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Business Process and Social Media Integration
 

Business Process and Social Media Integration

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Methodology to integrate Social Media into an organizations Business Processes.

Methodology to integrate Social Media into an organizations Business Processes.

Blog Post:
http://www.shakercherukuri.com/2012/07/process-improvement-solutions-inc.html

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    Business Process and Social Media Integration Business Process and Social Media Integration Presentation Transcript

    • Business Process and Social Media Integration Copyright 2013 Shaker Cherukuri http://ProcessISInc.com/ scherukuri@ProcessISInc.com) 317-258-3552
    • Step 1: Business Process AND/ORRoot Cause Analysis● Identify the problems● Define the objectives● Create frameworks for solutions DFSS for new process or product DMAIC to fix issues Lean to remove waste Social Media enabled ecosystems● Evaluate IT and/or Embedded System solutions if and when needed
    • Step 2: Automation if and when needed● Evaluate IT and/or Embedded System solutions TCO Cloud Products Software Training Workflows (tied to process in Step 1) Social Media enabled ecosystems● Implementation
    • Step 3: Analytics and Feedback● To control the Process● Using Data, Systems, Methodologies AND● Social Media enabled ecosystems
    • Step 4: Standards Creation &Employee Training● Create content for Employee Training● To institute the process And prevent drift● Using workflows and Standards● Who? What? When? Where? How? Why?● People, Process, Systems and Methodology
    • Step 5: Content Creation● Customized content creation for various Segments● To help Target Products and Services for the Segments AND● Position products and Services● Using Social Media and Marketing tools