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How to Use HealthyCity.org for Service Referral & Planning
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How to Use HealthyCity.org for Service Referral & Planning

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These slides highlight the tools on HealthyCity.org that facilitate both service referral and service planning. The website helps you connect vulnerable populations to the resources they need by …

These slides highlight the tools on HealthyCity.org that facilitate both service referral and service planning. The website helps you connect vulnerable populations to the resources they need by providing the largest searchable and mappable online hub of health and human services in California. In addition to this comprehensive resource data, service providers and planners can access additional community data to identify gaps in services, as well as identify areas of need and opportunity to inform program planning. In this training you will learn how to:
- Facilitate case management: Help clients find services by searching the detailed health and human service database of 2-1-1s across the state (*available in 16 counties and counting).
- Inform service planning: Research information about your clients’ communities to enhance program focus and planning.
- Improve service planning and provision by adding your own data: Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.

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  • HC.org provides these people with data and technology to support their work within and on behalf of our communities. HC.org helps encourage data-driven planning and inform policy within sectors such as Education, Public Safety, Health, Public Health, Government, etc.
  • The next two slides show two major ‘types’ of data – point & thematic.
  • Viewing point and thematic data together enables you to get an initial picture of the distribution of resources, while understanding a particular characteristic about an area. For example, are there educational resources in areas with low educational attainment? Is there access to fresh food in areas with a high concentration of people with diabetes?
  • Fresno Food and shelterZIP code 93710
  • Pathways promotes awareness and coordination of resources, programs, and services that enable individuals and families to not just meet their basic needs for food, housing, and healthcare, but more importantly, to achieve economic security and wellbeing through education and job training and by adopting healthy lifestyles.The Pathways Program includes:• Research to determine what policies, programs, systems, and funding are in place to effectively prevent Californians from falling into poverty; meet the basic needs of those living in poverty; and provide populations at risk with pathways to economic self-sufficiency, wellbeing, and a dignified life.• A conference to facilitate networking and problem solving among service providers on relevant topics;• “Mini-events” throughout the year  targeted to specific audiences in the 21st Senate District; and• A website portal to serve as a centralized resource for information, services, and networking for stakeholders.
  • Transcript

    • 1. Information + action for social change
      How to Use HealthyCity.org for Service Referral and Direct Service Planning
    • 2. Healthy City is a project of…
      A public policy change organization rooted in the civil rights movement
    • 3. DIRECT TECHNICAL SUPPORT TO:
      • COMMUNITY ORGS
      • 4. FOUNDATIONS
      • 5. GOVERNMENT
      ONLINE MAPPING TECHNOLOGY
      www.HealthyCity.org
      COMMUNITY RESEARCH LAB
      Training community groups to lead and sustain action-oriented research & technology projects
      …is an information + action resource that unites rigorous research, community voices and innovative technologiesto solve the root causes of social inequity
    • 6. Partners
      Children’s Hospital Los Angeles
      Advancement Project
      USC School of Social Work
      2-1-1 LA County
      United Ways of California
      Children Now
      California Pan-Ethnic Health Network
      Ella Baker Center for Human Rights
      Prevention Institute
      The California Endowment
      Legal Services of No. Cal.
      California Rural Legal Assistance
      Sacramento Housing Alliance
      UC Davis – Center for Regional Change
      Community Services Planning Council
      United Way Bay Area
      Santa Clara Comm. Benefits Coalition
      Urban Strategies Council
      San Mateo Healthy Communities Collaborative
      Oakland Progressive Empowerment Network
      Contra Costa Crisis Center
      United Way of Fresno/2-1-1
      2-1-1 San Diego
      2-1-1 Monterey County
      2-1-1 San Bernardino
      Volunteer Center of Riverside County
      United Way Bay Area/Helplink
      Community Service Planning Council – 2-1-1 Sacramento
      UW Silicon Valley/Santa Clara
      Eden I & R – 211 Alameda
      Interface Children Family Services – 2-1-1 Ventura
      Volunteer Center of Sonoma County
    • 7.
    • 8. Case Manager
      Funder
      Service Provider
      HealthyCity.org
      Website
      Community Organizer
      Policy Advocate
      Researcher
      …to fuel social change and improve our communities
      Who Uses HealthyCity.org?
      Grant Writer
    • 9. Question for Participants
      What types of services might you include in your searches?
      (Type it in the question section)
    • 10. What’s on HealthyCity.org?
      Oh, the Data You’ll See!
    • 11. Types of Data on HealthyCity.org
      Services & Points
      Social Services & Nonprofits
      Hospitals and FQHCs
      Public & Private Schools
      Grocery Stores & WIC Vendors
      Alcohol Outlets & Toxic Sites
      And much more…
    • 12. Types of Data on HealthyCity.org
      Thematic
      Population Characteristics
      Civic Participation
      Employment, Income & Poverty
      Health Conditions, Diseases, Injuries and Deaths
      Crime & Public Safety
      Housing
      And much more…
    • 13. “Point” & “Thematic” Data
    • 14. Today you will learn how to:
      Help clients find services by searching the detailed health and human service database of 2-1-1s across the state.
      Research information about your community to enhance program focus and planning.
      Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.
    • 15.
    • 16. 1.
      Find a Service:
      You’re a case manager in Fresno looking for food and shelter options for a client.
      They live in ZIP code 93710
      You can save and share anything you create while logged in
      GET STARTED!
    • 17. *ZIP code 93710
    • 18. *Food & Shelter
    • 19. *Food & Shelter
    • 20. List the services ONLY within the area you’ve selected
      Browse through listings to look at service details
    • 21. You can get directions for your client
    • 22.
    • 23. SAVE this list for future reference
      PRINT list of services
      EMAIL a link to this list of services
    • 24.
    • 25. The link takes you back to your
      interactive list
    • 26. You can also
      view services on a map
      Contact 2-1-1 to update agency information
    • 27.
    • 28. Resource Guides Available:
      Click on
      • Service Categories
    • 29. Time to share…
      What types of services might you include in a search?
    • 30. Finding a Service
      Questions?
    • 31. 2.
      Research information about your community to enhance program focus and planning.
    • 32. For example…
      Senator Liu’s Pathways Program
      The Pathways program…
      Serves low-income communities and the working poor, among whom women with children are disproportionately represented. Target populations also include veterans, seniors, and foster, homeless, and other at-risk youth.
      Includes: research on the community, networking & problem-solving conference, events, website for centralized information
    • 33. 2. a.
      Research information about your community to enhance program focus and planning.
      Where are the target populations (e.g. veterans, low-income families) located in Senate District 21 (Carol Liu)?
    • 34. Click on Change to
      select your geography
    • 35.
    • 36.
    • 37. Click the +- buttons
      to add community data to your map
    • 38.
    • 39.
    • 40. Your first layer of data is listed here.
    • 41.
    • 42.
    • 43.
    • 44. ACTION 
      Recommend hosting a “mini -event” for Veterans in this area
      (or conducting outreach in this area)
    • 45. 2. b.
      Research information about your community to enhance program focus and planning.
      Where are employment assistance programs located in Senate District 21 (Carol Liu)?
    • 46.
    • 47.
    • 48.
    • 49.
    • 50.
    • 51.
    • 52. ACTION 
      Invite representatives from employment agencies to work a table at the Fall conference
    • 53. Research information about your community to enhance program focus and planning.
      Questions?
    • 54. You’ll need to register for
      or Log in to your account
      3.
      Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.
    • 55. For example…
      2-1-1 LA County
      2-1-1 LA County Caller Data
      In order to provide funders and other stakeholders with information about the number of residents that access the 2-1-1 helpline, and where these calls come from, 2-1-1 LA County uploaded their call center data.
    • 56.
    • 57. Click on Upload a Dataset
    • 58.
    • 59.
    • 60.
    • 61.
    • 62.
    • 63.
    • 64.
    • 65.
    • 66.
    • 67. Click the +- next to ANY thematic/indicator
      data category
    • 68.
    • 69.
    • 70.
    • 71.
    • 72.
    • 73.
    • 74.
    • 75.
    • 76. 2-1-1 LA County Call Volume & Families in Poverty
      2009
    • 77. Mapping your own data
      Questions?
    • 78. Learn about our data sources
    • 79.
    • 80.
    • 81.
    • 82.
    • 83. Help is Available:
      Click on
      • Healthy City User Guide
      or
      • FAQs
    • Thank You!

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