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1186 Broadway Long Island, New York 11557 | 1-800-835-6907 ... 1186 Broadway Long Island, New York 11557 | 1-800-835-6907 ... Document Transcript

  • 1186 Broadway Long Island, New York 11557 | 1-800-835-6907 x8225 | Fax (516) 295-7709 Ark Teleservices is a national teleservices corporation based in Long Island, New York & Boca Raton, Fl with 14 years of experience in our industry. We provide service to large and small companies by implementing telemarketing programs on a local and national level. Ark Teleservices works closely with magazine publishers to conduct a variety of circulation related programs. Mission Statement We began our call center with one computer and one phone. Thanks to hard work, effort and the desire to do an excellent job for our clients, our call center and our business has grown tremendously. Through the years one principle has always remained the same, our dedication to quality and performance. We employ a staff of professionally trained telemarketers and experienced supervisors to act as an extension of the publisher. We work hard to present a positive image for your company by setting high standards for customer service and professional ethics. Ark Teleservices relies on skilled sales people to provide “quality” sales rather the traditional “numbers” type selling. Our #1 priority is giving you quality results and service. “Our mission is to boost circulation, promote positive public relations and generate profit for our clients”. Our Commitment By developing a strong organization and system, Ark Teleservices has brought the cost of telemarketing down. While other telemarketing companies continue to raise their rates, Ark Teleservices continues to controls costs, keep fees low and underbid our competition. Ark Teleservices is committed to the profitability of every account we manage.
  • Quality control We are a highly focused group of managers. We train our operators to achieve the maximum results for our publishers. When we get a job we do it and complete it with quality and accuracy. Below are highlights of how Ark TeleServices gets the job done. • We monitor every other call to make sure that the interviewer is conducting the survey correctly. • Our agents are polite, warm, and always have a smile in their voice. They are taught to develop during the interview a warm relationship with the person being interviewed. The agent always represents the publication. • All our data is checked for accuracy. We are very proud of our IT department and the data that is sent to the publisher. Data quality is always accurate and delivered to the publisher on time and in the proper format. • Once the interview is finished, it is reviewed by our quality control team. Again the information must be perfect. • We generate reports in real time and are able to supply to the publisher reports on the fly. • Every publication and project is different and requires different scripting and different call times. We are able to monitor interviews based on area code, zip code, and time zone. • At Ark TeleServices the trade publication industry is our business. We are great at building circulation "This is what we do best". So if you need to build your circulation and want to maximize you subscription list, call us. Circulation Management Facilities & Customer service Overview Ark TeleServices employs 80 agents at its 6,000 sq. ft. facility in Long Island, NY. Ark TeleServices’ call center utilizes state of the art computer telephony integration (“CTI”) technology. All operators have CTI screen pops for faster customer service and order entry. Screen pops is a system that takes incoming call and “pops” the correct form on the computer screen. This system works in tandem with the Whisper Technology enabled by the ACD. Currently, Ark Teleservices has the ability to handle and track over 60,000 orders a month with the Fujitsu 9600 Switch. Superior customer service is a critical component of Ark TeleService's overall current and future success. The company has invested in and developed scalable, proprietary system, which provide the entire necessary customer interface features. The following are the key elements of Ark TeleServices customer service features: CSR’s are able to track and enter all orders on CTI Screen pops Online support real-time instant messaging Whisper technology
  • Voice Messaging Ark TeleServices utilizes voice messaging in conjunction with renewal wrappers that help achieve an increase of 8 to 12 percent on subscription renewals. This technology has been perfected by our IT department and becomes part of the overall telemarketing campaign. It is cost effective and a strong proven performer for the publishers we work with. Our NT systems are able to reach 50,000 – 100,000 subscribers in a 24 hour period for just pennies on the dollar. Once again Ark TeleServices is on the cutting edge of technology. “We love this stuff!” Visit our demonstration site at the following address, you’ll be impressed. http://www.arkteleservices.com/demonstration.html Clients List Advanstar Communications Primedia New York Daily News Penton
  • Chicago Sun-Times Ziff Davis CMP Key Publishing Pet Age Magazine Corry Publishing Jobson Outbound Lead Acquisition "I'd like to thank you and your staff at Ark Teleservices for the great job you've been doing subscription telemarketing for our family of Herald Community Newspaper. Because you act politely regardless of the outcome of the solicitation. The very low level of subscriber complaints we have received is testimony to the courtesy and professionalism of your staff. Thank you again."
  • Technology • Mail Order Wizard • Custom Designed On-Line Interactive • Order Entry • ASP-Driven SQL Database Access • Professional Inbound PI-2000 System • eShare Technologies On-Line Live • Customer Service • AnswerPlay Automated Voice Recording For Outbound Telemarketing • Fujitsu 9600 Series Switch • Intellicenter Automated Call Monitoring & Distribution • Intelligent Call Routing w/ Whisper Technology • Pentium IV Class Servers w/ RAID Redundancy • Pentium II Class Workstations w/ Windows Operating System • Intelligent Login & Customer Service • Representative Monitoring • Sundial Technologies Predictive Dialer & Servers • Our primary vendor is Global Crossing with backup services managed by CoVista. • Internet-Enabled Agents: All CSRs have workstations that are web- enabled with email and chat capabilities through eShare technology.
  • Contact Us Boca Raton Call Center Rick Alovis New York Call Center President Kenneth Alovis 5499 N. Federal Highway Suite H Vice President of Controlled Circulation Boca Raton, FL 33487 1184 Broadway T 1-561-994-6445 Long Island, NY 11557 F 1-561-994-9055 T 1-800-835-6907 x8215 ralovis@arkteleservices.com F 1-516-295-7709 kalovis@arkteleservices.com Sharon Greenburg Irina Ratner Project Administrator Database Administrator 5499 N. Federal Highway Suite H 1184 Broadway Boca Raton, FL 33487 Long Island, NY 11557 T 1-561-994-6445 T 1-800-835-6907 x8241 F 1-561-994-9055 F 1-516-295-7709 sgreenbury@arkteleservices.com iratner@arkteleservices.com Shahezad Contractor IT Administrator 1184 Broadway Long Island, NY 11557 T 1-800-835-6907 x8225 F 1-516-295-7709 scontractor@arkteleservices.com
  • Sample Report FROM: ARK TELESERVICES PHONE: 516-295-3322 FAX: 516-295-7819 DATE: 11/26/2001 2:00 PM EMAIL: info@arkteleservices.com RE: CALLING COMPLETED Nov 7, 2001 – Nov 26, 2001 Client Summary of Project activity to Date Client: Internet Telephony Magazine Title: Internet Telephony Subscription Cumulative Report Billing Method: Hourly Period Beginning: 07-Nov-01 Period Ending 21-Nov-01 Total records: 7830 Project Summary Disposition Quantity FEE SUMMARY Original Subscriber Direct Req. 815 Replacement Subscriber 180 Cumulative Totals Yes - Refused Personal question 2 Internet Telephony Subscriptions 7830 Yes - No Fax Machine 1364 Total Time 00.00 Didn’t Want Magazine 582 Subscriptions per Hour 00.00 Left Co., No replacement 2 Cost per Subscription $0.00 Wrong Telephone Number 750 Call backs 440 •Cumulative Phoning Charges $0.00 Duplicate (to be used at later date) 962 *Excludes printing, faxing & shipping costs Faxes sent (w/ Acct Number): 0 Total Subscribers 2361 Faxed received at Acct: 0 Total Interviews 2945 Fax Response Rate: 0.0% Total Names Used 4135 Response Rate 80.17% Total FAX faxes sent: 2 Penetration Rate 60.21%