Service Design Breakfast - The spirit of Service Design - Mikko-Pekka Hanski, Idean
Upcoming SlideShare
Loading in...5
×
 

Service Design Breakfast - The spirit of Service Design - Mikko-Pekka Hanski, Idean

on

  • 1,245 views

Mikko-Pekka Hanski from Idean discusses emotions in the second Service Design Breakfast. Check out how emotions impact the design result and how design projects can benefit from understanding the ...

Mikko-Pekka Hanski from Idean discusses emotions in the second Service Design Breakfast. Check out how emotions impact the design result and how design projects can benefit from understanding the emotional roller coaster that is also called a (customer) design project.

Statistics

Views

Total Views
1,245
Slideshare-icon Views on SlideShare
1,243
Embed Views
2

Actions

Likes
2
Downloads
13
Comments
0

2 Embeds 2

http://designercasemarkets.mirildatili.com 1
http://firstdesignercase.mirildatili.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Service Design Breakfast - The spirit of Service Design - Mikko-Pekka Hanski, Idean Service Design Breakfast - The spirit of Service Design - Mikko-Pekka Hanski, Idean Presentation Transcript

    • #SDbreakfast
    • The  Spirit  of  Service  Design 3.10.2012 Mikko-­‐Pekka  Hanski @mphanski mph@idean.com Idean www.idean.com #Sdbreakfast
    • Topics Scope Theory EmoFons Survival  methods
    • #SDbreakfastPoint  of  this  talk Service  design
    • #SDbreakfastPoint  of  this  talk Service  design Create  Experiences
    • #SDbreakfastPoint  of  this  talk Service  design Create  Experiences That  creates  memories
    • #SDbreakfastPoint  of  this  talk Service  design Create  Experiences That  creates  memories That  are   actually    emo9ons
    • #SDbreakfastPoint  of  this  talk Service  design Create  Experiences That  creates  memories That  are   Something,  just  to   actually    emo9ons keep  the  slide   layout  in  balance
    • #SDbreakfastPoint  of  this  talk.   To  design
    • #SDbreakfastPoint  of  this  talk.   To  design You  need  to  make  decisions
    • #SDbreakfastPoint  of  this  talk.   To  design You  need  to  make  decisions to  make  decision
    • #SDbreakfastPoint  of  this  talk.   To  design You  need  to  make  decisions to  make  decision You  need  feel  something
    • #SDbreakfastPoint  of  this  talk.   To  design You  need  to  make  decisions to  make  decision You  need  feel  something To  make   experience   complete
    • Amos  Tversky Daniel  Kahnemann
    • What  service  designer  feels?
    • First  crush
    • Excitment
    • Frustration
    • Magic  moment
    • Boredom
    • Relief/Remorse
    • Survival  guide
    • Respect  yourself
    • Blood  sugar  level
    • Re-­‐defined  project  plan
    • Reflect
    • The  Spirit  of  Service  Design 3.10.2012 Mikko-­‐Pekka  Hanski @mphanski mph@idean.com www.idean.com #Sdbreakfast