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#TFT14 Rob England: Slow IT: Meet in the Middle
 

#TFT14 Rob England: Slow IT: Meet in the Middle

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I've talked before about the need for Slow IT. Here then is a strategy for IT to address the issue, to make a value proposition for the parent organisation about how Slow IT will deliver benefit, will ...

I've talked before about the need for Slow IT. Here then is a strategy for IT to address the issue, to make a value proposition for the parent organisation about how Slow IT will deliver benefit, will allow IT to be more response, will enable Fast IT.

Fast IT is all those things you have heard about, from CSI to Agile, Lean, and DevOps. You will struggle to get them in place in a legacy environment without some Slow IT.

With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7

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  • © Two Hills Ltd 2013Created and published by Two Hillsletterbox@twohills.co.nzwww.twohills.co.nzPO Box 57-150, ManaPorirua 5247New ZealandThis work by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. Content must be attributed to "Two Hills Ltd www.twohills.co.nz".
  • I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
  • Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
  • Why do we have such a sucky project reputation?We do too manySo we underfund themEspecially we underfund people and process relative to tech
  • If we spend the right amount on people and process we’d have to kill someFree up the money to do the others properly
  • New services, upgrades and changes to services, internal IT housekeeping….Eating BAU to deliver changePeople are breaking
  • The governors must understand their responsibilities wrt ITAnd they must understand the risk to the organisationThen it is their informed decision
  • How to decide properlyWith a service portfolioNot a project portfolioTake into account the effect on BAU
  • Projecting personal experience onto corporate systemsUpgrades to a smart phone don’t teach us anything about Real IT upgrades, nor phone appsApple, Amazon and Netflix are not patterns/ templates/ role models for Real corporate IT
  • The trump card always played to keep the hysterical pace upA very American thing. That retail confusion againMany industries are happy to take a follower strategy
  • Not every organisation wants or needs to change at breakneck speedAmerica has this fixation with competitivenessCompete or dieAnd quarterly resultsWe’re getting swept up in the hysteriaTake the german or japanese manufacturersThey play thelong game
  • Forget technology rate of change which keeps acceleratingHumans, culture and organisations have a limitChanging faster than people within IT and consuming IT can manage
  • Putting the organisation at riskIT must speak upHow?
  • Not slow foodOr slow businessSlow IT: deliberately provocativeReally mean SLOWER ITat a rate that IT can sustain deliveryAnd the org can absorb deliveryIf we don’t slow it down the world will slow it down for us
  • Slow down the flow of demand into projectsSlow down our decisions on new and changed services(we could also use some slowing down in delivery too, which is a related discussion)And the quid pro quo?
  • How do we even get this message to governors and executive?
  • My “bad parents” story probably isn’t a good one to giveBusiness Information Services Librarywww.aslbislfoundation.org/en/bisl
  • What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
  • Speed up our ability to deliver
  • What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
  • Finally time to do CSI: 10%
  • And Kaizen
  • : traditional outsourcing, Cloud, SaaS, PaaS, IaaS...
  • And ScrumAnd KanbanAnd ScrumbanAnd…fast, iterative, incremental development
  • : fast, iterative, automated deploymentThree Ways:1 systems thinking2 feedback loops (amplify)3 continual improvement (experimentation and learning)
  • I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
  • Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
  • Slow down demand decisionsIn order to free up headroomTo make improvements to IT capabilitiesto speed up our ability to deliver
  • Cartoon by RuiSoares http://itilblues.files.wordpress.com/

#TFT14 Rob England: Slow IT: Meet in the Middle #TFT14 Rob England: Slow IT: Meet in the Middle Presentation Transcript

  • Rob England Slow IT: Meet in the middle
  • Slow IT: Meet in the Middle Rob England www.twohills.co.nz v2
  • Colleagues Customers REALLY bad governance if this is allowed to happen never going away RealIT RealIT shrinking Aggregators/suppliers Manufacturers Consumers
  • To protect and serve Picture © Canstockphoto.com
  • Failed projects
  • Fund for success
  • Culling projects Instead of 3 out of 10 succeed, 4 out of 7 do
  • Drowning in projects Picture © Canstockphoto.com
  • “CIOs have a choice… try to fulfill all the demands placed on them while spending less and less money, or to focus on being “fit for purpose”—providing the capabilities their company needs most, in line with its most essential ways of creating value” Booz and Co.
  • Governance of IT Picture © Canstockphoto.com
  • Service portfolio Demand Projects Catalogue resources Retire
  • Expectations • Personal digital • Mega-online-retail
  • Competition Picture © Canstockphoto.com
  • Overheating Picture © Canstockphoto.com
  • Human rate of change Picture © Canstockphoto.com
  • All exponential curves level out
  • IT is reaching a limit Picture © Canstockphoto.com
  • Slow IT Picture © Canstockphoto.com
  • Service portfolio Demand Projects Catalogue Retire
  • The message barrier Picture © Canstockphoto.com
  • The message barrier • • • • • • • • • Keep telling the story Be ready when there is a crisis Don’t undermine, make them heroes Educate the CIO Speak their language Piggyback existing communications Ensure auditors ask the right questions Consider BiSL Become a trusted advisor
  • Fast IT Picture © Canstockphoto.com
  • Service portfolio Demand Projects Catalogue Retire
  • Fast IT • • • • • • • Picture © Canstockphoto.com Optimisation: CSI Standard change Lean Outsourcing / Cloud Retire and replace Agile DevOps
  • Optimisation: CSI
  • Standard Change Picture © Canstockphoto.com
  • Lean Picture © Canstockphoto.com
  • Outsourcing / Cloud Picture © Canstockphoto.com
  • Retire and replace Picture © Canstockphoto.com
  • Agile Picture © Canstockphoto.com
  • DevOps and The Three Ways
  • Colleagues Customers RealIT RealIT Aggregators/suppliers Manufacturers Consumers
  • To protect and serve Picture © Canstockphoto.com
  • Service portfolio Demand Projects Catalogue Retire Slow down demand decisions to free up headroom to make improvements to IT capabilities to speed up our ability to deliver
  • Meet in the Middle Slow IT Fast IT Demand Portfolio Projects Build Deploy Optimise Protect Serve
  • Slow IT Cartoon by Rui Soares
  • With thanks to our sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial