Mark Smalley
My favourite IT paradigms
TFT14
18th February 2014
My Favorite IT Paradigms
and various other Musings
Mark Smalley, IT Paradigmologist
@marksmalley
...
Federal Presentation
Safety Standards

3
London

Chicago

Fort Lauderdale

Cary

Phoenix

Las Vegas

Antwerp

Malmö

Singapore

Kuala Lumpur

2013
Calgary

Edmonto...
Humble beginnings

● 1st conference presentation 9 Dec 2003
● 10 years presenting at international events
● Pink04, 15 Feb...
What’s better than a best practice?!

Brian Johnson &
Mark Smalley
Las Vegas / Feb 15, 2004
Introduction

Brian Johnson, Director, Marketing &
Communications, Pink Elephant
Prior to joining Pink Elephant Inc in 200...
Application Management in 1994
Maintenance
Programmer

Bad for
your Career

Operational,
Fire-fighting

Hero
Management
Application Management in 2004

Business
Demands

Increased
Complexity

Reduced
Budgets
Maturity

???
ASL
ITIL

Business IS
Management

Applications
Management

Infrastructure
Management
1990

2010
2014: Extreme Maintenance
It’s maintenance
Jim, but not as
we know it…
“ASL is the DevOps piece.
It joined up what needed
to be joined up” (14:40)

12
Application Services Library
www.aslbislfoundation.org
Services
Application

Strategic

Managing

Operational

13
Application Services Library
www.aslbislfoundation.org
Services
Application

Strategic

Managing

Operational

14
Maturity

???
ASL
ITIL

Business IS
Management

Applications
Management

Infrastructure
Management
1990

2010
Business Information Services Library
www.aslbislfoundation.org

Govern
information
Management

Direct
information
strateg...
Business Information Services Library
www.aslbislfoundation.org
I-organization strategy cluster

Information strategy clus...
IT Paradigms

●
●
●
●

Demand-Supply-Use
Cynefin
IF THEN MAYBE
Disruptive Innovation

● Standards & Frameworks
● Questions...
Demand-Supply-Use
Mark Smalley

User
org

Use

Demand

Info
syst

IT
org

Supply

19
Demand

Use

Info
Syst

Supply

20
Business

Bus. Info. Mgmt

IT Supply

incl. IT Demand Mgmt

IT Strategy
Business
Strategy

Information
Strategy

Applicati...
Cynefin
Dave Snowden
@snowded
YouTube ‘Cynefin Framework’

22

22
‘IF THEN MAYBE’
Mark Burgess
@markburgress_OSL / markburgess.org
http://vimeo.com/album/2573383/video/77207216
Uncertain I...
Disruptive Innovation
Clayton Christensen
YouTube: ‘Disruptive Innovation Explained’

24

24
Standards & Frameworks
●
●
●
●

25

ISO
ISO
ISO
ISO

38500 (governance of IT)
9126 & 25010 (software quality)
12207 (softw...
‘Give me questions, not answers’
www.aslbislfoundation.org
Theo Thiadens
NED
Roles & Resp; Standardization & Sourcing; Sup...
Career Paradigms

● Change
● Choices
● Happiness

27
IT Paradigmologist

28

Paradigmologist

Happiness (%)

[Smalley.IT]

28
Manager’s
perspective
[Smalley.IT]

Paradigmologist

29

29
Happiness

30

Paradigmologist

Happiness (%)

[Smalley.IT]

30
Happiness
is U-shaped
Prof A. Oswald

EUR 43 44
USA 45 49

31

Source: www.nber.org/papers/w12935.pdf

31
Dalai Lama
Meaning of life,
I consider the happiness and
usefulness,
is the purpose of our life,
meaning of our life.
The ...
Happiness
& usefulness

YouTube RSA Drive

33

33
“There’s value
beyond business value”

YouTube TFT13 Mark Kawasaki

34
Line of
everything
Charles Handy

35
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

35
Line of
everything
Charles Handy

36
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

36
Reinvent yourself

37

Paradigmologist

Happiness (%)

[Smalley.IT]

37
38


$

[Smalley.IT]

Paradigmologist

Happiness (%)

Refocus

38
39


$

[Smalley.IT]

Paradigmologist

Happiness (%)

Refocus

39
Things will change;
they might just
change without you.
Chris Dancy, Dec 2012
C

40

40
Federal Presentation
Safety Standards

41
Thank you &
Please Connect!
TFT14
18th February 2014
My Favorite IT Paradigms
and various other Musings
Mark Smalley, IT P...
#TFT14 Mark Smalley, My Favorite IT Paradigms
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#TFT14 Mark Smalley, My Favorite IT Paradigms

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Mark reflects on 10 years of speaking at 50 conferences in 20 countries and 4 continents and shares some of the 'paradigms' that have helped him and his clients get a better grip on IT.

With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7

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  1. 1. Mark Smalley My favourite IT paradigms
  2. 2. TFT14 18th February 2014 My Favorite IT Paradigms and various other Musings Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org 2 2
  3. 3. Federal Presentation Safety Standards 3
  4. 4. London Chicago Fort Lauderdale Cary Phoenix Las Vegas Antwerp Malmö Singapore Kuala Lumpur 2013 Calgary Edmonton Toronto New York Edina St Paul Nashville Osaka Tokyo Birmingham 4
  5. 5. Humble beginnings ● 1st conference presentation 9 Dec 2003 ● 10 years presenting at international events ● Pink04, 15 Feb 2004, Las Vegas ● Useful IT paradigms ● Useful career paradigms 9 Dec 2003 5
  6. 6. What’s better than a best practice?! Brian Johnson & Mark Smalley Las Vegas / Feb 15, 2004
  7. 7. Introduction Brian Johnson, Director, Marketing & Communications, Pink Elephant Prior to joining Pink Elephant Inc in 2002, Brian Johnson has played a pioneering role in the development of the IT Infrastructure Library. Brian has written five of the original ITIL volumes as well as the ITIL Business Perspective series. He also designed the current ITIL rewrite. Mark Smalley, Manager Business Development, Getronics Mark has 20 years of experience in the field of applications management, varying from delivery to management and organization. He works for Getronics and is responsible for the development of Getronics’ applications management business in the Netherlands. He’s an active member of the ASL Foundation. Mark also frequently writes and speaks about his discipline.
  8. 8. Application Management in 1994 Maintenance Programmer Bad for your Career Operational, Fire-fighting Hero Management
  9. 9. Application Management in 2004 Business Demands Increased Complexity Reduced Budgets
  10. 10. Maturity ??? ASL ITIL Business IS Management Applications Management Infrastructure Management 1990 2010
  11. 11. 2014: Extreme Maintenance It’s maintenance Jim, but not as we know it…
  12. 12. “ASL is the DevOps piece. It joined up what needed to be joined up” (14:40) 12
  13. 13. Application Services Library www.aslbislfoundation.org Services Application Strategic Managing Operational 13
  14. 14. Application Services Library www.aslbislfoundation.org Services Application Strategic Managing Operational 14
  15. 15. Maturity ??? ASL ITIL Business IS Management Applications Management Infrastructure Management 1990 2010
  16. 16. Business Information Services Library www.aslbislfoundation.org Govern information Management Direct information strategy Manage information management Support users itSMF Singapore 2013 Annual Conference - Value of ITSM Change functionality 16
  17. 17. Business Information Services Library www.aslbislfoundation.org I-organization strategy cluster Information strategy cluster Strategy Strategic supplier management Strategic user relationship management Establish info. chain developments Information coordination I-organization strategy Information lifecycle management Management Strategic info. partner management Planning and resource management Financial management Operations Demand management Changemanagement Contract management Functionality management cluster Specify information requirements Design nonautomated info. systems Prepare transition Business data management Operational supplier management Information portfolio management Establish bus. process developments Use management cluster End user support Establish technological developments Review and testing Transition management itSMF Singapore 2013 Annual Conference - Value of ITSM 17
  18. 18. IT Paradigms ● ● ● ● Demand-Supply-Use Cynefin IF THEN MAYBE Disruptive Innovation ● Standards & Frameworks ● Questions, not Answers 18
  19. 19. Demand-Supply-Use Mark Smalley User org Use Demand Info syst IT org Supply 19
  20. 20. Demand Use Info Syst Supply 20
  21. 21. Business Bus. Info. Mgmt IT Supply incl. IT Demand Mgmt IT Strategy Business Strategy Information Strategy Application Strategy ASL BiSL Service Strategy ITIL IT Projects & Releases Business Projects Functionality Management Application Maintenance & Renewal Service Design & Transition ASL ITIL BiSL IT Operations Business Operations Usage Management Application Support IT Services Service Operation 21
  22. 22. Cynefin Dave Snowden @snowded YouTube ‘Cynefin Framework’ 22 22
  23. 23. ‘IF THEN MAYBE’ Mark Burgess @markburgress_OSL / markburgess.org http://vimeo.com/album/2573383/video/77207216 Uncertain Infrastructures 23 23
  24. 24. Disruptive Innovation Clayton Christensen YouTube: ‘Disruptive Innovation Explained’ 24 24
  25. 25. Standards & Frameworks ● ● ● ● 25 ISO ISO ISO ISO 38500 (governance of IT) 9126 & 25010 (software quality) 12207 (software lifecycle) 16350 (appl. mgmt, influenced by ASL) ● COBIT 5 ® (benefits realization, risk optimization and resource optimization) ● ITIL ® (IT service management) ● ASL 2 ® (application support, maintenance & strategy ● BiSL ® (business perspective: demand & use) 25
  26. 26. ‘Give me questions, not answers’ www.aslbislfoundation.org Theo Thiadens NED Roles & Resp; Standardization & Sourcing; Supplier certif. Brian Johnson USA Effective use of frameworks Ian Clayton USA IT Dept; effectiveness of ‘implementing’ ITSM Maarten Looijen NED Ethics Charles Betz USA DevOps; IT Dept; Analytics; Frameworks Rob England NZL Managing multi-party value chains; Anti-fragility Troy DuMoulin USA Managing multi-party value chains Aale Roos FIN Quality of IT service Hank Marquis USA Business responsibilities; Roles and career paths Paul Wilkinson NED Training & certification; Customer focus; BITA Steven de Smet BEL IT Dept Peter Lijnse CAN IT Dept Ivor Macfarlane GBR DevOps (vs specialization); IT Dept Robert Falkowitz CHE Humans vs machines Mark Toomey AUS IT-savvy business leaders Rama Prasad Mamidi SIN […]; Offshore; Talent (customer expectations, scarcity) Egon Berghout NED Career paths/knowledge/job rotation; IS trade-offs Michiel de Boer MYS Lean and Agile Suwat Laicharoensup THA Technological standardization; ITSM for SME’s Frank Chen CHN Competences for knowledge workers Milan Zivkovic SRB Consolidation; Complexity reduction; performance; BITA Mauricio Corona MEX Effect offshore ITSM for professionals in ‘mature’ regions AN Rao IND Managing multi-party value chains; ITSM & Cloud/Mobile//SDN/SDDC 26 itSMF Singapore 2013 Annual Conference of Talking to the business ITSM itSMFSingapore 2013 Annual Conference - Value - Value of ITSM Daniel Billing SWE
  27. 27. Career Paradigms ● Change ● Choices ● Happiness 27
  28. 28. IT Paradigmologist 28 Paradigmologist Happiness (%) [Smalley.IT] 28
  29. 29. Manager’s perspective [Smalley.IT] Paradigmologist 29 29
  30. 30. Happiness 30 Paradigmologist Happiness (%) [Smalley.IT] 30
  31. 31. Happiness is U-shaped Prof A. Oswald EUR 43 44 USA 45 49 31 Source: www.nber.org/papers/w12935.pdf 31
  32. 32. Dalai Lama Meaning of life, I consider the happiness and usefulness, is the purpose of our life, meaning of our life. The very existence of our life, is surely not for trouble, not for suffering. 32
  33. 33. Happiness & usefulness YouTube RSA Drive 33 33
  34. 34. “There’s value beyond business value” YouTube TFT13 Mark Kawasaki 34
  35. 35. Line of everything Charles Handy 35 Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45) 35
  36. 36. Line of everything Charles Handy 36 Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45) 36
  37. 37. Reinvent yourself 37 Paradigmologist Happiness (%) [Smalley.IT] 37
  38. 38. 38  $ [Smalley.IT] Paradigmologist Happiness (%) Refocus 38
  39. 39. 39  $ [Smalley.IT] Paradigmologist Happiness (%) Refocus 39
  40. 40. Things will change; they might just change without you. Chris Dancy, Dec 2012 C 40 40
  41. 41. Federal Presentation Safety Standards 41
  42. 42. Thank you & Please Connect! TFT14 18th February 2014 My Favorite IT Paradigms and various other Musings Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org 42 42
  43. 43. With thanks to our slides sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial

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