Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1.2 (Business practices)

‘ Today’s surveyor has become a technologist… without a clear understanding of real world problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in general and geo-information users in particular.’ Professor Molenaar, Rector ITC

‘ Today’s surveyor has become a technologist… without a clear understanding of real world problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in general and geo-information users in particular.’

Professor Molenaar, Rector ITC

The business environment Globalisation Large and small organisations User expectations Pressure groups Regulation Technological change - ‘the black box’

Globalisation

Large and small organisations

User expectations

Pressure groups

Regulation

Technological change - ‘the black box’

A surveyor’s roles Professional Technical expert Businessman Vocation Ongoing training Time

Professional

Technical expert

Businessman

Vocation

Ongoing training

Time

Business issues Business context Business planning Quality and customer service Professional ethics Managing IT

Business context

Business planning

Quality and customer service

Professional ethics

Managing IT

The Business Context Why does a business exist? Who are its stakeholders? Who constrains the business? What can the business do about it?

Why does a business exist?

Who are its stakeholders?

Who constrains the business?

What can the business do about it?

Business planning Corporate Why does the business exist? What are its values? What is its Vision? Operating What is to be achieved this year? With what resources?

Corporate

Why does the business exist?

What are its values?

What is its Vision?

Operating

What is to be achieved this year?

With what resources?

Tools Planning STEPE SWOT Portfolio analysis Measurement Balanced scorecard Business Excellence Model

Planning

STEPE

SWOT

Portfolio analysis

Measurement

Balanced scorecard

Business Excellence Model

Quality ‘ Doing right things right’; ‘fitness for purpose’ The cost of quality Customers and quality Quality assurance

‘ Doing right things right’; ‘fitness for purpose’

The cost of quality

Customers and quality

Quality assurance

Stages of quality Create the environment Quality improvement Continuous business improvement

Create the environment

Quality improvement

Continuous business improvement

‘ A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public.’ UK Institute of Management Code of Conduct

‘ A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public.’

UK Institute of Management Code of Conduct

Professional ethics Integrity Independence Care and competence Duty

Integrity

Independence

Care and competence

Duty

Codes of conduct Guidance not a full rule book Actions and words Careful thought Wide involvement Examples

Guidance not a full rule book

Actions and words

Careful thought

Wide involvement

Examples

IT A means to an end Issues integration training data protection copyright business cases outsource/ in-house development

A means to an end

Issues

integration

training

data protection

copyright

business cases

outsource/ in-house development

Other issues Governance Staff development Legal issues health and safety tax liability insurance etc

Governance

Staff development

Legal issues

health and safety

tax

liability

insurance

etc

Summary The business world is developing Expectations are rising Professions have to earn respect Guidance is needed Professional bodies have a key role

The business world is developing

Expectations are rising

Professions have to earn respect

Guidance is needed

Professional bodies have a key role