Managing technical communicators in an XML environment

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Recorded webcast from Sarah O'Keefe. Delivered June 15, 2010

Recorded webcast from Sarah O'Keefe. Delivered June 15, 2010

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Managing technical communicators in an XML environment Managing technical communicators in an XML environment Presentation Transcript

  • Managing in an XML environment Sarah O’Keefe, Scriptorium Publishing background image flickr: thelastminute Tuesday, June 15, 2010
  • Housekeeping notes ❖ Everyone is muted except for the presenter ❖ Please ask your questions through the Questions area in the webcast interface ❖ The presentation is being recorded; attendees do not appear in the recording. Tuesday, June 15, 2010
  • This session is not about XML implementation. flickr: thelastminute Tuesday, June 15, 2010
  • It’s about what happens after the transition to XML. flickr: soschilds Tuesday, June 15, 2010
  • Technical communication is evolving. flickr: leafbug Tuesday, June 15, 2010
  • Automation requires compromises. flickr: rtpeat Tuesday, June 15, 2010
  • XML changes tech comm management. ❖ Transparency ❖ Accountability ❖ Metrics ❖ Skill sets ❖ Collaboration Tuesday, June 15, 2010
  • XML increases transparency. flickr: groundzero Tuesday, June 15, 2010
  • How do you measure high-quality content? ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, findable, discoverable Tuesday, June 15, 2010
  • High-quality content ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, findable, discoverable Tuesday, June 15, 2010
  • Transparency means accountability. flickr: leafbug Tuesday, June 15, 2010
  • Seductive metrics flickr: oriananash Tuesday, June 15, 2010
  • Useful metrics flickr: garryknight Tuesday, June 15, 2010
  • The writing quality equation: QUACK flickr: law_keven Tuesday, June 15, 2010
  • If it looks like a duck… Quality + Usability + Accuracy + Completeness + Konciseness Cost Tuesday, June 15, 2010
  • Writing in XML changes the mix of skills needed. Writing ability Writing ability Tools Tools Domain Domain People skills People skills Traditional XML Tuesday, June 15, 2010
  • The biggest hurdle: Collaboration ❖ Shift to topic focus rather than deliverable focus ❖ Looking for excuses to avoid reuse Tuesday, June 15, 2010
  • Don’t succumb to BOSSY. flickr: kandypics Tuesday, June 15, 2010
  • CROC is your friend. flickr: tambako Tuesday, June 15, 2010
  • Summary ❖ Learn to QUACK. ❖ Don’t be BOSSY. ❖ Make friends with CROC. Tuesday, June 15, 2010
  • Final notes ❖ scriptorium.com/resources/webcasts for the webcast recording (allow three business days) ❖ Check scriptorium.com/events for upcoming events Tuesday, June 15, 2010