Ask the experts

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In this interactive session, technical communication experts Sarah O'Keefe, Nicky Bleiel, and Tony Self give their opinions about important current topics in the industry.

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Ask the experts

  1. 1. Ask the Experts April 17, 2012 background image flickr: spierzchala
  2. 2. Agenda❖ Introductions❖ Areas of expertise and/or interest❖ Most common questions❖ Hot topics❖ Your questions
  3. 3. Nicky Bleiel❖ Senior Information Developer, ComponentOne❖ 17+ years of tech comm in software❖ VP-elect, Society for Technical Communication❖ Speaker at STC, tcworld, and others❖ Instructor at Community College of Allegheny County
  4. 4. Dr. Tony Self❖ Based in Melbourne❖ Trainee Technical Writer in aircraft factory in 1979❖ Started HyperWrite in 1993❖ Help organisations implement documentation technologies❖ Help systems, online content, DITA❖ Adjunct fellow at Swinburne University
  5. 5. Sarah O’Keefe❖ Founder and president, Scriptorium Publishing❖ Content strategy for tech comm❖ Currently working on Content Strategy 101 (contentstrategy101.com)
  6. 6. Twitter❖ @sarahokeefe❖ @nickybleiel❖ @hyperwrite (Tony)
  7. 7. User assistanceDITAStandards and methodologiesMinis Embedded help User assistance design Single sourcing Convergence tech comm Star Trek (TOS) XML and DITA Publishing automation Content strategy Chocolate
  8. 8. “What is the best [Help Authoring Tool | DITA Editor |Publishing System | CMS] touse?” “What should I be delivering?” “Should we implement DITA (or XML?)”
  9. 9. It depends. flickr: Richard Fisher
  10. 10. “What is the best [Help Authoring Tool | DITA Editor | Publishing System | CMS] to use?”
  11. 11. “What should I be delivering?”
  12. 12. “Should we implement DITA (or XML)?”
  13. 13. Should I use a wiki for documentation? flickr: phillipstewart
  14. 14. Content strategy: Fad or fab? flickr: stevendepolo
  15. 15. The tech comm career: Awful or awesome? flickr: wordridden
  16. 16. Your questions flickr: theogeo

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