Your SlideShare is downloading. ×
Rob England
Slow IT: Meet in the middle
Slow IT:
Meet in the Middle

Rob England
www.twohills.co.nz
v2
Colleagues

Customers

REALLY bad
governance if
this is allowed to
happen

never
going
away

RealIT
RealIT

shrinking

Agg...
To protect and serve

Picture © Canstockphoto.com
Failed projects
Fund for success
Culling projects
Instead of 3 out of
10 succeed,
4 out of 7 do
Drowning in projects

Picture © Canstockphoto.com
“CIOs have a choice… try to fulfill all the
demands placed on them while spending less
and less money, or to focus on bein...
Governance of IT

Picture © Canstockphoto.com
Service portfolio

Demand Projects

Catalogue

resources

Retire
Expectations
• Personal digital
• Mega-online-retail
Competition

Picture © Canstockphoto.com
Overheating

Picture © Canstockphoto.com
Human rate of change

Picture © Canstockphoto.com
All exponential curves level out
IT is reaching a limit

Picture © Canstockphoto.com
Slow IT

Picture © Canstockphoto.com
Service portfolio

Demand Projects

Catalogue

Retire
The message barrier

Picture © Canstockphoto.com
The message barrier
•
•
•
•
•
•
•
•
•

Keep telling the story
Be ready when there is a crisis
Don’t undermine, make them h...
Fast IT

Picture © Canstockphoto.com
Service portfolio

Demand Projects

Catalogue

Retire
Fast IT
•
•
•
•
•
•
•

Picture © Canstockphoto.com

Optimisation: CSI
Standard change
Lean
Outsourcing / Cloud
Retire and ...
Optimisation: CSI
Standard Change

Picture © Canstockphoto.com
Lean

Picture © Canstockphoto.com
Outsourcing / Cloud

Picture © Canstockphoto.com
Retire and replace

Picture © Canstockphoto.com
Agile

Picture © Canstockphoto.com
DevOps and The Three Ways
Colleagues

Customers

RealIT
RealIT

Aggregators/suppliers

Manufacturers

Consumers
To protect and serve

Picture © Canstockphoto.com
Service portfolio

Demand Projects

Catalogue

Retire

Slow down demand decisions
to free up headroom
to make improvements...
Meet in the Middle
Slow IT

Fast IT

Demand
Portfolio
Projects

Build
Deploy
Optimise

Protect

Serve
Slow IT

Cartoon by Rui Soares
#TFT14 Rob England: Slow IT: Meet in the Middle
Upcoming SlideShare
Loading in...5
×

#TFT14 Rob England: Slow IT: Meet in the Middle

421

Published on

I've talked before about the need for Slow IT. Here then is a strategy for IT to address the issue, to make a value proposition for the parent organisation about how Slow IT will deliver benefit, will allow IT to be more response, will enable Fast IT.

Fast IT is all those things you have heard about, from CSI to Agile, Lean, and DevOps. You will struggle to get them in place in a legacy environment without some Slow IT.

With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
421
On Slideshare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • © Two Hills Ltd 2013Created and published by Two Hillsletterbox@twohills.co.nzwww.twohills.co.nzPO Box 57-150, ManaPorirua 5247New ZealandThis work by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. Content must be attributed to "Two Hills Ltd www.twohills.co.nz".
  • I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
  • Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
  • Why do we have such a sucky project reputation?We do too manySo we underfund themEspecially we underfund people and process relative to tech
  • If we spend the right amount on people and process we’d have to kill someFree up the money to do the others properly
  • New services, upgrades and changes to services, internal IT housekeeping….Eating BAU to deliver changePeople are breaking
  • The governors must understand their responsibilities wrt ITAnd they must understand the risk to the organisationThen it is their informed decision
  • How to decide properlyWith a service portfolioNot a project portfolioTake into account the effect on BAU
  • Projecting personal experience onto corporate systemsUpgrades to a smart phone don’t teach us anything about Real IT upgrades, nor phone appsApple, Amazon and Netflix are not patterns/ templates/ role models for Real corporate IT
  • The trump card always played to keep the hysterical pace upA very American thing. That retail confusion againMany industries are happy to take a follower strategy
  • Not every organisation wants or needs to change at breakneck speedAmerica has this fixation with competitivenessCompete or dieAnd quarterly resultsWe’re getting swept up in the hysteriaTake the german or japanese manufacturersThey play thelong game
  • Forget technology rate of change which keeps acceleratingHumans, culture and organisations have a limitChanging faster than people within IT and consuming IT can manage
  • Putting the organisation at riskIT must speak upHow?
  • Not slow foodOr slow businessSlow IT: deliberately provocativeReally mean SLOWER ITat a rate that IT can sustain deliveryAnd the org can absorb deliveryIf we don’t slow it down the world will slow it down for us
  • Slow down the flow of demand into projectsSlow down our decisions on new and changed services(we could also use some slowing down in delivery too, which is a related discussion)And the quid pro quo?
  • How do we even get this message to governors and executive?
  • My “bad parents” story probably isn’t a good one to giveBusiness Information Services Librarywww.aslbislfoundation.org/en/bisl
  • What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
  • Speed up our ability to deliver
  • What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
  • Finally time to do CSI: 10%
  • And Kaizen
  • : traditional outsourcing, Cloud, SaaS, PaaS, IaaS...
  • And ScrumAnd KanbanAnd ScrumbanAnd…fast, iterative, incremental development
  • : fast, iterative, automated deploymentThree Ways:1 systems thinking2 feedback loops (amplify)3 continual improvement (experimentation and learning)
  • I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
  • Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
  • Slow down demand decisionsIn order to free up headroomTo make improvements to IT capabilitiesto speed up our ability to deliver
  • Cartoon by RuiSoares http://itilblues.files.wordpress.com/
  • Transcript of "#TFT14 Rob England: Slow IT: Meet in the Middle"

    1. 1. Rob England Slow IT: Meet in the middle
    2. 2. Slow IT: Meet in the Middle Rob England www.twohills.co.nz v2
    3. 3. Colleagues Customers REALLY bad governance if this is allowed to happen never going away RealIT RealIT shrinking Aggregators/suppliers Manufacturers Consumers
    4. 4. To protect and serve Picture © Canstockphoto.com
    5. 5. Failed projects
    6. 6. Fund for success
    7. 7. Culling projects Instead of 3 out of 10 succeed, 4 out of 7 do
    8. 8. Drowning in projects Picture © Canstockphoto.com
    9. 9. “CIOs have a choice… try to fulfill all the demands placed on them while spending less and less money, or to focus on being “fit for purpose”—providing the capabilities their company needs most, in line with its most essential ways of creating value” Booz and Co.
    10. 10. Governance of IT Picture © Canstockphoto.com
    11. 11. Service portfolio Demand Projects Catalogue resources Retire
    12. 12. Expectations • Personal digital • Mega-online-retail
    13. 13. Competition Picture © Canstockphoto.com
    14. 14. Overheating Picture © Canstockphoto.com
    15. 15. Human rate of change Picture © Canstockphoto.com
    16. 16. All exponential curves level out
    17. 17. IT is reaching a limit Picture © Canstockphoto.com
    18. 18. Slow IT Picture © Canstockphoto.com
    19. 19. Service portfolio Demand Projects Catalogue Retire
    20. 20. The message barrier Picture © Canstockphoto.com
    21. 21. The message barrier • • • • • • • • • Keep telling the story Be ready when there is a crisis Don’t undermine, make them heroes Educate the CIO Speak their language Piggyback existing communications Ensure auditors ask the right questions Consider BiSL Become a trusted advisor
    22. 22. Fast IT Picture © Canstockphoto.com
    23. 23. Service portfolio Demand Projects Catalogue Retire
    24. 24. Fast IT • • • • • • • Picture © Canstockphoto.com Optimisation: CSI Standard change Lean Outsourcing / Cloud Retire and replace Agile DevOps
    25. 25. Optimisation: CSI
    26. 26. Standard Change Picture © Canstockphoto.com
    27. 27. Lean Picture © Canstockphoto.com
    28. 28. Outsourcing / Cloud Picture © Canstockphoto.com
    29. 29. Retire and replace Picture © Canstockphoto.com
    30. 30. Agile Picture © Canstockphoto.com
    31. 31. DevOps and The Three Ways
    32. 32. Colleagues Customers RealIT RealIT Aggregators/suppliers Manufacturers Consumers
    33. 33. To protect and serve Picture © Canstockphoto.com
    34. 34. Service portfolio Demand Projects Catalogue Retire Slow down demand decisions to free up headroom to make improvements to IT capabilities to speed up our ability to deliver
    35. 35. Meet in the Middle Slow IT Fast IT Demand Portfolio Projects Build Deploy Optimise Protect Serve
    36. 36. Slow IT Cartoon by Rui Soares
    37. 37. With thanks to our sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial

    ×