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PMS
 

PMS

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    PMS PMS Presentation Transcript

    • PROPERTY MANAGEMENT SYSTEM
      PREPARED BY:
      SHANTIMANI SATHWARA
      LECTURER, PCTE
    • TECHNOLOGY IN FRONT OFFICE
      Technology being the vital part in every sector, plays an important role in Hotel industry too.
      Hotel industry has become technology savvy to meet the needs of guest and hotel employee peers. The most commonly used technology systems in hotels are PMS (Property Management System) and CRS (Central Reservation System).
    • WHAT IS PROPERTY MANAGEMENT SYSTEM?
      PROPERTY MANAGEMENT SYSTEM IS A GENERIC TERM USED TO DESCRIBE APPLICATIONS OF COMPUTER HARDWRE AND SOFTWARE USED TO MANAGE A HOTEL.
    • Property Management System
    • Property Management System
    • NEEDS ANALYSIS FOR A PROPERTY MANAGEMENT SYSTEM IN A HOTEL
      TO EASE TELEPHONE SYSTEM
      THE AVAILABILITY OF ROOMS
      TO EASE RESERVATION PROCESSING
      THE DAILY OCCUPANCY STATUS
      TO EASE CHECK-IN & CHECK-OUT PROCEDURES
      GUEST PROFILE MAINTENANCE
      MAINTAIN CORPORATE/TRAVEL AGENTS RATES
      FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS
      COMPLAINT MONITORING
      TO EASE NIGHT AUDIT PROCESS
      F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST CHARGES.
      ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST ROOMS.
      HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.
    • PMS COMPONENT
      GROWTH AND FLEXIBILITY
      USER FRIENDLINESS
      OPERATING SYSTEM
      MULTI-USER
      REPORT GENERATOR
      STABILITY
    • COMMON SOFTWARE OPTIONS IN A PMS:
      FRONT DESK
      CHECK-IN
      ROOM STATUS
      POSTINGS TO GUEST ACCOUNTS
      GUEST CREDIT AUDIT
      ADVANCE DEPOSITS
      CASHIER
      RESERVATION
      ROOMS AVALABILITY
      YIELD MANAGEMENT
    • COMMON SOFTWARE OPTIONS IN A PMS:
      NIGHT AUDIT
      • ROOM AND TAX POSTINGS
      • VARIOUS OPERATIONAL REPORTS
      MARKETING AND SALES
      • CLIENT FILE
      • TRAVEL AGENT
      • DIRECT MAIL
      • MEETING ROOM INFORMATION
      • GUEST HISTORY
    • COMMON SOFTWARE OPTIONS IN A PMS:
      HOUSE KEEPING
      • ROOM STATUS
      • LOST AND FOUND
      • LAUNDRY CHARGES
      MAINTENANCE
      • WORK ORDERS
      HUMAN RESOURCES MANAGEMENT
      • PERSONNEL FILE
      • TIME AND ATTENDANCE
    • COMMON SOFTWARE OPTIONS IN A PMS:
      FOOD & BEVERAGE
      • POINT-OF-SALE
      • MENU PROFITABILITY
      • INVENTORY
      • RECEIPES
      ACCOUNTING
      • ACCOUNTS PAYABLE ACCOUNTS RECEIVEABLE
      • GENERAL LEDGER
      • PROFIT & LOSS ACCOUNTS
      • PAYROLL
      • BALANCE SHEET
    • COMMON SOFTWARE OPTIONS IN A PMS:
      CALL ACCOUNTING
      GUEST INFORMATION
      PHONE CALL POSTING
      SECURITY
      FIRE SAFETY RECORDS
      EMPLOYEE AND GUEST MOVEMENTS RECORD