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PMS

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Transcript

  • 1. PROPERTY MANAGEMENT SYSTEM
    PREPARED BY:
    SHANTIMANI SATHWARA
    LECTURER, PCTE
  • 2. TECHNOLOGY IN FRONT OFFICE
    Technology being the vital part in every sector, plays an important role in Hotel industry too.
    Hotel industry has become technology savvy to meet the needs of guest and hotel employee peers. The most commonly used technology systems in hotels are PMS (Property Management System) and CRS (Central Reservation System).
  • 3. WHAT IS PROPERTY MANAGEMENT SYSTEM?
    PROPERTY MANAGEMENT SYSTEM IS A GENERIC TERM USED TO DESCRIBE APPLICATIONS OF COMPUTER HARDWRE AND SOFTWARE USED TO MANAGE A HOTEL.
  • 4. Property Management System
  • 5. Property Management System
  • 6. NEEDS ANALYSIS FOR A PROPERTY MANAGEMENT SYSTEM IN A HOTEL
    TO EASE TELEPHONE SYSTEM
    THE AVAILABILITY OF ROOMS
    TO EASE RESERVATION PROCESSING
    THE DAILY OCCUPANCY STATUS
    TO EASE CHECK-IN & CHECK-OUT PROCEDURES
    GUEST PROFILE MAINTENANCE
    MAINTAIN CORPORATE/TRAVEL AGENTS RATES
    FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS
    COMPLAINT MONITORING
    TO EASE NIGHT AUDIT PROCESS
    F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST CHARGES.
    ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST ROOMS.
    HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.
  • 7. PMS COMPONENT
    GROWTH AND FLEXIBILITY
    USER FRIENDLINESS
    OPERATING SYSTEM
    MULTI-USER
    REPORT GENERATOR
    STABILITY
  • 8. COMMON SOFTWARE OPTIONS IN A PMS:
    FRONT DESK
    CHECK-IN
    ROOM STATUS
    POSTINGS TO GUEST ACCOUNTS
    GUEST CREDIT AUDIT
    ADVANCE DEPOSITS
    CASHIER
    RESERVATION
    ROOMS AVALABILITY
    YIELD MANAGEMENT
  • 9. COMMON SOFTWARE OPTIONS IN A PMS:
    NIGHT AUDIT
    • ROOM AND TAX POSTINGS
    • 10. VARIOUS OPERATIONAL REPORTS
    MARKETING AND SALES
  • COMMON SOFTWARE OPTIONS IN A PMS:
    HOUSE KEEPING
    • ROOM STATUS
    • 15. LOST AND FOUND
    • 16. LAUNDRY CHARGES
    MAINTENANCE
    • WORK ORDERS
    HUMAN RESOURCES MANAGEMENT
    • PERSONNEL FILE
    • 17. TIME AND ATTENDANCE
  • COMMON SOFTWARE OPTIONS IN A PMS:
    FOOD & BEVERAGE
    ACCOUNTING
    • ACCOUNTS PAYABLE ACCOUNTS RECEIVEABLE
    • 21. GENERAL LEDGER
    • 22. PROFIT & LOSS ACCOUNTS
    • 23. PAYROLL
    • 24. BALANCE SHEET
  • COMMON SOFTWARE OPTIONS IN A PMS:
    CALL ACCOUNTING
    GUEST INFORMATION
    PHONE CALL POSTING
    SECURITY
    FIRE SAFETY RECORDS
    EMPLOYEE AND GUEST MOVEMENTS RECORD