David Keyes
City of Seattle
www.seattle.gov/tech
“Water is a necessity to the health and life of every
individual member of a community…It must be supplied
in order to pre...
Educational excellence
Youth development & violence prevention
Workforce training
English literacy and immigrant services
...
Enhances local economy
Furthers educational opportunities
Is applied to solving social issues
Is used to foster civic part...
Residents
Neighborhoods
Business
Education
Government
Human Services

Faith

Culture
Increasing access
More mobility & need for faster speed
Increased use of social networks and
expectation of personalized i...
About 10%
reported “a
disability,
handicap, or
chronic disease
that keeps
[them] from
participating
fully in work,
school,...
For residents, businesses and NGO’s (anchor
institutions)
Access to computers and the internet
Availability, cost, ease of use for connectivity to the Internet,
and end-user hardwa...
Digital Inclusion
The goal of equity in information technology access,
literacy and meaningful content

Broadband Deployme...
Direct and indirect access (access to technologies: access
to services (facilitated through access to technologies)
(Offic...
1534 King Henry VIII Prohibits publishing without a
license. Printing is a dangerous art that must be
controlled.
Public r...
Human
Services

Community
Centers

Schools

Work
Centers

Housing

CONFUSED
Difabled

Culture/Faith
Centers

Youth

Unempl...
On individuals
On Families
On Organizations
On Communities
Note difference for different types of users
Also difference on...
Based on information from about half (104) of the known
community technology providers in the state– we know that
these ag...
Employment/Economic Benefits
Developed job skills
Empowered to obtain additional technical skills
Helped gain employment

...
Employment/Economic Benefits
Helping users to get a better paying job

Academic Skills and Literacy
Connecting families to...
Employment/Economic Benefits
More skilled work force
Better educated population
Social Inclusion and Personal Growth
Devel...
Can I use this better?
Am I more comfortable using it?
Am I now able to teach myself more?
Am I able to help others use it...
14 NGOs, 5 WorkSource Centers, and 2 Community Colleges in 5 cities. 5340
surveys
54% of the survey respondents found a jo...
Gates Foundation CAT/MGS
mgs-s.com/OurClients/CaseStudies.htm#GatesFoundation

Lisa Servon
Mike Crandall/ Karen Fisher’s
b...
Integration into mission

Ongoing program relevancy
Adaptation to changing technology & maintenance
Funding & staff turnov...
Policy
Peer support
Identify excellence
Grants and collaboration
Content distribution networks
Hiring/internships/voluntee...
• Develop/recognize experts
• CT Mapping
• Online & on-the ground
community networking
• Be at others’ table
• Invite othe...
•Council on Digital Inclusion
•State grant program
•CT defined in state law
•State directory of CT
•Member of broadband ta...
You are the experts!

David Keyes
City of Seattle
www.seattle.gov/tech
Zerodivide.org
cctpg.org/
www.communitiesconnect.org
Seattle.gov/tech
ctcnet.org/what/resources/startup_manual.htm
ctnbaya...
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
Austin Community Technology Symposium January 2010
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Austin Community Technology Symposium January 2010

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The Faces of Community Technology, presented by David Keyes at the Austin Community Tech Symposium.

Published in: Technology, Business
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  • About ten percent of 2009 survey respondents reported that they have “a disability, handicap, or chronic disease that keeps [them] from participating fully in work, school, housework or other activities .” Figure 9 shows that residents with disabilities are less likely to have access to cell phones and to computer-related technology than residents without disabilities, although they are as likely to have access to cable and satellite TV.  This gap in IT access may be particularly troubling because the use of technology, both standard IT technology and specialized assistive technology, has proved to be a powerful tool. We’ll come back to this 
  • Significant differences by ethnicity (African Americans are least likely to download a podcast; Caucasians most likely to make an online donation; Asians and African Americans less likely to get health information, etc.)Disability: People with disabilities less likely to express comfort with various tasks (sending e-mail attachments, opening and closing a file, searching the web)
  • Anna Sisnet
  • Austin Community Technology Symposium January 2010

    1. 1. David Keyes City of Seattle www.seattle.gov/tech
    2. 2. “Water is a necessity to the health and life of every individual member of a community…It must be supplied in order to preserve the public health, whether it can be done profitably or not, and must be furnished, not to a few individuals, but to every individual.” “Electric lights are different. Electricity is not in any sense a necessity, and under no conditions is it universally used by the people of a community. ..It Is not the business of any one to see that I use electricity, or gas, or oil in my house, or even that I use any form of artificial light at all.” Oct. 24, 1905, in the Richmond, Virginia, Times-Dispatch
    3. 3. Educational excellence Youth development & violence prevention Workforce training English literacy and immigrant services Small business development & entrepreneurship Access and help to use E- government services Other essential services Civic engagement Community building and problem solving Safety & Emergency Preparedness
    4. 4. Enhances local economy Furthers educational opportunities Is applied to solving social issues Is used to foster civic participation Promotes relationship building and community development Supports the sustainability of our quality of life Access to tools is equitable and affordable www.seattle.gov/tech/indicators
    5. 5. Residents Neighborhoods Business Education Government Human Services Faith Culture
    6. 6. Increasing access More mobility & need for faster speed Increased use of social networks and expectation of personalized info Fluency in applications varies greatly Gains, but very significant differences based on education, income, age, language and disability Key barriers to adoption include awareness & training, cost, security, and maintenance Trusted teachers & settings important
    7. 7. About 10% reported “a disability, handicap, or chronic disease that keeps [them] from participating fully in work, school, housework or other activities .”
    8. 8. For residents, businesses and NGO’s (anchor institutions)
    9. 9. Access to computers and the internet Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Also tech support. Literacy in using computer and internet technologies Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation. Meaningful and useful content and services available Services available for those in need, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.
    10. 10. Digital Inclusion The goal of equity in information technology access, literacy and meaningful content Broadband Deployment & Adoption Distribution of infrastructure…followed by prevalence and equity in use Community technology The strategy, programs and services to help reach digital inclusion 14
    11. 11. Direct and indirect access (access to technologies: access to services (facilitated through access to technologies) (Office of the Deputy Prime Minister, UK 2005; HM Government, 2008). Technology as a ‘vehicle for empowerment, rather than a force for further exclusion’ (Cook & Light, 2008). Dig Divide is a complex web of interconnected social, economic and cultural factors that cannot be fully captured by a definition that focuses solely on access or ownership (Becta 2001: p4) Focus on agility and digital decision-making Greater fluency = greater engagement
    12. 12. 1534 King Henry VIII Prohibits publishing without a license. Printing is a dangerous art that must be controlled. Public radio Public tv Community television Community networks Media Arts Centers Community Tech Centers - Diffuse production and skills training centers
    13. 13. Human Services Community Centers Schools Work Centers Housing CONFUSED Difabled Culture/Faith Centers Youth Unemployed Immigrant Libraries Business Seniors Content & Connectivity Tech support Referral Hardware/ Enrichment Community Jobs Software IT Training
    14. 14. On individuals On Families On Organizations On Communities Note difference for different types of users Also difference on whether it’s a skills training program, content delivery, or community networking project
    15. 15. Based on information from about half (104) of the known community technology providers in the state– we know that these agencies serve: 99,467 unique users per year Weekly counts show that on average, a user visits 14 times during the year Resulting in an estimated total of 1,392,538 visits per year
    16. 16. Employment/Economic Benefits Developed job skills Empowered to obtain additional technical skills Helped gain employment Academic Skills and Literacy Providing references and/or resumes for college or jobs Academic improvement like raising math scores Preparing users to obtain a GED or go to college Social Inclusion and Personal Growth Relationship building/friendship Staying out of trouble Developing or expanding interests Tangible skill development (e.g. leadership, public speaking) Providing connections to community leaders Building confidence and elevating expectations
    17. 17. Employment/Economic Benefits Helping users to get a better paying job Academic Skills and Literacy Connecting families to technology Ability to help school aged children Social Inclusion and Personal Growth Improving family relationships Keeping kids safe by checking their online activities 23
    18. 18. Employment/Economic Benefits More skilled work force Better educated population Social Inclusion and Personal Growth Develop future leaders Motivate users to take action in their communities Community building Organizational Capacity Building Staff skills gained Volunteer opportunities
    19. 19. Can I use this better? Am I more comfortable using it? Am I now able to teach myself more? Am I able to help others use it? Am I able to redesign it? The more you learn, the more you know what you don’t know…leading to curves in metrics Employment Education, Social inclusion & self-sufficiency Basic IT survival, For school or job, For civic and cultural engagement, For an IT career, To be a leader or inventor
    20. 20. 14 NGOs, 5 WorkSource Centers, and 2 Community Colleges in 5 cities. 5340 surveys 54% of the survey respondents found a job after completing the training (of which, 42% found a higher-paying job and only 11.5% found a job after the training but are currently unemployed) On average, 85% of survey respondents think that basic computer skills training is very important for improving their employment opportunities followed by further educational opportunities and on-the-job training. 97% highly value the training and employment-related services received at the organizations and perceive this as one of the most important factors for finding a job NGOs play a very important role in re-skilling and up-skilling unemployed people to improve their opportunities in the labor market Source: Maria Garrido www.cis.washington.edu
    21. 21. Gates Foundation CAT/MGS mgs-s.com/OurClients/CaseStudies.htm#GatesFoundation Lisa Servon Mike Crandall/ Karen Fisher’s book Ming-Chun Lee study seattle.gov/tech/reports
    22. 22. Integration into mission Ongoing program relevancy Adaptation to changing technology & maintenance Funding & staff turnover Organizational capacity (manage, develop & partner) Community & decisionmaker awareness Facilities
    23. 23. Policy Peer support Identify excellence Grants and collaboration Content distribution networks Hiring/internships/volunteers Strategic distribution of services
    24. 24. • Develop/recognize experts • CT Mapping • Online & on-the ground community networking • Be at others’ table • Invite others to yours • Indicators • Dialogue w/funders • Tech $ for tech programs •Legislation & programs • Research
    25. 25. •Council on Digital Inclusion •State grant program •CT defined in state law •State directory of CT •Member of broadband task forces •Advised state economic dev strategy •Capacity building for CT’s www.communitiesconnect.org
    26. 26. You are the experts! David Keyes City of Seattle www.seattle.gov/tech
    27. 27. Zerodivide.org cctpg.org/ www.communitiesconnect.org Seattle.gov/tech ctcnet.org/what/resources/startup_manual.htm ctnbayarea.org/ Broadband.gov, http://broadband.ideascale.com/ UW Technology & Social Change Group http://cis.washington.edu/ http://www.techforall.org/TFA_061231_CTCStandards ExcellenceV3.3.pdf
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