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No time for improvements? Find it with Kanban!
How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself?
See Vladimir's TFT speaker Pinterest board: http://pinterest.com/servicedesk/vladimirs-ivanovs/