#TFT12: Vladimir Ivanov

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No time for improvements? Find it with Kanban!

How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself?

See Vladimir's TFT speaker Pinterest board: http://pinterest.com/servicedesk/vladimirs-ivanovs/

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#TFT12: Vladimir Ivanov

  1. 1. No time to work on improvements?Find it with Kanban! Vladimir ivanov
  2. 2. No time to work onimprovements? Find it with Kanban!
  3. 3. Case I’ll tell about was like this...
  4. 4. ITSM is the answer, but......hardly can be implemented by the books. ADOPT & ADAPT instead!
  5. 5. Gather stakeholders
  6. 6. Collect & prioritise ideas1.Area2.Issue3.Possible solution4.Recommendations5.Priority
  7. 7. What is Kanban board?
  8. 8. Start Small
  9. 9. Scale Fast
  10. 10. Give 7 values instead of rules RULES RULES RULES RULES RULES RULES RULES RULES
  11. 11. 1. Bring ideas
  12. 12. 2. Participate
  13. 13. 3. Share ownership
  14. 14. 4. Keep busy & be fair
  15. 15. 5. Focus on scope
  16. 16. 6. Focus on making progress
  17. 17. 7. Values/rules are flexible
  18. 18. What is lean?
  19. 19. Improvements & efficiency
  20. 20. Solve the root cause
  21. 21. Build-in Continuous Improvement
  22. 22. Results
  23. 23. For inspiration • 10 Kanban boards and their context • 10 pitfalls when implementing Kanban • Introducing Kanban in Operations
  24. 24. Let’s experiment and share!
  25. 25. Thank you! Questions? linkedin.com/in/vivanov vladimir@ivanov.lv +371 29160633 v.ivanovs @vivanovs (Vladimir_ITSM)
  26. 26. WITH THANKS TO OUR SPONSOR bmc Software #TFT returns may 2013

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