“The Future of Work Is Play” By Ross Smith- Serious Play Conference 2012

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Ross Smith Speaks about “The Future of Work Is Play” at the 2012 Serious Play Conference
ABSTRACT
Life in ancient Egypt, Greece, Rome and Colonial America included a natural integration of play and work. There were no scheduled work hours, time clocks, or hourly wages. For adults, work and play were combined in the greater quest for survival. The Industrial Revolution brought great advances in labor, transforming effort from human to machine. There was no time for play – playing at work was considered counterproductive. Play and recreation were now completely detached from work and labor. As a result, the Industrial Age bore witness to monumental advances in leisure as well – from the circus and YMCA to the first urban playground and the U.S. National Park Service. As the 21st century shift to knowledge and information work becomes more pervasive, a return to the integration of games and play as part of work is a logical progression. Shifts and advances in global, societal, technological, economic, and socio-political trends will shape the future of work. These changes will lead to an increased use of game mechanics in the workplace of the future. Over the last several years, the deployment of “productivity games” to improve business processes through the application of game elements have been gaining momentum. The use of crowdsourcing and productivity games as a business process have been on the rise. These lessons support the notion that games can – and will – be an important component of the workplace of the future.

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“The Future of Work Is Play” By Ross Smith- Serious Play Conference 2012

  1. 1. + the future of work is play Ross Smith, Director of Test Microsoft Lync Team
  2. 2. + who am i?
  3. 3. + our world is changing new workforce management capabilities organizational trust how to build a culture of games and play creativity and innovation
  4. 4. + IMAGINE 1962 Seattle World’s Fair
  5. 5. + 7 billion humans 1804 – 1 billion 2023 – 8 billion 1927 – 2 billion 2041 – 9 billion 1960 – 3 billion 2081 – 10 billion
  6. 6. In a global village of 10061 would be Asian (20 Chinese, 17 Indian), 11 would be from Europe… and 70 would be gamers… Global Shift: Diverse and Distributed Workforces
  7. 7. By 2022, everyone under 25 is a Digital Native
  8. 8. More young children know how to playa computer game (58%) …than swim (20%) or ride a bike (52%) 91% of kids age 2-17 are gamers
  9. 9. 69% of kids age 2-5 can use a mouse,but only 11% can tie their shoelaces
  10. 10. 64% of parents believe games are a positive part of their kid’s lives
  11. 11. 47% work beyond regular business hours 32% do personal activities at work Global Shift: Blurred Work and Life
  12. 12. 68.7 million US social gamers in 2011 18 - 24 year olds send and receive 110 texts a day on
  13. 13. Games break through cultural barriersGlobal Shift: Arrival of Emerging Economies
  14. 14. + Gen Y and Millenials want: 1. Freedom 5. Collaboration 2. Customization 6. Entertainment 3. Scrutiny 7. Speed 4. Integrity 8. Innovation
  15. 15. Talking to Mary Beth “I feel like I’m underutilized”
  16. 16. It wasn’t just Mary BethWe’re different and want to do more
  17. 17. And it wasn’t just our team… Today’s workforce is underutilized and not engaged 29% engaged 55% passively disengaged 16% actively disengaged - Gallup
  18. 18. + Solution?
  19. 19. Why Trust? 10% increase in trust = 36% pay raise
  20. 20. +trust is foundational toinnovation
  21. 21. + freedom to fail
  22. 22. + collaboration
  23. 23. + tolerance for risk
  24. 24. + rapid prototyping and iteration
  25. 25. + ad hoc experimentation
  26. 26. + positive deviance
  27. 27. + changing culture Thoughts Feelings Culture Actions
  28. 28. + fungames and work play
  29. 29. + games have history
  30. 30. ancient civilization + festivals+ hunting and fishing + children + athletic competition
  31. 31. + industrial revolution
  32. 32. +creative class
  33. 33. + work
  34. 34. + workforce
  35. 35. + workplace
  36. 36. + work product
  37. 37. + why games and play?
  38. 38. +games help build trust
  39. 39. + Games establish structure
  40. 40. + Games develop regular practices
  41. 41. + Games facilitate interactions
  42. 42. + Games transcend Global culture
  43. 43. + Games enable Interpersonal confrontations and mutual engagements
  44. 44. + Games offer opportunity for Commitments, Promises, Offers, Requests
  45. 45. + Games support risk and vulnerabilities
  46. 46. + Games help test uncertainties
  47. 47. + flow anxiety challenge boredom skill
  48. 48. + games at work Productivity Games
  49. 49. + employees want what gamers have  fairness  transparency  feedback  trust  communication  engagement  productivity  education
  50. 50. + where games work best Skills- Unique Work Expanding Work Behaviors Core Work Skills Skills Skills Matrix In-Role Behaviors Organizational Citizenship Behaviors
  51. 51. + productivity game examples
  52. 52. + language quality game
  53. 53. Results + Total Screens Reviewed: Over 500,000Total Number of Reviewers: Over 4,500 Screens per Reviewer: Average 119Significant Quality Improvements for Windows 7 Positive Impact on Ship Schedule Team Morale and Subsidiary Engagement
  54. 54. Results Players Over 1,000 Feedback increase > 16x Feedback received: 10,000+Players vs. non-players 67% of players participate vs. 3% of nonSignificant Quality Improvements for product Positive Impact on Ship ScheduleTeam Morale and Dogfood User Engagement
  55. 55. Lync Client Tools Team Microsoft Disaster ResponseOXG Research NetHope
  56. 56. +
  57. 57. + security games “Why a game? Entertainment provides an engaging medium with which to raise awareness of the diversity of technologies impacted by security breaches and the creativity of techniques employed by attackers.” (Introduction to Hackers, Inc.)
  58. 58. +
  59. 59. + 42Projects  Collaborative Play  Trust  Management Innovation www.42projects.org
  60. 60. + seriouslythemovie.com
  61. 61. opportunities
  62. 62. + thank you ross smith rosss@microsoft.com

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