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Editorial Calendar

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  • 1. Editorial Calendar 2010 JANUARY Features #1 Smart call center management strategies Features #2 Hot IT jobs of 2010 Case study Profile: Convergys Singapore Technology VoIP in the call center Vendor focus SAP eGuide Best of CRM Management tech tips FEBRUARY Features #1 Wining performance management solutions Features #2 Business process outsourcing trends Case study Profile CRM customer Technology Open source is not free Vendor focus Oracle eGuide Performance Metrics - tools, best practices MARCH Features #1 Sales force automation best practices Features #2 Training the trainor Case study 24/7 Customer Profile: Philippines Technology On-Demand offerings Vendor focus Microsoft eGuide Beginners guide to Mobile CRM Editorial enquiries: Allan Tan, +852 2589 1325, atan@questexasia.com Sponsorship opportunities: Michelle Palmer, +65 6395 4581, mpalmer@questexasia.com
  • 2. Editorial Calendar 2010 APRIL Features #1 Agent retention strategies that work Features #2 BPO in healthcare Case study Profile CRM customer Technology Data mining tools Vendor focus SugarCRM eGuide Customer Loyalty programs MAY Features #1 Effective sales management techniques Features #2 When and how to fire bad managers Case study Profile: Malaysia call center Technology Business intelligence Vendor focus GenesysLabs eGuide Customer self-service technologies JUNE Features #1 Call center consolidation Features #2 Rewards and Incentives: what works Case study Profile CRM customer Technology Voice technologies Vendor focus Salesforce.com eGuide Call centers of the future Editorial enquiries: Allan Tan, +852 2589 1325, atan@questexasia.com Sponsorship opportunities: Michelle Palmer, +65 6395 4581, mpalmer@questexasia.com
  • 3. Editorial Calendar 2010 JULY Features #1 CRM purchasing decisions Features #2 Call center Phishing scams Case study Profile: India call center Technology Business analytics Vendor focus Sage eGuide Workforce management solutions AUGUST Features #1 Social CRM Features #2 Innovations in telemarketing Case study Profile CRM customer Technology Support automation Vendor focus Avaya eGuide Customer experience management SEPTEMBER Features #1 Bad sales force projects Features #2 Sales management strategies Case study Profile: China call center Technology ACD update Vendor focus Aspect Software Editorial enquiries: Allan Tan, +852 2589 1325, atan@questexasia.com Sponsorship opportunities: Michelle Palmer, +65 6395 4581, mpalmer@questexasia.com
  • 4. Editorial Calendar 2010 OCTOBER Features #1 Securing the weakest link: call center agents Features #2 Worst call center experience Case study Profile CRM customer Technology Text mining Vendor focus Cisco eGuide Sales management techniques NOVEMBER Features #1 Blended call centers - best ROI Features #2 Speak in English Case study Profile: TBC [regional] Technology Self-service Vendor focus Alcatel-Lucent eGuide Marketing and Web 2.0 DECEMBER Features #1 Analyst predicts 2011 Features #2 Automated lead Case study Profile CRM customer Technology Review of 2010 technologies Vendor focus RightNow or Infor Editorial enquiries: Allan Tan, +852 2589 1325, atan@questexasia.com Sponsorship opportunities: Michelle Palmer, +65 6395 4581, mpalmer@questexasia.com

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