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Servitization continuum

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Servitization continuum

Servitization continuum

Published in: Engineering

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  • 1. Servi&za&on+con&nuum+–+a+view+of+the+customer5supplier+interface! This!is!a!helpful!model!to!understand!the!journey!for!transforming!a!manufacturing! business!into!a!service!organiza9on!–!it!also!helps!understand!service;partnerships!! Service!Innova9on!–!alignment!of!drivers!|!Dr!Shaun!West! Increasing!servi9za9on! Design! Manufacture! Deliver! Operate! Support! End!of!use! Suppliers! Customers! Interac9ons!transac9onal!with! some!peripheral!services! Product!+!service! delivery! Customiza9on!of! products!and!services! Products!and!services!! co;designed:!total!solu9ons! ‘Challenges!in!transforming!manufacturing!organiza9ons!into!product; service!providers’,!J!of!Manufacturing!technology!management,!Vol!21,! No!4,!2010,!pp449! hTps://dspace.lib.cranfield.ac.uk/bitstream/1826/5270/1/ Challenges_into_transforming_manufacturing_organisa9ons.pdf!