Int’l Conf. Exploring Services Sciences (IESS 2010)
                                                   February 17-19, 201...
Life Cycle of Virtualized Service Resource in BIRIS Environment


    Where is Harbin Institute of Technology
            ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Beautiful Harbin
Life Cycle of Virtualized Service Resource in BIRIS Environment


 Contents

  Background
  BIRIS framework and characte...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                  February 17-19, 2010
                  Geneva, Switz...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Emergence of BIRIS: marine logistics service

   Proble...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Emergence of BIRIS: marine logistics service




       ...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                              February 17-19, 2010
                   ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Business framework of BIRIS

   BIRIS: BI-lateral clien...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Key innovative characteristics of BIRIS mode
   Persona...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Key innovative characteristics of BIRIS mode
   Service...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                                February 17-19, 2010
                 ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Why VSR (Virtualized Service Resources)?

    Core mech...
Life Cycle of Virtualized Service Resource in BIRIS Environment


What’s VSR?

   Virtualized service resource (VSR)
   –...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Life cycle of virtualized service resource

   VSR refl...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Key techniques for different stages in life cycle

   E...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Key techniques for different stages in life cycle

   S...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Key techniques for different stages in life cycle

   R...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                              February 17-19, 2010
                   ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


SOA-based BIRIS platform architecture
                  ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Typical Application: marine logistics service
Life Cycle of Virtualized Service Resource in BIRIS Environment

Typical Application: S3HC service
(S3HC: Smart Service Sy...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                   February 17-19, 2010
                   Geneva, Swi...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Valuable future research aspects

   Dynamic approaches...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                            February 17-19, 2010
                     ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Research on service engineering in HIT-ICES




        ...
Life Cycle of Virtualized Service Resource in BIRIS Environment


Service research roadmap of HIT-ICES
                   ...
Service-related research progress, ICES/HIT
Service-related research progress, ICES/HIT




 Category                                      Objective                  ...
Service-related research progress, ICES/HIT




Fall semester

          Course Name         Hours        Type            ...
Int’l Conf. Exploring Services Sciences (IESS 2010)
                                                   February 17-19, 201...
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Life Cycle of Virtualized Service Resource in BIRIS Environment
Xiaofei Xu, Xianzhi Wang, Zhongjie Wang
Research Center of Intelligent Computing for Enterprises and Services (ICES)
School of Computer Science and Technology
Harbin Institute of Technology, China

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Vi 3 Iess2010 Vi 3 Xiaofei Xu

  1. 1. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Xiaofei Xu, Xianzhi Wang, Zhongjie Wang (xiaofei@hit.edu.cn) Research Center of Intelligent Computing for Enterprises and Services (ICES) School of Computer Science and Technology Harbin Institute of Technology, China February 19, 2010
  2. 2. Life Cycle of Virtualized Service Resource in BIRIS Environment Where is Harbin Institute of Technology Harbin Institute of Technology (HIT, 1920-) is one of top nine universities in China. The Computing Division in HIT was founded in 1956.
  3. 3. Life Cycle of Virtualized Service Resource in BIRIS Environment Beautiful Harbin
  4. 4. Life Cycle of Virtualized Service Resource in BIRIS Environment Contents   Background   BIRIS framework and characteristics   Core elements of BIRIS: virtualized tasks and virtualized service resource   Technical architecture and typical applications of BIRIS   Future work   Other research work related to service engineering at HIT-ICES
  5. 5. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Background
  6. 6. Life Cycle of Virtualized Service Resource in BIRIS Environment Emergence of BIRIS: marine logistics service   Problems in current services: –  marine logistics service Truck company Customs resources Weihai Logistics Inchon tasks tasks China service platform Korea resources resources Cargo owners Cargo owners (consigners) (consignees) Ship owners Freight forwarders Dock and warehouse
  7. 7. Life Cycle of Virtualized Service Resource in BIRIS Environment Emergence of BIRIS: marine logistics service Logistics service platform
  8. 8. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland BIRIS framework and characteristics
  9. 9. Life Cycle of Virtualized Service Resource in BIRIS Environment Business framework of BIRIS   BIRIS: BI-lateral client-oriented Resource Integration Service mode Third-Party Service Agency Customer Side Provider Side Centralized Quality and Credit Control
  10. 10. Life Cycle of Virtualized Service Resource in BIRIS Environment Key innovative characteristics of BIRIS mode   Personalized/customized new service content/new service approaches –  Market subdivision brings up enormous services both in market and on the web, The cost for building “requester-supplier” relationship for both sides grows violently   Added customer value –  Usage value: enhanced business value of customers in service chain/quality –  Enjoyment value: Addition to or deepening of service content/service approach –  Scale value: enlarged customer groups, refined customer classification and enriched service content   Establishment of service center/service delivery center –  To provide unified practices for service, quality criteria, pricing –  To integrate customers, personalization, credit, call center, etc   Integration of dispersed service resources into virtualized resources –  To offer value-added virtual service by integrating multiple service resources provided by multiple service providers –  To overcome the limitedness of service resources under traditional service modes
  11. 11. Life Cycle of Virtualized Service Resource in BIRIS Environment Key innovative characteristics of BIRIS mode   Service solution/evolutionary solution for service adaptability –  Service asset reuse, context-aware/autonomy –  Service on demand, selectable, configurable, personalization   Life cycle oriented definition, recommendation, evaluation and optimization of service quality –  Define service quality indicator structure and evaluation methods –  Tracking, feedback, and optimization to current service system   Accumulation and utilization of historical credit of both sides of service participants –  Establish credit system for customers, to restrict them from bad behaviors –  Establish credit system for comprehensive assessment to providers   Internet-based/IT-enabled platform to support services –  SOA/SaaS based service business application platform –  IT infrastructure platform for service system –  Environment for service design and implementation
  12. 12. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Core elements of BIRIS: virtualized tasks and virtualized service resources
  13. 13. Life Cycle of Virtualized Service Resource in BIRIS Environment Why VSR (Virtualized Service Resources)?   Core mechanism in BIRIS virtualization Individual Virtualized requirements requirements/Tasks Matching/mapping virtualization Virtualized Individual resources resources   Example of a Virtual Service Task requesting 5.5 containers Cargo owner A requesting 20 containers requesting 14.5 containers virtualization Cargo owner B
  14. 14. Life Cycle of Virtualized Service Resource in BIRIS Environment What’s VSR?   Virtualized service resource (VSR) –  A physical- cyber mapping from resources in real world to software / IT world –  A integration of services resources from different sources and providers   Example of VSR Virtualized Warehouse service Resource Container loading Virtualized service Resource Truck company A Cargo owner Truck company B Cargo fetching
  15. 15. Life Cycle of Virtualized Service Resource in BIRIS Environment Life cycle of virtualized service resource   VSR reflects the mass integration nature of BIRIS distinctly –  Establishment: a dynamic service composition algorithm is employed to integrate resources directly from individual ones in real-time –  Selection: multiple resources are selected to perform necessary functionalities and to exert desired outputs –  Runtime usage: virtualization of human activities and Web service/service composition technologies are adopted to enable corresponding resources really work –  Management: VSR has a two-tier structure: capability specific layer and requirement specific layer –  Discard: to keep virtualization mechanism work efficiently, VSRs with little possibility of usage should be removed from repository Establishment Selection Runtime usage Discard of VSR of VSR of VSR of VSR Management of VSR
  16. 16. Life Cycle of Virtualized Service Resource in BIRIS Environment Key techniques for different stages in life cycle   Establishment of VSR –  1: Dynamic generation of virtualized service resources –  2: Credit/quality/personalization based service selection and matchmaking –  3: Static generation and recommendation of virtualized service resources based on data analysis
  17. 17. Life Cycle of Virtualized Service Resource in BIRIS Environment Key techniques for different stages in life cycle   Selection of Virtualized service resources –  Semantic representation of virtualized service resources –  Matchmaking between virtualized service tasks and virtualized service resources –  Matchmaking between concrete services for adjustment of VSR Virtualized Virtualized service task service resource Procedure of VSR selection Step 1: functional matching; function function Step 2: non-functional matching function ---- value Input/Output name ---- quality ---- credit/risk; Quality element Step 3: task traits objectives decomposition; traits Value Step 4: for each task, goto Step 1. structure constraints Credit/Risk utilization
  18. 18. Life Cycle of Virtualized Service Resource in BIRIS Environment Key techniques for different stages in life cycle   Runtime usage –  Seamless linkage of human-machine interactions: WS-HumanTask specification –  Theory of service ecosystem   Management –  Customer community –  Service community –  Performance analysis of virtualized service resources –  Dynamic deployment and runtime adjustment of virtualized service resources –  Personalization/differentiation oriented service resources virtualization   Discard –  Statistical analysis on quality of VSR –  Credit evaluation of virtualized service resources base on social networks
  19. 19. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Technical architecture and typical applications
  20. 20. Life Cycle of Virtualized Service Resource in BIRIS Environment SOA-based BIRIS platform architecture Layer 1: Portal Layer 2: Coarse-grained Business Services Layer 3: Fundamental Services Layer 4: Infrastructural Technical Services Layer 5: Fine-grained Software Services Layer 6: Legacy Systems
  21. 21. Life Cycle of Virtualized Service Resource in BIRIS Environment Typical Application: marine logistics service
  22. 22. Life Cycle of Virtualized Service Resource in BIRIS Environment Typical Application: S3HC service (S3HC: Smart Service System for Health-Care) Healthcare center Smart Healthcare Service Platform 120 tasks Emergency center Monitor Emergency Inspect Healthy and and Hospital prevention treatment diagnosis member out-patient Rehabilitat Monitor department Surgery ion and and nursing prevention Hospital’s in-patient resources department Patient Rescue Center Doctor Groups Emergency Pharmaceuticals Monitoring Operation Diagnose Center Center Center company … Nursing Case Recurred Company member Rehabilitation center Healthcare Cloud Rehabilitation instrument company
  23. 23. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Future works
  24. 24. Life Cycle of Virtualized Service Resource in BIRIS Environment Valuable future research aspects   Dynamic approaches for virtualized service resources generation   Dynamic deployment and runtime adjustment of virtualized service resources   Personalized and differentiated virtualized service resources   Credit assessment of virtualized service resources   Classification of requirements based on existing virtualized service resources   Enrichment and adjustment of virtualized service resources based on requirement trends analysis
  25. 25. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Other research work related to service engineering at HIT-ICES
  26. 26. Life Cycle of Virtualized Service Resource in BIRIS Environment Research on service engineering in HIT-ICES BIRIS SQFD SMDA VASEM
  27. 27. Life Cycle of Virtualized Service Resource in BIRIS Environment Service research roadmap of HIT-ICES Service Platform Logistics Service Smart Services Value-aware Campus methodology Service 2008-2009 VASEM 2009-2010 Innovative 2007-2009 service mode 2008-2009 Healthcare Quality issues BIRIS Service in service 2010 2008 Outsourcing Service engineering SQFD Service methodology 2010 2007 SMDA 2005-2006
  28. 28. Service-related research progress, ICES/HIT
  29. 29. Service-related research progress, ICES/HIT Category Objective Course list  Introduction to service engineering This category is to let students get to know what is service and the General  System engineering knowledge scope of service engineering. Some prerequisite courses that foundations  Requirement engineering service engineering requires are included, too.  Service modelling techniques Focusing on top-level business, this category helps students catch on the  Service innovation and business transformation Service trend of “servicization” against the backdrop of growing economic  Enterprise and services architecture theory globalization, then focuses on methods and processes that support service innovation and continuous improvement of enterprises.  Introduction to service management This category is an auxiliary one which make students have some  IT service management (ITSM) Service knowledge that how a service practitioner manages the service to enhance  IT project management management better quality, productivity, and customer satisfaction.  Service quality assurance  Service asset management  Web services Focusing on bottom-level techniques, this category is the principal part of  Service computing foundations Service the curriculum. It contains mainstream information technologies that  Service development techniques technology facilitate service-oriented system analysis, design and development. Some  Service execution infrastructure and environment emerging service techniques may be chosen selectively.  Emerging service techniques (cloud computing, SaaS, Web 2.0, etc)  ERP This category is composed of knowledge from a set of typical service  SCM application domains based on some complete or on-going projects. They  CRM Application help students understand services and service engineering methodology  Logistics services from real-world point of view.  Healthcare services  Business Process Outsourcing (BPO) services  Data warehouse This category contains some mathematical and data analysis tools that are Tools  Data mining useful for decision-making when a service system is designed/developed.  Operation research This category aims not at leaning new knowledge but at applying learned  Project-oriented comprehensive practice on service Practice knowledge into practice and try to solve real-world service-related problem. engineering Fully or partial environment will be provided to students.  Corporate Internship
  30. 30. Service-related research progress, ICES/HIT Fall semester Course Name Hours Type Weeks Introduction to service 30 General 1-8 engineering Service-Oriented 30 Technology 9-16 Computing Spring semester Course Name Hours Type Weeks Business modeling and 30 General 1-8 analysis ERP 30 Application 1-8 Service management 30 Management 6-14 SCM and CRM 30 Application 9-16 Project-oriented comprehensive practice 30 Practice 11-18 on service engineering
  31. 31. Int’l Conf. Exploring Services Sciences (IESS 2010) February 17-19, 2010 Geneva, Switzerland Xiaofei Xu, Xianzhi Wang, Zhongjie Wang (xiaofei@hit.edu.cn) Research Center of Intelligent Computing for Enterprises and Services (ICES) School of Computer Science and Technology Harbin Institute of Technology, China February 19, 2010

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