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We must nurture a context where people want to change. ...
We must nurture a context where people want to change.
So I've been writing and talking about Storytelling applied to service management. And drawing stories too... I believe telling stories is a natural and potent way of sharing and supporting change. Want to see me presenting on storytelling at TFT14 (live drawing included, no mushrooms will be harmed)? Vote me up (yes, there on the left next to the photo).
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7