Trends in technical communication for 2010

background image ﬂickr: thelastminute Trends in tech comm for 2010 and beyond Sarah O’Keefe, Scriptorium Publishing Ellis Pratt, Cherryleaf Tony Self, HyperWrite

Housekeeping notes ❖ Everyone is muted except for the three presenters ❖ Please ask your questions through the Questions area in the webcast interface ❖ The presentation is being recorded; attendees do not appear in the recording.

How is this webcast organized? ❖ Two trends from each presenter. ❖ Discussion follows each trend. ❖ We expect audience participation via the Questions tab and in responding to polls.

Ellis Pratt, Cherryleaf ❖ Based 1 mile from Greater London ❖ Sales and Marketing background ❖ In Technical Communications since 1997 ❖ Cherryleaf ❖ Technical Communications company ❖ Projects, Recruitment & Training services

Trend 1, Ellis

Documentation as an emotional experience ﬂickr: mrsbluff

Tony Self ❖ Based in Melbourne ❖ Trainee Technical Writer in aircraft factory in 1979 ❖ CBT, hypertext ❖ Started HyperWrite in 1993 ❖ Help organisations implement documentation technologies ❖ Help systems, online content, DITA

Trend 2, Tony

Expository to rhetorical ﬂickr: macinate

Sarah O’Keefe, Scriptorium ❖ Founder and president, Scriptorium Publishing ❖ Consultant ❖ Experienced with lots of different publishing ideas, including XML and DITA

Trend 3, Sarah

XML is now a prerequisite, not a feature. ﬂickr: mariya_umama_wethemba_monastery

Trend 4, Ellis

The support call– user documentation relationship ﬂickr: fulbert05

Trend 5, Tony

Auto-generated documentation ﬂickr: nikonvscanon

Trend 6, Sarah

Tech comm needs to include content curation. ﬂickr: bootbearwdc

Final notes ❖ scriptorium.com/resources/webcasts for the webcast recording (allow 3 business days) ❖ Check scriptorium.com/events for upcoming events

Contact information ❖ Ellis Pratt, cherryleaf.com ❖ Tony Self, hyperwrite.com ❖ Sarah O’Keefe, scriptorium.com

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Trends in technical communication for 2010

by Scriptorium Publishing on May 25, 2010

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Trends in technical communication for 2010 — Webinar Transcript