What makes one service more remarkable than another? Which experiences make peoples return to a business or place? This hands-on workshop invited to compile, discuss and cluster well-designed services. Its goal was to collaboratively collect and explore outstanding service implementations and best-case examples. The workshop aimed at finding patterns and distinguishing different types of services.
This workshops’ outcome will be refined, elaborated and used to build a comprehensive database of exceptional services, both physical and digital. The compiled service collection will surface and be shared on an interactive map.