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James Gander, The Service Desk Is Dead – Again!
 

James Gander, The Service Desk Is Dead – Again!

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We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk. ...

We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk.

I will be putting forward a more pragmatic response to that, including (spoiler alert) some tips to make your service desk work better for your organisation.

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    James Gander, The Service Desk Is Dead – Again! James Gander, The Service Desk Is Dead – Again! Presentation Transcript