How work really gets done

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+ Shawn Callahan 3 years ago
I was reminded by my friend, Les Posen, that I used a slide he sent me in this presentation. So I have added a note of thanks to this presentation, which I should have done in version 1.

In 2001 I worked for IBM in a small research centre called the Cynefin Centre for Organisational Complexity. One of the things we had developed was ways to collect and make sense of the stories people tell in the workplace. At this time IBM Europe was conducting a fairly traditional mission, vision, values exercise and to test our method we collected stories from staff that revealed the values in action. The two values that emerged were: Don’t buck the system, and Be true to your networks As we all know much of our work gets done via our informal networks rather than through formal channels. Even the formal channels are lubricated with social capital. The problem for managers is that these connections are difficult to see and therefore difficult to improve. As work gets more complex and things speed up this move to the informal is getting stronger. The problem for leaders attempting to improve the way works gets done is that these informal channels are largely invisible.

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How work really gets done - Presentation Transcript

How work really gets done by Shawn Callahan
“ Our YahooGroups site has gone!”
More jobs require tacit interaction Beardsley, Scott C., Bradford C. Johnson, and James M. Manyika. 2006. Competitive advantage from better interactions. The McKinsey Quarterly (2):53-63.
Performance is increasingly more unpredictable Beardsley, et. al (2006)
Abundance  Asia  Automation Pink, Daniel. 2005. A Whole New Mind . Sydney: Allen & Unwin.
Thanks to Les Posen for this slide
“ I haven't got the intellectual capacity or the time or energy to actually manufacture all these pieces of jigsaw, but I know where I can find them. I go and I see amazing science being done, I think, ‘Whoa, can we work together? Because that is one of the pieces of the jigsaw, I can see that it will fit and I can see I can help you with maybe a little bit of yours but you can help me with mine.’” Fiona Wood , Scientist and 2 005 Australian of the Year ABC Talking Heads http://www.abc.net.au/talkingheads/txt/s1711934.htm
Team  Community  Network C o l l a b o r a t i o n
Noticing… and enhancing
Changing social networks through Open Space
Awareness of Passion networks before meeting
Awareness of Passion networks after meeting
Preparing people to see a social network
People who help you solve difficult problems by site
Innovation consistently making small improvements
Noticing… and enhancing
> Design > Symphony > Empathy > Play > Story > Meaning > Relationships Pink, Daniel. 2005. A Whole New Mind . Sydney: Allen & Unwin.
Wenger, Etienne. 2005. Communities of Practice. In Knowledge Management Australia . Sydney.
I am a …
Thanks to Bob Sutton for crow picture