TFT14 Track 2: Service Level Agreements training, Malcolm Fry, Cherwell Software

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Training video on SLA's from Cherwell Software, broadcast as part of TFT14's Track 2 stream. Get your free Cherwell Software demo at bit.ly/1mHlzDr

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  • Informative and excellent point of view. With an exploding plethora of cloud virtualization services, SLA's quantify the need for commitment to achieve desired goals. I think the language articulated in discerning commitment vs. agreement brings true realism in meeting expectations.
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