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Microsoft Lync: Communication Innovation

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Sentri webinar on Microsoft Lync: Communication Innovation

Sentri webinar on Microsoft Lync: Communication Innovation

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  • 1. About Sentri Israel - Development & Business since 1999 Engineering Partner of the YearMicrosoft 2010/2011 Northeast Partner of the YearMicrosoft 2011 Northeast VOICE
  • 2. Depth & Breadth of Solutions & Expertise Strategic Service Professional Service Managed Services Cloud Services SharePoint Infrastructure Support Center Office 365 Dynamics CRM Platform Systems Management Dynamics CRM Online Custom Development Security & Identity Client Services Intune ContactCenter-I3 Azure System Center UC– Lync, Video, Exchange Copyright 2012 © Sentri, Inc. All rights reserved.
  • 3. Server Platform Portals and ManagedDynamics CRM Unified Virtualization System Collaboration Services Communications Desktop Management Server Active Directory Sales Help Desk SCVMM Cloud Strategy Marketing Tier II Customer Service High Availability Windows 7 Data Center Portals Tier III Overall Microsoft Strategy App-V Workflow Platform Exchange SCCM Search Cloud Unified Messaging Enterprise Voice Unified Communication and Collaboration CRM On-Premises In the Cloud
  • 4. Integrated Microsoft Solutions Presentation SharePoint Server Extranets Intranets Dashboards Analytic Scorecards Workflow Views Structured Process Management CIM/Contact Center CRM ERP Communications Platform Lync Exchange 2010 Platform RemoteVirtualization Monitoring Integratio Access SQL Server Security n Services Copyright 2012 © Sentri, Inc. All rights reserved.
  • 5. Core Interactive ComponentsE-Mail Intranet/ExtranetCollaboration Workflow/FormsUnified Messaging Document ManagementShared Calendars Exchange SharePoint Content ManagementManaged Folders SearchMobile Business IntelligenceProtection Collaboration Protection Lync VoIP Collaboration Chat Presence Video Protection Conferencing Copyright 2012 © Sentri, Inc. All rights reserved.
  • 6. Market Momentum - 20072007The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reusedwith permission. The Magic Quadrant is a graphical representation of amarketplace at and for a specific time period. It depicts Gartners analysis ofhow certain vendors measure against criteria for that marketplace, as definedby Gartner. Gartner does not endorse any vendor, product or service depictedin the Magic Quadrant, and does not advise technology users to select onlythose vendors placed in the "Leaders" quadrant. The Magic Quadrant isintended solely as a research tool, and is not meant to be a specific guide toaction. Gartner disclaims all warranties, express or implied, with respect to thisresearch, including any warranties of merchantability or fitness for a particularpurpose.SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications, 2007” by Bern Elliot,August 20,2007The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research noteand should be evaluated in the context of the entire report. View the full Gartner report,compliments of Microsoft, athttp://mediaproducts.gartner.com/reprints/microsoft/article3/article3.html.
  • 7. Market Momentum - 2008 2008 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartners analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Magic Quadrant for Unified Communications, 2007”Microsoft Confidential - NDA Only 8
  • 8. Market Momentum - 20092009The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reusedwith permission. The Magic Quadrant is a graphical representation of a marketplaceat and for a specific time period. It depicts Gartners analysis of how certain vendorsmeasure against criteria for that marketplace, as defined by Gartner. Gartner doesnot endorse any vendor, product or service depicted in the Magic Quadrant, anddoes not advise technology users to select only those vendors placed in the"Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and isnot meant to be a specific guide to action. Gartner disclaims all warranties, express orimplied, with respect to this research, including any warranties of merchantability orfitness for a particular purpose. This Magic Quadrant graphic was published byGartner, Inc. as part of a larger research note and should be evaluated in the contextof the entire report. The Gartner report is available upon request from Microsoft.SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
  • 9. Gartner UC Magic Quadrant 2010Exchange UM UC Magic Quadrant 2010 Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering.Lync Server 2010 Called out as a potential “stand- alone telephony service” with the ability to integrate with existing PBX’s.UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six! Source: Gartner July 2010
  • 10. Gartner UC Magic Quadrant 2011Exchange UM UC Magic Quadrant 2011 Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering.Lync Server 2010 Called out as a potential “stand- alone telephony service” with the ability to integrate with existing PBX’s.UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six! Source: Gartner August 2011
  • 11. Microsoft Business Productivity Components Best Productivity Experience Across PC, Phone, and Browser The Cloud On Your Terms Online On-premises Unified Business Enterprise Content Collaboration Enterprise Search Communications Intelligence Management Unified Business Platform
  • 12. Barriers to a More Connected Experience Distributed teams, partners, and customers High cost of Lack of integration communications
  • 13. Communications ShiftBringing people & information together with software Overall Enterprise Costs Telephony Down Separate Management E-mail & Unified Instant Messaging Experience Common Management Audio Unified Messaging Conference Conferencing Messaging Telephony Enterprise E-mail & Video Instant Conference Web Conference Voice Mail Platform • Non-integrated communication silos • Horizontally integrated common platform for UC • Inefficient communications • Standards-based distributed architecture • Communications overload • Accessibility in the entire network • Parallel infrastructures with separate • One common database and management tools management tools
  • 14. What is driving Employees to be Overwhelmed?Growth in Workforce Distribution▪ Shifting workforce: About 1/3 of US workers are currently freelance staff▪ Work from home: 63 million will telecommute in the US by 2016Lack of Technology Integration▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time▪ Home: Employees have more access to advanced technology at home than at work.Demand for New Modalities▪ Mobile phone: New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
  • 15. Transformation of Communications 1987 19971977 2007
  • 16. Common Communication SilosMicrosoft Communications Offering Instant Video Web E-mail and AudioMessaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Instant Telephony and Messaging Voice Mail Unified User E-mail and Conferencing: User User Experience Calendaring Audio, Video, User Web Experience Experience Experience User Authentication User Authentication User Authentication Experience Administration Unified Experience Experience Administration Experience Authentication Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Compliance On-Premises In the Cloud
  • 17. Converged Voice FunctionalityLync delivers on critical voice features Lync(2010)  Integrated conferencing experience  More options for devices (including  Enhanced 9-1-1 for NA lower cost)  Survivable branch appliances  Call park and malicious call trace  Call admission control  Additional data center survivability options Telephony and Unified Conferencing: Voice Mail Audio, Video, Web Microsoft Office Communications Microsoft Office Communications Server 2007 Instant Server 2007 R2 Messaging  “Anywhere access”  Desktop sharing  IM and rich presence  Dial-in audio conferencing  Desktop integration  Higher resolution video  Voice features for mobile workers  Single number reach  Unified messaging with Microsoft  Attendant console Exchange 2007  Response groups  Audio and video conferencing  SIP trunking  Web conferencing (Microsoft Office Live Meeting client)
  • 18. Redesigned Client – Lync 2010Provide best-in-class end user experience and drive adoption Key Features • Contact Cards • Unified Contact Store • Activity Feeds • Fast Search • Skill Search • Frequent Contacts • Conversation View • Social Connector
  • 19. New Connected Experience Find and connect with the Stay connected with your network right people People Search Skill Search Unified Contact Store Activity Feed
  • 20. Bring Conferencing to Everyone Whatever You Choose Wherever You Are As Much As You Like Web Conferencing Microsoft Lync™ 2010 and Inside your organization webcam Video Conferencing  Telepresence systems  Extending A/V-enabled rooms  Desktop with webcam Existing conferencing room with audio/video (A/V) capability Mobile Audio Conferencing workforce Customers/partners Remote workers Telepresence and room systems Outside the firewall
  • 21. Click to Communicate from OfficeShare your desktop video chatReply to e-mail with IMEscalate to voice andMicrosoft OutlookView presence within with a single click
  • 22. Enterprise Voice – Client ImprovementsThe power of digital communication at your workplace Key Features • Separate phone environment • Voicemail access • Private line • Call delegation • Call routing • Call quality notification • Call park • Device transfer
  • 23. Lync Server 2010 IP Phone Portfolio High Polycom CX3000 Polycom CX700$ Mid Polycom CX600 Aastra 6725 iP Polycom CX500 Aastra 6721 iP Common Area IW desk IW desk Conference Room (Low) (High) Location
  • 24. Enterprise Voice-PBX Deployment & Interop ScenariosLync Server 2010 offers customers multiple options to experience voice • Replace the PBX with a complete UC solution, like Sprint, Colombian National Police & Lionbridge Replace • Lync 2010 meets enterprise telephony requirements. • Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase • Enhance the PBX with Full UC, like AT Kearney & Royal Dutch Shell • PBX phone left in place for transition, often with Simultaneous ringing used to have both Enhance Communicator and PBX phone ring. • Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with feature loss including Mobile access. • Add conferencing, presence & IM to the PBX, like Intel • Audio, video, and web conferencing using Lync or audio and web conferencing using their existing Add PBX phone. New “Join From” feature rings the user’s PBX phone automatically. • Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.
  • 25. Lync Architecture Monitoring & Other Server File CDR Roles Active Directory Share Public IM Clouds UC endpoints DMZ MSNAOL Yahoo Data Audio/V Inbound ideo Routing Outbound Routing Lync Voice Mail Routing Remote Consolidated Front-End Server(s) Users (Voice, M, Presence) Lync Edge Consolidated or Expanded Front End Server Advanced Hub Transport Unified Media GW Messaging PBX endpoints Federated Businesses (Mediation Server) Client Access Mailbox Server PSTN PBX Exchange 2010 with UM Voicemail Messaging
  • 26. Enterprise Voice – ServerThe power of digital communication at your workplace. Key Features • Survivable branch appliance • Data center resiliency • Call admission control • Announcement service • Media bypass • E-911 for North America • Response group improvements • DISCUSS SBC
  • 27. Decreasing CostsUnified Communications Bring Immediate Cost Savings Reduce Travel and Training Costs (20-40%) Replace internal meetings, in-person training and customer / partner visits with LiveMeeting Reduce Real Estate & Facility Costs (30-40%) Reduce office space per employee and improve space utilization with telework and remote working Reduce Telephony & Audio Conferencing Charges (10-40%) Replace long distance and audio conferencing call charges with VoIP and save the cost of office move for phones Reduce the Cost of Voice Mail (20-60%) Replace and consolidate disparate voice mail and fax systems with Unified Messaging Reduce IT Infrastructure and Administration Cost (up to 50%) Extend existing investment while optimizing IT infrastructure by consolidating servers and multiple vendor solutionsNote: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.
  • 28. Environmental SustainabilityUnified Communications Reduce Carbon Emissions & Energy Use Reduce Carbon From Business Travel & Commuting Replace travel & commuting with interactive virtual meetings using web, video and audio conferencing. Reduce Carbon from Office Buildings Reduce office space by enabling Telework and remote working. Reduce Power Consumption Reduce electricity consumption through the user of USB phones, which consume far less power than conventional phones.Power Consumption Cost Scenario Time Usage Cost per Cost per day 50,000 Device Watts KW (hrs) (KWH) KWH per device devices AnnualIP Phone 1 7 0.007 24 0.168 $0.15 $0.03 $1,260 $459,900IP Phone 2 12 0.012 24 0.288 $0.15 $0.04 $2,160 $788,400 Catalina 0 0 0 0 0 0 0 0
  • 29. Microsoft Complete Onsite Explore a Experience the Solution Lync Center Evaluation Briefing Quickstart Session FormLink the business A true-to-life, hands- Get started with a By completing thearchitecture with on session to help a low-cost entry point evaluation form attechnical architecture decision makers into the capability- the end of theto envision the best understand how rich world of Unified webinar will help ussolution, roadmap, technologies will help Communications. understand yourand architecture. address business interests & needs. problems.Onsite Meeting Contact UsNo Charge info@sentri.com Copyright 2012 © Sentri, Inc. All rights reserved.