Your SlideShare is downloading. ×
0
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
By Manfred Kissling President Occidental Business Services
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

By Manfred Kissling President Occidental Business Services

535

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
535
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Objectives of presentation 1)Show current market situation 2)Why CR as a location 3)Whre does the opportunities lie 4) Elaborate on some financial numbers 5) Where to go next & how
  • Objectives of presentation 1)Show current market situation 2)Why CR as a location 3)Whre does the opportunities lie 4) Elaborate on some financial numbers 5) Where to go next & how
  • Initial Definitions
  • Initial Definitions
  • Initial Definitions
  • Transcript

    • 1. By Manfred Kissling President Occidental Business Services Outsource World New York October 2006 The Costa Rica Business Case
    • 2. Offshore Outsourcing & Costa Rica OBS
    • 3. Why COSTA RICA… The NEARSHORE Alternative
      • A Pro Business Focus
      • Stable political and business culture (Nobel Peace Price)
      • Reliable and trustworthy legal system
      • Western culture and values
      • Costa Rica’s track record in BPO & Call Center:
      • Business Environment
      • Very competitive economy (Global Competitiveness Index 2006)
      • CAFTA signatory
        • Guarantees market access on current conditions should the US start taking protectionist actions
        • Strengthens international legal framework to reduce corporate risk
        • Ratifies economic standards between USA and Costa Rica
        • Further increases assurance of Intellectual Rights
      • Fiscal Incentives
      Source: PWC, CINDE, PROCOMER
    • 4. Why COSTA RICA… The NEARSHORE Alternative
      • People
      • Availability of highly skilled labor force
      • Educated in bilingual skills: English and Spanish
      • Strong work ethic (labor law, workforce attitude)
      • Cost of Doing Business
      • Low labor costs – wages 40%-80% lower than U.S.
      • Very easy access: Direct daily flights from a number of cities in the US and Latin America (just 2 ½ hours from Miami)
      • Costa Rica standard time follows CST and MST = real time response
      • Infrastructure
      • Highly reliable telecom infrastructure (2 submarine cables on Caribbean and 1 on the Pacific)
      • World class tourist destination and Internationally ranked accommodations
      Source: PWC, CINDE, PROCOMER
    • 5. Offshore Outsourcing & Costa Rica OBS
    • 6. Company Bios *
      • Founded: 1999
      • Headquarters: Costa Rica, where it operates 2 sites.
      • Offices: All Central America and Dominican Republic
      • Sales 05 $1.2M. Budget 06 $2.3M
      • Headcount: 120 people
      * Combined Latin American and US market operations
    • 7. CUSTOMERS
    • 8. CORE SERVICES…
      • SALES & LOGISTICS Processes:
        • Sales Research and Outbound Telemarketing
        • Inbound Telemarketing and Logistics
        • Customer Support
      • OPERATIONS Processes:
        • Research, data collection and analysis
        • Analysis and conversion of data into processed information
        • Data entry and Forms processing
    • 9. © OBS-2004 - - Manfred Kissling President Occidental Business Services Phone: (800) 531-4055 Email: [email_address] Website: www.obsamericas.com T h a n k s !
    • 10. Costa Rica: +0hrs Egypt: +8hrs India: +11hrs
    • 11.  
    • 12.  
    • 13. POPULATION Age Structure by Gender
      • Population to July, 2006:
        • 4.33 million
        • 34.2% of population is 15 to 35 years old
      • Labor force 2005: 1.8 million
        • Unemployment, July 2005: 6.6%
        • Underemployment, July 2005: 8.4%
      • Universal Health Care and Education System
        • Pillars for the national stability
        • 6.5% of the GDP’s destiny is for education
    • 14. EDUCATION
      • Universal, free and compulsory education since 1870 (the first in Latin America)
      • Computer labs in 18% of the public schools and 82% of public high schools
      • English teaching in 38% of public schools and almost all of private schools
      • 92% of high school students will present graduate English test
    • 15. EDUCATIONAL INSTITUTIONS
      • Training centers
        • Technical High Schools (89)
        • University Foundations
        • INA: Free on-site technical training
        • CEFOF: Center for training trainers
        • CENFOTEC: Software training
      • Universities, 56 (52 private, 4 state)
        • Including HBS/INCAE ( #10 in the International MBA schools ranking according to The Wall Street Journal Guide to The Top Business Schools 2006 )

    ×