Draft Network Operator CLI CoP (PNO-ISC/CP/169)
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Draft Network Operator CLI CoP (PNO-ISC/CP/169) Draft Network Operator CLI CoP (PNO-ISC/CP/169) Document Transcript

  • PNO-ISC/CP169 Issue2 19th December 2000 Draft Code of Practice for Network Operators In Relation to Customer Line Identification Display Services and Other Related Services 3rd Edition December 2000 Contents 1 PREFACE………...…………………………………………………….……………………….2 2 SCOPE ………………..…………………………………………….…………………………..3 3 CHANGES TO THIS CoP………………………………………….…………………………..3 4 APPLICATION OF THIS CoP …………...……………………………………………………4 5 ABBREVIATIONS ……………………….……………………………………………………5 6 DEFINITIONS ……………………………..………………………………………………...…6 7 RULES OF THE CODE RELATING TO CALLING LINE IDENTIFICATION …..……….12 8 RULES OF THE CODE RELATING TO CONNECTED LINE IDENTIFICATION…...….. 1
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 1 PREFACE 1.1 The provision of Customer Line Identification display and other related services, including the ETSI CLIP and COLP services, requires that there is end-to-end availability and control of this information, and that this information is generated in a consistent way. Unless this is achieved these services cannot be provided efficiently as the status of the message (e.g. the validity of the numbers displayed) cannot be guaranteed by the provider of the display service. Therefore, consistency is required between the network where the messages are generated and the network where the messages are displayed Where interconnection between two or more networks occurs, some way of ensuring that all networks adhere to the same rules is required if customers of display and other related services are to have confidence in such a service. 1.2 The cardinal principles for the use of Customer Line Identities are: Privacy: Customers who wish to withhold their line identity should always be able to do so and be confident that their wishes will be respected by all parties in a call; Authenticity: The line identity should always represent the correct identity of the calling or called customer or the number where return or subsequent calls are desired to be made; Integrity: The line identity and its associated privacy marking should be respected and maintained by all parties in a call. 1.3 Against the foregoing background, this Code of Practice (CoP) is designed to achieve a number of objectives: • to encourage the adoption of a consistent set of ‘rules’ for customer line identities to enable the support of display services across network boundaries; • for those rules to ensure that the requirements of the Data Protection Acts and The Telecommunications (Data Protection and Privacy ) Regulations are met; • to provide a reasonable balance between consumer and producer interests; • to be flexible so that any set of rules could evolve in an efficient manner to reflect changing technological and other developments. 2
  • PNO-ISC/CP169 Issue2 19th December 2000 1.4 The CoP has been the subject of a public consultation and has been drawn up by an industry group which included network operators, consumer representatives, the Data Protection Registrar and OFTEL. Network operators have agreed to abide by the CoP and it forms part of their agreements for interconnection. 1.5 The CoP is not a technical standard, rather its purpose is to form a mutually agreed set of rules about how customer line identities are implemented in order to protect UK consumers by ensuring a necessary degree of consistency. 2 SCOPE 2.1 This document constitutes a CoP for operators of UK telecommunication networks interconnected with public telecommunication systems in the UK. These are the operators that appear on the OFTEL list of Operators deemed to have rights and obligations to interconnect pursuant to Annex II of the Interconnection Directive. (The obligations of operators that do not appear on this list, and of other service providers, are governed by a separate CoP for service providers). This CoP governs the responsibilities of such operators in relation to customer line identity information in connection with the provision of a display or related services. In particular it covers the responsibilities of networks in relation to the origination of customer line identity information, the transmission across networks of such information, and the delivery to an access of customer line identity information, including the details concerning the status of that information. 2.2 As UK telecommunication networks develop it may be necessary for the Rules in this CoP to cover networks and call types not currently included in Paragraphs 2.3 and 2.4 below. This will be achieved by the use of the mechanism to change the content of the CoP, as set out in Paragraph 3 below, in conjunction with, where necessary, other regulatory means. 2.3 Networks covered: This CoP covers all public networks in the UK supporting PSTN and/or public ISDN interfaces, including GSM networks, run by operators on the Annex II list. 2.4 Call types covered: All circuit-switched calls originating or terminating on networks that are covered by this CoP. (Transit calls that neither originate nor terminate in the UK are not covered.) 2.5 The operation of this CoP does not affect the ability of networks (both public and private) to use customer line identity information for network and/or account management purposes and, in co-operation with the relevant authorities, for emergency calls and the tracing of malicious calls and similar activities. However, the privileged access that public network operators have to customers’ CLIs, whether or not CLI Restriction has been invoked, may only be used where the use of this information is essential to the provision of a telecommunications service. Such access 3
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 should be restricted to those network operator staff to whom it is essential for any of the above purposes. Network operators will respect the privacy of calling customers who have invoked CLIR by not exploiting their CLIs for telemarketing or any commercial purpose other than billing. 4
  • PNO-ISC/CP169 Issue2 19th December 2000 3 CHANGES TO THIS CoP 3.1 This CoP, and modifications to this CoP, shall be published by the Director General of Telecommunications. 3.2 The OFTEL research and intelligence unit will keep up to date copies of the CoP which will be available to the public either free or at a price that reflects the costs of copying the CoP. 3.3 Modifications to this CoP shall only be made by the Director General under the following circumstances: • with the unanimous agreement of all public network operators to which the CoP currently applies and all network operators to which the CoP would apply if the modifications were made; • to reflect UK or EU legislation or any changes in these; • to reflect a decision of the Data Protection Registrar or Data Protection Tribunal; • to reflect one or more determinations, consents or directions of the Director General of Telecommunications which has the effect of applying to all public network operators; • after consultation with public network operators and any other bodies or individuals that the Director General considers appropriate. (All representations received by the Director General shall be reasonably considered.) 4 APPLICATION OF THIS CoP This CoP shall be incorporated in the interconnection agreements between Public Network Operators (PNOs). However, nothing in this CoP absolves a PNO from operating according to the terms of its licence and/or any other legal instrument (including European regulations) which is applicable to that operator. Where a licence condition or UK or EU regulation conflicts with this CoP the licence condition UK or EU regulation shall take precedence. 5
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 5 ABBREVIATIONS CLI Calling Line Identity CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction COL Connected Line Identity COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CoP Code of Practice ETS European Telecommunications Standard ETSI European Telecommunications Standards Institute EU European Union ISDN Integrated Services Digital Network NN Network Number NP Network Provided PN Presentation Number PNO Public Network Operator PSTN Public Switched Telephone Network UPNV User Provided Not Verified UPVP User Provided Verified and Passed 6
  • PNO-ISC/CP169 Issue2 19th December 2000 6 DEFINITIONS In this CoP there are some terms used that do not have precise meanings in everyday use. For the interpretation of this CoP they have been given the following, more precise, meanings: 6.1 Calling Line Identification (CLI): The CLI is either a: Network Number or a Presentation Number 6.2 Classification of CLI information: For display purposes CLI information can have one of three classifications: 6.2.1 Available: condition in which the CLI exists and can be passed to the called customer’s access on the terminating network. 6.2.2 Unavailable: condition in which the CLI either does not exist or is withheld by the network because:- – the originating network does not support the CLIR service or – interworking has been encountered and consequently the CLI cannot be passed or – the CLI must not be displayed for reasons other than it being withheld by the calling user e.g. security 6.2.3 Withheld: condition in which the CLI is not for transmission to the called customer’s access on the terminating network, because the calling customer is directly connected to a network that supports the CLIP service and has invoked CLIR. 6.3 Classification of COL information: For display purposes COL information can have one of three classifications: 6.3.1 Available: condition in which the COL exists and can be passed to the calling customer’s access on the originating network. 7
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 6.3.2 Unavailable: condition in which the COL does not exist or the terminating network does not support the COLR service or interworking has been encountered, and consequently the COL cannot be passed. 6.3.3 Withheld: condition in which the COL is not for transmission to the calling customer’s access on the originating network, because the connected customer is directly connected to a network that supports the COLP service and has invoked COLR. 6.4 CLI display service and related services: the delivery of the caller’s CLI to the called customer’s access. This could be in the form of information that is displayed, recorded, interpreted by a database or provided by means of an audio message or by other means. 6.5 CLIP – Calling Line Identification Presentation: a supplementary service that provides the called party with the possibility of receiving identification of the calling party 6.6 CLIR – Calling Line Identification Restriction: a supplementary service which allows the calling user to prevent presentation of his CLI to the called access. The CLIR service may operate in two modes, determined by a subscription option: Permanent Mode The CLIR supplementary service is invoked automatically by the network on all calls originated by the calling user. Temporary Mode This mode allows the served user to indicate on per call basis whether or not presentation of the served user’s calling line identity is allowed. Where CLIR temporary mode is used, a ‘Temporary Mode Default’ is supplied as a subscription option. This is either: Presentation Not Restricted CLIR is not invoked unless explicitly requested by the caller Presentation Restricted CLIR is always invoked unless explicitly disabled by the caller Note 1: These terms are standardised in ETS 300 090 for ISDN and ETS 300 649 for the PSTN. Note 2: ETSI standards require that a network that supports CLIR must support at least CLIR Temporary Mode. 6.7 Connected Line Identification (COL): 8
  • PNO-ISC/CP169 Issue2 19th December 2000 The COL is either a: Network Number or a Presentation Number 6.8 COL display service and related services: the delivery of the COL to the calling customer’s access. This could be in the form of information that is displayed, recorded, interpreted by a database or provided by means of an audio message, or by other means. 6.9 COLP – Connected Line Identification Presentation: the supplementary service that provides the calling party with the possibility of receiving identification of the connected party 6.10 COLR – Connected Line Identification Restriction: the supplementary service that allows the connected user to prevent presentation of their COL to the calling customer’s access. The COLR service may operate in two modes, determined by a subscription option: Permanent Mode The COLR supplementary service is invoked automatically by the network on all calls received by the connected user. Temporary Mode This mode allows the served user to indicate on a per call basis whether or not presentation of the served user’s connected line identity is allowed. Where COLR temporary mode is used, a ‘Temporary Mode Default’ is supplied as a subscription option. This is either: Presentation Not Restricted COLR is not invoked unless explicitly requested by the connected user Presentation Restricted COLR is always invoked unless explicitly disabled by the connected user Note 1: These terms are standardised in ETS 300 095 for ISDN. Note 2: ETSI standards require that an ISDN which supports COLR must support at least COLR Temporary Mode. 9
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 6.11 Indirect Access Network: a network that provides telecommunication service to an end user via the switched access network of another network operator. 6.12 Network Number (NN): the digits that comprise a unique E.164 [2] number that the public network unambiguously identifies as the originating or terminating access of a call. Note 1: This number has additional uses in connection with charging and malicious call identification. Note 2: Network Number is also known as administration number, electric number, or network provided billing number. Note 3: A Network Number may be network provided (NP) or user provided verified and passed (UPVP). Note 4: The use of one number to identify both originating and terminating accesses is permitted by this definition, but only where both accesses are owned by one network operator, or where agreement for its use is reached between the operators involved. Note 5: In the case of multiline access, e.g. a PBX group, a single Network Number may apply to the whole group. 6.13 Network Provided (NP) number: a number that is stored in the public network. Note 1: A Network Provided number may also be referred to as a default number. Note 2: A Network Provided number may be a Network Number or a Presentation Number. Note 3: On ISDN calls it is forwarded by the network if there is no special arrangement, and the customer’s equipment does not send a number, or the number sent fails screening. 6.14 Originating Network: the network to which the customer who originates the call is directly connected. 10
  • PNO-ISC/CP169 Issue2 19th December 2000 Note: This means that the CoP puts a responsibility on the Originating Network even if the customer is paying for the call via another network – eg indirect access – but the CoP does not specify how the classification of CLI information is to be passed between networks. In this case it could be by means of the passing of the digit stream ‘141’, or by some other means. 6.15 Presentation Number (PN): a number nominated or provided by the customer that can be used to make a return or subsequent call. Note 1: Presentation Number may be used when the Network Number of the calling or connected customer is not suitable for display. This is important where PABXs have segregated incoming and outgoing lines. Note 2: Presentation Number is also known as diallable number. Note 3: A presentation number may be type 1 which is network provided (NP), type 2 which is user provided, verified and passed (UPVP) or type 3 which is user provided not verified (UPNV). 6.16 Receiving Network: the network in receipt of a call across any interconnect. The receiving network will also be a transit network or a terminating network for that call. 6.17 Special Arrangement: an agreement between a customer and a public network operator whereby the customer undertakes to provide for display only authentic calling party numbers which are not screened by the public ISDN. 6.18 Standard CLI blocking prefix: this is the prefix generally used (currently ‘141’) to invoke the CLIR service where it is provisioned in Temporary Mode with default ‘presentation not restricted.’ 6.19 Standard CLI unblocking prefix: this is the prefix generally used (currently ‘1470’) to prevent invocation of the CLIR service where it is provisioned in Temporary Mode with default ‘presentation restricted.’ 6.20 Terminating Network: 11
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 the network to which the customer who receives a call is directly connected. 6.21 Transit Network: a network through which a call passes, but which is neither the originating network nor the terminating network for that call. 6.22 User Provided, Not Verified (UPNV) number: a number that is supplied by a user and has not been subjected to screening or editing by the network. 6.23 User Provided, Verified and Passed (UPVP) number: a number whose most significant part is network provided and whose least significant part is supplied by a user and successfully checked by the network for length and range. Note 1: A user provided, verified and passed number may be a Network Number or a Presentation Number. 12
  • PNO-ISC/CP169 Issue2 19th December 2000 7 RULES OF THE CODE RELATING TO CALLING LINE IDENTIFICATION The following rules apply equally to ‘network numbers’ and ‘presentation numbers.’ 7.1 Classification of CLI information For CLI display purposes CLI information shall have one of three classifications (for definitions see Paragraph 6.2): ‘Available’ ‘Unavailable’ ‘Withheld’. The Network Number may be classified as Available, Unavailable or Withheld, and Presentation Number may be classified as Available or Withheld. The classification of the CLI information shall be determined by the originating network for calls originated in the UK. The classification determined by the originating network shall be maintained for calls originating outside the UK. 7.2 Responsibilities of the Originating Network 7.2.1 Classification of CLI information It is the responsibility of the Originating Network to ensure that CLI information is correctly classified. The rules for classifying the CLI information depend on the availability of the CLIR service. For calls from analogue terminals where CLIR Temporary mode is provisioned with the Temporary Mode Default set to ‘presentation not restricted’ then the CLIR service shall be invoked by the caller dialling the standard CLI blocking prefix before their required number, or by some other means (see Rule CLI-6). For calls from analogue terminals where CLIR Temporary mode is provisioned with the Temporary Mode Default set to ‘presentation restricted’ then the CLIR service shall usually be overridden by the caller dialling the standard CLI unblocking prefix before their required number, or by some other means (see Rule CLI-7). 13
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 The rules below describe how the originating network classifies the CLI information. These rules give rise to the following combinations of classifications: Network Presentation Number Number Available Not applicable CLIR operational but not Unavailable invoked, PN not available Not applicable Note 1 Available Available CLIR operational but not Note 2 invoked, PN available Unavailable Available Notes 2 and 3 CLIR operational and Withheld Withheld invoked, PN available CLIR operational and Withheld Not applicable invoked, PN not available CLIR not operational, PN Unavailable Not applicable not available Note 1: The ‘unavailable’ option for NN when no Presentation Number exists, is only to be used for reasons of security, by government departments and statutory bodies, and is not a standard customer subscription option Note 2: The choice between ‘available’ and ‘unavailable’ for NN when a Presentation Number exists, is a customer subscription option. Note 3: As an interim measure some networks may use ‘withheld’ instead of ‘unavailable’. 7.2.2 Conditions to be met by Presentation Number: • a line connection has to be able to be made as a result of dialling the Presentation Number (eg the call should not attempt to terminate on an outgoing calls only line); Note: A Presentation Number service will operate only where the originating network supports origination of a Presentation Number, and the terminating network supports display of a Presentation Number. • dialling the Presentation Number must not establish a call to a premium rate number. However, the Presentation Number may be a specifically tariffed number such as a personal, freefone/freecall or LoCall number; and 14
  • PNO-ISC/CP169 Issue2 19th December 2000 Note: Premium rate numbers are those numbers that are either prefixed 090 or 091 or will migrate to those prefixes. • the presentation number shall either (i) be allocated to a party or its affiliated companies who has been allocated, and remains allocated, the same national dialling sequence as a Network Number or (ii) be allocated to a third party and remains allocated, who has consented in writing, and has not withdrawn that consent, to its use for display purposes by the first party. It is further required: (a) that the originating operator providing the Presentation Number service has the following responsibilities: (i) to have established and recorded the consent of the party to whom a connection would be made for their associated national dialling sequence to be used for that purpose; (ii) to have established (with another operator, if applicable) that the same associated national dialling sequence has been and remains allocated to the Presentation Number applicant; (iii) to have established the consent of the party to whom a connection would be made for their associated dialling sequence to be available for reverse searches made in the interests of good administration; (iv) to correctly datafill a Presentation Number; (b) that an operator who has allocated a party a dialling sequence as a Network Number, and informed an originating operator of that allocation, shall, if requested by that originating operator, for the purpose of facilitating a Presentation Number service, enter into an agreement with that operator to inform it if and when that allocation should cease. • Networks where customers making calls are contracted for those calls to a network providing additional services shall have satisfied paragraphs (i)(iii) where the originating network has notified the network providing additional services under the relevant agreement no later than a period equal to one billing cycle in advance of the start of a Presentation Number service on its network of the fact that the necessary consents referred to in (i) and (iii) must be obtained and that the originating network must be notified should the associated national dialling sequence cease to be allocated to the Presentation Number applicant in accordance with paragraph (ii). • In the case of networks where customers making calls are contracted for those calls to a network providing additional services any such arrangements under paragraph (b) last above 15
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 shall be subject to receipt of notification from the network providing additional services that the associated dialling sequence has ceased to be allocated to the Presentation Number applicant. 7.2.3 Calls where CLIR is not operational Rule CLI-1 Where CLIR is not operational, dialling the standard CLI blocking or unblocking prefix shall either have no effect on the call (which should therefore be routed to the destination indicated by the remaining digits of the called party number), or the call shall be terminated at the originating network. Rule CLI-2 All CLI information emerging from networks where CLIR is not operational shall be classified ‘unavailable’. Rule CLI-3 All CLI information originating on any part of any network where CLIR is not operational shall be classified ‘unavailable’. Rule CLI-4 All CLI information originating on parts of networks where customers have not been informed that CLI will be forwarded unless they invoke the CLIR supplementary service shall be classified ‘unavailable’. Note: Since Presentation Numbers cannot be classified ‘unavailable’, then Presentation Numbers shall not be sent in the above cases. 7.2.4 Calls where CLIR is operational 7.2.4.1 Network Number is ‘available’, or ‘unavailable’ with a Presentation Number Rule CLI-5 CLI information originating on parts of networks where CLIR is operational, and customers have been informed, shall be classified as follows: • If CLIR has been invoked, then all CLI information shall be classified as ‘withheld'; • If CLIR has not been invoked, and a Presentation Number is not supplied, then the CLI information shall normally be classified as ‘available’; or in exceptional circumstances as ‘unavailable’ – see Paragraph 7.2.4.2. • If CLIR has not been invoked, and a Presentation Number is supplied then the Presentation Number shall be classified as ‘available’ and the Network Number shall be classified either ‘available’ or ‘unavailable’. The choice of whether the Network Number is classified 16
  • PNO-ISC/CP169 Issue2 19th December 2000 ‘available’ or ‘unavailable’ in this case is network or customer specific. As an interim measure some networks may use ‘withheld’. Rule CLI-6 Where the originating network supports invocation of the CLIR supplementary service in the temporary mode with default value ‘presentation not restricted’ via a means other than the standard CLI blocking prefix, then dialling the standard CLI blocking prefix shall preferably result in a message (uncharged) which tells the customer what prefix to dial (or other action to take) in order to invoke CLIR. Alternatively dialling the standard CLI blocking prefix shall cause the call to fail (eg number unobtainable tone). Rule CLI-7 Where the originating network supports overriding of the CLIR supplementary service in the temporary mode with default value ‘presentation restricted’ via a means other than the standard CLI unblocking prefix, then dialling the standard CLI unblocking prefix shall preferably result in a message (uncharged) which tells the customer what prefix to dial (or other action to take) in order to not invoke CLIR. Alternatively dialling the standard CLI unblocking prefix shall cause the call to fail (eg number unobtainable tone). Note: Networks where customers making calls are contracted for those calls to a service provider shall have satisfied the requirement to inform customers that CLI will be forwarded if CLIR is operational. The originating network shall have informed the service provider no later than a period equal to two billing cycles in advance of: the start of CLIP services or the start of the sending of CLI for display or related services (whichever is the earlier,) or the fact that CLI will be forwarded unless CLIR has been invoked. 7.2.4.2 Exceptional Circumstances for Network Number ‘unavailable’ without a Presentation Number Certain government departments and statutory bodies, e.g. the Police, require to be able to make calls which are not rejected by the anonymous caller rejection service but do not wish their number to be displayed. In these exceptional circumstances a Network Number can be classified ‘unavailable’ and no Presentation Number provided. Rule CLI-8 The originating network has the responsibility to ensure that classification of a Network Number as ‘unavailable’ when no Presentation Number exists is only used for reasons of security, by government departments and statutory bodies. 7.2.5 Verification of CLI information supplied by the calling customer CLI information may be supplied by the calling customer from ISDN originating lines. The Originating Network has a responsibility to verify that CLI information supplied by the calling customer is valid for the particular calling customer. How this responsibility is discharged 17
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 depends on whether a ‘Special Arrangement’ to forward user provided information without verification applies. 7.2.6 ‘Special Arrangements’ do not apply Rule CLI-9 Where a ‘Special Arrangement’ does not apply, the Originating Network shall ensure on a call by call basis that CLI information either wholly or partly supplied by the calling customer’s equipment is valid for the particular calling customer. Where the CLI information supplied by the calling customer is found to be invalid, the Originating Network shall supply alternative information in accordance with the rules of this CoP. 7.2.7 ‘Special Arrangements’ apply Rule CLI-10 Where a ‘Special Arrangement’ applies, the customer shall enter into an explicit agreement to ensure that the information he supplies is valid. The Originating Network’s responsibility to ensure the validity of the information is discharged by means of this explicit agreement and the Originating Network need not perform any call by call verification upon the CLI information supplied by the customer’s equipment. 7.3 Responsibilities of the Terminating Network It is the responsibility of the Terminating Network to ensure that the classification of calls is respected in the delivery of that call to the final destination. The following rules shall apply: Rule CLI-11 A Terminating Network that supports a CLIP service and/or related services shall ensure that CLI information shall be available at the called customer’s access only if it is classified as ‘available.’ In addition, any other service that allows the called party to call back or gain access to the calling line identification shall similarly be available only in relation to CLI information with the ‘available’ classification. Rule CLI-12 Where the Terminating Network supports a CLIP service the information delivered to the called customer’s access must adhere to the following: Indicator at interconnect Information at access (Note 1) Withheld indicator, no CLI Withheld information Unavailable indicator, no CLI Unavailable information (Note 2) Available CLI information Note 1: This CoP does not determine how the indicators should be displayed. 18
  • PNO-ISC/CP169 Issue2 19th December 2000 Note 2: The indicator for ’unavailable’ might be an empty data set. The crucial factor is that it can be distinguished in some way from the ‘withheld’ indicator. Rule CLI-13 Where the Terminating Network is not capable of supporting CLIP or related services no action is required on the basis of the call classification. Rule CLI-14 Where a Terminating Network offers a service which screens ‘anonymous’ calls to its customers, this service shall not operate in such a way as to have anti-competitive effects (eg by rejecting all calls where the CLI information is classified as ‘unavailable'). This does not preclude the offering of other services which treat calls where the CLI information is classified as ‘unavailable’ on a legitimate, differentiated services, basis (eg where the called customer is part of a closed user group). 7.4 Responsibilities of Transit Networks Rule CLI-15 Except as allowed for by Rule CLI-17, a Transit Network shall ensure that the caller’s CLI information and classification do not alter from the point of entry to the point of exit except where such alterations are part of a service offered by the Transit Network and explicitly requested by the calling party (eg Intelligent Network service). Rule CLI-16 Where it is not technically possible to comply with Rule CLI-15 the following shall apply: (a) if the integrity of the CLI information cannot be maintained, but the classification can, then an ‘available’ classification shall be changed to ‘unavailable’ and other classifications shall remain unchanged. This shall result in a Presentation Number being discarded; (b) if the integrity of the classification cannot be maintained, the exit classification shall be ‘unavailable’. 7.5 Responsibilities of Networks providing additional services A network that is not the originating network can also offer a CLIR service, or other CLI-related services, if it wishes. The method by which these services are offered is up to the network providing additional services. A networks offering such services takes on the responsibilities of an Originating Network in respect of the classification of the CLI information, if its customers activate this service. Such a scenario could apply where an intermediate network forwards a personal number on a charge card call or indirect access call. Rule CLI-17 A network offering additional CLIR services, or other CLI related services, must ensure that CLI information on calls where its customers have activated these services is 19
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 correctly classified, according to the Rules for Originating Networks, upon handover to another operator. A network providing additional services supplying CLI must offer per call blocking, or obey the per call blocking instructions received from the originating network before it can send forward a CLI. Equally, a network providing additional services which changes an ‘unavailable’ to ‘available’ can only do so if it offers the caller a per call blocking code and the other requirements for Originating Networks. 7.6 Networks covered by, but which do not conform to, this CoP 7.6.1 Calls received from non-conformant networks The responsibility for ensuring the integrity of the CLI information and classification lies with the Originating Network and any Transit Networks from and via which that information is being received. However, where these networks have declared that they are unable to meet the Rules outlined above, it is the responsibility of the network receiving the call to ensure that CLI information and classification defaults to values meeting the requirements of this CoP. Rule CLI-18 If the network from which CLI and/or classification information is being received cannot, or does not, conform to the Rules set out above, the receiving network shall operate Rule CLI-16 at the point of entry to determine the classification of the call. 7.6.2 Calls passed to non-conformant networks Rule CLI-19 If the network to which a call is being forwarded cannot, or does not, conform to the Rules set out above, and if any of the received CLI information is classified as ‘withheld’ or ‘unavailable’ the forwarding network shall not send any CLI information to that network and the CLI classification shall be set to ‘unavailable’. 7.7 Networks not covered by this CoP 7.7.1 Calls received from networks not covered by this CoP Rule CLI-20 On calls received from networks not covered by this CoP (e.g. international calls) the CLI information shall be classified by the receiving network as follows: (a) if an explicit indication is received that the calling party has invoked CLIR, and therefore wishes that his CLI should not be made available at the called customer’s access, then the CLI information shall be classified as ‘withheld’; 20
  • PNO-ISC/CP169 Issue2 19th December 2000 (b) if an explicit indication is received that the originating network has restricted the CLI on behalf of the calling party, and that his CLI should not be made available at the called customer’s access, then the CLI information shall be classified as ‘unavailable’; c) otherwise, if CLI information is available, then it shall be classified as ‘available.’ 7.7.2 Calls passed to networks not covered by this CoP When a call is routed to a network not covered by this CoP, e.g. outside the UK, the UK operator may not be in a position to guarantee that the calling customer's wishes with regard to his CLI privacy will be respected by a subsequent network or the terminating network. Consequently, in order to avoid a calling customer’s identity being displayed to a called party outside the UK, the gateway exchange should delete all CLI information from the call, if the CLI information has been classified as ‘withheld’ or ‘unavailable’. Alternatively, if it is known that the subsequent and terminating networks will respect the caller’s wishes, then the CLI information may be passed as received. Rule CLI-21 On calls for destinations outside the UK with the CLI information classified as ‘withheld’ or ‘unavailable’ the CLI information shall be deleted before the calls are sent outside the UK, unless it is known that the subsequent and terminating networks will act according to the classification. 21
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 8 RULES OF THE CODE RELATING TO CONNECTED LINE IDENTIFICATION The following rules apply equally to ‘network numbers’ and ‘presentation numbers.’ 8.1 Classification of COL information For COL display purposes COL information shall have one of three classifications (for definitions see Paragraph 6.3 ): ‘Available’ ‘Unavailable’ ‘Withheld.’ The Network Number may be classified as Available, Unavailable or Withheld, and Presentation Number may be classified as Available or Withheld. The classification of the COL information shall be determined by the terminating network for calls originated in the UK. The classification determined by the terminating network shall be maintained for calls originating outside the UK. 8.2 Responsibilities of the Terminating Network 8.2.1 Classification of COL information It is the responsibility of the Terminating Network to ensure that COL information is correctly classified. The rules for classifying the COL information depend on the availability of the COLR service. For calls to ISDN terminals where COLR Temporary mode is provisioned with the Temporary Mode Default set to ‘presentation not restricted’ then the COLR service shall be invoked by the connected user before answering the call . For calls to ISDN terminals where COLR Temporary mode is provisioned with the Temporary Mode Default set to ‘presentation restricted’ then the COLR service shall be overridden by the connected user before answering the call. For calls to analogue terminals COLR is not possible in Temporary mode. 22
  • PNO-ISC/CP169 Issue2 19th December 2000 The rules below describe how the terminating network classifies the COL information. These rules give rise to the following classifications: Network Presentation Number Number COLR operational but not Available Not applicable invoked, PN not available Available Available COLR operational but not Note 1 invoked, PN available Unavailable Available Notes 1 and 2 COLR operational and Withheld Withheld invoked, PN available COLR operational and Withheld Not applicable invoked, PN not available COLR not operational, PN Unavailable Not applicable not available Note 1: The choice between available and unavailable for NN is a customer subscription option. Note 2: As an interim measure some networks may use ‘withheld’. 8.2.2 Conditions to be met by Presentation Number: • a line connection has to be able to be made as a result of dialling the Presentation Number (e.g. the call should not attempt to terminate on an outgoing calls only line); Note: A Presentation Number service will operate only where the terminating network supports origination of a Presentation Number, and the originating network supports display of a Presentation Number. • dialling the Presentation Number must not establish a call to a premium rate number However the Presentation Number may be a specifically tariffed number such as a personal, freefone/freecall or LoCall number; and Note: Premium rate numbers appear on the ICSTIS list ‘Premium Rate Dialling Codes and Charges.’ • the Presentation Number shall not be allocated to any party other than a Party or its affiliated companies who has been allocated, and remains allocated, the same national dialling 23
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 sequence as a Network Number until such time as the Director General gives a network operator, or grouping of network operators, its agreement to this restriction being removed. For these purposes, an affiliated company shall mean in respect of the Party, any legal entity which directly or indirectly controls, is controlled by, or is under common control with, the Party, but only as long as such control exists, where the term ‘control’ means the ownership, directly or indirectly, of more than 50% of the interest having the right to vote or manage the affairs of an entity. It is further required: (a) that the terminating operator providing the Presentation Number service has the following responsibilities: (i) to have established and recorded the consent of the party to whom a connection would be made for their associated national dialling sequence to be used for that purpose; (ii) to have established (with another operator, if applicable) that the same associated national dialling sequence has been and remains allocated to the Presentation Number applicant; (iii) to have established the consent of the party to whom a connection would be made for their associated dialling sequence to be available for reverse searches made in the interests of good administration; (iv) to correctly datafill a Presentation Number; (b) that an operator who has allocated a party a dialling sequence as a Network Number and informed a terminating operator of that allocation shall, if requested by that terminating operator, for the purpose of facilitating a Presentation Number service, enter into an agreement with that operator to inform it if and when that allocation should cease. • Networks where customers receiving calls are contracted for those calls to a network providing additional services shall have satisfied paragraphs (i)-(iii) where the network has notified the terminating network providing additional services under the relevant agreement no later than a period equal to one billing cycle in advance of the start of a Presentation Number service on its network of the fact that the necessary consents referred to in (i) and (iii) must be obtained and that the terminating network must be notified should the associated national dialling sequence cease to be allocated to the Presentation Number applicant in accordance with paragraph (ii). • In the case of networks where customers receiving calls are contracted for those calls to a network providing additional services any such arrangements under paragraph (b) last above shall be subject to receipt of notification from the network providing additional services that 24
  • PNO-ISC/CP169 Issue2 19th December 2000 the associated dialling sequence has ceased to be allocated to the Presentation Number applicant. 8.2.3 Calls where COLR is not operational Rule COL-1 All COL information emerging from networks where COLR is not operational shall be classified ‘unavailable’. Rule COL-2 All COL information originating on any part of any network where COLR is not operational shall be classified ‘unavailable’. Rule COL-3 All COL information originating on parts of networks where customers have not been informed that COL will be returned unless they invoke the COLR supplementary service shall be classified ‘unavailable’. Note: Since Presentation Numbers cannot be classified ‘unavailable’, then Presentation Numbers shall not be sent in the above cases. 8.2.4 Calls where COLR is operational Rule COL-4 COL information originating on parts of networks where COLR is operational, and customers have been informed, shall be classified as follows: If COLR has been invoked, then COL information shall be classified as ‘withheld;’ If COLR has not been invoked, then the COL information shall be classified as ‘available’ Note: Networks where customers receiving calls are contracted for those calls to a service provider shall have satisfied the requirement to inform customers that COL will be returned if COLR is operational. The terminating network shall have informed the service provider no later than a period equal to two billing cycles in advance of: the start of COLP services or the start of the sending of COL for display or related services (whichever is the earlier,) of the fact that COL will be returned unless COLR has been invoked. 8.2.5 Verification of COL information supplied by the connected customer COL information may be supplied by the connected customer from ISDN terminating lines. The Terminating Network has a responsibility to verify that COL information supplied by the connected customer is valid for the particular connected customer. How this responsibility is discharged depends on whether a ‘Special Arrangement’ to forward user provided information without verification applies. 8.2.6 ‘Special Arrangements’ do not apply 25
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 Rule COL-5 Where a ‘Special Arrangement’ does not apply, the Terminating Network must ensure on a call by call basis that COL information either wholly or partly supplied by the connected customer’s equipment is valid for the particular connected customer. Where the COL information supplied by the connected customer is found to be invalid, the Terminating Network shall supply alternative information in accordance with the rules of this CoP. 8.2.7 ‘special Arrangements’ apply Rule COL-6 Where a ‘Special Arrangement’ applies, the customer must enter into an explicit agreement to ensure that the information they supply is valid. The Terminating Network’s responsibility to ensure the validity of the information is discharged by means of this explicit agreement, and the Terminating Network need not perform any call by call verification upon the COL information supplied by the customer’s equipment. 8.3 Responsibilities of the Originating Network It is the responsibility of the Originating Network to ensure that the classification of calls is respected in the delivery of COL information to the calling user. The following rules shall apply: Rule COL-7 An Originating Network that supports a COLP service and/or related services shall ensure that COL information shall be available at the calling customer’s access only if it is classified as ‘available’. In addition, any other service that allows the calling party to gain access to the connected line identification shall similarly be available only in relation to COL information with the ‘available’ classification. Rule COL-8 Where the Originating Network supports a COLP service the information delivered to the originating access must adhere to the following: Indicator at interconnect Information at access (Note 1) Withheld indicator, no COL Withheld information Unavailable indicator, no COL Unavailable information (Note 2) Available COL information Note 1: This CoP does not determine how the indicators should be displayed. Note 2: The indicator for ‘unavailable’ might be an empty data set. The crucial factor is that it can be distinguished in some way from the ‘withheld’ indicator. Rule COL-9 Where the Originating Network is not capable of supporting COLP or related services no action is required on the basis of the call classification. 26
  • PNO-ISC/CP169 Issue2 19th December 2000 8.4 Responsibilities of Transit Networks Rule COL-10 Except as allowed for by Rule COL-12 a Transit Network shall ensure that the connected user’s COL information and classification do not alter from the point of entry to the point of exit except where such alterations are part of a service offered by the Transit Network and explicitly requested by the connected party (eg Intelligent Network service). Rule COL-11 Where it is not technically possible to comply with Rule COL-10 the following shall apply: (a) if the integrity of the COL information cannot be maintained, but the classification can, then an ‘available’ classification shall be changed to ‘unavailable’ and other classifications shall remain unchanged. This shall result in a Presentation Number being discarded; (b) if the integrity of the classification cannot be maintained, the exit classification shall be ‘unavailable’. 8.5 Responsibilities of Networks providing additional services A network that is not the terminating network can also offer a COLR service, or other COL- related services, if it wishes. The method by which these services are offered is up to the network providing additional services. A networks offering such services takes on the responsibilities of a Terminating Network in respect of the classification of the COL information, if its customers activate this service. Such a scenario could apply where an intermediate network returns a personal number. Rule COL-12 A network offering additional COLR services, or other COL related services, must ensure that COL information on calls where its customers have activated these services is correctly classified, according to the Rules for Terminating Networks, upon handover to another operator. On calls to ISDN terminals, a network providing additional services supplying COL must offer per call blocking, or obey the per call blocking instructions received from the terminating network before it can return a COL. Equally, a network providing additional services which changes an ‘unavailable’ to ‘available’ can only do so if it offers the connected user a per call blocking code and the other requirements for Terminating Networks. 8.6 Calls passed to Networks which do not conform to this CoP The responsibility for ensuring the integrity of the COL information and classification lies with the Terminating Network and any Transit Networks from and via which that information is being 27
  • PNO-ISC CCRG CP(00)….. Issue2 19th December 2000 received. However, where these networks have declared that they are unable to meet the Rules outlined above, it is the responsibility of the network receiving the COL information to ensure that the information and classification defaults to values meeting the requirements of this CoP. 8.6.1 Calls passed to networks covered by the CoP Rule COL-13 If the network(s) from which COL and/or classification information is being received cannot, or do not, conform to the Rules set out above, the network receiving the COL information shall operate Rule COL-11 at the point of entry to determine the classification of the COL information. 8.6.2 Calls passed to networks not covered by the CoP Rule COL-14 Calls passed to networks not covered by this CoP (eg International calls) shall be treated by the network receiving the COL information as follows: (a) if an explicit indication is received that the connected party wishes that their COL should not be made available at the calling customer’s access then the COL information shall be classified as ‘withheld’; (b) otherwise, if COL information is available, then it shall be classified as ‘available’. 28