1186 Broadway Long Island, New York 11557 | 1-800-835-6907 ...Document Transcript
1186 Broadway Long Island, New York 11557 | 1-800-835-6907 x8225 | Fax (516) 295-7709
Ark Teleservices is a national teleservices corporation based in Long Island, New York & Boca Raton, Fl
with 14 years of experience in our industry. We provide service to large and small companies by
implementing telemarketing programs on a local and national level. Ark Teleservices works closely with
magazine publishers to conduct a variety of circulation related programs.
We began our call center with one computer and one phone. Thanks to hard work, effort and the
desire to do an excellent job for our clients, our call center and our business has grown
tremendously. Through the years one principle has always remained the same, our dedication to
quality and performance.
We employ a staff of professionally trained telemarketers and experienced supervisors to act as an
extension of the publisher. We work hard to present a positive image for your company by setting high
standards for customer service and professional ethics. Ark Teleservices relies on skilled sales people to
provide “quality” sales rather the traditional “numbers” type selling. Our #1 priority is giving you quality
results and service. “Our mission is to boost circulation, promote positive public relations and generate
profit for our clients”.
By developing a strong organization and system, Ark Teleservices has brought the cost of telemarketing
down. While other telemarketing companies continue to raise their rates, Ark Teleservices continues to
controls costs, keep fees low and underbid our competition. Ark Teleservices is committed to the
profitability of every account we manage.
We are a highly focused group of managers. We train our operators to achieve the maximum results for
our publishers. When we get a job we do it and complete it with quality and accuracy. Below are
highlights of how Ark TeleServices gets the job done.
• We monitor every other call to make sure that the interviewer is conducting the survey correctly.
• Our agents are polite, warm, and always have a smile in their voice. They are taught to develop
during the interview a warm relationship with the person being interviewed. The agent always
represents the publication.
• All our data is checked for accuracy. We are very proud of our IT department and the data that is
sent to the publisher. Data quality is always accurate and delivered to the publisher on time and in
the proper format.
• Once the interview is finished, it is reviewed by our quality control team. Again the information
must be perfect.
• We generate reports in real time and are able to supply to the publisher reports on the fly.
• Every publication and project is different and requires different scripting and different call times.
We are able to monitor interviews based on area code, zip code, and time zone.
• At Ark TeleServices the trade publication industry is our business. We are great at building
circulation "This is what we do best". So if you need to build your circulation and want to maximize
you subscription list, call us.
Facilities & Customer service Overview
Ark TeleServices employs 80 agents at its 6,000 sq. ft. facility in Long Island, NY.
Ark TeleServices’ call center utilizes state of the art computer telephony
integration (“CTI”) technology. All operators have CTI screen pops for faster
customer service and order entry. Screen pops is a system that takes incoming call and “pops” the correct
form on the computer screen. This system works in tandem with the Whisper Technology enabled by the
ACD. Currently, Ark Teleservices has the ability to handle and track over 60,000 orders a month with the
Fujitsu 9600 Switch.
Superior customer service is a critical component of Ark TeleService's overall current and future success.
The company has invested in and developed scalable, proprietary system, which provide the entire
necessary customer interface features. The following are the key elements of Ark TeleServices customer
CSR’s are able to track and enter all orders on CTI Screen pops
Online support real-time instant messaging
Ark TeleServices utilizes voice messaging in conjunction with renewal wrappers that help achieve an
increase of 8 to 12 percent on subscription renewals. This technology has been perfected by our IT
department and becomes part of the overall telemarketing campaign. It is cost effective and a strong
proven performer for the publishers we work with. Our NT systems are able to reach 50,000 – 100,000
subscribers in a 24 hour period for just pennies on the dollar. Once again Ark TeleServices is on the
cutting edge of technology. “We love this stuff!”
Visit our demonstration site at the following address, you’ll be impressed.
Advanstar Communications Primedia
New York Daily News Penton
Chicago Sun-Times Ziff Davis
CMP Key Publishing
Pet Age Magazine Corry Publishing
Outbound Lead Acquisition
"I'd like to thank you and your staff at Ark Teleservices for the great job you've been doing subscription
telemarketing for our family of Herald Community Newspaper. Because you act politely regardless of the
outcome of the solicitation. The very low level of subscriber complaints we have received is testimony to
the courtesy and professionalism of your staff. Thank you again."
• Mail Order Wizard
• Custom Designed On-Line Interactive
• Order Entry
• ASP-Driven SQL Database Access
• Professional Inbound PI-2000 System
• eShare Technologies On-Line Live
• Customer Service
• AnswerPlay Automated Voice Recording
For Outbound Telemarketing
• Fujitsu 9600 Series Switch
• Intellicenter Automated Call Monitoring &
• Intelligent Call Routing w/ Whisper
• Pentium IV Class Servers w/ RAID
• Pentium II Class Workstations w/
Windows Operating System
• Intelligent Login & Customer Service
• Representative Monitoring
• Sundial Technologies Predictive Dialer &
• Our primary vendor is Global Crossing
with backup services managed by
• Internet-Enabled Agents:
All CSRs have workstations that are web-
enabled with email and chat capabilities
through eShare technology.
Boca Raton Call Center
New York Call Center President
Kenneth Alovis 5499 N. Federal Highway Suite H
Vice President of Controlled Circulation Boca Raton, FL 33487
1184 Broadway T 1-561-994-6445
Long Island, NY 11557 F 1-561-994-9055
T 1-800-835-6907 x8215 firstname.lastname@example.org
Irina Ratner Project Administrator
Database Administrator 5499 N. Federal Highway Suite H
1184 Broadway Boca Raton, FL 33487
Long Island, NY 11557 T 1-561-994-6445
T 1-800-835-6907 x8241 F 1-561-994-9055
F 1-516-295-7709 email@example.com
Long Island, NY 11557
T 1-800-835-6907 x8225
FROM: ARK TELESERVICES PHONE: 516-295-3322 FAX: 516-295-7819
DATE: 11/26/2001 2:00 PM EMAIL: firstname.lastname@example.org
RE: CALLING COMPLETED Nov 7, 2001 – Nov 26, 2001
Client Summary of Project activity to Date
Client: Internet Telephony
Magazine Title: Internet Telephony Subscription
Billing Method: Hourly
Period Beginning: 07-Nov-01
Period Ending 21-Nov-01
Total records: 7830
FEE SUMMARY Original Subscriber Direct Req. 815
Replacement Subscriber 180
Cumulative Totals Yes - Refused Personal question 2
Internet Telephony Subscriptions 7830 Yes - No Fax Machine 1364
Total Time 00.00 Didn’t Want Magazine 582
Subscriptions per Hour 00.00 Left Co., No replacement 2
Cost per Subscription $0.00 Wrong Telephone Number 750
Call backs 440
•Cumulative Phoning Charges $0.00
Duplicate (to be used at later date) 962
*Excludes printing, faxing & shipping costs
Faxes sent (w/ Acct Number): 0 Total Subscribers 2361
Faxed received at Acct: 0 Total Interviews 2945
Fax Response Rate: 0.0% Total Names Used 4135
Response Rate 80.17%
Total FAX faxes sent: 2 Penetration Rate 60.21%