Software and Services exports growth
Export/Sells 2% 3% 5% 7% 10% 13%
2000 2002 2003 2004 2005 * 2006 *
Fuentes: Estudio JICA-CEPAL sobre Fuentes de Crecimiento Económico en Argentina: El caso de la industria de
software y servicios informáticos. Buenos Aires 2003. Estimaciones propias.
• Highly qualified human resources
• State-of-the-art telecommunications and
information technology infrastructure
• Leader in spanish-content products
• Argentina is in the same time zone as Eastern
• New laws for software industry development
• Highly competitive prices of products and
The rate of argentinean university
education is the highest of Sud América
University students graduated in the last five years
Argentina is in the
same time zone as
Multilocal Development Strategyl
• Distributed Clusters by regions
• Close to University Centers
• Public & private entrepreunners
The report TODAY’S TECHNOLOGICAL TRANSFORMATIONS
—CREATING THE NETWORK AGE from United Nations
Development Program point out Argentina as one of the
potential leaders of information era
Call Center Services
Argentina´s advantages as an option for remote operation of
contact centers worldwide also include:
• educational level, the number of languages
sponken and the cultural features of local agents
• world-class and experienced suppliers
• a wide range of services and multiple contact
channels (voice, chat, e-mail, Internet)
• favorable time zone
• Availability of qualified agents
Call Centers . Technology
• The local telecommunication networks have been
expanded and renewed during the last decade. All
network technologies are now digital with almost 15
million lines installed. This means 45 lines/100 people, the
largest operation in South America.
• At the same time the latest telephone technologies and
peripherals became available, including CRM and call
center management software resources.
• As a result of increased technological investment, state-of-
the-art technology and infrastracture worldwide is
available to local teleservice companies to provide voice,
e-mail, chat, VoIP, web collaboration and other
Call Centers . Services
• Call Center activities include a wide range of
services such as:
• Telesales - Customer Care & Service - Default
• Management - Polls - Interview Generation -
Subscriptions - Help
• Desk - Data Survey- Fundraising - Interactive
Internet Services and
• response to all sort of enquiries.
• More than 50.000 telephone operators are
Experience and Trends
• The expertise of most local providers include
more than 10-year world class services to
• As reported by the local newspapers, a number of
multinationals such as IBM, AOL, Marriott Hotels
and American Express have taken advantage of
the local scenario to base their Call Center
operations. Their telephone business operations
have been moved to Argentina based on local
service quality and costs. Thousands of
Argentines are now making telephone calls
abroad to offer business benefits.
• In the last decade, many venture capitals invested in the
velopment of Latin America scale dot.com companies
from Buenos Aires.
• Many of them have become regional e-enablers providing
services to European and American corporations. IT
marketing outsourcing services are a strong option no only
because IT industry in Argentina was developed during
.com golden years as the bigest in Latinamerica, but also
cause enterteinment and adverticing industry is a
traditional player global.
• Buenos Aires is a regional hub for retail and entertainment
Internet services and a potential global player for the
• Argentina presents a solid case for offshore software
development and maintenance outsourcing. The main
elements that support this statement are:
• Argentina boosts a large and well trained pool of software
engineers. Its infrastructure is the best in the region.
• Highest level of tertiary education in Latin America.
Leaders in mathematical development in Latin America.
• The country has become very cost competitive due to the
January 2002 peso devaluation.
• Latin America in general, and Argentina in particular have
geographical advantages to traditional Asian destinations.
• Its proximity to the US, and the fact that the time
difference is almost negligible, eliminates many of the
difficulties and hidden costs of offshore outsourcing.
Teams in the US and in Argentina can interact naturally
and frequently during the same working hours
• The three points raised above are fostering a very fast
revolution in Argentina’s software industry and it is
expected that the country will become an important player
in the offshore outsourcing business in the near future.
• Some organizations are already incorporating Argentina in
their lists of possible destinations for offshore outsourcing
• Additionally, many multinational corporations have opened
software factories in Argentina. Leading examples are
• Motorola, NEC, and IBM. And others are close to
announce the opening like Siemens and Oracle.
• Realizing the potential impact in the country´s
economy, the Argentine Government has
launched several initiatives to support the industry
and to make sure to comply with international
standars in terms of applicable laws such as
intellectual property protection. New software law
and 10 years strategic plan for the sector include
concrete benefits for software companies.
APEX AMÉRICA www.apexamerica.com
Apex America is an offshore Outsourcing
Contact Center, located in Argentina which
provides inbound contact center services to
companies in the United States. Apex
America delivers Customer Care services and
Help Desk services to Fortune 1000
companies shortening distances through
telecommunications and state of the art
technology set up for leveraging client's
operation and services.
Apex America will quickly achieve and
maintain service quality levels providing
excellence to your customers.
CAT TECHNOLOGIES DE ARGENTINA
CAT is a leading global provider of Business
Process Outsourcing in Customer Contact
Center. CAT provides world-class outsourcing
in Customer Care, Telemarketing, Help Desk,
Information Services, Database Management,
e-mail management and professional
services. CAT operates in Spanish, English,
Italian, French and Portuguese.
A professional team is ready to help you take
care of your most precious value: your
CLIENTING GROUP www.clienting.com.ar
Clienting Group S.A. (CG) is an Argentine
with 11 years of experience in the Call Center
Industry and more than 700 seats (in 4
countries) integrated to digital nets and with
the last generation equipment and software,
-Offshore Call Center / Contact Centers
Services: Taken and directed abroad, and
operated from Argentina.
-Consultancy Services: for setting up inhouse
Call Centers in companies interested in
operating from Argentina.
E-volution is a Business Technology firm that
provides end-to-end Internet operations
management outsourcing services to Fortune
500 companies. Our company develops and
manages online properties that help our
clients to develop profitable on line strategies.
Our processes are ISO 9001/2000 compliant,
certified by TUV, giving proof of our
commitment to excellence. Our
multidisciplinary team combines highly skilled
business professionals, IT architects and
multimedia graphic designers. Evolution has
offices in the US, Latin America and Europe
serving brands like A&E Mundo, Docker’s,
Levi’s, Microsoft, Peugeot, Sony, Universal
Music and Visa among others, delivering in
more than 10 languages to 25 countries.
Globant delivers world class offshore IT
outsourcing services. With a broad portfolio of
solutions, ranging from Internet Marketing,
Software Development, to Technical
Operations Outsourcing we have a special
focus in open source technologies. Our
experienced team of professionals can work
on site, perfectly integrated with our offshore
center based in Argentina.
We are constantly exploring new ways to
deliver better and faster than our competitors.
Your ideal partner for offshore software
development Hexacta is an IT consulting and
software development company. We provide
offshore development services to leading US
corporations from our software factory located
in Buenos Aires, Argentina. We offer the
traditional cost advantages and excellent
quality of the most prestigious offshore
vendors with the addition of our “time zone”
proximity that allows us to work hand in hand
with your team and ensure a successful
collaboration. Our technical team is qualified
both on Microsoft and J2EE based platforms.
We have been formally assessed al CMM
Level 3 in 2003, and expect to be assessed at
CMM level 4 later this year.
IDEA FACTORY www.idea-factory.net
Idea Factory Software is an organization oriented
towards providing software development to the
largest IT consumers in the world. Suppliers in our
sector can immediately recognize the
characteristics of our company and the
distinguishing characteristics of our resources,
from the moment they obtain qualified resources to
carry out projects for their own clients, and/or form
strategic alliances sustainable in the long term,
that allow for the improvement of the cost-benefit
relationship. Services: Idea Factory has defined
the following project classification: End-to-end
developments, Systems architecture, Development
of code components according to the design
Patagonia Technologies is a company based on
supplying advanced solutions that meet the
business needs of life´s daily challenges. We are
dedicated to the creation and the implementation
of Scientific- Technology applications for value
added Software Development using programming
languages of the fourth and fifth generation. Taking
advantage of Argentina´s highly qualified low cost
labor pool, we offer a worldclass
telecommunications infrastructure, that will position
any company to efficiently and cost- effectively
achieve the highest quality technological solution
for today´s demanding business cycle. We are
committed to uniting the Global Village by moving
technology out of the hands of the few and into the
minds of the many.