Customer case study Futurice

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Severa improves the accuracy of time tracking, the speed of billing and the openness towards customers with our online time tracking, quick invoicing, crm tool.

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Customer case study Futurice

  1. 1. Customer Success Story Severa improves the accuracy of time tracking, the speed of billing and the openness towards customers Starting point Before implementation of Severa in 2007, Futurice used Microsoft Excel Client Profile to manage employee work hours. According to Futurice CFO Timo Futurice provides mobile and Suominen, “using Excel in this way created a lot of mistakes in our time Internet software services. tracking efforts.” Futurice decided that a versatile professional services Specializing in applications which automation (PSA) solution would help them develop strong business require technical expertise, processes. speedy delivery and end-to-end responsibility, customers around “We wanted a professional services automation tool to support the the world rely on Futurice to development and growth of strong business processes” deliver quality projects. Futurice is committed to serving its customers, from communications Solution device manufacturers, operators, media houses, broadcasting After adopting Severa, Futurice realized more accurate time tracking companies, research labs to and fewer customer reclamations. “Workers found it easy to record advertising and design agencies. hours correctly, and customers appreciated having exact information on Futurice operates globally with their invoices” Suominen stated regarding the benefits of Severa’s PSA. headquarters in Helsinki, Finland. Visit www.futurice.com for more With over 116 employees now using Severa, Futurice is even more information. impressed with the results. Employees are able to enter work hours online, from the office, the road or from home, at anytime. Since it is a software as a service (SaaS), Internet-based system, Severa is easy to access with amazing flexibility. And, once employees have saved work hours or other data to a project, the information is immediately available for analysis, reporting or invoicing. Key Gains Easy and accurate work hour Likewise, “Severa made our invoicing cycle faster. Accurate work hour entry improves time tracking tracking ensures that invoices are correct and all hours get invoiced,” Faster billing with a decrease stated Suominen. in invoice reclamations Custom reports and software interfaces enhance business operations “Severa PSA supports business development and growth while expediting time tracking and invoicing processes.” Timo Suominen, CFO Futurice www.severa.com | info@severa.com Severa Customer 743 3175 Story, page 1 / 2 | +358 20 Success
  2. 2. Customer Success Story Severa improves the accuracy of time tracking, the speed of billing and the openness towards customers Results “Our company “Our company achieves remarkable cost savings with Severa PSA” achieves remarkable cost savings with In addition to ease of use, Severa has produced savings on Severa PSA” administrative costs for Futurice. “Clear cost savings are acquired with operations automation”, confirmed CFO Suominen. Custom interfaces Custom interfaces enhance usability and support growth for Futurice Severa has produced three custom interfaces for Futurice that have enhanced usability, and supported growth and development in the company. First, creation of a tailored dataset in Excel format provides www.futurice.com Futurice project managers with information necessary for external reporting. A second interface developed to move data between Severa and Tikon’s accounting software saves time, and facilitates the movement of data. Key Gains Easy and accurate work hour The third interface is a web service which will be implemented in the entry improves time tracking near future. “This interface will bring valuable insight and knowledge to Faster billing with a decrease our operations, and will improve our internal processes tremendously. in invoice reclamations Further, it will increase the transparency of project management practices and charges for our customers, and we believe this is very Custom reports and software important for customer satisfaction,” described Suominen. interfaces enhance business operations According to Suominen, these interfaces have been very successful. “Custom interfaces were delivered fast and met our exact specifications,” praised Suominen. “Custom interfaces were delivered fast and met our exact specifications.” Timo Suominen, CFO Futurice www.severa.com | info@severa.com Severa Customer 743 3175 Story, page 1 / 2 | +358 20 Success

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