Twitter for Business

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Twitter for Business

  1. 1. January 23, 2013 Shannon Scanlan Business Services LibrarianArlington Heights Memorial Library
  2. 2. Why Social Media is Good for Business Social media is a constant source of ideas, resources and recommendations. Twitter is a tremendous tool for connecting and networking with users who share your interests, job skills, geographical area, business products etc... Twitter users can get instant results on what is being communicated about their business and products. Customers can go to Twitter for service and technical support. Social media updates are short and concise showing that you value your customer’s time.
  3. 3. What is Twitter?A social networking site for communicating and "micro blogging".Over 500 million registered users.Users “tweet" short messages of 140 characters or less.Users "follow" other users, once followed their tweets will appear on your homepage.Direct messages can be sent between users who are following each other. A good choice if a user would like to send a private message to someone instead of sharing it with everyone.The use of hashtags (#) allows people to find similar topics and tweets such as #Chicago or #WhiteSox.
  4. 4. Why, Who, WhenWho in your company will create content, respond, monitor?How much time will you commit to Twitter?Create a purpose for your business on Twitter. Marketing, hiring, brand recognition, community involvement, customer service, interaction with customers, thank yous, coupons...How will you build your community?  Invite customers you already have to check out your Twitter page.  Insert a link to Twitter in your email signature, on your website, marketing materials etc...
  5. 5. Jumping InSetting up an accountYour nameYour user name  Select a short, easy to remember Twitter name  Chose a name similar to your businessPasswordEmail addressTwitter will ask you to share email addresses with them so they can check to see which of your contacts are using Twitter (You can skip this step).You can then start tweeting, change your account settings, add a picture, personalize the background of your profile page and start following people.
  6. 6. Learn the Lingo@ include the @ symbol before a users Twitter name to mention them in a Tweet.RT stands for "retweet", use when retweeting another user’s content.d, include "d" in front of a users Twitter name to send them a direct message. # is a hashtag such as #Follow. Hashtags connect topics.
  7. 7. Locally Who is Using Twitter? Arlington Heights Memorial Library  @ahml Arlington Heights Chamber of Commerce  @Arl_Hts_Chamber The Arlington Heights Police Department  @ArlHtsPOLICE Arlington Cards  @Arlingtoncards Arlington Dog House  @ArlingtnDogHouse The Volunteer Center  @VolunteerInfo Arlington Park  @Arlington_Park Shannons Pet Sitting  @ShannonPetSit
  8. 8. Letting Your Customers Know Via email and icons on your website:
  9. 9. Company Customer Service/SupportAccount A business can create a customer service Twitter account to address questions, product support, compliments, complaints etc...
  10. 10. Job Postings
  11. 11. Spreading the WordThank You’sGet the Word OutHot Topics
  12. 12. What People are Saying about You
  13. 13. Giveaways and Coupons
  14. 14. Combine with Foursquare(a location based service)
  15. 15. Tools for making it easierBuffer Manage multiple accounts, track analyticsHootsuite  Monitor social media accounts, schedule messages and moreTweetdeck View and manage Twitter accounts as well as other social media sites such as Facebook and Linkedin
  16. 16. HootsuiteA browser based tool that allows registered users to publish to Twitter, Facebook, Linkedin, MySpace, Foursquare and WordpressApps for iPhone and Android phonesIncludes a URL shortenerIn use since December 2008You can access your Hootsuite account from any computer with an internet browser
  17. 17. TweetdeckA desktop application for use with Twitter, FacebookUsers view updates in customizable columnsiPhone and iPad versionsIn use since July 2008
  18. 18. Articles of Interest3 Tools to Simplify Your Social Media Marketing http://www.socialmediaexaminer.com/3-social-media- management-tools/26 Tips for Managing a Social Media Community http://www.socialmediaexaminer.com/social-media- community-management/7 Tips for Better Social Media Time Management http://www.business2community.com/social-media/7- tips-for-better-social-media-time-management- 0344056

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