Tsg mimecast-service-comparison-datasheet
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Tsg mimecast-service-comparison-datasheet Document Transcript

  • 1. DATASHEETSelecting Your Essential Cloud ServicesMimecast’s flexible and scalable suite of essential cloud services for MicrosoftExchange removes the risks and complexities of business email managementand is designed to meet the varied needs of your organization today and in thefuture.Whichever service you select, Mimecast’s implementation services will ease Mimecast essential cloudyour move to Mimecast and bring you the benefits of your new service as services for Microsoftquickly as possible. A selection of Mimecast support services and training Exchange include:courses are also available to ensure that you continue to get the most fromMimecast. In addition, if you archive your email data with Mimecast, you • Mimecast UEM Enterprisemay choose to take advantage of our Data Ingestion Services which will • Mimecast UEM Expressgive you a consolidated view of all your stored email. • Mimecast Email Security • Mimecast Email ContinuityAll of Mimecast’s essential cloud services are backed by a robust 100%service availability service level agreement (SLA) so you can feel confident • Mimecast Email Archivethat your email service will be reliable. Mimecast also offers security SLA’sof 100% virus protection, 98% spam protection and 0.0001% spam falsepositive rate for its UEM and security services. www.mimecast.com 1
  • 2. Step 1: Select your Mimecast serviceMimecast UEM Enterprise: This service offers organizations the combined benefits of Mimecast EmailSecurity, Mimecast Email Continuity and Mimecast Email Archive. This fully integrated email managementsolution offers total end-to-end control of your email, enabling you to mitigate risk, maximise flexibility andreduce both cost and complexity. All service functionality is managed from a single administration console withno additional on-premise hardware required. Combining all three email management solutions brings additionalbenefits such as continued access to the entire long term archive during local email outages.Mimecast UEM Express: This unified email management solution delivers the combined benefits of MimecastEmail Security and Mimecast Email Continuity, with all functionality managed from a unified administrationconsole. Furthermore, because both email security and continuity are delivered from the same unified platform,this service brings unique benefits such as the continuous enforcement of email security, data leak prevention andsecure communication policies during outages.Mimecast Email Security: The most comprehensive cloud-based email security and compliance solution on themarket today. Mimecast’s massively scalable mail transfer agent (MTA) with its multiple layers of malware andspam protection acts as your email bridgehead in the cloud, stopping known and emerging email borne threatsbefore they reach your network. With Mimecast Content Power Tools, granular and flexible email content andsecure communication policies can be created and applied to outbound traffic in real-time, enabling you to takeresponsive data leak prevention (DLP) measures.Mimecast Email Continuity: The only cloud-based solution that steps in automatically to deliver email toend users during planned and unplanned outages of your corporate email service. Managed from a singleadministration console, and with no additional on-premise hardware required, Mimecast simplifies your networkand reduces administration. Seamless integration with Microsoft Outlook, flexible browser-based access throughthe Mimecast Personal Portal, and the option to extend email continuity to BlackBerry® smartphones, gives usersuninterrupted access to live email, historical email and calendar information.Mimecast Email Archive: A secure, infinitely-scalable, cloud-based archive that can significantly reduce thecomplexity of your email infrastructure. Mimecast’s unrivalled integration with Microsoft Outlook gives usersa bottomless mailbox, taking away the need to store large volumes of email in Exchange. Litigation hold andregulatory compliance needs are supported by centrally managed, granular email retention policy setting, anda rapid search capability. All stored messages are encrypted and tamper proof, providing evidential-quality datafor legal and regulatory purposes. Optional Mimecast Archive Power Tools offers superior mailbox managementfeatures, further improving user experience and reducing the load on Exchange. User access to personal archivescan also be optionally extended to a range of smartphones.Step 2: Select service add-onMimecast Mobile Access Available forLets users access their Mimecast archive from iPhone and BlackBerry smart- • Mimecast UEM Enterprisephones and extends email continuity to BlackBerry users, giving them continuous • Mimecast UEM Expressemail access during outages of Exchange, BES or related network infrastructure. • Mimecast Email Archive • Mimecast Email ContinuityMimecast Archive Power Tools Available forOffers advanced mailbox management features including personal Exchange • Mimecast UEM Enterprisefolder structure replication, personal retention folders and policy based • Mimecast Archivemessage and attachment stubbing. www.mimecast.com 2
  • 3. Email Email Email UEM UEMService comparison Security Continuity Archive Express EnterpriseService platformSecure, scalable network of geographically dispersed data centersMulti-network data centers with load balanced Internet connectivity100% service availability SLASingle web-based administration console for all service management requirementsNo additional on-premise hardware requiredSecure login for administrators and end users with optional Microsoft Active Directory authenticationMultiple administrator levels with flexible permission settingsFull audit log of system access, events, policy creation and changesOnline rerouting of queued items to remote DR site during local outagesAdvanced inbound traffic splitting for customers with multiple sites and email serversMaximum message throughput supported by intelligent sender-based routingFull online queue management with manual retry, bounce, and extended spool optionsLarge email attachment management through gateway strip and link functionalityReal-time view of all SMTP connections and rejectionsReports of corporate email system usage patternsCustom report generation showing communication views by both message and byte countMonitoring dashboard for email queues and synchronisation servicesCustomizable SMS and email alerting of potential email service problemsAssignment of administrators to pre-defined or customizable roles with associated permissionsEmail stationery and marketing toolsGranular policy-based signature and legal notice creation and applicationFlexible corporate branding and imagery management of email messagesRecipient click tracking to record interaction with email marketing messagesMicrosite creation functionality for rapid publication of temporary web landing pageseDiscovery and litigation holdNear real-time, organization-wide eDiscovery search capabilityCreation of eDiscovery cases to allow relevant archive searches to be stored as a groupGranular litigation hold features for control of litigation-related messagesPermanent removal of messages from the archive by coordinated action of multiple administrators
  • 4. Email Email Email UEM UEMService comparison Security Continuity Archive Express EnterpriseData leak preventionReal-time protection against leaks of confidential or sensitive informationGranular policy application to all users or specific senders, recipients or groups with AD synchronizationDate specific or indefinite application of content policiesRisk management options; block, hold pending review, bcc a group, add content, add to shared monitoring folderAnalysis of content within email body, HTML, subject lines, headers and attachmentsWeighted dictionaries for threshold policy triggering to reduce false positivesintelligent identifiers for the recognition of structured data such as credit card numbersControl of known confidential files through the use of cryptographic checksumsSecure communication enforcement through the use of key phrases in the subject lineEncrypted email transmission with best-effort and policy-enforced Transport Layer Security (TLS)Mimecast Closed Circuit Messaging™ (CCM™) for email communication via a secure web-based channelStripping of confidential metadata from MS Word documents to avoid unintentional data leakagePolicy based enforcement of the conversion of MS Word files to PDF before deliveryEmail securityCommercial anti-malware engines for multi-layer protectionConnection-based spam filtering through the use of Mimecast Global Reputation ServiceReal-time threat protection with Mimecast proprietary Advanced Reputation Management (ARMed SMTP™)Automatic spam test bypass for known good correspondents with real-time learning algorithmZero-day threat protection with Mimecast Zero-Hour Adaptive Risk Assessor™ (ZHARA™)Mimecast Dark Traffic Analysis Group (DTAG™) provides protection against evolving threatsAnti-virus SLA - 100% virus protectionAnti-spam SLA - 98% spam protection, 0.0001% spam false positive rateCentrally managed and personal permit and block lists to fine tune spam preferencesFlexible attachment management rules applied to users or groups to allow, block or hold for reviewEnd user email digests for personal quarantine managementReal-time image scanning for content policy enforcement
  • 5. Email Email Email UEM UEMService comparison Security Continuity Archive Express EnterpriseArchiving and complianceRetention of all inbound, outbound and internal email 58 days 10 years 58 days 10 yearsAll retained email is encrypted and held in triplicate to ensure tamper proof, secure dataAll data held in jurisdictionally defined locationsAbility to switch on and off content viewing rights for administratorsDetailed transactional metadata held with every stored emailEvery iteration of every message is stored with a record of all applied policies Archive ArchiveUser ‘drag and drop’ access to personal retention folders in Outlook and Mimecast Personal Portal Power Tools Power Tools Archive ArchiveStaggered deletion schedules from Exchange, Mimecast personal archive and Mimecast servers Power Tools Power Tools Archive ArchivePersonal Exchange folder structure preserved in Mimecast archive Power Tools Power Tools Archive ArchivePolicy defined message stubbing of full message and/or attachment Power Tools Power ToolsSearch capabilityEnd user search of personal archive directly from Outlook mailboxEnd user search of personal archive directly from iPhone and BlackBerry smartphones Mobile Access Mobile Access Mobile Access Mobile AccessEnd user personal archive search from Mimecast Personal PortalNear real-time search of entire Mimecast personal archive‘Drag and drop’ facility between Mimecast personal archive and Outlook mailbox for easy message recoveryComprehensive logs of administrative searches and data accessEmail continuityUninterrupted access to Microsoft Outlook users during business email outagesAlways-on access to live email and calendar information via Mimecast Personal PortalAccess to live email via BlackBerry smartphone during BES or Exchange outages Mobile Access Mobile Access Mobile AccessAutomatic failover and failback of service to Exchange during outagesNo action required by end user to invoke continuity service
  • 6. Step 3: Add Mimecast implementation services During your implementation process you will have access to a dedicated team of implementation engineers to assist with any questions or problems. They will create your Mimecast account and assist with each step of the process ensuring that you have a smooth transition over to Mimecast. Following the completion of your implementation the team will ensure that our documentation is updated and any key information is passed across to the support team who will also be able to call on the implementation engineer if required in the future. Step 4: Select a support services pack Mimecast Email Support: Included with all Mimecast services as standard. This level of support provides unlimited access to the Mimecast knowledge base and email support during standard business hours. Mimecast Business Support: Includes all of the benefits of Mimecast Email Support plus telephone access to Mimecast support engineers during standard business hours. Mimecast Priority Support: Includes all of the benefits of Mimecast Business Support plus 24x365 telephone access to Mimecast support engineers. Step 5: Add data ingestion services Mimecast Data Ingestion is available to clients who subscribe to Mimecast Email Archive or Mimecast UEM Enterprise. This is a reliable and safe method for moving legacy archived email from existing on-premise or hosted archive solutions to the Mimecast archive. This provides end users and administrators with a single, consolidated view of their archived email. Step 6: Select training for your administrators All Mimecast training courses are run by experienced trainers and each is designed to help your administrators get the most from the Mimecast service you have chosen. Each course includes a mixture of instruction, demonstrations and exercises and is designed to enable you to maximize the benefit of your Mimecast service. Courses include: • Product Overview • Service Management • Power Tools • Stationery ManagementAbout MimecastMimecast is a leading provider of essential cloud services for Microsoft Exchange. Mimecast delivers enterprise emailmanagement services that include security, continuity and archiving. This suite of services provides total end-to-endcontrol of business email, while minimizing risk and reducing both cost and complexity. Founded in 2003, Mimecastserves thousands of customers worldwide and has offices in Europe, North America and Africa. www.mimecast.com 6iPhone® is a registered trademark of Apple Inc. BlackBerry® is a registered trademark of Research In Motion Limited.© 2011 Mimecast. ALL RIGHTS RESERVED. UEM-DS-002-005-TSG