#TFT12: Robert Falkowitz
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Beyond Firefighting: Advanced Techniques in Incident Management ...
Beyond Firefighting: Advanced Techniques in Incident Management
In an advanced organization, the resolution of incidents should be considered already in the service design phase and tested during the service transition phase. What are the techniques that allow you to resolve incidents quickly and within a predictable time-frame?
See Robert's TFT speaker Pinterest board: http://pinterest.com/servicedesk/robert-falkowitz/
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