1. Customer Case study
Connolly seAlCoAt
Jason Connolly owner:
Was it easy to implement ServiceCEO into your business?
Absolutely. It was the easiest experience I’ve had with any program in our eight year history.
Of course this is partly because ServiceCEO is internet-based so everything is already set up
for you. All I had to do was enter my company information and what I charge for each job:
ServiceCEO did the rest. It took me hardly no time at all.
Does ServiceCEO make running your business easier?
Yes. As an eco-friendly company ServiceCEO enabled us to go completely paperless. Before
ServiceCEO we were running our business on paper. Now we use hardly use any paper at all,
can do administrative work in less than half the time and can do our scheduling and dispatching
JAson Connolly wAnted his from virtually anywhere.
seAl CoAting ComPAny to be Can you describe the challenges you had with running your business prior to ServiceCEO?
PAPerless. with serViCeCeo, thAt’s We were using too much paper; we were spending too much time rifling through stacks of
now Possible. paper to find invoices, customer information or upcoming jobs.
How has your day-to-day life changed since you started using ServiceCEO?
We are saving a huge amount of time each day. If a customer calls and says, “we’ve used you
before” we don’t have to search through a filing cabinet to find their contact information and what
type of work they’ve requested in the past. We can just enter the first few letters of their last name
and boom: the customer’s name, phone number, address, job history pop up. It’s beautiful.
Did you look at any other software before you chose ServiceCEO?
I did. I actually looked at a few of your competitors and a software that is tailored to the seal
coating industry.
What made you choose ServiceCEO over an industry-specific application?
Ultimately, ServiceCEO had everything I needed. It’s internet-based so I don’t have to clog up my
computer with an extra program which might slow it down. ServiceCEO is totally customizable
for any type of business so it really doesn’t matter that it’s not specific for the seal coating
industry. I made it specific for my business very easily. Plus, ServiceCEO is a very fast system.
The functionality of the application is enough for anyone to choose it and make it their own.
What advice would you give another service business owner that is looking at a
service management solution?
I would tell them to go to ServiceCEO. Hands down. Out of everything that I researched this was
the best pick. We’re on our way to being a completely paperless company. By eliminating the
pen and paper method we’ve cut so much time out of our work day and cost on office supplies.
Can you describe the benefits or issues if any with using a web-based software?
Everything about ServiceCEO is beneficial. My employees begin their day at home and go
directly to the worksite.
Can you tell me about your experience with the people here?
As far as the customer service it’s better than any business I’ve worked with. Every time I call
worldwide Headquarters
Insight Direct, Inc., 60 Canal Street, Boston, MA 02114
ServiceCEO there is a live person that answers the phone. I’m not put on hold; I’m not prompted
Tel: 1-800-471-4200 Email: sales@insightdirect.com to punch in any information. I call, someone answers the phone and that alone saves me time.
www.serviceceo.com It’s great.
Copyright © 2010 Insight Direct, Inc. All right reserved.
ServiceCEO is a registered trademark of Insight Direct in the U.S. and other
countries. Other names mentioned may be the registered trademarks or
trademarks of their respective owners.