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Succor's MyMedCloud& MyMedBackup

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Our proprietary Cloud Computing and Back-up Solutions Presentation

Our proprietary Cloud Computing and Back-up Solutions Presentation

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  • Some specifics about Online Backup.
  • Some specifics about Online Backup.
  • Some specifics about Online Backup.
  • Easy to manage, set it and forget it.
  • Disaster Recovery. From small disasters such as a deleted or corrupted files, loss of hard drive, fire, etc…
  • Your advantage. Local and trusted. Family owned. Service Oriented. Not just a price comparison.
  • Primarily a business application, but compare to thumb drive or external hard drive for backup. Where is it kept? How safe is it? A disaster effecting the home will most likely effect their backup as well if using these mediums.
  • How it works. Questions to determine what the best fit is for your customer.
  • How it works. It’s simple, easy to use, and secure.
  • Some examples of questions
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • Ease of Use. Intuitive and integrated with Outlook and Outlook Web Access, archiving, searching and retrieval of messages are easy for all users. The same password can be used for accessing both email and the archive.Reduce IT costs. Simple to use, each person can manage their own email archive.Not Just For Email. Archive all Outlook content including calendar, tasks, contacts and notes. Maintain your Outlook folder hierarchy and organizational structure.Protect Your Business. Comply with government regulations, add protection and minimize discovery costs.
  • Ease of Use. Intuitive and integrated with Outlook and Outlook Web Access, archiving, searching and retrieval of messages are easy for all users. The same password can be used for accessing both email and the archive.Reduce IT costs. Simple to use, each person can manage their own email archive.Not Just For Email. Archive all Outlook content including calendar, tasks, contacts and notes. Maintain your Outlook folder hierarchy and organizational structure.Protect Your Business. Comply with government regulations, add protection and minimize discovery costs.
  • How it works.
  • How it works.
  • How it works.
  • How it works.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • How it works.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • How it works.
  • How it works.
  • Who we are. Long record of providing solutions.
  • How it works.
  • How it works.
  • Who we are. Long record of providing solutions.
  • Who we are. Long record of providing solutions.
  • How it works.
  • How it works.
  • Ease of Use. Intuitive and integrated with Outlook and Outlook Web Access, archiving, searching and retrieval of messages are easy for all users. The same password can be used for accessing both email and the archive.Reduce IT costs. Simple to use, each person can manage their own email archive.Not Just For Email. Archive all Outlook content including calendar, tasks, contacts and notes. Maintain your Outlook folder hierarchy and organizational structure.Protect Your Business. Comply with government regulations, add protection and minimize discovery costs.
  • Transcript

    • 1. Succor Consulting Group Product Training - Part 1 & 2
    • 2. Cloud Suite Business Class Email Mobility Archiving Solutions File Microsoft Transfer SharePoint Online Cloud Backup Servers Web Hosting
    • 3. DefinitionsCompression – reduction in size of data (50-60%) to save space or transmission time.DeDuplication/Data reduction – Only incremental changes for files already backed up. Saves timeand space.Encryption – Data converted to a form where unauthorized persons cannot use it. Decrypted back tooriginal form by authorized person with an encryption key. Applies to data in transfer and on theserver.AES– Advanced Encryption Standard, highly secure encryption protocol, used by the US Government,128 & 256 bit encryption is available as well.Vault – secure location in My Medbackup environment where customer backed up is storedHot backup – Ability to backup files when in use. A feature available on Windows servers &workstations.Retention – Policy, restore backups 30 days by default, restore all files 30 days after you remove fromBackup Set or delete from your computer. You can configure this from 1 to 1000 days.
    • 4. Online BackupOnline OffsiteProducts built around the idea that A backup solution provides no valueyour medical establishment should at all if it can not provide you with thebe able to easily protect vital data! necessary audit trail you need!Remote EmailHIPAA Compliance-driven products Healthcare Organizations can simplify thehelp you protect data while enterprise and archival data can be movedeliminating the use of outdated off production servers.technologies. ManagedInternet By automating backups, the most commonNow Healthcare Organizations can avenues for human error in the backupminimize the amount of data housed process are cut off!on site and not incur any capitalexpenditures! One-Physician Practice Even if you are operating a practice by yourself, we have a solution for you.
    • 5. Customer BenefitsSecurity of a safety deposit box & convenience ofa file cabinet Simple and safe Be secure Flexibility & Agility Maximize IT staff & resources Cost efficient Data center security
    • 6. Qualifying QuestionsBuying Motives QuestionsDesire for Gain What is your current backup solution today and how much effort and time does it take to use/work?Fear of Loss What impact does downtime or data loss have on the business?Comfort & Convenience How important is it for employees to be self-reliant for critical business application?Security & Protection How secure is the data on your PCs/laptops if they are lost/stolen?Pride of Ownership How do you feel about having Enterprise quality software at a low and predictable cost?Satisfaction of Emotion What would being prepared for disasters of all sizes and types do for your business?
    • 7. Competition My MedCloud MozyPro Iron Mountain Carbonite On-Premise Tape Backup Online Backup (Intermedia, Apptix, Connected (Workstation) Backup Software Comcast) & LiveVault (Server) (mindSHIFT/123together) (Disk)End User Self-Service, Ease of UseScheduling,Filtering, FlexibilityVersioning & Choiceof files to recoverWorkstations –Windows & Mac OSX, LinuxServers – Windows Windows Only& LinuxDatabase &applicationssupport (SQLServer, mySQL,Exchange)PersonalizedService & Support
    • 8. Comparison: Tape Backup Tape Backup Online Backup & Email ArchivingPrice & Cost Expensive! Pay for the server, updates, Monthly cost per userStructure maintenance, tape media, IT time and Predictable support . High cost of failure. FlexibleBackup process IT required to backup to a recovery server Automatic No Self-Service by the employees Fits Users work style No copies of email deleted btw backups No IT intervention required No issues with tape mediaRestore process Recovery server not accessible outside of User Self Service IT, Time consuming, recovery and No IT help required production servers must be in sync FastReview Time consuming Instant Must review in native application, searched, often printed.Storage Tapes, Recovery server, Tapes prone to Secure and Redundant failure, aging Datacenter Environment Labeling/Organization can take time Best in class infrastructureRisk of Failure High Minimal Tape/Media Failure Loss of tapes
    • 9. Key Checklist ItemsVariation/Option/Gotchas that may come up For ConsiderationUsage Scenarios Who are the end users? Are they all on premise or ever off-premise? Do any users use laptops?Administrator Information The account the customer uses for day to day administration of Online BackupStorage requirements What amount of space is required? Is this uniform for all workstations or servers?Data storage amount and initial backup Initial backups can be time consuming due to network connection. Prioritize what data goes first and create a task for each set of data to go up in smaller pieces.Operating System Windows or Linux Server Windows or Mac OS X Workstation
    • 10. My Medbackup Online BackupSell My Medbackup Online Backup for Servers with every Cloud Server30% of data loss is the result of human error • A buggy application corrupting a database • Someone accidentally deleting key files or database My Medbackup can’t prevent thatData backed up to a separate geographically diverse location from where the Cloud Serveris locatedFully supports Windows and Linux Servers including SQL Server, MySQL databases
    • 11. Key Points• The value is in the ease of which a person or business can backup & recover on their own• Customers benefit from both convenience and security vs. having to choose between the two• Weigh the cost of lost data in terms of productivity, time to market, regulatory compliance, brand name• Flexibility in storage size and platform support allows Online Backup to be a single backup solution for many companies
    • 12. Objection HandlingObjection How to Counter My MedCloud Solution“We already back our data up ourselves” How are they doing this today? My Medbackup Online Backup How important is having data a secure offsite location? How important is employee self-service? See comparison with tape backup“New software isn’t in our budget.” •Pay-as-you-go at a predictable cost My Medbackup Online Backup •Minimize upfront costs •Spread affordable and predictable payments over time“I barely have time to manage and maintain •Users can easily backup and restore w/o IT support •Online easy to use interfacethe IT systems I have now.” •No new hardware or software needed • Flexible options on workstations and •No need to purchase and manage tape backup servers supported •Re-focus IT Resources to other projects“This will cost us too much” •What does it cost to do this yourself? •Minimal upfront costs •How much does it cost your business when employees lose critical •No Hardware or Software Purchase files or data and have to start over? •Pay only for the users and the services •What would backing up your important data and files offsite do for they need today with ability to grow for your business? tomorrow •What happens to your business if you lose your database? •We vet the hardware and software so •How many help desk calls do you get per week/month/year for file you don’t have to recovery? •Not only files, but databases (MySQL, SQL Server, Exchange Server) can be backed up and recovered.“Will our data be secure?” •One to one relationship with the vault and the client workstation or •Datacenter and Network security server •Redundant systems, power, •Encryption key ensures that the customer is the only one who can environment decrypt and access the files •Professional and vetted staff •Data encrypted with AES 256 bit encryption in motion and on the • SAS 70 Certification in progress server •Physical, network security in our data center
    • 13. Exchange Email
    • 14. Definitions – Business Class EmailMailbox – Individual space/portion of a mail serverBusiness Email – Richer Email platform such as Microsoft Exchange, Lotus NotesSMTP – Simple Mail Transfer Protocol, standard for email transmission across IP networksPOP3 – Post Office Protocol v.3, basic email protocol commonly used by most ISPs, deleted from server oncereceivedIMAP – Email protocol that allows mail to be stored on the server while used on the clientWeb Mail – Email accessed via web browser such as Hotmail, GMailOutlook – Microsoft Rich Email Client, Windows and WebOWA – Outlook Web Access, web-browser based email client for Hosted Exchange, includes most corefunctionality as in the Outlook ClientOWA Premium – Rich version of OWA with most features of Outlook client, IE and Windows onlyOWA Light – OWA for non-Windows/IE users, MacOS X, screen readers. Lighter weight and less functionalityEntourage – Microsoft Exchange/Email Client for MacOS X, often included with Microsoft Office for theMacintosh
    • 15. Definitions - MobilityBES (BlackBerry Enterprise Server) – Infrastructure to tie in BlackBerry Devices with ExchangeRIM (Research in Motion) – Company that owns BlackBerryActiveSync – Microsoft protocol for connecting mobile devices to Exchange serversiOS – Operating system for Apple iPhone, iPadWindows Phone – Microsoft operating system for smart phonesAndroid – Google operating system for smart phones & tablets
    • 16. Customer Benefits – Business Class Email Stay organized & be productive Microsoft Exchange & Outlook  Calendars  Tasks lists  Contacts Access anywhere  Desktop, Web, PC, Mac Enterprise quality Small business price No capital investment Reduced OPEX Costs Predictable Costs Datacenter Security & Redundancy
    • 17. Customer Benefits - Mobility Expand your business Gain more time Stay organized & connected anywhere BlackBerry, iPhone, iPad, Windows Phone  Email, Calendar, Contacts from any phone
    • 18. Email Archiving
    • 19. Email Archiving Protect the medical establishment Ease of Use Reduce IT Costs Not Just for Email  Archive calendar, tasks, contacts, notes  Use Outlook folder hierarchy
    • 20. Did you know...HIPAA covered entities are required to retain a wide range of documentationregarding their compliance with the regulation.In general, documentation must be retained for six years from the date of itscreation, or the date of last effect, whichever is later (though some statesmandate longer retention periods).Documentation that must be retained includes: - Policy or procedural documentation: Including notices of privacy practices,consents, authorizations and other standard forms- Patient requests: Such as requests for access, amendment or accountings of PHIdisclosures- Complaints: Documentation related to the handling of patient and/or HCOemployee complaints- Training: Including processes for and content of workforce training.An increasing number of email messages sent or received by HCOs could fall intothese categories, and in some cases, may only exist in email (for example, patientrequests sent via email). In a recent Proofpoint survey of large healthcareorganizations, 68% of respondents cited, ensuring the confidentiality andprotection of private healthcare information as a top concern driving the need toarchive email in their organizations. HCOs should look for email security solutionsthat also include an email archiving component.
    • 21. Competition My MedCloud Other Hosting Large Online Providers Lotus Notes (On- Hosted Exchange Providers (Microsoft, Google) Premise Incumbent)Outlook Client for Rich All in one package via the Web or All in one package via the Outlook Web Access Only Not included, limited to noFeatures: E-mail, contacts, on the Desktop and license for full Web or on the Desktop and Full Outlook Client supported, support for earlier versions.calendar, and tasks Outlook Client included license for full Outlook Client not included retails for $139.99 Existing user experience included poor.Collaboration Features Shared documents Calendars, e- Shared documents Limited shared functionality with Limited depending on mail, and contacts Calendars, e-mail, and OWA version contactsData Protection Available Available – Functionality and Available – Archiving usability Not usually in on-premise•Redundant & Secure usability of Email Archiving limited deployments, hardware may vary environment and software•Near real time system often out of datebackup•Anti-Virus, Anti-SPAM•Email ArchivingOn-the-go access Real-time synchronization with Available Available Microsoft: Limited contacts, calendar, e-mail, tasks, BlackBerry integration unless and documents customer has full BES server on- premisePersonalized Service and Included Varies by provider Included, but not personalized If maintenance is currentSupport including LivePhone
    • 22. Microsoft Exchange vs. POP & Web Mail My MedCloud Hosted Email Hosted Exchange POP Mail Web Mail All in one package via the Web or on None— email downloaded to client E-mail, calendar, contacts, Web the Desktop on the desktop. Calendar, contacts, access onlyE-mail, contacts, calendar, and tasks tasks not available or may be sold(with anywhere access) separately Shared documents, calendars, e-mail, None NoneCollaboration Features and contacts Email stored on redundant servers in Limited Limited Data Protection and Privacy secured data center location. NearData Protection real time system backup. Anti-Virus, Anti-SPAM Real-time synchronization with Synchronization with mobile phone Synchronize with mobile phone for e- contacts, calendar, e-mail, tasks, and for e-mail only mail—not contacts, calendar, or tasksOn-the-go access documents Junk Mail filtering, single view, Limited to None Limited and require web access only Search, Manage daily priorities,Productivity Easier organization of information, Offline availability with redundancy
    • 23. Key Check List ItemsVariation/Option/Gotchas that may come up For ConsiderationUsage Scenarios Who are the end users? Are they all on premise or ever off-premise? Do any users require just having Outlook Web Access?Migration of Existing Email Where is their incumbent email? How many users and what do they want to carry forward? Which email platform? What about DNS and • Gotchas forwarding? Work with Operations to develop a migration planMacOS• Workstations X Use case differences How many if any users need MacOS X support ? See our documents for MacOS X system • Optional Add On/Complimentary requirements. Not all our products support ProductsMobility requirements MacOS X currently Does anyone need connectivity for a BlackBerry, iPhone, iPad, Droid, Windows Phone?Storage requirements What amount of space is required? Is this uniform for all users?What about retention of Email? Access to old Consider whether our Email Archiving is neededemail for discovery, regulatory compliance?Are there files too large or sensitive for email? Is Consider adding on Skoot for those users whoour attachment size of 50MB too small? fall into this category
    • 24. Key Points• World Class Software in use by Large Enterprises, Clinics and Hospitals for an affordable price• Opportunity for improved availability and security in our hosted environment• ROI of Hosted vs. On-Premise is critical • No capital investment • Predictable Costs • Re-purpose• My MedCloud Business Class Email & Messaging is agile enough for companies of all sizes and types• My MedCloud Service offers personalized technical support and client services via phone or email
    • 25. Minimum Requirements• Broadband Internet Connection (DSL or higher)• Windows PC/Laptop with Pentium III and Windows XP Service Pack 3 or higher, current web browser (Internet Explorer works best with Microsoft products)• MacOS X Desktop/Laptop – MacOS X v10.6• BlackBerry, iPhone, iPad, Android with data plan
    • 26. SharePoint
    • 27. Customer Application Collaboration & Document Management On-premiseEmail Files SharePoint Uses •Document Storage •Document Management •File Sharing User Workstation •Calendar •Intranet On-Premise USB Drive File Server
    • 28. DefinitionsSharePoint Foundation – Windows SharePoint Services, foundation version with Collaboration &Document management. Used as part of Succor Consulting Cloud-Hosted Services PlatformSharePoint Enterprise – Microsoft Office SharePoint Server, full SharePoint capabilities including whatis in Foundation plus Portals, Enterprise Content Management, Business Process & Forms, EnterpriseSearch, Business Intelligence. Only available on a Managed or Cloud Server.SharePoint Designer 2007 – Free program from Microsoft for creating, editing SharePoint templatesSite – Pages for individual departments or teams for pages, document libraries etc… Can also be subsites of the main company siteDocument Library – Area/Folder Created to store documents and manage themLists – Pages within a site containing information such as contacts, useful links and other informationin list form
    • 29. Customer Benefits Be productive, be safe Empower teams Brainstorm & create Company intranet
    • 30. CompetitionTypes of Competitors My MedCloud Other Hosting Large Online Providers On-Premise Hosted SharePoint Providers (Microsoft, Google) SharePointServer Uptimein clusters in state of the art data center Ifone server fails – another takes over,keeping SharePoint up and running.Separate network and location providesfail-over for customersData storage and back upmaintains a data center equipped forredundancy and failoverBackups are performed regularly and storedsecurelySecurityperforms automatic patches and securityupdates.Anti-virus/Anti-SPAM protection regularlyupdatedPersonalized Service and Support includingLive PhoneInfrastructureadvanced data centers provide highavailability, reliability and support
    • 31. Foundation vs. Enterprise Item Foundation EnterprisePricing Model Per Site Per Cloud or Managed Server and Software used including Microsoft SQL ServerStorage Space Space per site Space per serverSSL-HTTPS Available AvailableSPAM & Anti-Virus FiltersCollaboration & DocumentManagementPortalsEnterprise ContentManagementEnterprise SearchBusiness IntelligenceBusiness Process & Forms
    • 32. Cloud Servers
    • 33. Customer ApplicationOn-Premise Servers • Web Server • Application Server • Email Server • SharePoint • Database • File Server • Disaster Recovery
    • 34. DefinitionsCloud Server, Virtual Server, Virtual Private Server, Virtual Dedicated Server•Runs in software physical computer as other customers•Functionally equivalent to a separate physical computer•Dedicated to the individual customers needs•Privacy of a separate physical computer•Configured to run as a server computer•Each virtual server can run its own full-fledged OS and can be independently rebooted-Wikipedia definition of Virtual Private Server
    • 35. DefinitionsDedicated Server – physical server that is in use only for a specific customerRemote Desktop Protocol (RDP) - Provides access to administer Windows Cloud ServersSecure Shell (SSH) – Secure protocol , provides administrative access to Linux Cloud ServersApache – Open Source Web Server used on Linux ServersSQL – Microsoft SQL Server DatabasemySQL – Open Source database commonly used on Linux serversPHP – Web application platformLAMP – Linux, Apache, MySQL, PHP , acronym to refer to common web platform on Linux servers
    • 36. Customer Benefits Platform and application choice Cloud Servers Augment existing IT staff Focus on core business Maximize server utilization Support regulatory compliance Business continuity for key applications Flexibility High quality software No capital investment Reduced OPEX Costs Predictable Costs Datacenter Security & Redundancy
    • 37. Equipment Configuration•Windows 2008 or 2003 or Red Hat or CentOS Linux Operating System•Packages for vCPU, RAM, Storage, Bandwidth•Multi-route Internet connectivity enables performance and reliability for application use•No capital investment required, no hardware to manage•High level of monitoring for physical, network and data security•Professional IT staff available for repair and IT on Call•Refocus IT Staff & Resources to strategic initiatives
    • 38. Equipment Configuration CentralizedManagement Host 1 Host 2 New 10G network backbone between Hosts servers and NAS
    • 39. Comparison with Dedicated Servers Cloud Servers Managed ServersDeployment Time 1 -2 Days ~30 DaysRedundancy No single point of failure Single server is single point of failureOS choice Windows or Linux Windows or LinuxSystem or Root Access Yes YesSecurity – Data and server Yes Yesaccess limited to authorizedusersAccess to server Remote Desktop or Secure Remote Desktop or Secure Shell ShellDedicated Performance Yes YesUpgrade – processor, storage, Quick Time based on hardwareRAM availabilityLarge Database – 100GB or Not recommended Best solutionmore
    • 40. Standard Applications Microsoft SharePoint Enterprise Microsoft SQL Server Web Servers – Microsoft IIS or Apache MySQLStandard Applications Management• Installation onto managed servers• Application monitoring – Is it up or down?
    • 41. My MedCloud Online BackupSell My MedCloud Online Backup for Servers with every Cloud Server30% of data loss is the result of human error • An buggy application corrupting a database • Someone accidentally deleting key files or database • My MedCloud can’t prevent thatData backed up to a separate geographically diverse location from where the Cloud Serveris locatedFully supports Windows and Linux Servers including SQL Server, MySQL databases
    • 42. Competition My MedCloud Other Hosting Managed Hosting Large Cloud On Premise Servers Cloud Servers Providers Providers Providers i.e.: Microsoft Azure, Amazon Web ServicesChoice of platformand applications(Windows or Linux)Option for In house staff onlygeographicallydiverse data backupFlexibility ofcustomizedenvironment –System/Root LevelAccessPersonalizedService andSupport includingLive Phone *Bandwidth included with My MedCloud Cloud Servers
    • 43. Implementation ProcessStandard Intervals Processing TimeSales & Order Verification 1 DayApproval & Order Entry 1 DayDeployment of Cloud Server, 1-2 DaysSetup Server and OperatingSystemBilling 1 Day
    • 44. Key Check List ItemsVariation/Option/Gotchas that may come up For ConsiderationUsage Scenarios Who are the end users? Where are they located? What level of access is needed and by whom?Application(s) and Databases What applications do they require? What is needed to support them on the back end such as Databases? Make sure the necessary • Gotchas hardware and architecture design requirements are accounted for up front. What • Use case differences is the present and anticipated size of the database?Security • Optional Add On/Complimentary Requirements Understand regulatory and securityAvailability Products requirements, firewalls What level of failover is needed for the applications and/or databases?Hardware & OS requirements What amount of space is required?Escalation Policy Do/how they want us to intervene if there is an issue.Patch Management Do they want to do it on their own or have us do it? Auto update for Windows?
    • 45. Key Selling Points Personalized Service & Support. How important is talking to a live person for help? My MedCloud Redundant Environment, Carrier Grade Architecture, secure location Flexible options for hardware, storage, software Cost-Effective: Pay only for what you need and when you need it My MedBackup Online Backup provides geographically diverse data backup & recovery
    • 46. Large File Transfer Skoot
    • 47. Customer Application File Transfer & Sharing Physical Shipping •Collaboration •File Sharing FTP •File Transfer •Large Files USB Drive DVDEmail Won’t SendLarge Files
    • 48. DefinitionsHTTP – Hyper Text Transfer Protocol, standard profile for sending information over the internet.Used by all components of Skoot.FTP – File Transfer Protocol, standard method for transferring files across the internet. Requiresclient and servers to be configured and managed.Workspace – Folder, area for multiple people to share filesMember- Term for a Skoot user.Windows Explorer – Standard user interface in Microsoft Windows for viewing and accessing files viafolders, icons or detailed views
    • 49. Customer BenefitsIdeal for files too big or sensitive to send via email Save money & time Easy to use Business agility Better collaboration
    • 50. Competition My MedCloud FTP Protocol Online File Physical Skoot Products Sharing Shipping & (YouSendIt, Media DropBox)Self-Service, Ease of UseAd-hoc WorkspacesTransfer and Share Fileswith External usersquicklyFirewall and SecurityPolicy FriendlyTransfer Large FilesDrag and DropReliability
    • 51. Variations/OptionsVariation/Option/Gotchas that may come up For ConsiderationUsage Scenarios Who are the end users? What amount of storage will they needAdd on to Email Consider offering Skoot to Business Email customers as the tool to handle large file attachmentsMacOS X Workstations Skoot does have a MacOS X Client so be sure to know many need thisStorage requirements What amount of space is required? Is this uniform for all users?
    • 52. Key Points• Skoot is a very agile product that can be a nice add on to Email• Numerous competitors, but we can easily differentiate• Remember the cost savings vs. all other forms of file transfer and sharing• Always offer Skoot to customers who need to transfer/share large files such as media, marketing, engineering, design, finance• Look for opportunities within a company at the departmental level i.e.: Marketing Communications
    • 53. Q&A