Hp Gen8 - Proactive service and support brochure


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Hp Gen8 - Proactive service and support brochure

  1. 1. HP ProLiant Gen8 serversProactive Service and SupportBrochure
  2. 2. HP Insight Online transforms the supportexperience. It combines system monitoring,asset management, and service warrantyinformation together into the industry’s firstcomprehensive cloud-based support portal.Servers so intelligent they redefine the service HP Insight Onlineexperience Experience the industry’s first cloud-based IT managementIn today’s data centers, valuable staff time is too often lost to IT support and support portal.issues. When a system goes down and a service call begins, you might HP Insight Online transforms the support experience. It combines systemspend a half hour digging through spreadsheets and log files to find monitoring, asset management, and service warranty informationand communicate dozens of pieces of data to a support desk—model together into the industry’s first comprehensive cloud-based supportname, serial numbers, alert codes, warranty and contract terms, and portal. With Insight Online, manually managing paper contractson and on. Only then can you begin to solve your problem. and warranties is a thing of the past. You can now easily track and proactively monitor these online, saving as much as 90 percent inNext-generation HP ProLiant servers with the HP ProActive Insight time and resources versus doing it the manual way.1architecture help you reclaim the time of your system administratorswith the help of proactive and automated support services built in. Inside, critical device information is automatically gathered from HPTaking advantage of the rich data collected by the HP ProActive Insight Remote Support and displayed and updated for easy tracking.Insight architecture, the new ProLiant family helps you proactively Personalized and secure, HP Insight Online gives you one-stop accessresolve issues, accelerate problem resolution, and gain valuable to all the information you need to monitor and support all yourinsights into your data center operations. devices, including the health status of each device, warranty and contract services information, and open service tickets. You can evenThese benefits stem from a unique set of next-generation ProLiant proactively order replacement parts from anywhere, anytime, andadvantages, including the new HP Insight Online portal, new from any device.proactive services, and the HP ServiceONE program. Simply turn on Insight Remote Support and your next service call will be unlike anything you’ve experienced before. From the moment you call HP, your service pro knows the details of your systems and issues, and is several steps ahead toward finding a solution. With Insight Online and Insight Remote Support enabled, you can solve problems up to 66 percent faster and proactively prevent problems before they happen.2 1. HP internal estimate. 2. 66 percent faster problem resolution time for HP Insight Remote Support-initiated cases (HW) versus traditional phone support. Source: HP internal call center data, Q4’11.2
  3. 3. Proactive services HP ServiceONE partners provide the highest levels of local expertise backed by HP’s global resources, and act as a single point of contactImprove infrastructure uptime and performance with for complex solutions. Each certified partner meets the high standardsinnovative new services based on the HP ProActive of HP service quality and technology expertise and has access toInsight architecture. our extensive technical resources as well as embedded, remote,With the industry’s first proactive services designed for industry- and online delivery capabilities.standard environments combined with ProActive Insight technologies,HP delivers unique support and services to help you avoid unplanned The world’s most self-sufficient serversoutages and streamline your operations. For example, the new “direct- In today’s data centers, small advances in technology won’t solveto-expert” support process delivers instant access to HP server experts the big problems. To respond effectively to exploding demand forfor faster problem resolution. This approach also helps you optimize applications, data, and digital content, your IT organization needssystem performance with firmware and software update guidance and intelligent technology built for the challenges of the cloud era.allows you to identify opportunities to reduce operating costs. That’s the next-generation HP ProLiant family.At every step you can take advantage of HP’s global ecosystem With an unprecedented set of innovations, the new ProLiant familyof channel partners for local sales and support and have a single provides the heart and mind of a self-aware and intelligent convergedpoint of contact to resolve complex problems more easily and infrastructure. From core to cloud, HP is transforming the expectationsquickly across your environment. Behind the scenes, HP and its and economics of the data center with the world’s most self-platform and solutions partners work together to resolve your sufficient servers.hardware and software issues faster. To learn more about the new ProLiant family, visit www.hp.com/HP ServiceONE advantage go/proliantgen8.Leverage local expertise backed by HP’s global resources.Project implementations can be nerve-wracking, but with HPServiceONE partners, you can feel confident that your projectwill be delivered on time and on budget. Staffed by HP-certifiedarchitects and engineers, HP ServiceONE partners meet HP’shighest standards, including a commitment to client satisfactionand continuous improvement. 3
  4. 4. Get connected Share with colleagues www.hp.com/go/getconnected Get the insider view on tech trends, alerts, and HP solutions for better business outcomes© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warrantiesfor HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should beconstrued as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.4AA3-9651ENW, Created February 2012