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Telindus Case Study - EDS NHS Email

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  • 1. Telindus | Healthcare Telindus change healthcare your way CHANGE THINGS YOUR WAY
  • 2. Telindus is one of the few players who can offer end-to-end solutions, Healthcare Challenges With so many customers to satisfy (staff, patients, visitors etc.), healthcare trusts and organisations leveraging business value through the delivery and support of complex are increasingly having to think of new ways to improve the customer experience whilst working mission critical infrastructures and systems. within a pressured financial environment. With over 37 years experience in ICT, Telindus has an enviable track record of longstanding partnerships with leading equipment suppliers to offer a Trusts have a duty of care to ensure patients, staff and assets are protected. A safe and secure safe route for healthcare trusts looking to deploy long-lasting ICT solutions. environment is fundamental to maintaining a hospital’s good reputation. With this is mind, any technological initiative should aim to achieve the overall objective of improving patient care, saving Healthcare Professionals’ (HCP) time through enhanced efficiencies, and intelligent utilisation of resources. In line with the NHS Modernisation Agency aims, these changes can mean: • Millions of patients’ experiences would be improved • Hundreds of thousands of clinician hours, hospital beds and appointments could be saved • A contribution to the reduction in waiting times • Clinical qualities and outcomes could be tangibly improved • It would be easier to attract and retain staff.  TElINdUS | HealTHCare 
  • 3. Healthcare and ICT Utilising a common wireless infrastructure to deliver multiple Increased flexibility Anywhere working services and applications, Telindus can help to increase the Communication is vitally important within Traditionally, trusts have relied heavily upon healthcare. The need to get the right paper-based systems which have proved time efficiency and productivity of staff, as well as improving the information to the right people at the consuming and leave room for error. right time, and accurately, is essential and safety and care of both staff and patients. expected. For example, handwritten notes can be misinterpreted and physical notes lost. Run across a wireless network, single In addition, retrieving and filing such systems Just some of the ways this can be achieved are: communication devices can bring a multitude can take staff away from the bedside for of benefits to staff. For example, a HCP could extended periods. use a PDA to gain access to records and information, record voice notes, order tests, With the introduction of a wireless infrastructure make calls and have the added benefit of a it is possible for staff to perform certain duties camera. It is estimated that the ability to do all from the bedside. of this from a single mobile device could result in an efficiency increase of up to 30%. An increase of 5% alone would equate to around 12 additional working days.  TElINdUS | HealTHCare 
  • 4. Healthcare and ICT Voice over Dispensation Bed and Theatre Patient Staff and Patient The Patient Wireless Management Management Tagging Safety Experience Voice communications can be delivered on A wireless network allows data to be The management of beds and surgery Patient tagging provides the ability to The safety of staff and patients must In addition to enhancing hospital capabilities, the same single infrastructure, removing the transferred instantly, to and from remote schedules are an important issue which manage the location of vulnerable patients, be constantly maintained in the fluid a wireless network can also be used to requirement for a separate DECT and paging devices, allowing hospitals to seamlessly health trusts battle to keep on top of every especially mobile patients within longer term environment of a hospital. generate revenue streams with patients and system whilst reducing costs and associated manage the dispensation of drugs. day. And when it goes wrong, it tends to make care that require monitoring for their, and visitors purchasing wireless access. support needs. the headlines. others, safety such as the elderly or High levels of movement by staff, patients Doctors can create and authorise prescriptions mentally ill patients. Also, it provides and visiting public means it is hard to manage This would be delivered as a separate network These can include a number of systems from at the bedside whilst a note is automatically Problems can often be attributed to the protection for babies – ensuring they are the security of a hospital campus. Protection over a single infrastructure in order to handset phones (the same as DECT phones), placed onto the patient records authorising the manual processes used in order to keep not removed from their wards. of staff from personal attacks in high-risk guarantee the security and integrity of the or softphones on PDAs, to voice activated pharmacy and nursing staff to dispense the records and schedules up to date. The use areas (i.e. pharmacy, remote locations or late core hospital network. communicators. drugs. This enhances the efficiency of delivery, of wireless applications however, offers the Tracked as they move around, the location of at night etc.) must be considered. Employees management and, most importantly, reduces opportunity to update a patient’s records patients can be monitored centrally or by staff can be provided with a number of devices for With the introduction of IPTV, the hospital can Voice activated communicators are worn as the potential for error. (Typically 11% of instantaneously during rounds. This can via PDAs. Tags are worn as wristbands and protection dependent on their function – from offer better entertainment including TV and lapel badges. These intuitive devices deliver all hospital errors are caused by the wrong drugs then be used to improve theatre scheduling. their locations updated every few seconds. a simple panic alarm through to a phone with ‘video on-demand’ services. In addition to pure the functions of a traditional phone system but being dispensed.) If an attempt is made to leave a permitted panic button – which can alert security as to entertainment, the system can be used to are hands free, with the ability to contact, for In addition, patients can be tagged and area, an alarm is raised alerting staff. their location. deliver welcome communications such as a example, registrars in a certain location or to photographed upon arrival to the ward and video guide to the hospital to aid orientation. provide details of their current location. entered into the operating schedule. Recently, in one of the UK’s Alzheimer wards, In addition, wireless networks allow the Also, access to the internet, and intranet Pre-operative checks can then be recorded 250 tags were deployed with the aim of delivery of adaptable security systems such as portals, are available whereby patients can via a theatre management application over a improving quality of life for patients through networked digital surveillance. This means perform tasks such as viewing and making PDA. Once complete, the patient is ready for reduced lockdowns and increased flexibility. that surveillance can be deployed in all areas menu choices, for example. surgery and the information is readily available Patients on the ward experienced greater of the hospital campus easily and quickly allowing the operating team to know the freedom whilst their location was known at without extensive refurbishment or disruption The IPTV system is capable of delivering moment a patient is ready and enabling them all times. The system also achieved a payback to buildings or car parks. digital signage which can be used in areas to reschedule if another patient is held up. in under 10 months through reduced staffing such as waiting rooms to communicate levels required to monitor the location of By adding CCTV to the network, images can messages and/or carry advertising, generating On arrival at surgery, the patient’s tag patients. be viewed wherever there is a network an extra revenue stream. identifies them and recalls their notes, presence. This allows for a more flexible reducing the concern of Wrong Side Surgery system as guards can be located anywhere (WSS), which has led to over 300 claims in and still monitor the premises. 13 years costing over £5 billion in litigation expense. The network is able to carry a range of traffic making CCTV more responsive. For example, help points could be placed at nurses’ stations and within ‘at risk’ areas such as A&E for the safety of both staff and patients. Parking issues can also be reduced, ensuring that vehicle access is kept clear, car parks are monitored and a good incident management system can be kept.  TElINdUS | HealTHCare 
  • 5. Case Study: The royal Hospitals – Doing more with less The Royal Hospitals in Belfast is Northern Ireland’s largest and best known hospital complex, treating more than half a million people every year. They had recognised the benefits of wireless technology, but its existing network was proving increasingly difficult to manage. The hospital identified the need for a stable, reliable and secure wireless solution for its material management system. Most materials in a hospital have a limited shelf life and so it was essential to manage stock properly and cost efficiently. Ease of use through centralised management, and the option to extend the system, were among the key criteria for the Group. The Royal Hospitals therefore decided they needed a new network to support its material management and turned to Telindus to design and implement the best solution for its needs. Telindus proposed a Secure Mobility Solution based on Trapeze Networks equipment. This allows the customer to easily and securely manage the material system centrally and efficiently. To further increase efficiency and productivity for its 6,800 staff, the Royal Hospitals piloted a ‘bed head’ prescription service whereby doctors post prescriptions to the system via tablet PCs. This dramatically reduces administration time from three hours down to one, allowing the hospital to discharge patients and free beds more efficiently. With an average of 100,000 outpatients per year this could equate to an additional 2,000 available hospital beds based on the average patient stay of “We chose to work with Telindus because it has an excellent track-record in three days. implementing best-of-breed technology solutions. The Trapeze Ringmaster software is ideal for our needs as it allows centralised management of the system The Royal Hospitals is also trialling the use of PDAs to give staff greater mobility so they can at the touch of a button. Since the wireless network has been installed, we have access information and applications from the hospital network from anywhere within a ward. been able to make considerable cost savings through improved efficiency in the The information is secure and access rights for users are extended from the existing wired material ordering system; and the design of the wireless network itself means that infrastructure policies. Wi-Fi tags allow staff to locate people, drug carts and essential medical it has been easy to manage. On top of that, people have commended me on the equipment in a fast and efficient manner. They also include an alert button for staff and patients, reliability of the network.” which tracks them on a map so that help can quickly be despatched to their specific location. Christy Donnelly, Network Manager at The Royal Hospitals.  TElINdUS | HealTHCare 
  • 6. Our Customers and Partners Telindus has established a strong background awards in designing and implementing technology solutions tailored to meet the needs of our Telindus have been recognised throughout customers, who include: the industry and have received a number of awards. Recent accolades include: • The royal Hospitals, Belfast • British Medical association WBI awards 2006 – Best Enterprise Deployment • City of Westminster • leeds City Council CNeT awards 2006 – Public Sector Technology Project of the Year • Buckinghamshire County Council • New College Durham Techworld Network awards 2006 – Project of the Year (Public Sector) Partners Worldwide CIB awards 2006 – Best Wireless Project and With over 37 years experience, Telindus has built up In order to offer best of breed technologies, Outstanding Achievement Awards Telindus also benefits from its independence, a strong customer base throughout the UK and and enjoys good working relationships with CIB awards 2005 – Best LAN Project, Best 58 partners worldwide. This affords us the Wireless Project and Communication News internationally. flexibility and impartiality needed to find the Editor Awards right solution for your organisation. IP Security awards 2005 – IP Innovation of the Year and Best IP Application 10 TElINdUS | HealTHCare 11
  • 7. About Telindus Telindus Group With a combination of forward thinking, creative developers, and highly Telindus is a group of companies offering ICT Solutions and Services. skilled engineers, every aspect of Telindus is designed to ensure that our With over 37 years experience in ICT, Telindus is investing considerably customers are able to rely on us to design, implement and maintain the in expertise to service modern IT and telecommunications networks right solution and ensure they gain maximum value from their network. throughout their life cycle. Telindus believes passionately that a network is one of the greatest assets We serve business and public market needs as a solution and sourcing any organisation has. The key to making the network an asset rather than partner, delivering secure converged networking systems and applications, an overhead is to understand how it can support the wider organisation underpinned by management and support services. and utilise it effectively. Successful networks can open up great opportunities to increase productivity whilst lowering costs, but it In January 2006, Telindus joined the Belgacom Group to become the ICT needs to be nurtured and maintained in order to reap these benefits. Services Branch of a new business leader in the market. Belgacom SA/NV (Euronext Brussels:BELG) is the leading telecommunications company in Looking forward, a network should be flexible enough to increase Belgium and a market leader in a number of areas, including retail and productivity and efficiency without costing the earth. wholesale fixed-line telephony services, mobile communications services, broadband data and Internet services. Together, Belgacom and Telindus Our belief is that any organisation needs to be prepared for the future. are building a champion in the European IT landscape, presenting to the Each organisation is different but it is an all too common expectation for market a unique offering, uniting Connectivity and IT Services. ICT teams to have to adapt quickly and easily. Is your network ready for the introduction of new services in the future? Will the changes happen effectively? At Telindus our skilled teams are able to help prepare you for the future, to analyse your network and monitor the performance so that when the time comes, you are ahead of the game. Our award winning solutions reflect our excellence in delivering solutions that are flexible, innovative and bring significant value to our customers. United Kingdom Ireland Telindus ltd Telindus ltd Hatchwood Place 13 Orchard Business Centre Farnham Road Odiham Citywest Business Campus UK-Hampshire Naas Road, RG29 1AB Dublin 24 t +44 1256 709 200 t +353 (0) 1 4688 070 f +44 1256 709 210 f +353 (0) 1 4688 001 www.telindus.co.uk www.telindus.ie CHANGE THINGS YOUR WAY © Telindus 2007. All rights reserved. Information in this document is subject to change without notice. Telindus assumes no responsibility for errors that appear in this document. Telindus is a registered trademark of Telindus Group NV. All other trademarks and registered trademarks are the property of their respective companies. Picture copyrights: Telindus. HCMar07