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#tft14 @daveherpen & @marksmalley
MARK SMALLEY & DAVE
VAN HERPEN
Agile! DevOps!
What's next? ValOps?!
2
#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps!
What's next? ValOps?
Dave van Herpen, Management Co...
3
#tft14 @daveherpen & @marksmalley
Happiness(%)
Paradigmologist
[Smalley.IT]
THE SERVICE
MANAGEMENT
INAUGURAL
CONGRESS
IT...
4
#tft14 @daveherpen & @marksmalley
Dave van Herpen
• Established in 1974
• Sogeti NL
• Management Consultant &
Service Li...
5
#tft14 @daveherpen & @marksmalley
What’s up?!
The world
is flat
We need
information
Things
change
rapidly
Information
sy...
6
#tft14 @daveherpen & @marksmalley
The good old days
Source: www.culture24.org.uk/science-and-nature/technology/art75361
7
#tft14 @daveherpen & @marksmalley
Nowadays
Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pa...
8
#tft14 @daveherpen & @marksmalley
POLL
What’s your biggest bottleneck in this IT value chain?
• Identifying valuable I&T...
9
#tft14 @daveherpen & @marksmalley
Modern I&T needs a
radically better approach
Critical & complex
Systemic & emergent
Sp...
10
#tft14 @daveherpen & @marksmalley
Fewer rules, better behaviour
11
#tft14 @daveherpen & @marksmalley
Agile
@daveherpen
Scrum
XP
DSDM
FDD
Kanban
SAFe
12
#tft14 @daveherpen & @marksmalley
Agile mindset in the enterprise
13
#tft14 @daveherpen & @marksmalley
The trouble with Scrum...
14
#tft14 @daveherpen & @marksmalley
DevOps
Continuous
 Build
 Integration
 Deployment
 Delivery
 Quality
 Testing
15
#tft14 @daveherpen & @marksmalley
DevOps in real life
dev
ops
16
#tft14 @daveherpen & @marksmalley
DevOps in real life
dev
ops
sec
supp
cust
arch
test
ext
17
#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
Evolution of multi-
disciplinary approaches
Deploy
Develop
Integra...
18
#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
Evolution of multi-
disciplinary approaches
Deploy
Develop
Integra...
19
#tft14 @daveherpen & @marksmalley
But wait!
•What’s wrong
with this picture?
•Something’s
missing!
•Who actually
realiz...
20
#tft14 @daveherpen & @marksmalley
Users
Users
Users
Users
Cartoon: Hugh MacLeod, www.gapingvoid.com
21
#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AMITSM
USE
Use – the weakest link?
Deploy
Develop
Integrate
Deliver
Ident...
22
#tft14 @daveherpen & @marksmalley
IT in real life
23
#tft14 @daveherpen & @marksmalley
“Our new IT system is
beautiful but you just
can't use it“
“It takes us five times
lo...
24
#tft14 @daveherpen & @marksmalley
“Our new IT system is
beautiful but you just
can't use it“
“It takes us five times
lo...
25
#tft14 @daveherpen & @marksmalley
Do you just build cars?
Or get drivers from A to B?
Identity crisis?
26
#tft14 @daveherpen & @marksmalley
Demand-Supply-Use
User
Org Demand
SupplyUse
Info
Syst
IT
Org
27
#tft14 @daveherpen & @marksmalley
Demand-Supply-Use
User
Org Demand
SupplyUse
Info
Syst
IT
Org
Realize
actual
value
Ide...
28
#tft14 @daveherpen & @marksmalley
Business Information Mgmt
28
• Decide how I&T can
help your business
survive and succ...
29
#tft14 @daveherpen & @marksmalley
Information
strategy
I-organization
strategy
Functionality
management
Management proc...
30
#tft14 @daveherpen & @marksmalley
Planning and resource
management
Financial
management
Demand
management
Contract
mana...
31
#tft14 @daveherpen & @marksmalley
BiSL connects product owners
& service owners
32
#tft14 @daveherpen & @marksmalley
BiSL addresses effective and
efficient use
33
#tft14 @daveherpen & @marksmalley
POLL
How effectively and efficiently do
your users use their I&T?
• Don’t know
• Much...
34
#tft14 @daveherpen & @marksmalley
PARTNERS
CUSTOMERS
SUPPLIERS
BUSINESS
AD/AMITSM
SUPPLIERS
Gaps
35
#tft14 @daveherpen & @marksmalley
PARTNERS
CUSTOMERS
SUPPLIERS
BUSINESS
AD/AMITSM
SUPPLIERS
DevOps
BiSL
Gaps
36
#tft14 @daveherpen & @marksmalley
Chain vs. Rope Management
Inspiration for rope metaphor @bartstofberg
1
2
3
4
37
#tft14 @daveherpen & @marksmalley
SIAM Operational Model
Business
Unit
Business
Unit
Business
Unit
Business
Unit
Busine...
38
#tft14 @daveherpen & @marksmalley
Agile SIAM
Fit for
future
Fit for
enterprise
Fit for
lifecycle
Fit for
integration
Bu...
39
#tft14 @daveherpen & @marksmalley
PARTNERS
CUSTOMERS
SUPPLIERS
BUSINESS
AD/AMITSM
SUPPLIERS
DevOps
BiSL
S
I
A
M
Gaps
40
#tft14 @daveherpen & @marksmalley
• Agile filled the gap that silo IT created
• DevOps is filling the gap that Agile cr...
41
#tft14 @daveherpen & @marksmalley
• Organize in ropes, not chains
• Talk benefits, costs and risks
• Think demand & use...
42
#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps!
What's next? ValOps?
Dave van Herpen, Management C...
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Mark Smalley & Dave van Herpen, ValOps

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This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users.
Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...

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Transcript of "Mark Smalley & Dave van Herpen, ValOps"

  1. 1. 1 #tft14 @daveherpen & @marksmalley MARK SMALLEY & DAVE VAN HERPEN Agile! DevOps! What's next? ValOps?!
  2. 2. 2 #tft14 @daveherpen & @marksmalley TFT14, 18 June 2014 Agile! DevOps! What's next? ValOps? Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist Mark Dave
  3. 3. 3 #tft14 @daveherpen & @marksmalley Happiness(%) Paradigmologist [Smalley.IT] THE SERVICE MANAGEMENT INAUGURAL CONGRESS IT Paradigmologist
  4. 4. 4 #tft14 @daveherpen & @marksmalley Dave van Herpen • Established in 1974 • Sogeti NL • Management Consultant & Service Line Manager • Expertise: • Agile ITSM, AM & DevOps • Business Information Mgmt • Sourcing & SIAM • Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...
  5. 5. 5 #tft14 @daveherpen & @marksmalley What’s up?! The world is flat We need information Things change rapidly Information systems are complex
  6. 6. 6 #tft14 @daveherpen & @marksmalley The good old days Source: www.culture24.org.uk/science-and-nature/technology/art75361
  7. 7. 7 #tft14 @daveherpen & @marksmalley Nowadays Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642
  8. 8. 8 #tft14 @daveherpen & @marksmalley POLL What’s your biggest bottleneck in this IT value chain? • Identifying valuable I&T ideas • Designing functionality • Developing functionality • Integrating applications • Deploying releases
  9. 9. 9 #tft14 @daveherpen & @marksmalley Modern I&T needs a radically better approach Critical & complex Systemic & emergent Specialized & decentralized More valuable I&T Quicker delivery Better value realization More reliable/resilient Cheaper Multi-disciplinary approach T-shaped professionals Disciplined flexibility
  10. 10. 10 #tft14 @daveherpen & @marksmalley Fewer rules, better behaviour
  11. 11. 11 #tft14 @daveherpen & @marksmalley Agile @daveherpen Scrum XP DSDM FDD Kanban SAFe
  12. 12. 12 #tft14 @daveherpen & @marksmalley Agile mindset in the enterprise
  13. 13. 13 #tft14 @daveherpen & @marksmalley The trouble with Scrum...
  14. 14. 14 #tft14 @daveherpen & @marksmalley DevOps Continuous  Build  Integration  Deployment  Delivery  Quality  Testing
  15. 15. 15 #tft14 @daveherpen & @marksmalley DevOps in real life dev ops
  16. 16. 16 #tft14 @daveherpen & @marksmalley DevOps in real life dev ops sec supp cust arch test ext
  17. 17. 17 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM Evolution of multi- disciplinary approaches Deploy Develop Integrate1) Deliver2) Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services 1) Not Continuous Integration of Code 2) Not Continuous Delivery of Software Releases
  18. 18. 18 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM Evolution of multi- disciplinary approaches Deploy Develop Integrate Deliver Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services Agile DevOps
  19. 19. 19 #tft14 @daveherpen & @marksmalley But wait! •What’s wrong with this picture? •Something’s missing! •Who actually realizes the value of I&T? BUSINESS AD/AMITSM Deploy Develop Integrate Deliver Identify
  20. 20. 20 #tft14 @daveherpen & @marksmalley Users Users Users Users Cartoon: Hugh MacLeod, www.gapingvoid.com
  21. 21. 21 #tft14 @daveherpen & @marksmalley BUSINESS AD/AMITSM USE Use – the weakest link? Deploy Develop Integrate Deliver Identify IT Value Chain • Identify value from I&T • Design functionality • Develop functionality • Integrate applications • Deploy applications • Deliver IT services • Use information systems & IT services
  22. 22. 22 #tft14 @daveherpen & @marksmalley IT in real life
  23. 23. 23 #tft14 @daveherpen & @marksmalley “Our new IT system is beautiful but you just can't use it“ “It takes us five times longer than with the old system” IT in real life
  24. 24. 24 #tft14 @daveherpen & @marksmalley “Our new IT system is beautiful but you just can't use it“ “It takes us five times longer than with the old system” IT in real life IT causes 7.6% productivity loss Univ. Twente, 2012, ‘Ctrl Alt Delete’ (Dutch)
  25. 25. 25 #tft14 @daveherpen & @marksmalley Do you just build cars? Or get drivers from A to B? Identity crisis?
  26. 26. 26 #tft14 @daveherpen & @marksmalley Demand-Supply-Use User Org Demand SupplyUse Info Syst IT Org
  27. 27. 27 #tft14 @daveherpen & @marksmalley Demand-Supply-Use User Org Demand SupplyUse Info Syst IT Org Realize actual value Identify potential value Develop Integrate Deploy Deliver
  28. 28. 28 #tft14 @daveherpen & @marksmalley Business Information Mgmt 28 • Decide how I&T can help your business survive and succeed • Delegate the T to the IT provider • Organize the I • Ensure effective and efficient use of I&T
  29. 29. 29 #tft14 @daveherpen & @marksmalley Information strategy I-organization strategy Functionality management Management processes Use management Connecting processes Connecting processes • Decide how I&T can help your business survive and succeed • Delegate the T to the IT provider • Organize the I • Ensure effective and efficient use of I&T BIM & BiSL 2 1 34 1 2 3 4
  30. 30. 30 #tft14 @daveherpen & @marksmalley Planning and resource management Financial management Demand management Contract management Use management Functionality management Information strategyI-organization strategy Connecting processes Change management Transition management End user support Business data management Operational supplier management Specify information requirements Design non-automated information systems Prepare transition Review and testing Establish business process developments Establish information chain developments Establish technological developments Management Processes Connecting processes Infor- mation coor- dination Strategic user relationship management Strategic supplier management Define I-organization strategy Strategic information partner management Information lifecycle management Information portfolio management BiSL (2012 edition) StrategicManagingOperational
  31. 31. 31 #tft14 @daveherpen & @marksmalley BiSL connects product owners & service owners
  32. 32. 32 #tft14 @daveherpen & @marksmalley BiSL addresses effective and efficient use
  33. 33. 33 #tft14 @daveherpen & @marksmalley POLL How effectively and efficiently do your users use their I&T? • Don’t know • Much room for improvement • Some room for improvement • Little room for improvement
  34. 34. 34 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS Gaps
  35. 35. 35 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS DevOps BiSL Gaps
  36. 36. 36 #tft14 @daveherpen & @marksmalley Chain vs. Rope Management Inspiration for rope metaphor @bartstofberg 1 2 3 4
  37. 37. 37 #tft14 @daveherpen & @marksmalley SIAM Operational Model Business Unit Business Unit Business Unit Business Unit Business Unit Retained IT (Demand) Organization: Functional/Information Mgmt, Architecture, Strategy Programs / Projects Service Integration and Management Demand Supply Operational Service Tower Operational Service Tower Private Cloud Providers Public Cloud Providers SaaS Provider Application Maintenance Application Development Visual adapted from Mozaic.net
  38. 38. 38 #tft14 @daveherpen & @marksmalley Agile SIAM Fit for future Fit for enterprise Fit for lifecycle Fit for integration Business Integration Services Agile Contract Mgmt Business Driven KPI’s & SLA’s Agile ITSM Value Stream Mapping & Cycle Time
  39. 39. 39 #tft14 @daveherpen & @marksmalley PARTNERS CUSTOMERS SUPPLIERS BUSINESS AD/AMITSM SUPPLIERS DevOps BiSL S I A M Gaps
  40. 40. 40 #tft14 @daveherpen & @marksmalley • Agile filled the gap that silo IT created • DevOps is filling the gap that Agile created • What is going to fill the gaps after DevOps? • SIAM addresses multi-vendor management • BiSL connects product owners and service owners • BiSL gives guidance for better use of I&T • But without an Agile/DevOps philosophy, this will only result in chains, not ropes Summary
  41. 41. 41 #tft14 @daveherpen & @marksmalley • Organize in ropes, not chains • Talk benefits, costs and risks • Think demand & use, not supply • Develop business knowledge and business empathy • Observe and ask the users • Work with process owners / system owners and proactive super duper users • Embrace Agile philosophy also for integration layers (SIAM) • Start introducing Agile way of thinking outside software development, including partners and suppliers • Do not restrict the application of the DevOps philosophy to just Dev + Ops for release automation Guidance
  42. 42. 42 #tft14 @daveherpen & @marksmalley TFT14, 18 June 2014 Agile! DevOps! What's next? ValOps? Dave van Herpen, Management Consultant Mark Smalley, IT Paradigmologist Mark Dave Q&A
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