Presentation to the Orange County BCC providing an update on the activities in Permitting Services. Topics covered include development trends, service initiatives and technology enhancements.

1. Permitting Services
Activity Update
Orange County BCC
February 16, 2016

2. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

3. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

4. Introduction
Department focus on permitting services
Development activity has returned
Increased resources to meet demand
Improvements to customer experience
–Continual streamlining efforts for customers
–Technology program enhancements

5. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

6. Development Activity
Activity levels up
Not yet near historic levels
Construction valuation increased
Indicators for
strong growth in 2016

7. 108,441
76,583
52,603
39,453 38,381 40,023
45,765
52,397
58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits

8. 108,441
76,583
52,603
39,453 38,381 40,023
45,765
52,397
58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits
12% Increase

9. 108,441
76,583
52,603
39,453 38,381 40,023
45,765
52,397
58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits
68,000

10. Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017
689
853 899
1,585
2,100 2,130
2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

11. Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017
689
853 899
1,585
2,100 2,130
2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
12% Increase

12. Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017
689
853 899
1,585
2,100 2,130
2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
3,000

13. Development Activity
Map of Active SFR Permits

14. Development Activity
Map of Active SFR Permits

15. Development Activity
Map of Active SFR Permits

16. Development Activity
Map of Active SFR Permits

17. Development Activity
Single Family Residential – Total Valuation
$1,006M
$517M
$239M
$174M
$240M
$308M
$554M
$767M
$814M
$889M
$0
$200
$400
$600
$800
$1,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions

18. Development Activity
Single Family Residential – Total Valuation
$1,006M
$517M
$239M
$174M
$240M
$308M
$554M
$767M
$814M
$889M
$0
$200
$400
$600
$800
$1,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions
$1.1B

19. Development Activity
Single Family Residential – Average Valuation
$205k
$230k $235k
$253k
$281k
$343k $349k
$365k
$382k
$371k
$0
$50
$100
$150
$200
$250
$300
$350
$400
$450
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Thousands

20. Development Activity
Residential Units – Existing Home Sales
18,045
11,436
8,371
13,828
19,362
18,055
17,217
18,790
17,582
21,067
0
5,000
10,000
15,000
20,000
25,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

21. Development Activity
Single Family Residential – Existing Home Listings
0%
10%
20%
30%
40%
50%
60%
70%
SFR < $200k
SFR $200k - $299k
SFR > $300k

22. Development Activity
Single Family Residential – Existing Home Listings
0%
10%
20%
30%
40%
50%
60%
70%
SFR > $300k

23. Development Activity
Single Family Residential – Existing vs. New
0%
10%
20%
30%
40%
50%
60%
70%
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
Average Valuation - New
Listing % > $300k - Existing

24. Development Activity
Total Platted Lots
6,221
2,863
757
248
674 717
1,174
2,167
3,039
4,822
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

25. Development Activity
Total Platted Lots
6,221
2,863
757
248
674 717
1,174
2,167
3,039
4,822
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
59% Increase

26. Development Activity
Townhomes – Total Valuation
$164M
$74M
$48M
$33M
$54M
$75M
$93M
$78M
$96M
$115M
$0
$20
$40
$60
$80
$100
$120
$140
$160
$180
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions

27. Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M
$47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions

28. Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M
$47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions $700M

29. Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M
$47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions
$350M

30. Commercial – Total Valuation
$556M
$701M
$647M
$341M
$249M $263M
$350M $351M
$455M $460M
$0
$100
$200
$300
$400
$500
$600
$700
$800
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions
Development Activity

31. Commercial – Total Valuation
$556M
$701M
$647M
$341M
$249M $263M
$350M $351M
$455M $460M
$0
$100
$200
$300
$400
$500
$600
$700
$800
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions
Development Activity
$500M

32. Hotel – Total Valuation
$288M
$803M
$414M
$27M
$0
$20M $8M $19M $8M
$51M
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Millions
Development Activity

33. New Construction – Total Valuation
$2.12B
$2.32B
$1.45B
$0.61B $0.59B
$0.74B
$1.23B
$1.50B
$1.58B
$1.64B
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Billions
Development Activity

34. New Construction – Total Valuation
$2.12B
$2.32B
$1.45B
$0.61B $0.59B
$0.74B
$1.23B
$1.50B
$1.58B
$1.64B
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Billions
Development Activity
$2.1B

35. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

36. Service Initiatives
One-Stop Permitting
Service Levels
Inspection Scheduling
International Drive

37. Service Initiatives
One-Stop Permitting
Service Levels
Inspection Scheduling
International Drive

38. Service Initiatives
One-Stop Permitting
– Opened at the bottom of the economic downturn
– Positioned Orange County to serve recovery
– More efficient service delivery

39. Service Initiatives
Lobby Customers
94,947 93,588
75,239
60,963
54,744
60,298
69,121
72,577
79,731
87,487
0
20,000
40,000
60,000
80,000
100,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

40. Lobby Services
131,236
119,555
89,967
78,105 78,571
71,845
88,363
94,609
104,117
112,830
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Service Initiatives

41. Service Initiatives
Lobby Services – One Stop Services
4,309
12,080
15,465
16,009
19,669
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

42. Service Initiatives
One-Stop Permitting
Service Levels
Inspection Scheduling
International Drive

43. Service Initiatives
Service Levels
– Managing resources
– Customer expectations

44. 12
14
15 15
16
17
17
15
0
50
100
150
200
250
300
350
400
0
5
10
15
20
2008 2009 2010 2011 2012 2013 2014 2015
ServiceTimes(Min)
andCustomers(perDay)
All Permitting Services Service Times / Customers
Average Service Times
Num. of Customers
Service Initiatives
Service Levels – Permitting Services Service Time

45. Service Initiatives
Service Levels – Permitting Services Wait Time
12
13
15
14
18
19 19
17
0
50
100
150
200
250
300
350
400
0
5
10
15
20
2008 2009 2010 2011 2012 2013 2014 2015
WaitTimes(Min)
andCustomers(perDay)
All Permitting Services Wait Times / Customers
Initial Wait Times
Num. of Customers

46. Service Initiatives
Service Levels – Reporting

47. Service Initiatives
One-Stop Permitting
Service Levels
Inspection Scheduling
International Drive

48. Service Initiatives
Inspection Scheduling
–Improved on-line services
–Inspector routing

49. Service Initiatives
Inspection Scheduling – Fast Track

50. Service Initiatives
Inspection Scheduling – Routing

51. Service Initiatives
One-Stop Permitting
Service Levels
Inspection Scheduling
International Drive

52. Service Initiatives
International Drive
– Collaboration for success

53. Service Initiatives
International Drive
– Code update
– Streamlined review

54. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

55. Leveraging Technology
Multi-phase project to integrate the
development process
Comprehensive system benefits both staff and
customers
•Amendments
•Policy
Comp Plan
•PD
•PSP
•DP
DRC
•PLAT
•ENG
Subdivision
•RES
•COM
•USE
Permit
•Fees
•Inspections
CO

56. Leveraging Technology
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

57. Leveraging Technology
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

58. Leveraging Technology
LDMS Phase 2 - Streamlining
Fast Track usability improvements
Additional registered user services
Inspection scheduling

59. Leveraging Technology
LDMS Phase 2 - Streamlining
Impact fee management
Automated assessment
Credit account improvement
Fast Track access

60. Leveraging Technology
LDMS Phase 2 - Streamlining
Electronic plans review - permitting
Plan markup and comments

61. Leveraging Technology
LDMS Phase 2 - Streamlining
Online permitting and project review
Application submittal
Upload and retrieve documents
Credit card payments

62. Leveraging Technology
Development App
Development application for citizen engagement

63. Presentation Outline
Introduction
Development Activity
Service Initiatives
Leveraging Technology
Summary

64. Summary
Strong indicators for continued growth - 2016
Focus on customer experience
Comprehensive technology program
Continuous improvement
–Process
–People

65. Permitting Services
Activity Update
Orange County BCC
February 16, 2016