Managing technical communicators in an XML environment

Managing in an XML environment Sarah O’Keefe, Scriptorium Publishing background image ﬂickr: thelastminute Tuesday, June 15, 2010

Housekeeping notes ❖ Everyone is muted except for the presenter ❖ Please ask your questions through the Questions area in the webcast interface ❖ The presentation is being recorded; attendees do not appear in the recording. Tuesday, June 15, 2010

This session is not about XML implementation. ﬂickr: thelastminute Tuesday, June 15, 2010

It’s about what happens after the transition to XML. ﬂickr: soschilds Tuesday, June 15, 2010

Technical communication is evolving. ﬂickr: leafbug Tuesday, June 15, 2010

Automation requires compromises. ﬂickr: rtpeat Tuesday, June 15, 2010

XML changes tech comm management. ❖ Transparency ❖ Accountability ❖ Metrics ❖ Skill sets ❖ Collaboration Tuesday, June 15, 2010

XML increases transparency. ﬂickr: groundzero Tuesday, June 15, 2010

How do you measure high-quality content? ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, ﬁndable, discoverable Tuesday, June 15, 2010

High-quality content ❖ Writing: clear, concise, audience- appropriate, accurate (!), up-to-date ❖ Formatting: Attractive, consistent, well-executed ❖ Searchable, ﬁndable, discoverable Tuesday, June 15, 2010

Transparency means accountability. ﬂickr: leafbug Tuesday, June 15, 2010

Seductive metrics ﬂickr: oriananash Tuesday, June 15, 2010

Useful metrics ﬂickr: garryknight Tuesday, June 15, 2010

The writing quality equation: QUACK ﬂickr: law_keven Tuesday, June 15, 2010

If it looks like a duck… Quality + Usability + Accuracy + Completeness + Konciseness Cost Tuesday, June 15, 2010

Writing in XML changes the mix of skills needed. Writing ability Writing ability Tools Tools Domain Domain People skills People skills Traditional XML Tuesday, June 15, 2010

The biggest hurdle: Collaboration ❖ Shift to topic focus rather than deliverable focus ❖ Looking for excuses to avoid reuse Tuesday, June 15, 2010

Don’t succumb to BOSSY. ﬂickr: kandypics Tuesday, June 15, 2010

CROC is your friend. ﬂickr: tambako Tuesday, June 15, 2010

Summary ❖ Learn to QUACK. ❖ Don’t be BOSSY. ❖ Make friends with CROC. Tuesday, June 15, 2010

Final notes ❖ scriptorium.com/resources/webcasts for the webcast recording (allow three business days) ❖ Check scriptorium.com/events for upcoming events Tuesday, June 15, 2010

http://www.scriptorium.com	955
http://www.technicalcommunicationcenter.com	11
http://translate.googleusercontent.com	3
http://www.slideshare.net	1
http://www.google.com	1
http://www.google.se	1

Managing technical communicators in an XML environment

by Scriptorium Publishing on Jun 15, 2010

Accessibility

Categories

Tags

Upload Details

Usage Rights

6 Embeds 972

Statistics

Managing technical communicators in an XML environment — Webinar Transcript