1. New Zealand’s Leading Security Company
PO Box 6700, Wellesley St
Auckland, 1141
P ARAGON S ECURITY Phone: (09) 377 3655
Toll Free: 08002PARAGON
0800 27 27 24
Winner of the NBR “Most Exciting Security Company” of The Year Award Fax: (09) 358 0110
www.paragonsecurity.co.nz
The eyes and ears of Auckland’s Security Scene
FREE OFFER = TRY BEFORE YOU BUY January 2012
No Strings attached offer to test our service Plan Ahead for 2012
Our research
Our research with Bars indicates that Managers just put up with door problems because: The theme of this edition is to
kick off 2012 in a way that helps
∗ One of their doormen has been there for ages. Bars and Clubs get the most
revenue from repeat business by
∗ It’s easier to stand still than test the market. You might get others who are just as bad. ensuring the door staff greet and
treat patrons well.
∗ Uncertainty over delivery, timeliness or fees.
In preparing for this edition, we
∗ The administration involved in changing providers.
canvassed over 30 bars, clubs
Listening to our research we have decided to make this special offer to new clients: and patrons seeking their view
on how welcoming and safe the
∗ We will give you one weekend free service (No strings) establishments were in the minds
of the operator and the paying
∗ We will retain, as our agent, any staff you do want to keep (so long as they are willing customer. The results did not
to meet our standards. Note: Two bars have already done this and we can give you really astound us but do serve as
details on request.) a reminder of just how things
have changed, especially around
∗ We will guarantee and sign a contract detailing set rates. licensing:
∗ You are dealing with an award winning boutique security company, part of NZ’s largest The operators typically love their
Private Investigation firm, licensed, insured and properly governed (total cover). Head Doorman and because of
that they will put up with sloppy
∗ We will deliver exceptional service at all times, licensed, insured and contracted. turnout and poor practices by the
other guards despite feeling the
∗ We have a roving supervisor “Vince Schuster” visiting every Bar and Club every shift, door should be run better.
which is included in our fee, ensuring standards are met and total client satisfaction.
The customers said they all felt
∗ We will liaise with Police and Local Authority on your behalf if you wish. Note: We have safe but spent more time and
an excellent rapport with the authorities. money and returned more often
to establishments where the
FREE OFFER = TRY BEFORE YOU BUY Crowd Controllers made them
No Strings attached offer to test our service feel welcome and did not try to
intimidate them with their size or
actions.
If you would like to take up this offer, just call us or Andrew McQuilter on mobile 021 1132535
The new licensing requirements
where Crowd Controllers now need
to display on their person their
Crowd Controller badge was not at
all well understood. Even Crowd
Controllers we approach who were
not displaying their badge claimed
not to know they were breaking the
law. Hopefully, a crack down will
come soon, as to allow unlicensed
Crowd Controllers only serves to
defeat the good work of others.
Andrew McQuilter with two of our Security vehicles We are always happy to put
your logo or your own Bar or
Club name on any of our
Plus remember our Managing Director Ron McQuilter’s personal guarantee,
attire to give that personal
“We will be so good you will never go anywhere else again”.
and friendly touch.
And, if we are not better than any other provider, we will always refund our fees !!!
Turn over
For more information, questions or comments, email us at security@paragonsecurity.co.nz For more news and info
2. Further Information for Event and Bar Owners
On 27 December we provided 26 guards to look after the entire security for “Selective Sounds”
event at Mangawhai.
Prior to the event we met with Police and we prepared the Event Security Plan.
Having trained professional licensed guards increased revenue by stopping “fence jumpers”.
The quality of service was such that other promoters who were present all sought our details,
arguably the greatest reference a company can get.
We look forward to next year. For references on our work call the organiser, Ben Sheppard 021 554 665.
A LOOK AT THE NEW LICENCE
As mentioned on the first page, from 1 November 2011 every Crowd Controller on
duty, must at all times prominently display their badge.
This is what the badge should look like, although a Crowd Controller only requires the
“CC” category. The badge shown is Ron McQuilter who has every category.
Note: The guards name, date of birth or company they work for is not given and badges
are now issued for a term of 5 years.
VINNIE’S VINE
The real juice
Hi again, It was a very busy Festive Season and the bars and clubs were jam packed with extra staff being brought
in to support the existing teams.
The Rugby World Cup was a great training run and every bar and club in the City had the opportunity to discover
and sort out any flaws in their systems. My teams have also been able to learn from the massive crowds and find all
the good and bad points in the way we run each of our doors.
It’s fair to say that the stress levels were running high, but interestingly the amount of trouble was way down on
what we would normally see in a weekend throughout the year. I suppose that’s down to the great atmosphere in
which it was a privilege to be a part of.
It’s a real buzz driving around the bars and clubs checking on the crowds and the Security teams. It a real spectator
sport and I would be happy to take any client around for a night, just give me a call 021 0801355 or email me at
security@paragonnz.co.nz
As I was writing my Vine column I got a call from David to give me his weekend guard roster for
Cranks Bar in Albany over the Shore and, compliments of David, he said I should mention the
good work we do at Cranks
Thanks' David, it’s the great rapport with my clients that really keeps me going throughout the wee small hours
when everyone around is partying up. The new car also helps Boss !!!
TIE OR OPEN COLLAR
This subject of how a Crowd Controller should dress is well debated and often the subject of much hostility when a
group of Crowd Controllers get together. Likewise, Bars and Clubs have varying views and of course the client
always gets the last word and the look they particularly want.
However, it’s always easier to dress down than dress up and our experience is that a Crowd Controller in a smart
shirt and tie gives off a better first impression than someone with an open neck, often un-pressed shirt, leading to
hands in their pockets and texting their mates.
The answer is simple actually. Just think what first impression you would want to see when you arrive at a new Bar
Professional - Licensed Crowd Controllers will ensure happy safe places to frequent
That must surely be great for business
