variety of tasks, travel, and meeting new people are Development what they like best about a career in marketing. (No Career Exploration preview) 60 min (3 DVD) – Yr : 2006 - $180 CAREERS IN HOSPITALITY SERVICE & ADVENTURE CAREER CLUSTER: MARKETING, SALES Discover rewarding career opportunities in the hospitality & SERVICES industry. Get the inside scoop about jobs in hotel and Helps students understand the myriad career opportunities restaurant management through engaging interviews. in marketing, sales, & service industries. Topics include job Educational, personal and professional requirements are availability, education & travel requirements, and salary discussed. Learn why thoughtfulness and goodwill are ranges. Viewers will see successful professionals discuss essential for success in these careers. their own marketing career choices, how they entered those 18 min DVD – Yr : 2009 - $100 fields, overcame obstacles, and eventually climbed the ladder of success. Seven different career pathways leading SPOTLIGHT ON CAREERS IN TRAVEL to 35 different job titles are highlighted. AND HOSPITALITY 25 min DVD – Yr : 2008 - $170 JetBlue is dedicated to bringing service back to air travel. HK Hotels, infused with charm and Old World service, has CAREER CLUSTER: HOSPITALITY & been featured in Conde’ Nast Traveler and Travel & TOURISM Leisure. Eric Brinker tells how he overcame severe Helps students understand the myriad career opportunities dyslexia to become JetBlue’s Director of Customer in hospitality & tourism. Topics include job availability, Experience and Henry Kallan, President of HK Hotels, education & travel requirements, and salary ranges. recalls how he emigrated from the former Czechoslovakia Viewers will see successful professionals discuss their own at the age of 21 and got started in the hotel industry as a hospitality & tourism career choices, how they entered busboy. those fields, overcame obstacles, & eventually climbed the 17 min DVD – Yr : 2007 - $110 ladder of success. Seven different career pathways leading to 35 different job titles are highlighted. INTERNET CAREERS: FRONT-END, 25 min DVD – Yr : 2008 - $170 BACK-END & E-EVERYWHERE This program travels the Web to explore Internet careers in three main areas: The front end, back end, and everywhere in between. A viewable/printable instructor’s guide is available online. 24 min DVD – Yr : 2008 - $110 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.9
  • 10. SPOTLIGHT ON CAREERS IN SPOTLIGHT ON CAREERS IN FITNESS ENTREPRENEURSHIP AND SPORTS Kinko’s has grown to more than 1,500 stores and 23,000 Cindy Sites was a ballet dancer & Ray Anderson played employees worldwide. Pleasant Rowland’s American Girl football and baseball in college. Section one focuses on dolls made her $700 million when she sold her company to Sites’ success as owner of Go Figure Fitness, a small chain Mattel. How did these incredible entrepreneurs do it? of studios where she and her staff teach her Figure Method Section one profiles Orfalea, who talks about overcoming —a combination of Pilates, yoga, and classical ballet dyslexia while growing up and his business philosophy, technique. Section two tracks the career of Anderson from which is based on his freethinking, creative style. In Stanford University and Harvard Law School, to sports section two, Rowland describes her motivation in creating agent, to Vice President of NFL Operations. the American Girls and how her special approach to 17 min DVD – Yr : 2007 - $110 marketing and distribution has helped make them so popular. RESTAURANT ORIENTATION 20 min DVD – Yr : 2007 - $110 Shot in several popular Philadelphia locations, this DVD shows students what it’s like to work in the restaurant CAREERS TO CONSIDER: THE industry. The program is composed of short, quick sound HOSPITALITY INDUSTRY bites by the people who know the business best; waiters, Hospitality is one of the world’s fastest growing industries, bartenders, chefs, hosts, managers, owners, etc. Comments encompassing a wide variety of occupations and career run the gamut such as salary, hours, employee turnover, paths. Illustrates the exciting opportunities offered by the important skills sets, rewards and career opportunities. industry. Viewers are introduced to three main areas of 14 min DVD – Yr : 2006 - $70 expertise – hotel management, culinary arts, and tourism – with detailed explanations of important jobs in each. The WHERE ARE THE JOBS? FINDING JOB challenges of working as a hotel general manager, business LEADS AND OPENINGS center supervisor, front desk supervisor, executive chef, Cold calling, networking, informational interviewing, food scientist, professional food server, commercial pilot, friends and relatives, the Internet—there are many ways to bed-and-breakfast innkeeper, and cruise ship manager are find a job. The most effective job search combines several revealed with the help of expert interviews and high-energy different methods to find job leads and openings. Gain an visuals. edge on how to find the right job for you. 23 min DVD – Yr : 2008 - $110 17 min DVD – Yr : 2005 - $130 STARTING FRESH: HOW I FOUND A JOB THE ARTS, AUDIO VISUAL WITH A TROUBLED BACKGROUND TECHNOLOGY & COMMUNICATIONS Follow Join Trey, a young man with a troubled past, as he Looks at opportunities to design, produce, exhibit, perform, tries to make a fresh start. Ready to find a job, Trey takes write, or publish in a variety of media, including theater, his audience on an entertaining, educational ride as he film, textiles, newspaper, radio, and television. Includes records his own video documentary of the job hunting interviews with a cable broadcast engineer, newspaper process. Trey’s documentary lets his audience learn the reporter, professional actor, commercial artist, and a TV pitfalls and secrets of finding a job, especially with a director/producer. criminal past. When viewers apply his techniques and 24 min DVD – Yr : 2004 - $110 lessons to their own personal job search, they should have the same positive outcome as Trey. GREAT CAREERS IN TWO YEARS OR 20 min DVD – Yr : 2007 - $130 LESS Are you searching for a career that doesn’t require a long- YOUR HIRED: SKILLS YOU NEED TO term commitment in college or training? Do you want a career field that will still be “hot” in the next ten years? GET THE JOB YOU WANT Provides information you need for a successful career in a What does it take to get a job in today’s demanding field that takes less than two years of study. Examples workplace? Do you have the skills on every employer’s include entrepreneurship, dental assistant, office wish list? Identifies the skills all workers need – whether administration, and cosmetology. they’re in the office, on the construction site, or working 32 min DVD – Yr : 2005 - $130 retail. Some skills have to do with the personal qualities of honesty and enthusiasm. People skills are all about LAVISH GALA: BEHIND THE SCENES teamwork and working well with others. Learn how to Imagine attending an elegant gala event for 900 people. develop the skills you need to get the job you want. Behind-the-scenes look at a black-tie gala held at the Hyatt 20 min DVD – Yr : 2007 - $130 Regency in Dallas. Interviews with professional meeting planners and hotel staff provide valuable insights into producing such an event. Students will obtain a real-world outlook on production skills, procedures, and techniques utilized in catering and other specialized food-related operations. Key players, from the meeting planner to the The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.10
  • 11. banquet department, are shown performing their duties. as appearance, dress, attitude, and work habits. 22 min DVD – Yr : 2003 - $140 22 min DVD – Yr : 2005 - $120 CAREERS IN MARKETING Career opportunities in marketing cover the gamut from e- HIRE EDUCATION: 10 WAYS TO GET A commerce, advertising, product research & management, GREAT JOB and sales to nonprofit organizations. Many broad careers Whether you’ve just been handed a “pink slip”, are with options within those careers are shown. Marketing searching for your first job, or are re-entering the professionals discuss education and training requirements, workforce, this program provides the help you need. It skills and talents needed, advancement opportunities, and includes 10 ways to find a great job such as networking, salary ranges. informational interviews, job fairs, Internet classifieds and 20 min DVD – Yr : 2001 - $120 job applications. Experts and new employees tell how these techniques work and give suggestions to help you find the CAREERS IN MARKETING right job. What is marketing and what types of opportunities are 20 min DVD – Yr : 2005 - $130 available in this industry. Suggests educational requirements, experience needed, and salary ranges for JOB SURVIVAL: KEEPING AND various positions. ADVANCING YOUR JOB PowerPoint CD-ROM – Yr : 2004 - $60 Most people want to do well on the job and get ahead. But, not everyone has the skills necessary to hang on to their job JOBS, CAREERS, AND EDUCATION and move up the career ladder. Provides strategies for job A guide for students to understand the relationships survival including adjusting to the work environment, between education and their career choices. Highlights personal qualities, dressing appropriately, developing important issues such as mentors, networking, relocation, people skills, assessing job performance, and using and how to critique their own lifestyle. Sensitive subjects problem solving skills. Includes interviews with employees such as stereotypes and gender biases are discussed. and employers to illustrate strategies for keeping and Presentation is very helpful for those students who are advancing in your job. wondering how to prepare for life after high school. 20 min DVD – Yr : 2005 - $130 PowerPoint CD-ROM – Yr : 2006 - $85 HEAD TO TOE: GROOMING & DRESSING CAREERS IN APPAREL & TEXTILES FOR THE BEST POSSIBLE YOU! Explores four major areas: clothing services; clothing Does the way you look accurately reflect who you are and production and management; textile and clothing design; where you want to go in life? Do you always make your and merchandising and retailing. best impression? How good are your choices when it PowerPoint CD-ROM – Yr : 2004 - $50 comes to clothing, hair, and makeup? Whether its business casual or warehouse comfortable, improve your appearance CAREERS IN FASHION with the techniques suggested by our experts. Find out why Do you have a flair for fashion? Why not turn the flair into image is everything and how to use it to your advantage, a career? You can work as a model, show coordinator, with the perfect tie, the right jewelry, and the proper shoes. make-p artist, hair stylist, modeling agency executive or Every successful person knows that looking your best leads any of the other jobs needed in the fashion industry. to being your best. PowerPoint CD-ROM – Yr : 2004 - $50 22 min DVD – Yr : 2004 - $130 Career Development MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAY GOAL SETTING: DEFINE & ACHIEVE You may know which fork to use, but do you know how to YOUR DREAM LIFE make an introduction? What about the dos and don’ts of a Shannon Miller, the most decorated American gymnast in business luncheon? Or the proper way to address history, hosts this important video on goal setting. Shannon supervisors? A practical guide for everyday etiquette – guides viewers to clearly identify, set goals, and eliminate from handling a phone call, to assisting a customer, to the obstacles keeping them from achieving their dream life. maintaining a friendship, to dining with new Follow two young people, Andy and Stephanie, as they acquaintances. Useful advice to put you at ease in almost take Shannon’s advice and work through each step, any situation. achieving their own life success. 22 min DVD – Yr : 2004 - $130 20 min DVD – Yr : 2008 - $130 LOOKING GREAT AT WORK: FROM FIRST IMPRESSIONS: ETIQUETTE AND BUSINESS CASUAL TO HYGIENE WORK HABITS FOR NEW EMPLOYEES Explains traditional white-collar business look and how to A bad first impression is hard to shake – something Jason, knot a tie. Learn to interpret different levels of “business Marita, and Chris are about to find out on their first day at casual” and dress for success. Part II offers practical advice work. Shows students’ common workplace etiquette such on hygiene, grooming, bathing, & hair care. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.11
  • 12. 18 min DVD – Yr : 2002 - $120 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.12
  • 13. SKILLS FOR REAL WORLD SURVIVAL Dr. Kaye's ground breaking career development, talent Illustrates the skills students will need to achieve academic, retention, workplace satisfaction and mentoring programs life, and occupational goals. Explores communication, have been implemented by such leading corporations as analytical, personal, interpersonal, organization, and American Express, AT&T, Compaq, DaimlerChrysler, Fifth occupational skills. Students will learn to communicate Third Bank, Hartford Life, Macy's, Marriott International, with peers, adapt to new groups, and analyze their own Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. academic and work progress. 15 min DVD – Yr : 2006 - AUD$319.00 PowerPoint CD-ROM – Yr : 2006 - $150 COACHING Assess when to use coaching to improve performance, Career Coaching confidence and motivation. Learn about the 5 key attributes and 5 core skills that make 16 min DVD – Yr : 2006 - AUD$319.00 anyone more employable and more effective in their work. Essential viewing for job seekers and recruiters. COACHING TO ENHANCE CONFIDENCE Training Points 10 EMPLOYABILITY ATTRIBUTES &  Identify if a person has a low level of confidence SKILLS  Build someone's confidence using positive coaching Training Points techniques EMPLOYABILITY ATTRIBUTES  Challenge a person's negative self-perceptions 1. Personal Presentation  Offer concrete help 2. Positive Work Ethic 13 min DVD – Yr : 2006 - AUD$605.00 3. Confidence and self esteem 4. Enthusiasm & motivation EMPLOYER OF CHOICE 5. Adapts & Manages pressure New Release!!! Find out how to be a respected and award EMPLOYABILITY SKILLS winning employer: 6. Communication and teamwork skills  Create a culture of pride 7. Problem-solving & Initiative  Promote yourself as an employer of choice 8. Planning and organising  Recruit the best people 9. Technology Savvy  Provide development opportunities 10. Learning  Offer flexible work arrangements 14 min DVD – Yr : 2007 - AUD$319.00  Be family friendly 11 min DVD – Yr : 2009 - AUD$495.00 6 ESSENTIAL STEPS TO GETTING THAT NEW JOB HOW TO DEVELOP YOUR PEOPLE Training Points Training Points 1. Write Outstanding Covering Letters The Four Step Process: 2. Write a tight resume  Step 1 - Determine training needs 3. Only use Excellent References  Step 2 - Choose a learning strategy 4. Avoid the 7 classic interview mistakes  Step 3 - Implement strategy 5. Prepare & Practice Answers to the most common  Step 4 - Evaluate training development questions 12 min DVD – Yr : 2009 - AUD$319.00 6. Write Follow-up Letters 23 min DVD – Yr : 2007 - AUD$319.00 MENTORING Learn the essential skills required by both mentors and CAREER COACHING SKILLS proteges. Discover why growing, developing and nurturing your 18 min DVD – Yr : 2006 - AUD$319.00 people is one of the most important management functions. MENTORING FOR EXECUTIVES With Dr Beverly Kaye, USA. Describes how executive mentoring should work, its Dr Beverly Kaye is the founder and CEO of Career benefits and differences between internal and external Systems International, the leader in the development and programs. delivery of innovative, action-based, Talent Management With Stephen Schneider, UK. solutions, located in Scranton, PA. and has been a leader in Stephen Schneider founded CPS in 1996, and has been the field of Career Development over 30 years. mentor and coach to boardroom directors and senior She is the author of the classic "Up is Not the Only Way" executives of top organisations. and best seller "Love 'Em or Lose 'Em; Getting Good He has worked with the Tavistock Institute and Henley People to Stay" (Berrett-Koehler). She is the president of Management College and his corporate background Career Systems International and Beverly Kaye & includes senior executive roles in ENSERCH Corporation Associates and recipient of a National American Society of Dallas and Higgs & Hill where he was a member of the for Training and Development award. plc board. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.13
  • 14. As a member of Henley's Associate Faculty, he continues to facilitate groups regularly on their highly acclaimed experiential program, Developing Leaders, and contributes regular articles and interviews on leadership and boardroom development to professional journals, the national press and radio. 14 min DVD – Yr : 2006 - AUD$319.00 REDEFINING MENTORING Hear two alternative approaches to mentoring that produce better results than traditional mentoring. With Dr Beverly Kaye, USA. Dr Beverly Kaye is the founder and CEO of Career Systems International, the leader in the development and delivery of innovative, action-based, Talent Management solutions, located in Scranton, PA. and has been a leader in the field of Career Development over 30 years. She is the author of the classic "Up is Not the Only Way" and best seller "Love 'Em or Lose 'Em; Getting Good People to Stay" (Berrett-Koehler). She is the president of Career Systems International and Beverly Kaye & Associates and recipient of a National American Society for Training and Development award. Dr. Kaye's ground breaking career development, talent retention, workplace satisfaction and mentoring programs have been implemented by such leading corporations as American Express, AT&T, Compaq, DaimlerChrysler, Fifth Third Bank, Hartford Life, Macy's, Marriott International, Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. 13 min DVD – Yr : 2006 - AUD$319.00 SUCCESSION PLANNING Training Points 1. Succession planning at all levels 2. The importance of succession planning 3. Determining critical roles and people 4. Steps in succession planning 5. Common mistakes 6. Determining if the process is robust 7. CEO succession 12 min DVD – Yr : 2009 - AUD$319.00 Career Planning 6 WAYS TO BOOST YOUR CAREER PROSPECTS Training Points 1. Recognise Signs of Career Burnout 2. Play the Game 3. Develop Your Self-Confidence 4. Volunteer! 5. Become an Expert 6. Change for the Right Reasons 16 min DVD – Yr : 2007 - AUD$319.00 CAREER PLANNING A motivating video covering the practical steps for planning career strategies. 14 min DVD – Yr : 2006 - AUD$319.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.14
  • 15. CAREER SELF-MANAGEMENT 1999 by TMP/Monster.com, a US listed company on the Find out how to manage your career from an international NASDAQ. expert giving sound advice to keep it moving. Together with Geoff Morgan, Andrew has authored four With Dr Beverly Kaye, USA. books on recruiting. He currently works in their investment Dr Beverly Kaye is the founder and CEO of Career company, Morgan & Banks Investments, which has a wide Systems International, the leader in the development and range of interests including property development and delivery of innovative, action-based, Talent Management operating businesses, as well as being a major shareholder solutions, located in Scranton, PA. and has been a leader in and director of Talent2 International (TWO), a publicly the field of Career Development over 30 years. traded company on the ASX, which focuses on Executive She is the author of the classic "Up is Not the Only Way" Search and Selection, Workforce Management and Human and best seller "Love 'Em or Lose 'Em; Getting Good Capital Outsourcing. People to Stay" (Berrett-Koehler). She is the president of 15 min DVD – Yr : 2006 - AUD$319.00 Career Systems International and Beverly Kaye & Associates and recipient of a National American Society REACH FOR THE STARS for Training and Development award. Learn to be motivated, overcome the criticism of others Dr. Kaye's ground breaking career development, talent and strive to reach your highest potential in life. retention, workplace satisfaction and mentoring programs 13 min DVD – Yr : 2007 - AUD$99.00 have been implemented by such leading corporations as American Express, AT&T, Compaq, DaimlerChrysler, Fifth SUCCESSION PLANNING Third Bank, Hartford Life, Macy's, Marriott International, Training Points Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. 1. Succession planning at all levels 14 min DVD – Yr : 2006 - AUD$319.00 2. The importance of succession planning 3. Determining critical roles and people COPING WITH RETRENCHMENT 4. Steps in succession planning Learn strategies to cope with emotional reactions and to 5. Common mistakes stay motivated. 6. Determining if the process is robust 16 min DVD – Yr : 2006 - AUD$319.00 7. CEO succession 12 min DVD – Yr : 2009 - AUD$319.00 EMPLOYER OF CHOICE New Release!!! Find out how to be a respected and award THE FUTURE OF WORK winning employer: Explores how the nature of work is changing and identifies  Create a culture of pride the main forces shaping work in the future.  Promote yourself as an employer of choice With David Mercer, UK.  Recruit the best people David Mercer led the Futures Observatory, a major  Provide development opportunities research project by the Open University Business School  Offer flexible work arrangements looking into future developments in society.  Be family friendly It developed new research techniques, especially in terms 11 min DVD – Yr : 2009 - AUD$495.00 of scenario forecasting, to build a 'futures' database of more than a million elements. This has resulted in publication of HOW TO DEVELOP YOUR PEOPLE several dozen papers, as well as the book 'Future Training Points Revolutions' (published by Orion Business) and advice The Four Step Process: being requested by governments and international  Step 1 - Determine training needs agencies. He recently retired.  Step 2 - Choose a learning strategy 14 min DVD – Yr : 2006 - AUD$319.00  Step 3 - Implement strategy  Step 4 - Evaluate training development TURNING IDEAS INTO REALITY 12 min DVD – Yr : 2009 - AUD$319.00 Learn a five-step approach for turning ideas into reality, whether it is a new enterprise, service or product MANAGING CAREER TRANSITIONS improvements. Provides advice to help with your next career move. Gain With Eve Ash, Australia. insights to help people leaving organisations and those left Eve Ash is a psychologist, founder of Seven Dimensions behind. and co-founder of Ash-Quarry Productions. She has With Andrew Banks, Australia. produced over 500 films and TV shows on business, Andrew Banks is one of Australia's most respected education and well being, many of which are distributed in business leaders in the global human resources and over forty countries, and her programs have won over 140 recruitment industry. In 1985 Andrew founded Morgan & international awards for creativity and excellence. Banks with Geoff Morgan. Together they grew the Eve is an author of two motivational books published by company to become the dominant recruitment force in Penguin, and a national winner 'Business Owner' of the Australia and Asia. The company went public in 1995 and Telstra Businesswomen's Awards. She is a sought after sales grew to over $700 million, before it was acquired in public speaker with a reputation for offering practical and motivating advice. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.15
  • 16. 14 min DVD – Yr : 2006 - AUD$319.00 UNDERSTANDING KNOWLEDGE WORK Hear one of the world leaders in this field explain the basics of knowledge management and give clear examples of it in action. With Verna Allee, USA. Verna Allee, M.A., is a pioneer in value networks, knowledge management, and new business models. Through her own global value network she consults with companies like Cisco, Boeing, Scottish Enterprise, Telenor and Hydro Aluminum in Norway, Kimberly-Clark, AgResearch (New Zealand), Mayo Clinic, Environment Canada, The Institute of Public Health Ireland, The Ministry of Defense UK, and The World Conservation Union (IUCN in Geneva). Her "ValueNet Works" methodology is being widely adopted by organizations and purposeful networks around the globe as a foundational methodology for understanding complex adaptive organizations and value creation in the knowledge economy. She is a Fellow of the World Business Academy and advisor to the European Commission and the Ethical Business Television series. She is visiting professor at Greenwich University (London), Hanken Business School (Helsinki), University of Waikato (New Zealand), and CBA Business School in Zagreb (Croatia). Her publications include The Future of Knowledge: Increasing Prosperity through Value Networks (2003) and The Knowledge Evolution (1997), continuing best sellers in knowledge management field. 15 min DVD – Yr : 2006 - AUD$319.00 Goal Setting 10 STEPS TO FLAWLESS APPRAISAL INTERVIEWS Training Points 1. Base appraisal on the job. 2. Encourage employee preparation. 3. Avoid surprises. 4. Ratings. 5. Use of forms. 6. Getting started. 7. Ask for feedback. 8. Meeting structure. 9. Tips for giving negative feedback. 10. Agree on action plan. 15 min DVD – Yr : 2008 - AUD$319.00 BOYS, GIRLS AND EQUALITY Break down sexual stereotypes by recognising that girls and boys should have the same opportunities to achieve any goals they set. 14 min DVD – Yr : 2007 - AUD$99.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.16
  • 17. GETTING MOTIVATED REACH FOR THE STARS An animated series developed by psychologist Eve Ash to Learn to be motivated, overcome the criticism of others help people get motivated. Learn how to create a positive and strive to reach your highest potential in life. mindset for work and improve your productivity and 13 min DVD – Yr : 2007 - AUD$99.00 service attitudes. Find out about the Negative Land of W, the negative mood SETTING THE OVERALL GOAL monster and negative scripts and how they keep you stuck. Training Points Learn how to use positive scripts to motivate yourself,  Increase productivity by 10% or more by setting achieve goals and be successful. performance goals Eve Ash, psychologist, provides a strong rationale for  Understand the three steps in planning performance success: if we think positively and convert our negative  Write a job goal that is meaningful and motivating thinking to positive thinking, then we are more likely to act  Make performance planning a collaborative effort positively which in turn will lead us to be more successful. 11 min DVD – Yr : 2006 - AUD$605.00 But too often our minds get clouded with negative thoughts or scripts that block us from achieving our potential. SUCCESSFUL THINKING HABITS By learning to turn these around and creating powerful Training Points positive scripts we can become much more motivated, 1. The "Lands of W" happy and successful. 2. Uncover your blocks 4 x 2 Minute Episodes 3. Identify your scripts  Episode 1: GETTING UP. 4. Voice the goals  Episode 2: GETTING STARTED 5. Effective use of time  Episode 3: GETTING CONTROL 6. Chutzpah and confidence  Episode 4: GETTING POSITIVE 7. Stamina and persistence 8 min DVD – Yr : 2009 - AUD$495.00 8. Do it now! 14 min DVD – Yr : 2006 - AUD$319.00 HOW TO DEVELOP YOUR PEOPLE Training Points VISION & VALUES The Four Step Process: New Release!!!  Step 1 - Determine training needs Be inspired to develop a powerful vision and values to  Step 2 - Choose a learning strategy motivate others:  Step 3 - Implement strategy  Present a powerful vision with clear goals  Step 4 - Evaluate training development  Personalize your vision 12 min DVD – Yr : 2009 - AUD$319.00  Align people to changing vision  Develop meaningful values INSPIRATIONAL LEADERSHIP  Demonstrate values with actions New Release!!!  Build values into the culture Discover the behaviours, attitudes and strategies of 15 min DVD – Yr : 2009 - AUD$495.00 outstanding leaders:  Lead by example WINNERS  Project your passion A video program to inspire winning behaviours in  Drive your decisions everyone. Meet three winners and discover the simple  Empower your champions lessons of their success and how to apply them.  Reach your goals 1. Goals get you there  Give time and respect to your people Only 3% of the population sets goals. Goal setting helps 13 min DVD – Yr : 2009 - AUD$495.00 you concentrate better, show more confidence, perform better and be happier and more satisfied. To be a winner PERSONAL GOAL SETTING you need to set goals. Training Points 2. Obstacles as opportunities 1. Unclear and vague goals We all face difficulties on the way towards achieving our 2. Unrealistic goals goals. To be a winner, you need to see obstacles as 3. Conflicting goals opportunities. 4. Not learning from experience 3. Absolute commitment 5. Not celebrating goal achievements Winners show absolute commitment to their goals. So Tips: when aiming to be a winner, you have to commit yourself  Visualise your success - how will it look, feel? to the cause.  Expect setbacks - it will be hard Winners work intensively and are focused on results. They are 13 min DVD – Yr : 2006 - AUD$319.00 passionate about their goals. They have energy and motivation. Being passionate means being proud of who you are and what you do. It means putting a little of yourself in everything you apply yourself to. It means being bold and doing things a little differently. 15 min DVD – Yr : 2006 - AUD$385.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.17
  • 18. effective techniques for: Induction  finding out information 10 ESSENTIAL RECEPTION SKILLS  giving information Training Points  making a follow-up 1. Personal presentation  making a complaint 2. Display your name The program also highlights some common pitfalls and 3. Clean and organised workspace looks at what happens when preparation isn't adequate. 4. Professional greeting Training Points 5. Acknowledge multiple visitors 1. Groundwork 6. Respect everybody 2. Preparation 7. Good communicator 3. Professionalism and Courtesy 8. Willingness to help 4. Different Types of Calls 9. Manage waiting period 13 min DVD 10. Avoid pet hates 14 min DVD – Yr : 2006 - AUD$319.00 PROBLEM SOLVING Take responsibility, be persistent and solve problems. 10 ESSENTIALS FOR SUCCESSFUL This video takes a case study approach to two everyday situations. Each requires telephone action and follow-up. INDUCTION Solutions to each problem call for the use of initiative and Training Points persistence and highlight the importance of acting 1. Warm welcome promptly. 2. Ensuring a productive workplace Training Points 3. Introductions to key people Problem Solving Strategies 4. Background to organisation and policies Getting it Right 5. Team goals and directions 11 min DVD 6. Team ground rules 7. Job description and pay RECEIVING CALLS 8. Training and review procedures Answer calls and handle enquiries in a positive and 9. Computers and IT professional manner. 10. Meaningful work at the start This video covers the basics of taking calls efficiently - 15 min DVD – Yr : 2006 - AUD$319.00 whether those calls come from outside organisations or from other staff within your company. AN INTRODUCTION TO BUSINESS It looks at the vital 'dos' for receiving calls - preparation, a ETHICS professional attitude and techniques. Training Points Training Points What are Ethics? Preparation Why are Business Ethics Important? Professional Attitude Where are Business Ethics Relevant? 11 min DVD High Level Ethical Issues: Ethical Dilemmas: BE CAREFUL WITH EMAIL What is the Right Thing to Do? Training Points What if Someone Else is Doing The Wrong Thing? Emails may be monitored: What are Organisations Doing? Emails are subject to laws: 19 min DVD – Yr : 2007 - AUD$319.00 Develop email policies: Policies need agreement: BASIC TELEPHONE SKILLS SET Publicise policies: 4 DVD series Yr : 2006 AUD$275.00 each Email sins: Email professionalism: HANDLING MESSAGES 15 min DVD – Yr : 2006 - AUD$319.00 Take messages accurately and professionally. Highlights the importance of taking down a clear message BUSINESS ETIQUETTE that covers the relevant information. It then moves onto the Learn how business etiquette can improve your dealings in next step - delivering it promptly. all aspects of your business. Stage 1: Taking the Message Correctly 17 min DVD – Yr : 2006 - AUD$319.00 Stage 2: Deliver Messages Promptly 12 min DVD MAKING CALLS Effective techniques for giving information and making a follow-up call. This video demonstrates how to make a variety of different types of business calls, courteously and efficiently. It gives The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.18
  • 19. HOTLINES SERIES 13 min DVD Hotlines is an entertaining video-based training package HANDLING UPSET CUSTOMERS for call centre staff developed by psychologist Eve Ash. It Training Points is filmed on location in Australia at an international bank, a  Listen sympathetically major telecommunications company and an airline call  Apologise centre.  Take responsibility now 12 DVD series Yr : 2006 AUD$385.00 each  Outline the plan to help  Gain customer agreement APPRECIATING HUMAN DIFFERENCES 12 min DVD Training Points  Speak clearly MANAGING ANGER & ABUSE  Avoid jargon and slang Training Points  Slow down if necessary  Listen positively  Use repeats and pauses  Reduce anger by apologising  Personalise service  Don't take it personally 12 min DVD  Stay calm  Be responsive BUILDING RELATIONSHIPS  Outline the plan to help Training Points  Agree on solution  Be enthusiastic  If the customer gets abusive, stick to rules and give  Take personal responsibility warnings before disconnecting  Show interest 16 min DVD  Engage with the customer  Use the customer's name MEET THE DIAL TONES 12 min DVD Training Points  Learning COMMUNICATING CLEARLY  Results Training Points  Skills  Listen carefully to identify needs  Improvement  Question to clarify and check  Positive attitude  Give information clearly  Sharing  Explain methodically  Feedback  Ensure information is understood 11 min DVD 14 min DVD SATISFYING CUSTOMERS CONTROLLING CALL TIME Training Points Training Points  Be well informed  Be patient  Add value  Respond and move on  Follow through  Ask questions or offer help 14 min DVD  Summarise  Interrupt politely - use name SOLVING PROBLEMS  Stick to rules Training Points 15 min DVD  Listen to the problem  Express concern or apologise CONVEYING A PROFESSIONAL IMAGE  Commit to helping Training Points  Clarify the details  Speak clearly  Summarise and confirm  Avoid jargon and slang  Provide a solution ASAP  Greet warmly  Check satisfaction and offer more  Ask permission to hold 12 min DVD  Respect customers on hold  Explain transfers STAYING POSITIVE  Offer more service Training Points 12 min DVD  Stay calm  Keep motivated  Maintain professionalism FOCUSING ON RESULTS  Contribute to the team Training Points 13 min DVD  Achieve targets  Get it right first time  Be committed to improvement The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.19
  • 20. CAFÉ INTERVIEWS - MISTAKES & Job Interviews SUCCESS 10 EMPLOYABILITY ATTRIBUTES & Young job seekers will smile at the 12 classic mistakes SKILLS made by Tasha, Kirra and Charlotte. See how they Training Points overcome their lack of experience and turn their interview EMPLOYABILITY ATTRIBUTES performances into success by showing enthusiasm and 1. Personal Presentation initiative. 2. Positive Work Ethic 15 min DVD – Yr : 2008 - AUD$275.00 3. Confidence and self esteem 4. Enthusiasm & motivation CUSTOMER SERVICE ROLE PLAYS 5. Adapts & Manages pressure Tasha, Dustin, Charlotte and Sally are put to the test when EMPLOYABILITY SKILLS they are each confronted by an unexpected role play 6. Communication and teamwork skills scenario as part of their interview. Learn how to do well 7. Problem-solving & Initiative even in challenging situations, and even if you have never 8. Planning and organising before been to an interview. Sally's coaching session gives 9. Technology Savvy excellent advice for first time interviewees. 10. Learning 19 min DVD – Yr : 2008 - AUD$275.00 14 min DVD - Yr : 2007 - AUD$319.00 EVENT ASSISTANT INTERVIEWS 6 ESSENTIAL STEPS TO GETTING THAT Dustin, Kirra and Charlotte are three young job seekers NEW JOB with virtually no experience. They are interviewed for an Training Points event assistant job and have a lot of questions to answer, 1. Write Outstanding Covering Letters and that"s not all they will have to do! 2. Write a tight resume 17 min DVD – Yr : 2008 - AUD$275.00 3. Only use Excellent References 4. Avoid the 7 classic interview mistakes GOING FOR A JOB INTERVIEW 5. Prepare & Practice Answers to the most common Learn simple strategies for making a strong impression questions at job interviews. 6. Write Follow-up Letters 19 min DVD – Yr : 2006 - AUD$319.00 23 min DVD – Yr : 2007 - AUD$319.00 GRADUATE INTERVIEWS A YOUNG MAN DESPERATE TO IMPRESS Mat and Anna perform extremely well in their corporate Mark is desperate to impress on a date, so he gets advice interviews with a panel of two interviewers. It's a close from his friend Sofia - who knows how to make a positive result but what will determine who succeeds in getting the impression at work and achieve success. job? This program is designed for young people (15 - 25 year 19 min DVD – Yr : 2008 - AUD$275.00 olds) who are new to, or recently joining, the workforce in a range of settings where it is necessary for people to be able to make a strong positive impression on others. HOW TO MAKE A 5 STAR IMPRESSION It will trigger a great discussion about how to be Learn how to make a powerful impression anywhere, impressive - what works and what doesn't. any time. Ideal for those in sales or service, trainers, This program is an ideal discussion starter for anyone presenters, people going for job interviews, and anyone trying to be impressive - on the phone or face to face - trying to influence others. going for a job interview, customer service, sales, or 12 min DVD – Yr : 2007 - AUD$319.00 making a presentation. The activities are designed to help viewers improve themselves. JOB INTERVIEWS - NO SURPRISES 9 min DVD – Yr : 2007 - AUD$385.00 Young job seeker with no experience, unemployed or wanting a better job? Find out what to expect like question CADETSHIPS - STUDENTS FACE A PANEL types, panels, role plays, work tests and even group Cam and James are school-leavers who have been challenges. successful with their online cadetship applications, but did 12 min DVD – Yr : 2008 - AUD$275.00 not expect to walk into such a large interview panel with a minefield of questions. See them struggle through a MAKING A GOOD IMPRESSION barrage of scenario questions. Equip young people with the manners and presentation 20 min DVD – Yr : 2008 - AUD$275.00 skills to ensure they impress prospective employers and others. 11 min DVD – Yr : 2007 - AUD$99.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.20
  • 21. OFFICE INTERVIEW - CONFIDENCE & SUCCESS AT EVERY LEVEL PERSISTENCE Three experienced applicants apply for different jobs in the Ben demonstrates the importance of confidence and same company - all being interviewed by one HR manager, persistence. After missing the closing date for an office and all doing very well. administration job, Ben calls and convinces the manager to Erin goes for a reception job, Sofia is interviewed for a interview him. His persistence pays off and he presents Property Manager's job and Simon wants the job of Senior extremely well, demonstrating a range of excellent skills. Sales Agent. 15 min DVD – Yr : 2008 - AUD$275.00 19 min DVD – Yr : 2008 - AUD$275.00 POSITIVE MINDSET FOR INTERVIEWS THE ART OF BEHAVIOURAL Learn some strategies for developing a positive attitude for INTERVIEWING interviews. Use positive scripts to build confidence and Research shows behavioural interviewing is five times overcome anxiety. See the benefit of coaching and find out more successful in choosing the right candidate for a job, how dressing for success and using positive body language over more traditional interviewing techniques. Psychologist will always give you an edge. Peter Quarry explains behavioural interviewing and gives 12 min DVD – Yr : 2008 - AUD$275.00 many examples of how to do it in a real situation. This program covers: RECEPTIONIST INTERVIEWS  The difference between traditional and behavioural Kirra, Charlotte and Rochelle lack experience, but try for interviewing. the job of receptionist. They get experience in job  How to base the interview structure on the job interviews but none are successful. The employer provides analysis. valuable advice about how to improve.  How to ask behavioural questions. 14 min DVD – Yr : 2008 - AUD$275.00  Follow up questions.  Assessing credibility. SELECTION INTERVIEWING 19 min DVD – Yr : 2008 - AUD$319.00 Learn practical ways to ensure the selection interview accurately assesses skills, knowledge, attitudes and the THE SCIENCE OF SELECTION right 'fit for job'. Find out what the latest research tells us about how to With Glenda May, Australia. recruit and select people. Gain practical ideas about the Glenda May is an organisational psychologist and selection process. corporate consultant working with many of Australia's top With Professor Mike van Oudtshoorn, UK. companies and several overseas companies, on their Mike van Oudtshoorn is an Organisational Psychologist selection interviewing and performance management. and founder of i-coach academy. Mike's background is in She works extensively in the areas of Career Management, adult learning and development, assessment of potential Performance Appraisal Schemes, Design and and performance, and existential counselling. Administration of Assessment Centres, Selection He has a master's degree in counselling, two doctorate Interviewing and Business Writing. qualifications and a breadth of experience with 12 min DVD – Yr : 2006 - AUD$319.00 organisation client projects internationally. He was the HR director of the Edgars Group before starting his own SHOW ENTHUSIASM & CONFIDENCE consultancy in 1973. There are lots of ways you can show your enthusiasm and Mike has held academic posts at The Californian School of confidence even walking in off the street, or lacking Professional Psychology, The Fielding Institute and Napier experience. Be proactive, know about the business, show Business School. He is currently Chair of the African interest, provide examples and remember to ask great Centre for Coaching and Learning based at the University questions. of Stellenbosch Business School and holds visiting 8 min DVD – Yr : 2008 - AUD$275.00 professorships at Middlesex University and Stellenbosch University. 14 min DVD – Yr : 2006 - AUD$319.00 SKILLS FOR ANSWERING QUESTIONS Job interviews are based on a wide range of questions. Learn how to give winning responses and create an WINNING FIRST IMPRESSIONS opportunity to weave in your strengths and sell yourself. Training Points Hear some good answers to difficult questions, including 1. Be positive behavioural based scenario questions. 2. Be helpful 16 min DVD – Yr : 2008 - AUD$275.00 3. Be professional 4. Be organised 5. Be special 10 min DVD – Yr : 2007 - AUD$495.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.21
  • 22.  Recruit the best people Job Satisfaction  Provide development opportunities 6 WAYS TO BOOST YOUR CAREER  Offer flexible work arrangements PROSPECTS  Be family friendly Training Points 11 min DVD – Yr : 2009 - AUD$495.00 1. Recognise Signs of Career Burnout 2. Play the Game ENERGY & ENTHUSIASM 3. Develop Your Self-Confidence Gain an edge by developing high levels of energy and 4. Volunteer! enthusiasm. 5. Become an Expert 18 min DVD – Yr : 2006 - AUD$319.00 6. Change for the Right Reasons Common Mistakes GETTING MOTIVATED  Not having the right skills An animated series developed by psychologist Eve Ash to  Lack of knowledge in another career help people get motivated. Learn how to create a positive  Unrealistic salary expectations mindset for work and improve your productivity and  Out of date resumes service attitudes.  Lack of self-knowledge Find out about the Negative Land of W, the negative mood  Lack of interview skills monster and negative scripts and how they keep you stuck.  Lack of technology skills Learn how to use positive scripts to motivate yourself,  Be financially prepared achieve goals and be successful. 16 min DVD – Yr : 2007 - AUD$319.00 Eve Ash, psychologist, provides a strong rationale for success: if we think positively and convert our negative 9 ESSENTIALS FOR EXIT INTERVIEWS thinking to positive thinking, then we are more likely to act Training Points positively which in turn will lead us to be more successful. 1. Implement an online survey. But too often our minds get clouded with negative thoughts 2. Pool data to identify trends. or scripts that block us from achieving our potential. 3. Timing of exit interview. By learning to turn these around and creating powerful 4. Use an independent person positive scripts we can become much more motivated, 5. Ensure honest and open communication. happy and successful. 6. Use good questions. 4 x 2 Minute Episodes 7. Accept constructive comments.  Episode 1: GETTING UP. 8. Pass on feedback to managers.  Episode 2: GETTING STARTED 9. Develop improvement strategies.  Episode 3: GETTING CONTROL 15 min DVD – Yr : 2008 - AUD$319.00  Episode 4: GETTING POSITIVE 8 min DVD – Yr : 2009 - AUD$495.00 BALANCING WORK & PRIVATE LIFE Discover helpful strategies and ideas to regain and KANGAROO maintain your balance. Everyone wants to know how to be happy at work... 17 min DVD – Yr : 2006 - AUD$319.00 Motivational session-starter on happiness at work and caring for others. BEST PRACTICE WORKPLACE Dooley, the kangaroo, has lost his hop. You might say he is 'unhoppy'! Valmay, the koala and a local motivational CHECKLIST specialist, teaches him the key to happiness. Training Points Dooley learns that if you care for your customers, support 1. Provide clear expectations your team colleagues and show concern for your 2. Ensure quality environment, resources & equipment employees, you will feel healthier, live longer and feel 3. Find right people & pay happier at work! 4. Give opportunity to use skills Kangaroo is a fully animated video, perfect as a session 5. Ensure supportive working relationships starter, motivational video or useful as a tool in customer 6. Have pride & commitment service training, team building and leadership 7. Have their say development. 8. Get feedback & recognition 7 min DVD – Yr : 2006 - AUD$385.00 9. Have fun 10. Encourage learning & development 15 min DVD – Yr : 2007 - AUD$319.00 MOTIVATING FUN WORKPLACE New Release!!! EMPLOYER OF CHOICE Find out why some people love coming to work and doing New Release!!! Find out how to be a respected and award their best: winning employer:  Energize with breakfast  Create a culture of pride  Create a fun caring culture  Promote yourself as an employer of choice  Make the workplace desirable The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.22
  • 23.  Use light, colour and design  Encourage staff to be active  Encourage staff creativity  Be proactive about safety  Make work spaces comfortable  Implement policies for work-life balance  Provide relaxing zones for time out 11 min DVD – Yr : 2009 - AUD$495.00  Offer team building activities  Meet, celebrate and socialize Job Skills Feedback 11 min DVD – Yr : 2009 - AUD$495.00 360 DEGREE FEEDBACK Learn how 360 degree feedback works and how you can PASSION FOR SERVICE EXCELLENCE improve with feedback from others. New Release!!! 16 min DVD – Yr : 2006 - AUD$319.00 See the difference when people want to provide exceptional service: FEEDBACK SOLUTIONS SERIES  Be passionate about your work Feedback Solutions is a complete training package  Make a positive first impression designed to motivate people and provide them with the  Happy voice | Positive greeting skills to give and receive feedback, improve morale,  Fast response | Professional image develop performance, build empowered teams and deliver  Build friendly relationships quality service.  Know your product This comprehensive video-based training package sets the  Understand needs and deliver solutions scene for creating a "feedback culture" in your organisation  Turn complaints into commendations - one in which giving and receiving feedback becomes part 12 min DVD – Yr : 2009 - AUD$495.00 of normal day-to-day business. 4 DVD series Yr : 2006 AUD$605.00 each PERSONALITY CLASH Anne and Kim are very different culturally and in their GIVING FEEDBACK - ADVANCED SKILLS work styles. Kim is annoyed by Anne's attitude, insensitive Training Points comments and fashion clothes.  Recognise the four most difficult situations faced Anne, who is new, feels that Kim does not fit in well, and when giving feedback is frustrated by her messy desk and personal hygiene  Respond when someone is not motivated to listen to issues. feedback Their relationship is spinning out of control. Anne takes the  Structure feedback if someone is uncommitted to lead and sets up an open discussion where they give each action other feedback, discuss their differences and come to a  Position feedback if the person gets angry, shocked or resolution for an effective working relationship. upset Part 1 - Communication Breakdown  Give feedback if someone disagrees with you Part 2 - Feedback and Resolution - 20 Key Learning Points 22 min DVD are provided in an alternate version. 14 min DVD – Yr : 2009 - AUD$495.00 GIVING FEEDBACK - BASIC SKILLS Training Points  Take responsibility to provide constructive feedback THE COOPERATIVE WORKPLACE to others Features discussion of a case study of one of the fastest  Structure your feedback so it is specific, balanced and growing, successful agencies in the UK. timely With David Abraham, UK.  Recognise and overcome your barriers to providing David Abraham is UKTV Chief Executive and was Chief feedback Operating Officer at St. Luke's Communications, the 15 min DVD world's first and only employee-owned ad agency. Educated Oxford University, he co-founded St.Luke's RECEIVING FEEDBACK - ADVANCED SKILLS 1995. David has advised the UK Government on public Training Points communication programs. He attended Harvard Business  Solicit both positive and negative feedback School Summer Program in 1997.  Respond if someone criticises you in public David joins UKTV from Discovery Networks USA, where  Seek more details when someone gives you vague as EVP and General Manager TLC and Discovery Home feedback he is responsible for overseeing all content investment  Reposition someone's long-winded feedback and get strategy and execution. precise details 15 min DVD – Yr : 2006 - AUD$319.00  React positively if someone makes an aggressive personal attack WELLBEING & BALANCE 14 min DVD New Release!!! Healthy people with work-life balance will be happier and RECEIVING FEEDBACK - BASIC SKILLS more productive: Training Points  Feel the benefits of exercise  Welcome feedback and actively seek it out  Offer health initiatives and activities  Request and receive more detailed feedback from others The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.23
  • 24.   Use feedback to improve your job performance Be open to change and accept that anyone may have a good Retrenchment idea about how to improve job performance 6 WAYS TO BOOST YOUR CAREER 15 min DVD PROSPECTS Training Points GIVING FEEDBACK CD ROM 1. Recognise Signs of Career Burnout Training Points 2. Play the Game  The most important thing to learn about giving 3. Develop Your Self-Confidence feedback 4. Volunteer!  What if the person is unmotivated to listen? 5. Become an Expert  A formula for what to say 6. Change for the Right Reasons  What if the person is uncommitted to changing? Common Mistakes  Who should give feedback?  Not having the right skills  What if the person reacts emotionally?  Lack of knowledge in another career  What if the person disagrees with my feedback?  Unrealistic salary expectations  Do I give positive or negative feedback?  Out of date resumes  When should I give feedback?  Lack of self-knowledge CD-ROM – Yr : 2006 - AUD$605.00  Lack of interview skills  Lack of technology skills LEARNING FROM 360 DEGREE  Be financially prepared FEEDBACK 16 min DVD – Yr : 2007 - AUD$319.00 Explains common reactions people have to receiving feedback, how to build strengths and identify areas to 9 ESSENTIALS FOR EXIT INTERVIEWS improve. With Dr Scott Wimer, USA. Training Points Dr Scott Wimer Ph.D is a Career Coach at UCLA 1. Implement an online survey. Anderson School of Management. He specializes in 360 2. Pool data to identify trends. degree feedback, executive and management coaching, 3. Timing of exit interview. conflict management, organisational diagnosis and 4. Use an independent person resolution of complex problems. 5. Ensure honest and open communication. His clients include professional services, biotechnology, 6. Use good questions. utilities, health care, advertising and government. 7. Accept constructive comments. Scott has consulted to Amgen, City of Pomona, City of 8. Pass on feedback to managers. Anaheim, CitySearch, Community Health Councils, 9. Develop improvement strategies. Directors Guild of America, Hughes Aircraft, The 15 min DVD – Yr : 2008 - AUD$319.00 Lemelson Foundation, Loyola Marymount University, Medical Center of North Hollywood, Metropolitan Water CHANGE WITHOUT ANXIETY District of Southern CA, Saatchi & Saatchi, Surprin, Training Points Mayersohn & Edelstone, Towers Perrin, TRW, and the U.S.  Control your anxiety about change by putting it into Navy. Scott also teaches classes at Loyola Marymount perspective University, UCLA, and other institutions.  Positively take control of the situation 14 min DVD – Yr : 2006 - AUD$319.00  Focus your energies on trying to influence on what you can control RECOGNITION & FEEDBACK  Tolerate uncertainty New Release!!!  Find a "tolerance mentor" and be open to change Motivate people, develop skills and improve work 12 min DVD – Yr : 2006 - AUD$605.00 performance:  Give immediate recognition and feedback COPING WITH CHANGE  Guide with goals Discover strategies and ideas to successfully cope with  Conduct regular performance appraisals change.  Be constructive with feedback 15 min DVD – Yr : 2006 - AUD$319.00  Be creative with recognition  Implement feedback tools • 360° feedback COPING WITH RETRENCHMENT Learn strategies to cope with emotional reactions and to • Climate surveys stay motivated. • Mystery shopping 16 min DVD – Yr : 2006 - AUD$319.00 • Exit interviews 13 min DVD – Yr : 2009 - AUD$495.00 DEVELOPING RESILIENCE Explains why developing resilience helps in dealing with stress, maintaining good relationships and productivity. With Esther M Orioli, USA. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.24
  • 25. Esther M Orioli co founded Q-Metrics, with Robert K. 5. Manage Emails Cooper, Ph.D., and specialize in systems design, 6. Break the 24/7 Addiction organisational mapping and behaviour change technology. 19 min DVD – Yr : 2007 - AUD$319.00 She developed the 'EQ Map', 'Resiliency Map' and the BALANCING WORK & PRIVATE LIFE 'StressMap' which received the National Health Discover helpful strategies and ideas to regain and Information Award. maintain your balance. Esther is consultant, author, and a recognized authority in 17 min DVD – Yr : 2006 - AUD$319.00 leadership development, emotional intelligence, resiliency and stress. She is founder of Essi Systems, specializing in CONTROLLING CREDIT CARD DEBT transforming workplace stress into optimal performance. Training Points Through Q-Metrics, a firm dedicated to managing and 1. Winners and losers developing human intelligences at work, Orioli and her 2. Paying credit cards during interest free period research team continues to explore this exciting field. 3. The real cost of credit Orioli has been working with Dr. Michael Ray of Stanford 4. Resolving credit card debt University to develop the first CQ MapTM to measure 5. The advantages of debit cards vs. credit cards creativity in business. 6. Credit cards as an addiction 13 min DVD – Yr : 2006 - AUD$319.00 7. Three rules to manage your money 13 min DVD – Yr : 2009 - AUD$319.00 GIVING BAD NEWS Training Points 1. Get to the point CORPORATE EATING FOR HEALTH 2. Deal with reactions Maximise health and wellbeing through correct eating. 3. Focus on positives Learn to make some simple changes. 12 min DVD – Yr : 2007 - AUD$495.00 With Dr Sandi Vinson-Bromberger, Australia. Dr Sandi Vinson Bromberger is Medical Director of the STAYING HAPPY & POSITIVE Como Diagnostic Clinic. She specializes in weight management, nutritional THROUGHOUT LIFE medicine and women's health. Dr Vinson Bromberger Training Points developed a complete food management, exercise, lifestyle Are You Happy? and vitamin program achieving remarkable results for men Changing Happiness Levels: and women of all ages. Being Grateful: Sandi is one of Australia's leading practitioners in Bio- Attention Change: Identical Hormone Replacement Therapy, Vitamin & Anti- Altruism: Oxidant therapy and preventative medicine through 18 min DVD – Yr : 2007 - AUD$319.00 encouraging lifestyle changes especially the incorporation of exercise into the daily routine. Work-life Balance 13 min DVD – Yr : 2006 - AUD$319.00 15 WAYS TO HANDLE TODAY'S STRESS Training Points DELEGATING & PRIOITISING 1. Control only what you can control Learn techniques for setting priorities and delegating 2. Talk with others effectively. 3. Reduce caffeine & stimulants 18 min DVD – Yr : 2006 - AUD$319.00 4. Learn relaxation techniques 5. Do something calming & quiet EMPLOYER OF CHOICE 6. Keep things in perspective New Release!!! Find out how to be a respected and award 7. Don't dwell on things winning employer: 8. Regular exercise  Create a culture of pride 9. Use lists  Promote yourself as an employer of choice 10. Set priorities  Recruit the best people 11. Forgive others  Provide development opportunities 12. Manage your finances  Offer flexible work arrangements 13. Develop communication skills  Be family friendly 14. Use visualisation 11 min DVD – Yr : 2009 - AUD$495.00 15. Laugh! 15 min DVD – Yr : 2007 - AUD$319.00 GETTING FIT FOR BUSINESS A medically qualified expert shares specific advice on how 6 WAYS TO MANAGE OVERLOAD to make lasting changes. Training Points With Dr Sandi Vinson-Bromberger, Australia. 1. Physical Environment Dr Sandi Vinson Bromberger is Medical Director of the 2. Desk & Work Habits Como Diagnostic Clinic. She specializes in weight 3. Time Management management, nutritional medicine and women's health. 4. Looking After Your Body The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.25
  • 26. Dr Vinson Bromberger developed a complete food companies, the US military, and public and private sector management, exercise, lifestyle and vitamin program organizations in Canada, Europe and Asia. achieving remarkable results for men and women of all 13 min DVD – Yr : 2006 - AUD$319.00 ages. Sandi is one of Australia's leading practitioners in Bio- Identical Hormone Replacement Therapy, Vitamin & Anti- Oxidant therapy and preventative medicine through encouraging lifestyle changes especially the incorporation of exercise into the daily routine. 13 min DVD – Yr : 2006 - AUD$319.00 HOW TO SURVIVE EMAIL OVERLOAD Training Points Eve has developed a powerful formula for managing emails based on the mnemonic: CADDY. 1. C -Calendarize 2. A -Ask 3. D -Delete 4. D -Do 5. Y -Year it. 19 min DVD – Yr : 2008 - AUD$319.00 MANAGING PERSONAL FINANCES Training Points 1. Attitude to money 2. Knowing credit card interest rate 3. The importance of doing a budget 4. The need to save 5. The trap of spending beyond means 6. Good debt vs. bad debt 7. Short term needs vs. long term needs 8. Always ask questions of friends and financial advisors 12 min DVD – Yr : 2009 - AUD$319.00 OVERCOMING STRESS Describes four steps to 'inner quality management' to achieve better balance, improved health and clearer thinking. With Bruce Cryer, USA. Bruce Cryer, President, HeartMath, a leading-edge consulting, coaching and training company that specializes in research-based, case-study programs that create breakthrough health and performance results. Bruce is co-author of From Chaos to Coherence: Advancing Emotional and Organizational Intelligence through Inner Quality Management with HeartMath CEO Doc Childre. He has edited more than 20 books on human performance, stress reduction and education. Bruce is on the faculty of the Stanford Executive Program, has lectured at the Stanford Sloan Program, University of California at Berkeley Haas Business School, the Santa Clara University Leavey School of Business, the Wharton Club of Northern California, and the Nanyang Polytechnic University School of Business Management in Singapore. His clients include Motorola, Hewlett-Packard, CIBC (Canadian Imperial Bank of Commerce), Royal Dutch Shell, LifeScan (a Johnson & Johnson company) and Cathay Pacific Airways. He has also trained trainers who are now delivering HeartMath programs for Fortune 500 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.26
  • 27. STAYING HAPPY & POSITIVE Break down sexual stereotypes by recognising that girls THROUGHOUT LIFE and boys should have the same opportunities to achieve Training Points any goals they set. Are You Happy? 14 min DVD – Yr : 2007 - AUD$99.00 Changing Happiness Levels: Being Grateful: CADETSHIPS - STUDENTS FACE A PANEL Attention Change: Cam and James are school-leavers who have been Altruism: successful with their online cadetship applications, but did 18 min DVD – Yr : 2007 - AUD$319.00 not expect to walk into such a large interview panel with a minefield of questions. See them struggle through a STRESS MANAGEMENT barrage of scenario questions. Minimise stress and become more calm in stressful 20 min DVD – Yr : 2008 - AUD$275.00 situations. 14 min DVD – Yr : 2006 - AUD$319.00 CAFÉ INTERVIEWS - MISTAKES & SUCCESS THE CORPORATE STRETCH Young job seekers will smile at the 12 classic mistakes Stress relief for office staff and call centres. This program made by Tasha, Kirra and Charlotte. See how they emphasises the importance of stretching, breathing overcome their lack of experience and turn their interview correctly and having water while at work. It is easy to performances into success by showing enthusiasm and follow along - with stretch exercises that can be done initiative. individually or in a group. 15 min DVD – Yr : 2008 - AUD$275.00 17 min DVD – Yr : 2006 - AUD$275.00 CONTROLLING CREDIT CARD DEBT TIME MANAGEMENT Training Points Discover ways to solve time management problems and 1. Winners and losers manage your time effectively. 2. Paying credit cards during interest free period 12 min DVD – Yr : 2006 - AUD$319.00 3. The real cost of credit 4. Resolving credit card debt WELLBEING & BALANCE 5. The advantages of debit cards vs. credit cards New Release!!! 6. Credit cards as an addiction Healthy people with work-life balance will be happier and 7. Three rules to manage your money more productive: 13 min DVD – Yr : 2009 - AUD$319.00  Feel the benefits of exercise  Offer health initiatives and activities CUSTOMER SERVICE ROLE PLAYS  Encourage staff to be active Tasha, Dustin, Charlotte and Sally are put to the test when  Be proactive about safety they are each confronted by an unexpected role play  Implement policies for work-life balance scenario as part of their interview. Learn how to do well 11 min DVD – Yr : 2009 - AUD$495.00 even in challenging situations, and even if you have never before been to an interview. Sally's coaching session gives excellent advice for first time interviewees. Career Education for Youth 19 min DVD – Yr : 2008 - AUD$275.00 A YOUNG MAN DESPERATE TO IMPRESS Mark is desperate to impress on a date, so he gets advice EVENT ASSISTANT INTERVIEWS from his friend Sofia - who knows how to make a positive Dustin, Kirra and Charlotte are three young job seekers impression at work and achieve success. with virtually no experience. They are interviewed for an This program is designed for young people (15 - 25 year event assistant job and have a lot of questions to answer, olds) who are new to, or recently joining, the workforce in and that"s not all they will have to do! a range of settings where it is necessary for people to be 17 min DVD – Yr : 2008 - AUD$275.00 able to make a strong positive impression on others. It will trigger a great discussion about how to be GETTING MOTIVATED impressive - what works and what doesn't. An animated series developed by psychologist Eve Ash to This program is an ideal discussion starter for anyone help people get motivated. Learn how to create a positive trying to be impressive - on the phone or face to face - mindset for work and improve your productivity and going for a job interview, customer service, sales, or service attitudes. making a presentation. The activities are designed to help Find out about the Negative Land of W, the negative mood viewers improve themselves. monster and negative scripts and how they keep you stuck. 9 min DVD – Yr : 2007 - AUD$385.00 Learn how to use positive scripts to motivate yourself, achieve goals and be successful. BOYS, GIRLS AND EQUALITY Eve Ash, psychologist, provides a strong rationale for success: if we think positively and convert our negative The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.27
  • 28. thinking to positive thinking, then we are more likely to act positively which in turn will lead us to be more successful. But too often our minds get clouded with negative thoughts or scripts that block us from achieving our potential. By learning to turn these around and creating powerful positive scripts we can become much more motivated, happy and successful. 4 x 2 Minute Episodes  Episode 1: GETTING UP.  Episode 2: GETTING STARTED  Episode 3: GETTING CONTROL  Episode 4: GETTING POSITIVE 8 min DVD – Yr : 2009 - AUD$495.00 GRADUATE INTERVIEWS Mat and Anna perform extremely well in their corporate interviews with a panel of two interviewers. It's a close result but what will determine who succeeds in getting the job? 19 min DVD – Yr : 2008 - AUD$275.00 JOB INTERVIEWS - NO SURPRISES Young job seeker with no experience, unemployed or wanting a better job? Find out what to expect like question types, panels, role plays, work tests and even group challenges. 12 min DVD – Yr : 2008 - AUD$275.00 MAKING A GOOD IMPRESSION Equip young people with the manners and presentation skills to ensure they impress prospective employers and others. 11 min DVD – Yr : 2007 - AUD$99.00 MANAGING PERSONAL FINANCES Training Points 1. Attitude to money 2. Knowing credit card interest rate 3. The importance of doing a budget 4. The need to save 5. The trap of spending beyond means 6. Good debt vs. bad debt 7. Short term needs vs. long term needs 8. Always ask questions of friends and financial advisors 12 min DVD – Yr : 2009 - AUD$319.00 OFFICE INTERVIEW - CONFIDENCE & PERSISTENCE Ben demonstrates the importance of confidence and persistence. After missing the closing date for an office administration job, Ben calls and convinces the manager to interview him. His persistence pays off and he presents extremely well, demonstrating a range of excellent skills. 15 min DVD – Yr : 2008 - AUD$275.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.28
  • 29. POSITIVE MINDSET FOR INTERVIEWS Learn some strategies for developing a positive attitude for interviews. Use positive scripts to build confidence and overcome anxiety. See the benefit of coaching and find out how dressing for success and using positive body language will always give you an edge. 12 min DVD – Yr : 2008 - AUD$275.00 REACH FOR THE STARS Learn to be motivated, overcome the criticism of others and strive to reach your highest potential in life. 13 min DVD – Yr : 2007 - AUD$99.00 RECEPTIONIST INTERVIEWS Kirra, Charlotte and Rochelle lack experience, but try for the job of receptionist. They get experience in job interviews but none are successful. The employer provides valuable advice about how to improve. 14 min DVD – Yr : 2008 - AUD$275.00 SHOW ENTHUSIASM & CONFIDENCE There are lots of ways you can show your enthusiasm and confidence even walking in off the street, or lacking experience. Be proactive, know about the business, show interest, provide examples and remember to ask great questions. 8 min DVD – Yr : 2008 - AUD$275.00 SKILLS FOR ANSWERING QUESTIONS Job interviews are based on a wide range of questions. Learn how to give winning responses and create an opportunity to weave in your strengths and sell yourself. Hear some good answers to difficult questions, including behavioural based scenario questions. 16 min DVD – Yr : 2008 - AUD$275.00 SUCCESS AT EVERY LEVEL Three experienced applicants apply for different jobs in the same company - all being interviewed by one HR manager, and all doing very well. Erin goes for a reception job, Sofia is interviewed for a Property Manager's job and Simon wants the job of Senior Sales Agent. 19 min DVD – Yr : 2008 - AUD$275.00 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.29
  • 30. Index 6 ESSENTIAL STEPS TO GETTING THAT NEW JOB P. 11 6 ESSENTIAL STEPS TO GETTING THAT NEW JOB P. 17 6 WAYS TO BOOST YOUR CAREER PROSPECTS P. 12 6 WAYS TO BOOST YOUR CAREER PROSPECTS P. 19 6 WAYS TO BOOST YOUR CAREER PROSPECTS P. 21 6 WAYS TO MANAGE OVERLOAD P. 22 7 THINGS NEVER TO SAY TO YOUR CUSTOMERS! P. 6 9 ESSENTIALS FOR EXIT INTERVIEWS P. 19 9 ESSENTIALS FOR EXIT INTERVIEWS P. 21 10 EMPLOYABILITY ATTRIBUTES & SKILLS P. 11 10 EMPLOYABILITY ATTRIBUTES & SKILLS P. 17 10 ESSENTIAL RECEPTION SKILLS P. 15 10 ESSENTIALS FOR SUCCESSFUL INDUCTION P. 15 10 STEPS TO FLAWLESS APPRAISAL INTERVIEWS P. 13 15 WAYS TO HANDLE TODAY'S STRESS P. 22 360 DEGREE FEEDBACK P. 20 A YOUNG MAN DESPERATE TO IMPRESS P. 17 A YOUNG MAN DESPERATE TO IMPRESS P. 23 AD INFINITUM: THE MANY PATHS INTO ADVERTISING P. 8 ADVERTISING, PUBLIC RELATIONS, & MARKETING CAREERS P. 8 ADVERTISING PUBLIC RELATIONS MARKETING AN INTRODUCTION TO BUSINESS ETHICS P. 15 BALANCING WORK & PRIVATE LIFE P. 19 BALANCING WORK & PRIVATE LIFE P. 22 BASIC TELEPHONE SKILLS SET P. 15 HANDLING MESSAGES MAKING CALLS PROBLEM SOLVING RECEIVING CALLS BE CAREFUL WITH EMAIL P. 15 BEST PRACTICE WORKPLACE CHECKLIST P. 19 BETTER MEETING MANAGEMENT FOR BETTER COMMUNICATION P. 3 BMW P. 6 BODY LANGUAGE I: BEYOND WORDS P. 3 BODY LANGUAGE II: READING PEOPLE P. 3 BOYS, GIRLS AND EQUALITY P. 13 BOYS, GIRLS AND EQUALITY P. 24 BREAKTHROUGH LISTENING P. 4 BUSINESS ETIQUETTE P. 5 BUSINESS ETIQUETTE P. 5 BUSINESS ETIQUETTE P. 15 BUSINESS LETTERS & MEMOS P. 4 BUSINESS REPORTS & NEWSLETTERS P. 4 CADETSHIPS - STUDENTS FACE A PANEL P. 17 CADETSHIPS - STUDENTS FACE A PANEL P. 24 CAFÉ INTERVIEWS - MISTAKES & SUCCESS P. 17 CAFÉ INTERVIEWS - MISTAKES & SUCCESS P. 24 CAREER CLUSTER: HOSPITALITY & TOURISM P. 8 CAREER CLUSTER: MARKETING, SALES & SERVICES P. 8 CAREER COACHING SKILLS P. 11 CAREER PLANNING P. 12 CAREER SELF-MANAGEMENT P. 12 CAREERS IN APPAREL & TEXTILES P. 10 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.30
  • 31. CAREERS IN FASHION P. 10 CAREERS IN HOSPITALITY SERVICE & ADVENTURE P. 8 CAREERS IN MARKETING CD-ROM P. 10 CAREERS IN MARKETING DVD P. 10 CAREERS TO CONSIDER: THE HOSPITALITY INDUSTRY P. 9 CELL PHONE ETIQUETTE P. 4 CHANGE WITHOUT ANXIETY P. 21 COACHING P. 11 COACHING TO ENHANCE CONFIDENCE P. 11 COMMON MISTAKES PEOPLE MAKE IN INTERVIEWS P. 7 COMMUNICATING WITH CUSTOMERS: AN ENTRY LEVEL GUIDE P. 6 COMMUNICATION SKILLS THAT BUILD WINNING RELATIONSHIPS P. 3 COMMUNICATION SKILLS: WHAT EVERYONE NEEDS TO KNOW P. 3 CONTROLLING CREDIT CARD DEBT P. 22 CONTROLLING CREDIT CARD DEBT P. 24 COPING WITH CHANGE P. 21 COPING WITH RETRENCHMENT P. 12 COPING WITH RETRENCHMENT P. 21 CORPORATE EATING FOR HEALTH P. 22 COVER LETTERS & RESUMES P. 7 CUSTOMER SERVICE ROLE PLAYS P. 17 CUSTOMER SERVICE ROLE PLAYS P. 24 CYBERETHICS P. 4 DELEGATING & PRIOITISING P. 22 DEVELOPING RESILIENCE P. 21 DINING ETIQUETTE P. 5 DINING ETIQUETTE P. 5 EFFECTIVE BUSINESS PRESENTATIONS P. 4 EFFECTIVE RESUMES AND JOB APPLICATIONS P. 7 E-MAIL ETIQUETTE P. 4 E-MAIL: A CONTROVERSIAL COMMUNICATIONS TOOL P. 5 EMPLOYER OF CHOICE P. 11 EMPLOYER OF CHOICE P. 12 EMPLOYER OF CHOICE P. 19 EMPLOYER OF CHOICE P. 22 ENERGY & ENTHUSIASM P. 19 E-PLUS: EXCEEDING CUSTOMER EXPECTATIONS P. 6 EVALUATING APPLICATIONS & RESUMES P. 7 EVENT ASSISTANT INTERVIEWS P. 17 EVENT ASSISTANT INTERVIEWS P. 24 EVERY CALL COUNTS P. 4 FEEDBACK SOLUTIONS SERIES P. 20 GIVING FEEDBACK - ADVANCED SKILLS GIVING FEEDBACK - BASIC SKILLS RECEIVING FEEDBACK - ADVANCED SKILLS RECEIVING FEEDBACK - BASIC SKILLS FIRST IMPRESSIONS: ETIQUETTE AND WORK HABITS FOR NEW EMPLOYEES P. 10 GETTING FIT FOR BUSINESS P. 22 GETTING MOTIVATED P. 14 GETTING MOTIVATED P. 19 GETTING MOTIVATED P. 24 GIVING BAD NEWS P. 22 GIVING FEEDBACK CD ROM P. 21 GOAL SETTING: DEFINE & ACHIEVE YOUR DREAM LIFE P. 10 GOING FOR A JOB INTERVIEW P. 17 GRADUATE INTERVIEWS P. 17 GRADUATE INTERVIEWS P. 24 GREAT CAREERS IN TWO YEARS OR LESS P. 9 HANDLING COMPLAINTS P. 6 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.31
  • 32. HEAD TO TOE: GROOMING & DRESSING FOR THE BEST POSSIBLE YOU! P. 10 HIRE EDUCATION: 10 WAYS TO GET A GREAT JOB P. 10 HOTLINES SERIES P. 16 APPRECIATING HUMAN DIFFERENCES BUILDING RELATIONSHIPS COMMUNICATING CLEARLY CONTROLLING CALL TIME CONVEYING A PROFESSIONAL IMAGE FOCUSING ON RESULTS HANDLING UPSET CUSTOMERS MANAGING ANGER & ABUSE MEET THE DIAL TONES SATISFYING CUSTOMERS SOLVING PROBLEMS STAYING POSITIVE HOW DO YOU PUT IT ON PAPER? PORTFOLIOS, RESUMES, AND JOB APPLICATIONS P. 6 HOW TO DEVELOP YOUR PEOPLE P. 11 HOW TO DEVELOP YOUR PEOPLE P. 12 HOW TO DEVELOP YOUR PEOPLE P. 14 HOW TO MAKE A 5 STAR IMPRESSION P. 17 HOW TO SURVIVE EMAIL OVERLOAD P. 23 HOW TO WRITE & DELIVER GREAT SPEECHES P. 3 INSPIRATIONAL LEADERSHIP P. 14 INTERNET CAREERS: FRONT-END, BACK-END & E-EVERYWHERE P. 8 INTERVIEW TIPS FROM A RECRUITER: HOW TO WIN THE JOB YOU WANT P. 8 IT’S NOT WHAT YOU SAY: MASTERING THE INTERVIEW P. 8 IT’S YOUR CALL P. 4 JOB INTERVIEWS - NO SURPRISES P. 17 JOB INTERVIEWS - NO SURPRISES P. 24 JOB SURVIVAL: KEEPING AND ADVANCING YOUR JOB P. 10 JOBS, CAREERS, AND EDUCATION P. 10 KANGAROO P. 19 LANDING THE JOB: RESUMES & COVER LETTERS P. 6 LANDING THE JOB: THE INTERVIEW P. 7 LAVISH GALA: BEHIND THE SCENES P. 9 LEARNING FROM 360 DEGREE FEEDBACK P. 21 LISTENING UNDER PRESSURE: THE CUSTOMER SERVICE CHALLENGE P. 6 LOG ON FOR SUCCESS: USING INTERNET JOB SITES P. 7 LOOKING GREAT AT WORK: FROM BUSINESS CASUAL TO HYGIENE P. 10 MAKE THE CONNECTION P. 4 MAKING A GOOD IMPRESSION P. 17 MAKING A GOOD IMPRESSION P. 24 MANAGING CAREER TRANSITIONS P. 12 MANAGING CONFLICT AT WORK: THE ART OF COMMUNICATION P. 4 MANAGING PERSONAL FINANCES P. 23 MANAGING PERSONAL FINANCES P. 24 MANNERS AT WORK P. 5 MEDIATION: THE ART OF STORY TELLING P. 3 MENTORING P. 11 MENTORING FOR EXECUTIVES P. 11 MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAY P. 5 MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAY P. 10 MOTIVATING FUN WORKPLACE P. 19 NONVERBAL COMMUNICATION IN A GLOBAL MARKETPLACE P. 3 OFFICE INTERVIEW - CONFIDENCE & PERSISTENCE P. 18 OFFICE INTERVIEW - CONFIDENCE & PERSISTENCE P. 24 OVERCOMING STRESS P. 23 PASSION FOR SERVICE EXCELLENCE P. 20 PERSONAL GOAL SETTING P. 14 PERSONALITY CLASH P. 20 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.32
  • 33. PORTFOLIO DEVELOPMENT P. 7 POSITIVE MINDSET FOR INTERVIEWS P. 18 POSITIVE MINDSET FOR INTERVIEWS P. 25 REACH FOR THE STARS P. 13 REACH FOR THE STARS P. 14 REACH FOR THE STARS P. 25 RECEPTIONIST INTERVIEWS P. 18 RECEPTIONIST INTERVIEWS P. 25 RECOGNITION & FEEDBACK P. 21 REDEFINING MENTORING P. 12 RESTAURANT ORIENTATION P. 9 RESUMES: A HOW-TO GUIDE P. 6 SELECTION INTERVIEWING P. 18 SERVICE FOR ALL: CUSTOMER SERVICE IN A DIVERSE WORLD P. 5 SETTING THE OVERALL GOAL P. 14 SHOW ENTHUSIASM & CONFIDENCE P. 18 SHOW ENTHUSIASM & CONFIDENCE P. 25 SKILLS FOR ANSWERING QUESTIONS P. 18 SKILLS FOR ANSWERING QUESTIONS P. 25 SKILLS FOR REAL WORLD SURVIVAL P. 11 SPOTLIGHT ON CAREERS IN ENTREPRENEURSHIP P. 9 SPOTLIGHT ON CAREERS IN FITNESS AND SPORTS P. 9 SPOTLIGHT ON CAREERS IN TRAVEL AND HOSPITALITY P. 8 STARTING FRESH: HOW I FOUND A JOB WITH A TROUBLED BACKGROUND P. 9 STAYING HAPPY & POSITIVE THROUGHOUT LIFE P. 22 STAYING HAPPY & POSITIVE THROUGHOUT LIFE P. 23 STRESS MANAGEMENT P. 23 SUCCESS AT EVERY LEVEL P. 18 SUCCESS AT EVERY LEVEL P. 25 SUCCESSFUL THINKING HABITS P. 14 SUCCESSION PLANNING P. 12 SUCCESSION PLANNING P. 13 TELECOMMUNICATION BASICS P. 5 TELEMARKETING BASICS P. 5 THE ART OF BEHAVIOURAL INTERVIEWING P. 18 THE ART OF CUSTOMER SERVICE P. 5 THE ART OF LISTENING P. 3 THE ARTS, AUDIO VISUAL TECHNOLOGY & COMMUNICATIONS P. 9 THE BASICS OF HOW TO PLAN, WRITE AND GIVE A WINNING PRESENTATION P. 3 THE COOPERATIVE WORKPLACE P. 20 THE CORPORATE STRETCH P. 23 THE FUTURE OF WORK P. 13 THE POWER OF CUSTOMER LOYALTY P. 6 THE SCIENCE OF SELECTION P. 18 TIME MANAGEMENT P. 23 TURNING IDEAS INTO REALITY P. 13 UNDERSTANDING KNOWLEDGE WORK P. 13 USE THE TELEPHONE THE RIGHT WAY P. 4 VISION & VALUES P. 14 WELLBEING & BALANCE P. 20 WELLBEING & BALANCE P. 23 WHAT’S IN A JOB INTERVIEW? JOB INTERVIEW TIPS AND TECHNIQUES P. 7 WHERE ARE THE JOBS? FINDING JOB LEADS AND OPENINGS P. 9 WHO WOULD YOU HIRE? FIRST IMPRESSIONS P. 7 WINNERS P. 14 WINNING FIRST IMPRESSIONS P. 18 WINNING OVER EVEN THE MOST DIFFICULT CUSTOMER P. 6 YOUR HIRED: SKILLS YOU NEED TO GET THE JOB YOU WANT P. 9 YOUR RESUME: FIRST, THEY MUST SEE YOU IN WRITING P. 7 The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.33
  • 34. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.34
  • 35. Sinostar Ltd. Please fill in the following form for price inquiry UNIT A4, 3/F., HI-TECH IND. CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN, N.T. HONG KONG TEL: (852) 2417 4522 FAX: (852) 2490 9742 Organization: _________________________________________________ E-Mail : sinostar@sinostarltd.com Department:_______________ Web Site: http://www.sinostarltd.com Tel: ______________________ Fax:______________________ Contact Person: _________________ Date: __________________________ Catalog # Page # Item # Title (if any) The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.35
  • 36. The price shown are exclusive of shipping charges SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: sinostar@sinostarltd.com Website: http://www.sinostarltd.com P.36