Is itFridayyet?Organizational Leadership Success:Does greater emotional intelligence lead to higher workengagement?Emotional Intelligence in the Workplace ConferenceAshridge Business SchoolHertfordshire, United KingdomMay 29 – 31, 2013Dr. Scott ThorBakersfield, CA USAI loveMondays!DisengagedEmotionalIntelligence?Highly Engaged
Lack of Engagement is Costly1. Rivera, A., & Flinck, J. (2011). Employee-led, employee engagement in the federal government: SAMHSA peoplefirst. Advances in Developing Human Resources, 13(4), 479-493.2. Gallup Consulting (2008). Employee engagement: What’s your employee engagement ratio? Retrieved from http://www.gallup.com3. Towers Perrin/Towers Watson (2003). Working today: Understanding what drive employee engagement. Retrieved from http://www.towerswatson.com4. Wagner, R., & Harter, J. K. (2006). 12: The elements of great managing. New York, NY: Gallup Press.18 – 30%Disengaged2,3,411 – 30%Highly Engaged2,3,4$300+ Billion / Year1,2Personal ImpactSocietal ImpactTheftTurnoverProfitabilityProductivityAbsenteeismCustomer Satisfaction
Lit Review / HypothesisVigor Dedication Absorption Work EngagementManagerRecognitionExternal Factors1,2,3Learning ResourcesInternal FactorsEmotionalIntelligence?EmotionalIntelligenceWorkEngagement+Primary Hypothesis+ + =1. Gallup Consulting (2008). Employee engagement: What’s your employee engagement ratio? Retrieved from http://www.gallup.com2. Towers Perrin/Towers Watson (2003). Working today: Understanding what drive employee engagement. Retrieved from http://www.towerswatson.com3. Wagner, R., & Harter, J. K. (2006). 12: The elements of great managing. New York, NY: Gallup Press.
Methodology5,187 ParticipantsUS & Canada61%39%61% Mgmt33% EmployeeEmotional Intelligence – Assessing Emotions Scale133 Item SurveyIdentify, Understand, Utilize, & Manage EmotionsSelf Assessment “strongly disagree” to “strongly agree”0 – 165 EI ScoreWork Engagement – Utrecht Work Engagement Scale217 Item SurveyVigor, Dedication, & AbsorptionSelf Assessment “never” to “always, every day”0 – 6 WE Score1. Schutte, N. S., Malouff, J. M., & Bhullar, N. (2009). The assessing emotions scale. In C. Stough, D. Saklofske, & J. Parker (Eds.), The assessment of emotional intelligence (pp. 119-135). New York, NY: Springer Publishing.2. Schaufeli, W., Bakker, A., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716.
Secondary HypothesesPrimary HypothesesResearch ResultsEmotionalIntelligenceWorkEngagementr = .416, p < .001R2 = 17.3%, p < .001ManagingEmotionsWorkEngagementr = .475, p < .001R2 = 22.6%, p < .001EI Effect No EffectGender XAge XEducation XOrg Level XWE Effect No EffectGender XAge XEducation XOrg Level XTenure X
Digging Deeper – Managing Emotions“Toxic” Work EnvironmentEmotions are a powerful source of energy for action!+ Energy - EnergyTapping into positive emotions – able to stay open mindedand have greater self-controlPositively charged work environment – leads to greaterengagement
Implications for practice…so what?Tactics to HelpManage EmotionsEmotional Journalor BlogExercise – PhysicalActivityRoutine “Clarity”BreaksEmotional Mind MapWho? What? When? Where?